Initial Business Response /* (1000, 5, 2015/12/23) */
I apologize for any inconvenience. Because the part was showing signs of installation, the warehouse refused the refund. In order to help you receive this credit, we are forced to go a different means of getting it, which does require a bit more...
information. However, I can advise this part was refunded this morning for the amount of[redacted]
Initial Business Response /* (1000, 5, 2016/04/11) */
Hello,
I do apologize for how your order was handled. We price our parts competitively to meet customer demands. PartSelect.com offers a lot more options and resources than [redacted] and that factors into the price difference...
between the websites. I certainly apologize a price adjustment was not considered for you at the time of your call, I believe the representative was unfamiliar with how we could approach this type of situation. I will be sure to review this case so we can better serve our customers going forward. I have inquired on the part data to ensure we have the most up to date information from **. We do appreciate you taking the time to send us this feedback and again my sincerest apologizes for your inconvenience.
[redacted]
Initial Business Response /* (1000, 5, 2016/07/13) */
Hello,
I see that you had your entire order cancelled today. I would have been happy to do that for. Our procedure is we don't ship out parts until all the parts are in stock. I apologize you were given misinformation....
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response. I do appreciate and accept your apology. I'm not hearing a commitment to remove the incorrect information. Please remove the promise you are unwilling to keep, so others are not also mislead. That was the object of my complaint. Thank you!
Final Business Response /* (4000, 9, 2016/07/14) */
Hello,
Ok I completely understand where your coming from. I will definitely look into that for you. Also we will make sure employees are giving out the correct procedures to customers as to not mislead them. I definitely understand the frustration and if I were you I would feel that way as well. If you still need parts I would be happy to deliver them next day air at no cost (as long as they are in stock).It is very disappointing to lose you as a customer due to our misinformation but we do understand we failed you on this order. please don't hesitate to let us know if you need anything further [redacted].
Have a great day
Final Consumer Response /* (2000, 11, 2016/07/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for looking into this! [redacted] I appreciate your willingness to describe your next steps on resolving this. I truly hope you follow through. My goal was to help you guys improve. [redacted]
I have already ordered and received the parts from another group, so my immediate needs are taken care of. I appreciate your willingness to ship parts next day air for me.
My best wishes to you and your team as you hone your business.
[redacted]
Initial Business Response /* (1000, 13, 2017/10/23) */
Dear [redacted],
We have pushed the refund through in our system on Oct 12th, 2017 for $[redacted]. It can take the bank 2-3 business days to process the refund transaction as of Oct 12th. I trust that the funds are now back into your...
account. We certainly apologize for the inconveniences and that you were not able to easily reach and speak to one of our representatives in this time of need.
Best Regards,
Part Select Customer Service
Initial Business Response /* (1000, 5, 2016/08/24) */
Hello [redacted],
I am sorry for the poor service you have been receiving regarding this issue. Unfortunately on order items are not in our inventory and we need to wait for the them to arrive before we can ship them to you. Regardless of what...
shipping option you have, if we do not have it in stock then we need to wait for it to come available.
A supervisor you were previously speaking with has already refunded your shipping fee so you are now only charged for the part. If you do not want to wait then you may cancel the order and you will be refunded in full.
Please let us know if there is anything else we can help you with.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It appears only one part of the issue was addressed, what about how the ordering form being misleading to consumers with how they want you to interpret what "ON ORDER" means, as well as the attitudes of the customer service people and the constant delay in delivery placing blame on the manufacturer, while no communication is provided by them and if I didn't keep calling to find out what was going on, I would not have any knowledge of my status. Im not looking to be placated to as it appears in the above response, Im trying to understand and eliminate the frustration going forward.[redacted]
Final Business Response /* (4000, 14, 2016/09/08) */
Hello [redacted],
We are very sorry for the excessive delay you experience while waiting for your part. I do see that you have called in to cancel your order therefore your remaining balance will be refunded.
Again, parts that are not in stock do need to be ordered from the manufacturer. Their arrival dates are subject to change. Please let us know if there is anything else we can help you with.
[redacted]
Final Consumer Response /* (4200, 16, 2016/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] no I am not satisfied with their response The message does not seem to be getting across it's all about customer service and lack of [redacted]
Checking your order I do see there was two separate deliveries made to your address. Tracking number #[redacted] was delivered on Jan 21st. Second Tracking #[redacted] shows delivered on Jan 23rd. I also see that you called in and spoke to one of our...
