Stemple Construction

We are currently trying to reach you so we can schedule someone to come out and take look. Please call our office at ###-###-####Thank you,Window World of DC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  We are not the one to violated the contract it is this company who did so fully knowing they never wanted to install windows. This company has violated the contract and must be as such called out for doing so.  The Company for many months has given us a runaround when they had no intention of installing the windows and as such we had to contact [redacted] to put hold on the advance until the company is forced to in writing respond to their contract violation which is under process now.  As sent to you earlier only once the company installs the windows now will they be paid else they will be taken action against.  Evidence of their 2013 payment invoice showing no payment is due was sent to you.   After three years if this company wants to make us responsible for their lack of process its not acceptable.  We still do not mind paying but we will release payment now once windows are installed else we will let DPOR take action.Revdex.com needs to mark this complaint as unresolved and notate that on the vendor records.Sincerely,
[redacted]

Date: Mon, Jul 25, 2016 at 8:34 AMSubject: [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>[redacted]I’m glad we got the windows installed for you and are finishing up the service to make the installation 100% complete. We believe this situation has been resolved.Thank you,Duane M

My response to Window Worlds response is;1.  I accept Window Worlds offer to cancel the remaining portion of the contract.2.  My complaint about their poor service, misrepresentation, and request for a refund on the deposit stands.On 2/18/15 I emailed Dustin S[redacted] of Window World the following.On Feb 18, 2015, at 9:57 AM, [redacted] <[redacted].com> wrote:
"If I email you the dimension of the glass area of my windows
along with the frame dimensions, which I think you already have, can you tell
me what the glass dimensions of your replacement window will be"?He responded with a series of emailed photo's (below) O/A 2/18/15 and his text can be seen below."Sure, here is a measurement of a picture window. About 2 1/4 max, from the outside frame to glass. You don't loose much on a picture window going from wood to vinyl on a picture window.  Even on your double hungs,  It's not really noticeable; given the size of your windows."  Dustin S[redacted]Window WorldWashington D.C. Maryland VirginiaWindow World never answered my question about how much glass area there would be on their replacement windows. Instead they answered by stating in an email  "It's not really noticeable; given the size of your windows".   Rather they provided me with a photo (above) with a dimension that is close to the windows they were replacing.  Windows World represents themselves as the professionals in this market and they measured my windows, including the frames.  They knew the finished glass size was an issue and the replacement windows needed to match the older remaining windows in the room.They showed up with windows that did not represent their verbal or emailed statements and made no attempt to resolve the issue in a timely or professional manner.For the record Window World's speculation as to my motivations could not be more wrong.  [redacted] Glass was not contacted until 12/18/15 after repeated messages were left with the Chantilly Manager and he never returned my calls or emails in an attempt to resolve this matter.  [redacted] showed up on 12/23/15 for provide an estimate, was immediately clear about what their replacement window would look like, and replaced the windows on 2/26/16.  Never during that time or any other time did the Chantilly Manager take return my calls.  In their view they had their money and didn't care if I was happy or not.I filed two complaints with [redacted] related to failed delivery.  [redacted] is a reputable company focused on customer satisfaction.  As of today, [redacted] is stilling investigating the second complaint. Lastly is should be noted that Window World never provided my with the terms of cancellation as required by Virginia State Law so it was never clear to me when or how I could cancel the contract without penalty.  This in itself is a violation of State Law by Window World.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[redacted],Since there is already a front and back to the contract
already on file with the Revdex.com, there is no reason to send an additional
copy as per your request. You got exactly what you paid for us to do. It is also worth pointing out the back of the contract you signed clearly states "Start of installation will be approximately 4 to 6 weeks from date of this contract, with work complete within 180 days so we are clearly not in any sort of contractual breech.  We ordered the materials, came to your home, installed the gutters as outlined in the contract, and now you expect us to refund your deposit because you refuse to honor your end of the contract by letting us complete the installation.It is also worth pointing out the dates on the other documents you sent from the company that you decided to use to replace the work we had done. We all agree that the gutters were installed on 6/2/15 but the estimate you provided from the company that had to replace our work is dated May 19th, 2015. I can understand that since most people get multiple estimates but what I don't understand is the signature date. It is not clear and appears to be marked over. It is either 6/1/15, 6/3/15, or 6/7/15 that it was changed to. I do not know what your intention was but it is clearly altered.  As I have stated previously, we have up to 180 days to complete installation per the contract you signed, the unclear date on the estimate you signed, and the fact that we have no records contacting us to remedy this placed you well within breech of contract. Please pay us the remaining balance.Thank youWindow World of DC.

