Sterling Management CO

We are attempting to have product shipped however have encountered unexpected delays. We expect to ship the product soon within the next - business days

We have reached out to the customer to try and resolve this matter however we have not heard back from him

Revdex.com:
Stanley Black and Decker / Dewalt provided more than satisfactory service Very satisfied I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
me
Sincerely,
*** ***

This matter is resolved

We have tried several times to reach the customer, including via email and phone, but have not received a response to those attempts. In order for us to resolve this matter, we must speak with the customer. Please ask the customer to contact us between the hours of 8AM and 4:30PM, US East Coast time, Monday through Friday (except holidays), at phone # ###-###-####. Thank you

Matter resolved

Complaint: ***
I am rejecting this response because:The large number,"watt" is the ONLY clear label on the box, AND in the catalog No where in the Best Buy catalog does it mention w "peak." It ONLY lists the blender as a powerful watt machine The blender itself only states watts on the bottom of the base in embossed black plastic, that is nearly illegible, with NO REFERENCE to peak vs actual output The company needs to change its bait and switch advertising tactics
Sincerely,
*** ***

An email was sent to
*** *** on January 6, 2016, at the email address indicated in the
complaint, [email protected] On January 7, 2016, a call was placed to the phone number
listed on the complaint, ###-###-####, and a voicemail was left. The satisfaction
of our customers is very important to us, and we are sorry to hear of this
misunderstanding. *** *** was provided with a full refund as a
goodwill gesture However, the product, its rating plate, box, and
advertising materials are labeled in accordance with applicable UL rules
regarding peak and continuous watt ratings

We have tried to contact the customer to resolve this matter. We are waiting to hear back from the customer and as soon as we do, we will attempt to resolve this matter

Complaint: ***
I am rejecting this response because: I asked for written statements involving both Stanley
and the company they had build the tool box as to why this products was shipped unusable, why I had to wait days for part to fix toolbox and why the company who built the toolbox was so rude when I asked to file a complaint with themI will not accept a refund for the toolbox and if Stanley refuses to acknowledge my concerns then we will leave it at thatStanley should be able to use my email address to search for the complaints I made.
Sincerely,
*** ***

Matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

A new outlet fitting is being sent to the customer at no charge

Matter has been resolved

I'm still waiting on them to send me a shipping label for UPS. The Company did say that they would exchange the welder. I hwas contacted by an officer of the parent company, A Mr. D[redacted] who mentioned that a Mr. G. [redacted] was handling the issue and I'm still...

waiting for more information from him. Thank You [redacted]

Resolution of this matter is in process.

Ms. [redacted] has received multiple product replacements from us in
the past (we can provide contact
history if so requested).  Ms. [redacted] has been advised that she
must return entire units and prepaid [redacted] labels were sent to her.  At no time was she instructed to send only
the power cord.  However, Ms. [redacted] did
not return the units.  She returned power
cords, and the power cords she returned were not from the
toaster oven (or cofeemaker) she claimed were defective (we can identify units based upon a
code that is stamped into plug).  Ms.
[redacted] has obtained 4 no-charge products and 2 refunds.  Going forward, we can issue no-charge
replacement units to Ms. [redacted] only after we receive the entire unit and
verify it is within the warranty period. 
Ms. [redacted] has been advised of this several times.

This matter is in process of being resolved.  We will issue a refund which will take 6 - 8 weeks.

This matter is in the process of being resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]