Initial Business Response /* (1000, 8, 2016/09/13) */
Hello,
I see you were refunded back on September 7th in the amount of $***.We do not refund shipping on warranty issuesIt was placed back on your ***Sorry for the delay and I have also sent a copy of the refund to
your email again in case you missed it
Best Regards
Initial Business Response /* (1000, 5, 2016/09/01) */
Hello ***,
We are sorry you did not receive your partsAt the time the order was placed we were showing the part as in stock however when we went to pull it from our inventory we noticed that there were none leftTherefore we placed an
order for more and we were waiting for more stock to come in so we could ship you oneAccording to our records an email was sent a day after the order was placed to notify you of this change in status
Furthermore we recently received an email from you requesting to cancel the order so that you could receive a refundThis has been done and your *** has been fully refunded the $*** therefore the part will no longer ship when it comes inWe are sorry for the inconvenience this has caused you
***
Initial Business Response /* (1000, 5, 2015/11/17) */
Unfortunately, we are not showing receipt of any emails from the email address on the complaint to ***Since the part *** was ordered using the model *** it
should be the right part so I am having someone from customer service contact the customer for further details to see what the exact issue with the part is and hopefully get the right part to the customer
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well they are lying I have sent them at least emailsI told them to call me on*** *** based upon an email conversation ***Hopefully they will be truthful and solve the problem
Final Consumer Response /* (2000, 11, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Im sort of happyThe parts finally fit, ut the instruction are terribleMy wife and hand I just moved them around and found what fits with what I am concerned that there is so much metal on these parts that it will scratch into the plastic coating on the basket and cause it to rustI hope they will stand by the parts and replace them for free when they fail
Final Business Response /* (4000, 9, 2015/11/25) */
The customer was called on*** as promisedPer this conversation, the order in question was fully refunded on *** (it can take 2-business days for refunds to reflect) and the customer placed an order for a replacement part with the representative (which was delivered on ***)The customer was provided the direct email address of the representative that was handling the case should there be any further issues
Initial Business Response /* (1000, 5, 2016/04/11) */
Hello
We are very sorry for the delay with this refund being appliedIt has been taken care of and you will be notified within the next hours via email that the refund has been applied back to the credit card used to place the order
The reason for the delay in trying to get in contact with us via phone is that we are experiencing higher than call volumes for the last couple of weeks
Initial Consumer Rebuttal /* (2000, 7, 2016/04/15) */
Dear Sir,
Finally I got the refund ***
Thank you very much for your help
***
Initial Business Response /* (1000, 6, 2017/07/02) */
Hello ***,
Thank you for contacting us
We apologize for the issues with your order and have issued a full refund for your orderThis may take a few business days to show on your card balance
If you have any questions or concerns,
do not hesitate to write back or give us a call at the number belowYou are also welcome to visit our new Live Chat, Monday to Friday from 8AM to 4PM EST at ***!
Thank you,
***
Customer Service Lead
***
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Consumer Rebuttal /* (2000, 9, 2017/07/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
ask for refund an received it satisfied
Initial Business Response /* (1000, 5, 2015/10/13) */
I apologize that you have had to contact customer service a few times regarding this without resolutionWe are still waiting on the returns department to investigate this issue but you shouldn't have to continue to waitI have posted the
remaining $*** paid for the part today *** and you will see the refund in 2-business daysI apologize again for this inconvenience
Initial Business Response /* (1000, 5, 2016/05/17) */
Hello,
I have looked into your issue and see that your in your last correspondence with us on May 15th, and we have agreed to issue a prepaid return label through UPS under UPS tracking number: *** Once the parts have
been returned a refund for both the part and shipping will be refunded back to your credit cardThis process can take 7-business days once the part has been returnedI will personally follow up on the order to make sure this refund gets appliedI am sorry for the aggravation and inconvenience this has caused
***
Good Morning ***,
Checking on your order I do see the part was a special order part which usually takes business days for us to get the part from the manufacturer. This information is right above the price button but I can see that misunderstanding of this especially when
the shipping says that it will be - business daysI do apologize if you felt one of our agents was rude to you, we do try our best to be understanding and help our customers
The part has shipped out to you and they have tried to deliver it to your address we have on file Jan 12th but the *** could not get accessThey will try again today, Feb 13th, to deliver the package to youIf you do not want the package, please refuse the delivery and it will return to usWe will need to know if you refuse the package or not so that I can push the credit through for youOnce we have this information that the package is on its way back to the warehouse, we will gladly refundI am sorry if this is an inconvenience but as a large company we do need procedures in effect as per the manufacturers we deal with.