Dear [redacted],I was just informed that the manufacturer sent us the wrong part yet again for your patio door service today!!! We sincerely apologize for this inconvenience.  At this point, we suggest getting a whole new unit custom made.  There would be absolutely not cost to you for this...

new custom door and we will only need a few hours of your time to install it. Please confirm this will be OK and we will have the manufacture immediately start building the new unit. Sincerely,Window World of DC, INC.Greg D[redacted]President

[redacted] As far as I am aware, this was resolved back on 10/23/15 after our phone conversation and email exchanges. We even extended you a credit of $150.00 instead of the $130.00 you are asking for. I emailed you the refund receipt right after our phone conversation to j[redacted]@[redacted].com...

time stamped Fri 10/23/2015 6:32 PM.  I have attached a copy of the refund receipt that was in that email. I ask that this matter be closed since this was resolved 2 weeks ago and before the complaint was opened. Sincerely,Duane M[redacted]Corporate Operations ManagerWindow World of DCWindow World of Central ValleyWindow World of WinchesterWindow World of Fresno###-###-####

From: [redacted]...

[redacted] <[redacted].com>Date: Mon, Nov 13, 2017 at 3:00 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>I am now satisfied with the completed work.  Thank you for your time and attention regarding this matter.

We have tried repeatedly to reach this customer but nobody has yet to answer the phone and we cannot leave a message due to a full voicemail. We ask that customer please provide us with another contact number. Thank you,Duane M[redacted]Operations ManagerWindow World of DC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I have a scheduled...

date for Window World to come to my home. I do not consider this complaint resolved until they actually come to my home and fix the problem.
Regards,
[redacted]

We are going to credit [redacted] $for the rotted wood, bringing her balance due to $