Agents. I see that there was an issue with the customer service agent getting the correct information to help her set up the return for you and address the missing part. We are sorry for that but if you received a wrong part we do have procedures to go through in order to set up the correct return for a customer so that they get their refund with no issues. The questions we ask are as per our policy with the Manufacturers.
If you are needing to set up a return for wrong part ordered or wrong part shipped they entail different procedures. We want to make sure that the returns are correct for the customer and the Manufacturer. We have already set up the return for wrong part ordered and you were emailed the return information. If this is not correct, please feel free to contact us to set up the correct return for you. Please have your model and serial number and the part that was on the package that was shipped to you.
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below. Thank you,[redacted] Dispute Specialist [redacted]Mon-Fri 7am - 1am ESTSat-Sun 7am - 11pm EST
Initial Business Response /* (1000, 5, 2017/09/28) */
Hello [redacted],
Thank you for contacting us.
I am showing the part you ordered as listed on our website as Bracket, Ignitor. As well the diagram on both the model listing and the part page itself list the part as #3 with an arrow pointing to...
the bracket and #4 as the ignitor itself. We have set up a return for you and will refund your initial shipping cost for your order but you would be responsible for the return shipping.
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below. You are also welcome to visit our new Live Chat, Monday to Friday from 8AM to 4PM EST at [redacted]!
Thank you,
Customer Service
[redacted]
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Consumer Rebuttal /* (3000, 7, 2017/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want full refund of shipping. It did not state on order form that it was for bracket only.
Final Business Response /* (4000, 9, 2017/09/29) */
Hello [redacted],
As stated in our previous contact, we have set up the return for your order and a certainly welcome to return the part for a refund of the costs paid to us for your order.
However, nowhere on the part page or your order information does it indicate that the ignitor is included in the Bracket, Ignitor. Therefore, you would be responsible for the shipping costs to return the part to us.
Thank you,
Customer Service
[redacted]
Final Consumer Response /* (4200, 11, 2017/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will only accept if they credit one of the shipping cost.
Initial Business Response /* (1000, 5, 2017/07/26) */
Hello [redacted],
Thank you for contacting us.
We have already issued the refund for your order. This may take a few days for [redacted] to process it back on to your card balance.
We apologize for the wait for the part however we were only...
notified by ** that the part had been discontinued late on July 21st. You would have been notified by our backorders team on the following Monday.
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below. You are also welcome to visit our new Live Chat, Monday to Friday from 8AM to 4PM EST at www.partselect.com!
Thank you,
[redacted]
Customer Service
www.partselect.com
[redacted]
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Business Response /* (1000, 6, 2017/01/23) */
Hello,
The same day as the complaint was filed the customer contacted us. We came to an agreement of a refund of $** which is half of the price of the part. We can not resell this part as they were screw hole marks where the part was installed....
We cannot resell installed parts.
Best Regards
Initial Consumer Rebuttal /* (**00, 8, 2017/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While the goodwill gesture of returning half the amount of the part is appreciated, there was no agreement. [redacted] $[redacted]
Initial Business Response /* (1000, 5, 2016/04/26) */
Hello
First off my sincerest apologies for the way your call was handled. I will look into this immediately and address this through a one on one meeting and review the two calls you placed and proceed from there with disciplinary action. As...
for your order I will refund both the part and shipping cost. You do not need to return the incorrect part. The refund will be applied back to the source of payment within 2-3 business days. Again my sincerest apologies for how this transpired and I assure your concern will be addressed.
Best Regards,
Part Select Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/04/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because they are going to address the issue with the representative.[redacted]
Initial Business Response /* (1000, 5, 2015/08/0*) */
When an item is in stock, the average delivery is 2 business days which was the case with the 1st order. When the 2nd order was placed, the item was not in stock and the current ETA is [redacted]. The customer has been in contact with customer...
service for updates and will receive the $*.** shipping costs as promised when the order does ship. The order is also flagged for extra protection to avoid the shipping damage that occurred the on the 1st order. We apologize for the inconvenience that this is causing.