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below
Thank you,Customer Service*** ***Mon-Fri 7am - 1am ESTSat-Sun 7am - 11pm EST
Initial Business Response /* (1000, 5, 2017/07/02) */
Hello ***,
We do apologize for the issues with your orderI am showing that a full refund for your order was issued on June 23rd and would have taken a few business days to show on your card balance
If you have any questions or
concerns, do not hesitate to write back or give us a call at the number below
Thank you,
***
Customer Service Lead
***
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Business Response /* (1000, 6, 2016/05/27) */
Hi [redacted],
As per our phone conversation today, we will be issuing a refund for the total amount of $[redacted] back to your credit card. This usually takes about 2-3 business days to show up on the card....
Initial Business Response /* (1000, 5, 2016/05/30) */
Hello,
We are so sorry with the delay. Unfortunately the holiday weekend had pushed that back. I have pushed the refund through for you to try and speed it up a bit. You will receive email confirmation once it is applied. Sometimes depending on...
the credit card company or bank it can take 2-3 business days to show on your statement. Once again I apologize for the delay.
Have a great day,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/05/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am thankful that Parts Select is planning to credit my credit card. I am disappointed and frustrated that it took Parts Select this long. It has been one month since my original order. I'm also upset that I had to place several phone calls and emails hearing nothing but excuses in why I could not get my money back for a [redacted] part. I will contact my credit card company in two days to verify credit and hopefully this will be over. [redacted]
Initial Business Response /* (1000, 10, 2017/09/15) */
Hello [redacted],
Thank you for contacting us.
I have taken a look at your order and I am showing that you were advised that we were setting up a dispute with the return's department. They have since issued the refund and this should show on...
the balance of the card used to place the order with us in 3-5 business days.
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.
Thank you,
[redacted]
[redacted]
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Business Response /* (1000, 8, 2016/05/23) */
Hello
A refund has been issued already in the amount of $[redacted]. We have set up a separate refund for the shipping cost in the amount of $[redacted]. You will see this on your credit card within 2-3 business days.
Have a great day
Initial...
Consumer Rebuttal /* (2000, 10, 2016/05/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. Originally when I filed this complaint on May 10th, PartSelect.com had refused any form of refund for the returned part. The very next day received an email from them saying (they changed their mind) would be issuing a refund of $[redacted]. That is all I wanted. Refunding the shipping is a very nice gesture. Thank you.
Initial Business Response /* (1000, 5, 2017/02/15) */
Hello [redacted],
Sorry here of the difficulties you had with returning your part. If you ever have any questions regarding our return policy, you may view the details on our webpage. It say's; All electrical parts must not have been installed...
and returned items that have been installed will not be returned to customer.
As a gesture, we have refunded you for the cost of the part which is $[redacted]. The only other charge on the order was for the original shipping fee on the order for $[redacted]. We cannot refund this as the delivery service was provided.
Regards,
[redacted]
Part Select
Initial Consumer Rebuttal /* (3000, 7, 2017/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
how can I know if it works if I dont install [redacted]
Initial Business Response /* (1000, 5, 2016/04/21) */
Hello
We are really sorry for the delay with this part, we have gotten it shipped out to you, and we have sent it next business day air, the tracking number is [redacted] with [redacted]. We have also credited the shipping back to you that was...
paid as well. That conformation of the credit will be emailed to you later on today.
We are once again very sorry for the delay in this order.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with this, and thank you very much.