I reject this response from Window World because they fail to take responsibility for their incompetence both in terms of service delivery and communication.
Yes, there were three contracts... none of which were ever concomitant or fulfilled dur to Window World's inability to [1] effectively communicate internally - salesperson, measurer, production - and [2] and deliver.
The first contract specifications could not be produced by Window World's factory. Why the salesperson did not know what the specs could be, I don't know. Indeed, even when the measurer and was speaking with the salesperson they had different understandings of what was and was not possible.
The second contract was fouled up between the salesperson, measurer and others at Window World. I have no idea how weeks after the order they somehow did not know what the number of windows were and how many there should be. Amazing. Had to do up the third contract.
The contract they could not deliver despite having set an install date and not keeping it. Not only did they not keep it, they never contacted me in anyway -- phone, fax, email, telegram -- letting me that they were not going to show up. This despite the fact that I did all I could to keep my end of the deal which meant making sure that I left work in the Philippines to come back on 15 May (Friday) for the install date of 16 May. Again, they did not show up nor show me the courtesy of letting me know. I even called them that Friday to confirm the date and was told that I would be contacted that evening. No one called. On Saturday no one came to the house, called me OR answered my calls. Professionalism at its finest.
The icing on Window World's incompetence cake was when I finally was able to talk to the fellow from Window World who responded to my original Revdex.com complaint. Even then, after speaking with several senior managers, he admitted that he could not tell me what the correct order was. What?
I have already outlined the story. We were on contract number 3. The first two were done for different reasons.
So in effect, this guy and his team of professionals, was telling me yet again that they screwed up the third contract and we'd have to do another one.
It was I who told them that they should cancel the whole thing with full and transparent intentions of reporting them to Revdex.com. He agreed, as did his boss, and all was cancelled.
This whole thing has cost me time, money, frustration, etc.... working on 3 months now.
Do not work with Window World.
I never expected them to make good on my complaint. Indeed, even the response provided shifts blame to me or at least does not squarely put it on them. It is somehow my fault that the contracts in question are like Chinese Whispers for these folks. Customer says one thing, salesperson hears/says another and it continues all the way to production.
Unbelievable.
Tongue lashing? You deserve a law suit... but I have no more time to deal with you or this. Off to find a better outfit and get this job done.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Mr.  M[redacted] did not offer any compensation. I had to ask for it. He did not address my concerns about having a signed document where I agreed to the terms and did not to my knowledge speak with his [redacted] connections about the payment plan issues.Additionally Mr. M[redacted] asked me to immediately withdraw my complaint with Revdex.com so that he "wouldn't have to do a lot of paperwork"--but that also meant the complaint would vanish, so to speak. I am also concerned that the deposit that Mr. M[redacted] mentions actually appeared in my account on September 29, not as a current transaction.  I do not know how it's even possible: to backdate a deposit but the intent was to give the impression this was some matter with the initial billing, back on that date,  as  "other credit."   I think this activity clearly demonstrates the intention to keep their rating "clean" by asking me to withdraw the complaint and by backdating the compensation. It is not fair to true A++ companies who do the right thing for another company to make serious omissions in paperwork, send out untrained individuals and not monitor their work and make the consumer chase them down. Clearly, Mr. M[redacted] thought he had "bought" his way out of the problem, so he could dismiss the unsigned paperwork-- so I had NO idea what the terms of the agreement were, apart from what the salesperson said. I had to make the payment, as I noted, for my credit's sake, but these were not the terms I agreed to. I'm certain Mr.M[redacted] never went back to [redacted] with my other questions and, finally, his repeatedly broken promises to call me FOR SURE and I SWEAR on given days. The only reason he did call me was I'd sent an email with Attorney General's Consumer Complaint Office.This company will only respond if you chase them down and threaten to report them. This company--at least Mr. M[redacted]--wants to pay you and consider that all that's needed and requests you to drop the complaint.We cannot go back in time, so this complaint cannot ever be "resolved." I'm paying on a plan I never saw and never agreed to. Mr. M[redacted] admitted there were mistakes but only offered compensation for my time and trouble after I requested it.--but then backdated it (I have the records of that) to hide that it was not just a "credit" but money given to a customer whose business had been mishandled. People should be aware of these business practices so they can make informed choices and also to know what they must do to make sure they do not accept anyone's word at Window World without getting everything in writing, in advance,, and realize they will have a frustrating time getting information and even their own documents. I respectfully request that my complaint go on record as "unresolved."  This was not a case of simply replacing a bad appliance or a refund for a purchase.  I was influenced by the Revdex.com rating but now I see how they got it, and I'm less inclined to trust Revdex.com if Window World gets a "resolved" stamp of approval from you.
Regards,
[redacted]

Since Mr. [redacted] has contracted Virginia’s Attorney General and DPOR, which are governmental agencies, we will respond to this situation in those arenas.  We appreciate the Revdex.com and their efforts.

From: Melinda H[redacted] Date: Wed, Aug 5, 2015 at 2:44 PMSubject: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Cc: [redacted] We installed the gutters but not the downspouts through no fault of our own.  Our gutter and downspout material are on the home. After numerous attempts to...

reach the customer, they did not return calls to address the “French Drain” system and how we should hook into it since this was not a part of the contract. The customer then took it upon themselves to finish the job with our materials instead of communicating with Window World to complete this job. We are out materials, time, and labor and this customer is not entitled to any sort of deposit refund. Thank you. Greg D[redacted]Window World