Initial Consumer Rebuttal /* (3000, *, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have been in contact with customer service, Last contact on [redacted] and was told that the refund would be expedite iimmediately because of the unconvinced they but me through as of today [redacted] no refund to my bank.And as for the part I was Told that ** Was out of stock complete and part would have to be made and that would not happen until they 3 or more order on this specific Part.So somewhere along the line is miss Information or Lies.[redacted]
Final Business Response /* (4000, 9, 2015/08/02) */
The customer had been told by customer service and in the initial reply to this complaint that the $*.** shipping would be credited when the order ships but I see that since then, another agent advised that it had been processed. We try to avoid posting credits until orders ship as it can cause complications with refunds if the customer chooses to cancel. Because of the delay and miscommunication, I have refunded the $*.** today ([redacted]) and it will reflect on the customer's credit card in 2-3 business days.
Final Consumer Response /* (2000, 11, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I will accept no other choice refund was issue to my bank this morning as for parts, now it's been pushed backed to [redacted] ,third time it been changed last time it was for the [redacted], [redacted]
Initial Business Response /* (1000, 5, 2017/07/20) */
Hello [redacted],
Thank you for contacting us.
I am showing that the refund for your order was issued today. This may take a few business days to show on the balance of the card used to place the order with us while it is processed by your card...
company.
I have taken a look at the email logs for your order and it does appear that some of them came in blank and some did have content.
We apologize for the issues this caused with your return.
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below. You are also welcome to visit our new Live Chat, Monday to Friday from 8AM to 4PM EST at [redacted]
Thank you,
[redacted]
Customer Service Supervisor
[redacted]
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Consumer Rebuttal /* (3000, 7, 2017/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Even if some did come in blank I know for a fact that was told to me several days after I asked for a return label. I included order # and model number and the reason for returning in my first email. I then continued to get emails from your company for several days asking for the same info repeatedly and this was before they said they got blank emails. My issue was not so much the refund as much as the time it took to get the return label. I also was told after you received the part back it could take 7-10 days for the refund. It should NEVER be this difficult to return an item anywhere, and it should not take a customer to have to go to the Revdex.com to get a return label and a refund, especially when it is the companys fault.
Final Consumer Response /* (4200, 11, 2017/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted per email and chat and until I came to the Revdex.com there was no resolution. It should not be that difficult to return an item that was not the right one even though part select said it was. It took over a week of contact to get a return label then when I was told I was getting one it took another day or two, then an email said I would have to wait 7-10 days AFTER you received the part back to get my refund. I paid instantly I should not have had to go through all of this. This was a lot of work for [redacted]
Final Business Response /* (4000, 9, 2017/07/24) */
Hello,
Can you please provide us with your order number so we can look into this issue? You're also more than welcome to contact Customer Service at [redacted] and one of our agents would be happy to help you and work with their Supervisor if required to provide a solution.
We look forward to helping you and are sorry for any issues this may have caused.
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below. You are also welcome to visit our new Live Chat, Monday to Friday from 8AM to 4PM EST at [redacted]
Thank you,
[redacted]
Team Lead
Customer Service
[redacted]
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Business Response /* (1000, 5, 2015/12/15) */
I apologize that it took several contacts to get this resolved but the last agent you were in contact with certainly followed through and ensured that all 4 parts were credit. The parts on each ordered have been refunded [redacted] and it can...
take 2-3 business days for these refunds to reflect. Sorry again for the delay and the inconvenience that this has caused.
Initial Business Response /* (1000, 5, 2016/05/13) */
Hello [redacted],
We are sorry for the long time it has taken for your return credit to be processed. Thank you for providing the tracking number we were able to find the part with it. We have issued a full credit for your order back to your...
credit card. You should be seeing the $[redacted] on your statement in 2-3 business days.
If you have any further questions about this then please feel free to call us[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I requested a refund and it sounds like the company has agreed to do this. [redacted]
Initial Business Response /* (1000, 5, 2015/11/26) */
I apologize that you feel misled by our return policy but any parts that show signs of being installed cannot be resold and are therefore discarded and a refund cannot be issued. That being said, because of the inconvenience and confusion, we...
have put the parts through warranty in order to process the refund for you. The refund for the parts [redacted] was processed on [redacted] and can take 2-3 business days to reflect.