Initial Business Response /* (1000, 5, 2016/05/17) */
Hello
We are sorry for the delay. I see you have called in on May 16th and have received a return authorization. When we receive the parts back you will be refunded within 7-10 business days back to the credit card you used to pay for the...
order. You will receive an automated email once this is complete.
If you have any other questions please don't hesitate to ask.
Have a great day
Initial Consumer Rebuttal /* (2000, 7, 2016/05/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2017/01/04) */
Hello [redacted],
I am sorry to hear of the difficulties you have experienced with our company. We will refund your order for the full amount right now. You should see it appear on your card in 2-3 business days.
I will be emailing you a...
prepaid label within 24 hours. Could you please return the part to us with that label? I tried calling you as well to speak with you about the matter however I was unsuccessful with reaching you. If you have any questions or would like another call, then please respond to my email.
Best Regards,
[redacted]
Initial Business Response /* (1000, 5, 2016/08/18) */
[redacted]
I am sorry to hear of the hassle you have put up with regarding your order. I have pushed through your refund for the remaining amount on...
your order. You will see $[redacted] back on your card in 2 -3 business days.
Please let me know if there is anything else I can help you with regarding this issue.
[redacted]
Final Consumer Response /* (2000, 6, 2016/05/09) */
Consider this case resolved.
The reshipment of the part ordered was delivered.
Partselect.com got me the part. Resolved. ...
Initial Business Response /* (1000, 5, 2017/05/02) */
Hello,
Sir you placed the order April 26th with 3-7 business day shipping. It is now May 2st which is only 4 business days. The order is not late. We had faster shipping methods you could have selected. The order shipped the same day it was...
ordered. The order is moving along just fine with updates in tracking as early as yesterday. We have been getting calls with very abusive language to our agents and it is becoming a problem. We have done everything we have supposed to. We emailed you the information which I have proof of as well. I am truly sorry you are unhappy but at this point we have done everything and your order is on its way.
Thank you
Just as a good faith gesture I have refunded the shipping.
Have a great day
Initial Business Response /* (1000, 8, 2016/09/13) */
Hello,
I see you were refunded back on September 7th in the amount of $***.We do not refund shipping on warranty issuesIt was placed back on your ***Sorry for the delay and I have also sent a copy of the refund to
your email again in case you missed it
Best Regards
Initial Business Response /* (1000, 5, 2016/09/01) */
Hello ***,
We are sorry you did not receive your partsAt the time the order was placed we were showing the part as in stock however when we went to pull it from our inventory we noticed that there were none leftTherefore we placed an
order for more and we were waiting for more stock to come in so we could ship you oneAccording to our records an email was sent a day after the order was placed to notify you of this change in status
Furthermore we recently received an email from you requesting to cancel the order so that you could receive a refundThis has been done and your *** has been fully refunded the $*** therefore the part will no longer ship when it comes inWe are sorry for the inconvenience this has caused you
***
Initial Business Response /* (1000, 5, 2015/11/17) */
Unfortunately, we are not showing receipt of any emails from the email address on the complaint to ***Since the part *** was ordered using the model *** it
should be the right part so I am having someone from customer service contact the customer for further details to see what the exact issue with the part is and hopefully get the right part to the customer
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well they are lying I have sent them at least emailsI told them to call me on*** *** based upon an email conversation ***Hopefully they will be truthful and solve the problem
Final Consumer Response /* (2000, 11, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Im sort of happyThe parts finally fit, ut the instruction are terribleMy wife and hand I just moved them around and found what fits with what I am concerned that there is so much metal on these parts that it will scratch into the plastic coating on the basket and cause it to rustI hope they will stand by the parts and replace them for free when they fail
Final Business Response /* (4000, 9, 2015/11/25) */
The customer was called on*** as promisedPer this conversation, the order in question was fully refunded on *** (it can take 2-business days for refunds to reflect) and the customer placed an order for a replacement part with the representative (which was delivered on ***)The customer was provided the direct email address of the representative that was handling the case should there be any further issues
Initial Business Response /* (1000, 5, 2016/04/11) */
Hello
We are very sorry for the delay with this refund being appliedIt has been taken care of and you will be notified within the next hours via email that the refund has been applied back to the credit card used to place the order
The reason for the delay in trying to get in contact with us via phone is that we are experiencing higher than call volumes for the last couple of weeks
Initial Consumer Rebuttal /* (2000, 7, 2016/04/15) */
Dear Sir,
Finally I got the refund ***
Thank you very much for your help
***
Initial Business Response /* (1000, 6, 2017/07/02) */
Hello ***,
Thank you for contacting us
We apologize for the issues with your order and have issued a full refund for your orderThis may take a few business days to show on your card balance
If you have any questions or concerns,
do not hesitate to write back or give us a call at the number belowYou are also welcome to visit our new Live Chat, Monday to Friday from 8AM to 4PM EST at ***!