Initial Business Response /* (1000, 5, 2015/12/23) */
I apologize for any inconvenience. Because the part was showing signs of installation, the warehouse refused the refund. In order to help you receive this credit, we are forced to go a different means of getting it, which does require a bit more...
information. However, I can advise this part was refunded this morning for the amount of[redacted]
Initial Business Response /* (1000, 5, 2016/04/11) */
Hello,
I do apologize for how your order was handled. We price our parts competitively to meet customer demands. PartSelect.com offers a lot more options and resources than [redacted] and that factors into the price difference...
between the websites. I certainly apologize a price adjustment was not considered for you at the time of your call, I believe the representative was unfamiliar with how we could approach this type of situation. I will be sure to review this case so we can better serve our customers going forward. I have inquired on the part data to ensure we have the most up to date information from **. We do appreciate you taking the time to send us this feedback and again my sincerest apologizes for your inconvenience.
[redacted]
Initial Business Response /* (1000, 5, 2016/07/13) */
Hello,
I see that you had your entire order cancelled today. I would have been happy to do that for. Our procedure is we don't ship out parts until all the parts are in stock. I apologize you were given misinformation....
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response. I do appreciate and accept your apology. I'm not hearing a commitment to remove the incorrect information. Please remove the promise you are unwilling to keep, so others are not also mislead. That was the object of my complaint. Thank you!
Final Business Response /* (4000, 9, 2016/07/14) */
Hello,
Ok I completely understand where your coming from. I will definitely look into that for you. Also we will make sure employees are giving out the correct procedures to customers as to not mislead them. I definitely understand the frustration and if I were you I would feel that way as well. If you still need parts I would be happy to deliver them next day air at no cost (as long as they are in stock).It is very disappointing to lose you as a customer due to our misinformation but we do understand we failed you on this order. please don't hesitate to let us know if you need anything further [redacted].
Have a great day
Final Consumer Response /* (2000, 11, 2016/07/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for looking into this! [redacted] I appreciate your willingness to describe your next steps on resolving this. I truly hope you follow through. My goal was to help you guys improve. [redacted]
I have already ordered and received the parts from another group, so my immediate needs are taken care of. I appreciate your willingness to ship parts next day air for me.
My best wishes to you and your team as you hone your business.
[redacted]
Initial Business Response /* (1000, 13, 2017/10/23) */
Dear [redacted],
We have pushed the refund through in our system on Oct 12th, 2017 for $[redacted]. It can take the bank 2-3 business days to process the refund transaction as of Oct 12th. I trust that the funds are now back into your...
account. We certainly apologize for the inconveniences and that you were not able to easily reach and speak to one of our representatives in this time of need.
Best Regards,
Part Select Customer Service
Initial Business Response /* (1000, 5, 2016/08/24) */
Hello [redacted],
I am sorry for the poor service you have been receiving regarding this issue. Unfortunately on order items are not in our inventory and we need to wait for the them to arrive before we can ship them to you. Regardless of what...
shipping option you have, if we do not have it in stock then we need to wait for it to come available.
A supervisor you were previously speaking with has already refunded your shipping fee so you are now only charged for the part. If you do not want to wait then you may cancel the order and you will be refunded in full.
Please let us know if there is anything else we can help you with.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It appears only one part of the issue was addressed, what about how the ordering form being misleading to consumers with how they want you to interpret what "ON ORDER" means, as well as the attitudes of the customer service people and the constant delay in delivery placing blame on the manufacturer, while no communication is provided by them and if I didn't keep calling to find out what was going on, I would not have any knowledge of my status. Im not looking to be placated to as it appears in the above response, Im trying to understand and eliminate the frustration going forward.[redacted]
Final Business Response /* (4000, 14, 2016/09/08) */
Hello [redacted],
We are very sorry for the excessive delay you experience while waiting for your part. I do see that you have called in to cancel your order therefore your remaining balance will be refunded.
Again, parts that are not in stock do need to be ordered from the manufacturer. Their arrival dates are subject to change. Please let us know if there is anything else we can help you with.
[redacted]
Final Consumer Response /* (4200, 16, 2016/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] no I am not satisfied with their response The message does not seem to be getting across it's all about customer service and lack of [redacted]
Good Afternoon,
Checking your order I do see there was two separate deliveries made to your address. Tracking number #[redacted] was delivered on Jan 21st. Second Tracking #[redacted] shows delivered on Jan 23rd. I also see that you called in and spoke to one of our...
Agents. I see that there was an issue with the customer service agent getting the correct information to help her set up the return for you and address the missing part. We are sorry for that but if you received a wrong part we do have procedures to go through in order to set up the correct return for a customer so that they get their refund with no issues. The questions we ask are as per our policy with the Manufacturers.
If you are needing to set up a return for wrong part ordered or wrong part shipped they entail different procedures. We want to make sure that the returns are correct for the customer and the Manufacturer. We have already set up the return for wrong part ordered and you were emailed the return information. If this is not correct, please feel free to contact us to set up the correct return for you. Please have your model and serial number and the part that was on the package that was shipped to you.
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below. Thank you,[redacted] Dispute Specialist [redacted]Mon-Fri 7am - 1am ESTSat-Sun 7am - 11pm EST
Initial Business Response /* (1000, 5, 2017/09/28) */
Hello [redacted],
Thank you for contacting us.
I am showing the part you ordered as listed on our website as Bracket, Ignitor. As well the diagram on both the model listing and the part page itself list the part as #3 with an arrow pointing to...
the bracket and #4 as the ignitor itself. We have set up a return for you and will refund your initial shipping cost for your order but you would be responsible for the return shipping.
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below. You are also welcome to visit our new Live Chat, Monday to Friday from 8AM to 4PM EST at [redacted]!
Thank you,
Customer Service
[redacted]
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Consumer Rebuttal /* (3000, 7, 2017/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want full refund of shipping. It did not state on order form that it was for bracket only.
Final Business Response /* (4000, 9, 2017/09/29) */
Hello [redacted],
As stated in our previous contact, we have set up the return for your order and a certainly welcome to return the part for a refund of the costs paid to us for your order.
However, nowhere on the part page or your order information does it indicate that the ignitor is included in the Bracket, Ignitor. Therefore, you would be responsible for the shipping costs to return the part to us.
Thank you,
Customer Service
[redacted]
Final Consumer Response /* (4200, 11, 2017/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will only accept if they credit one of the shipping cost.
Initial Business Response /* (1000, 5, 2017/07/26) */
Hello [redacted],
Thank you for contacting us.
We have already issued the refund for your order. This may take a few days for [redacted] to process it back on to your card balance.
We apologize for the wait for the part however we were only...
notified by ** that the part had been discontinued late on July 21st. You would have been notified by our backorders team on the following Monday.
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below. You are also welcome to visit our new Live Chat, Monday to Friday from 8AM to 4PM EST at www.partselect.com!
Thank you,
[redacted]
Customer Service
www.partselect.com
[redacted]
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Business Response /* (1000, 6, 2017/01/23) */
Hello,
The same day as the complaint was filed the customer contacted us. We came to an agreement of a refund of $** which is half of the price of the part. We can not resell this part as they were screw hole marks where the part was installed....
We cannot resell installed parts.
Best Regards
Initial Consumer Rebuttal /* (**00, 8, 2017/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While the goodwill gesture of returning half the amount of the part is appreciated, there was no agreement. [redacted] $[redacted]
Initial Business Response /* (1000, 5, 2016/04/26) */
Hello
First off my sincerest apologies for the way your call was handled. I will look into this immediately and address this through a one on one meeting and review the two calls you placed and proceed from there with disciplinary action. As...
for your order I will refund both the part and shipping cost. You do not need to return the incorrect part. The refund will be applied back to the source of payment within 2-3 business days. Again my sincerest apologies for how this transpired and I assure your concern will be addressed.
Best Regards,
Part Select Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/04/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because they are going to address the issue with the representative.[redacted]
Initial Business Response /* (1000, 5, 2015/08/0*) */
When an item is in stock, the average delivery is 2 business days which was the case with the 1st order. When the 2nd order was placed, the item was not in stock and the current ETA is [redacted]. The customer has been in contact with customer...
service for updates and will receive the $*.** shipping costs as promised when the order does ship. The order is also flagged for extra protection to avoid the shipping damage that occurred the on the 1st order. We apologize for the inconvenience that this is causing.