Thank you,
***
Customer Service Lead
***
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Consumer Rebuttal /* (2000, 9, 2017/07/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
ask for refund an received it satisfied
Initial Business Response /* (1000, 5, 2015/10/13) */
I apologize that you have had to contact customer service a few times regarding this without resolutionWe are still waiting on the returns department to investigate this issue but you shouldn't have to continue to waitI have posted the
remaining $*** paid for the part today *** and you will see the refund in 2-business daysI apologize again for this inconvenience
Initial Business Response /* (1000, 5, 2016/05/17) */
Hello,
I have looked into your issue and see that your in your last correspondence with us on May 15th, and we have agreed to issue a prepaid return label through UPS under UPS tracking number: *** Once the parts have
been returned a refund for both the part and shipping will be refunded back to your credit cardThis process can take 7-business days once the part has been returnedI will personally follow up on the order to make sure this refund gets appliedI am sorry for the aggravation and inconvenience this has caused
***
Good Morning ***,
Checking on your order I do see the part was a special order part which usually takes business days for us to get the part from the manufacturer. This information is right above the price button but I can see that misunderstanding of this especially when
the shipping says that it will be - business daysI do apologize if you felt one of our agents was rude to you, we do try our best to be understanding and help our customers
The part has shipped out to you and they have tried to deliver it to your address we have on file Jan 12th but the *** could not get accessThey will try again today, Feb 13th, to deliver the package to youIf you do not want the package, please refuse the delivery and it will return to usWe will need to know if you refuse the package or not so that I can push the credit through for youOnce we have this information that the package is on its way back to the warehouse, we will gladly refundI am sorry if this is an inconvenience but as a large company we do need procedures in effect as per the manufacturers we deal with.
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below
Thank you,Customer Service*** ***Mon-Fri 7am - 1am ESTSat-Sun 7am - 11pm EST
Initial Business Response /* (1000, 5, 2017/07/02) */
Hello ***,
We do apologize for the issues with your orderI am showing that a full refund for your order was issued on June 23rd and would have taken a few business days to show on your card balance
If you have any questions or
concerns, do not hesitate to write back or give us a call at the number below
Thank you,
***
Customer Service Lead
***
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Business Response /* (1000, 6, 2016/05/27) */
Hi [redacted],
As per our phone conversation today, we will be issuing a refund for the total amount of $[redacted] back to your credit card. This usually takes about 2-3 business days to show up on the card....
[redacted]
Initial Business Response /* (1000, 5, 2016/05/30) */
Hello,
We are so sorry with the delay. Unfortunately the holiday weekend had pushed that back. I have pushed the refund through for you to try and speed it up a bit. You will receive email confirmation once it is applied. Sometimes depending on...
the credit card company or bank it can take 2-3 business days to show on your statement. Once again I apologize for the delay.
Have a great day,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/05/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am thankful that Parts Select is planning to credit my credit card. I am disappointed and frustrated that it took Parts Select this long. It has been one month since my original order. I'm also upset that I had to place several phone calls and emails hearing nothing but excuses in why I could not get my money back for a [redacted] part. I will contact my credit card company in two days to verify credit and hopefully this will be over. [redacted]
Initial Business Response /* (1000, 10, 2017/09/15) */
Hello [redacted],
Thank you for contacting us.