Initial Consumer Rebuttal /* (3000, *, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have been in contact with customer service, Last contact on [redacted] and was told that the refund would be expedite iimmediately because of the unconvinced they but me through as of today [redacted] no refund to my bank.And as for the part I was Told that ** Was out of stock complete and part would have to be made and that would not happen until they 3 or more order on this specific Part.So somewhere along the line is miss Information or Lies.[redacted]
Final Business Response /* (4000, 9, 2015/08/02) */
The customer had been told by customer service and in the initial reply to this complaint that the $*.** shipping would be credited when the order ships but I see that since then, another agent advised that it had been processed. We try to avoid posting credits until orders ship as it can cause complications with refunds if the customer chooses to cancel. Because of the delay and miscommunication, I have refunded the $*.** today ([redacted]) and it will reflect on the customer's credit card in 2-3 business days.
Final Consumer Response /* (2000, 11, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I will accept no other choice refund was issue to my bank this morning as for parts, now it's been pushed backed to [redacted] ,third time it been changed last time it was for the [redacted], [redacted]
Initial Business Response /* (1000, 5, 2017/07/20) */
Hello [redacted],
Thank you for contacting us.
I am showing that the refund for your order was issued today. This may take a few business days to show on the balance of the card used to place the order with us while it is processed by your card...
company.
I have taken a look at the email logs for your order and it does appear that some of them came in blank and some did have content.
We apologize for the issues this caused with your return.
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below. You are also welcome to visit our new Live Chat, Monday to Friday from 8AM to 4PM EST at [redacted]
Thank you,
[redacted]
Customer Service Supervisor
[redacted]
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Consumer Rebuttal /* (3000, 7, 2017/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Even if some did come in blank I know for a fact that was told to me several days after I asked for a return label. I included order # and model number and the reason for returning in my first email. I then continued to get emails from your company for several days asking for the same info repeatedly and this was before they said they got blank emails. My issue was not so much the refund as much as the time it took to get the return label. I also was told after you received the part back it could take 7-10 days for the refund. It should NEVER be this difficult to return an item anywhere, and it should not take a customer to have to go to the Revdex.com to get a return label and a refund, especially when it is the companys fault.
Final Consumer Response /* (4200, 11, 2017/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted per email and chat and until I came to the Revdex.com there was no resolution. It should not be that difficult to return an item that was not the right one even though part select said it was. It took over a week of contact to get a return label then when I was told I was getting one it took another day or two, then an email said I would have to wait 7-10 days AFTER you received the part back to get my refund. I paid instantly I should not have had to go through all of this. This was a lot of work for [redacted]
Final Business Response /* (4000, 9, 2017/07/24) */
Hello,
Can you please provide us with your order number so we can look into this issue? You're also more than welcome to contact Customer Service at [redacted] and one of our agents would be happy to help you and work with their Supervisor if required to provide a solution.
We look forward to helping you and are sorry for any issues this may have caused.
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below. You are also welcome to visit our new Live Chat, Monday to Friday from 8AM to 4PM EST at [redacted]
Thank you,
[redacted]
Team Lead
Customer Service
[redacted]
Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST
Initial Business Response /* (1000, 5, 2015/12/15) */
I apologize that it took several contacts to get this resolved but the last agent you were in contact with certainly followed through and ensured that all 4 parts were credit. The parts on each ordered have been refunded [redacted] and it can...
take 2-3 business days for these refunds to reflect. Sorry again for the delay and the inconvenience that this has caused.
Initial Business Response /* (1000, 5, 2016/05/13) */
Hello [redacted],
We are sorry for the long time it has taken for your return credit to be processed. Thank you for providing the tracking number we were able to find the part with it. We have issued a full credit for your order back to your...
credit card. You should be seeing the $[redacted] on your statement in 2-3 business days.
If you have any further questions about this then please feel free to call us[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I requested a refund and it sounds like the company has agreed to do this. [redacted]
Initial Business Response /* (1000, 5, 2015/11/26) */
I apologize that you feel misled by our return policy but any parts that show signs of being installed cannot be resold and are therefore discarded and a refund cannot be issued. That being said, because of the inconvenience and confusion, we...
have put the parts through warranty in order to process the refund for you. The refund for the parts [redacted] was processed on [redacted] and can take 2-3 business days to reflect.