I have taken a look at your order and I am showing that you were advised that we were setting up a dispute with the return's department. They have since issued the refund and this should show on...
the balance of the card used to place the order with us in 3-5 business days.
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.
Thank you,
[redacted]
[redacted]
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Business Response /* (1000, 8, 2016/05/23) */
Hello
A refund has been issued already in the amount of $[redacted]. We have set up a separate refund for the shipping cost in the amount of $[redacted]. You will see this on your credit card within 2-3 business days.
Have a great day
Initial...
Consumer Rebuttal /* (2000, 10, 2016/05/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. Originally when I filed this complaint on May 10th, PartSelect.com had refused any form of refund for the returned part. The very next day received an email from them saying (they changed their mind) would be issuing a refund of $[redacted]. That is all I wanted. Refunding the shipping is a very nice gesture. Thank you.
Initial Business Response /* (1000, 5, 2017/02/15) */
Hello [redacted],
Sorry here of the difficulties you had with returning your part. If you ever have any questions regarding our return policy, you may view the details on our webpage. It say's; All electrical parts must not have been installed...
and returned items that have been installed will not be returned to customer.
As a gesture, we have refunded you for the cost of the part which is $[redacted]. The only other charge on the order was for the original shipping fee on the order for $[redacted]. We cannot refund this as the delivery service was provided.
Regards,
[redacted]
Part Select
Initial Consumer Rebuttal /* (3000, 7, 2017/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
how can I know if it works if I dont install [redacted]
Initial Business Response /* (1000, 5, 2016/04/21) */
Hello
We are really sorry for the delay with this part, we have gotten it shipped out to you, and we have sent it next business day air, the tracking number is [redacted] with [redacted]. We have also credited the shipping back to you that was...
paid as well. That conformation of the credit will be emailed to you later on today.
We are once again very sorry for the delay in this order.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with this, and thank you very much.
Initial Business Response /* (1000, 5, 2016/05/17) */
Hello
We are sorry for the delay. I see you have called in on May 16th and have received a return authorization. When we receive the parts back you will be refunded within 7-10 business days back to the credit card you used to pay for the...
order. You will receive an automated email once this is complete.
If you have any other questions please don't hesitate to ask.
Have a great day
Initial Consumer Rebuttal /* (2000, 7, 2016/05/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2017/01/04) */
Hello [redacted],
I am sorry to hear of the difficulties you have experienced with our company. We will refund your order for the full amount right now. You should see it appear on your card in 2-3 business days.
I will be emailing you a...
prepaid label within 24 hours. Could you please return the part to us with that label? I tried calling you as well to speak with you about the matter however I was unsuccessful with reaching you. If you have any questions or would like another call, then please respond to my email.
Best Regards,
[redacted]
Initial Business Response /* (1000, 5, 2016/08/18) */
[redacted]
I am sorry to hear of the hassle you have put up with regarding your order. I have pushed through your refund for the remaining amount on...
your order. You will see $[redacted] back on your card in 2 -3 business days.
Please let me know if there is anything else I can help you with regarding this issue.
[redacted]
Final Consumer Response /* (2000, 6, 2016/05/09) */
Consider this case resolved.
The reshipment of the part ordered was delivered.
Partselect.com got me the part. Resolved. ...
[redacted]
Initial Business Response /* (1000, 5, 2017/05/02) */
Hello,
Sir you placed the order April 26th with 3-7 business day shipping. It is now May 2st which is only 4 business days. The order is not late. We had faster shipping methods you could have selected. The order shipped the same day it was...
ordered. The order is moving along just fine with updates in tracking as early as yesterday. We have been getting calls with very abusive language to our agents and it is becoming a problem. We have done everything we have supposed to. We emailed you the information which I have proof of as well. I am truly sorry you are unhappy but at this point we have done everything and your order is on its way.
Thank you
Just as a good faith gesture I have refunded the shipping.
Have a great day