Sterling Management CO

We
take all reports concerning the quality of our products and our customer
service very seriously.  We appreciate our customers.  We
respectfully disagree with Ms. [redacted] representations about the quality of our
customer service and the content of our returns process.  In this case,
Ms. [redacted] has been issued multiple replacement units in an effort to respond
to her complaints.  These remedies were fashioned at no charge to Ms. [redacted],
without Ms. [redacted] having established proof of purchase, and without Ms. [redacted]
having returned any product that she claimed to be defective.  The plugs
Ms. [redacted] returned, after having been asked to return the purportedly
defective products so that we would be able to evaluate the products, were not
cut from the products she claimed to be defective.  We believe that we
have attempted to work with Ms. [redacted] to resolve her concerns in a
professional and courteous manner, and are sorry that her expectations have not
been satisfied notwithstanding our best efforts.

Complaint: [redacted]
I am rejecting this response because:  What they responded with is totally false. I talked to a gentleman named [redacted] and I read him the CODE on the PLUGS. He then sent me a label in my EMAIL asking me for the PLUGS . I asked him if he wanted to WHOLE unit and he said NO not necessary we only need the PLUG. I told him I could NOT lift the toaster oven to put into a box and he said no problem just tape the [redacted] labelon a padded envelope and mail it back to us.  I said thats fine. ...and I never ever ever got 2 refunds from them. I got ONE and I used it to get another toaster over and that one had a headingelement problem on the RIGHT side of the unit. So I called.....the front panel even got HOT to the point that I burned my finger and they said weneed to replace that. THATS when I talked to [redacted]..I was never given several toaster ovens. AND one was defective  IN the box I never even TOOK it out. SO I do NOT appreciate the LIES and falsehoods that are being made..I have a WITNESS to the conversationI had with [redacted] who will swear UNDER oath what the agreements were and WHAT we got and didnt get!!!!!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  the company called me and said they would send a replacement item. the item has not been received. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They have been more than helpful in resolving this issue.  Thank you. 
Sincerely,
[redacted]

Revdex.com:
Thank You, Revdex.com for settling this for me-The company was very supportive.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A refund check was mailed to the customer.

Complaint: [redacted]
I am rejecting this response because: I will keep this complaint open until I receive the replacement. if I wait 7-10 days and let it expire, then u may not send me the item and there would be nothing I could do about it. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This matter has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer has been contacted.

The product is at the service center for repair.

Complaint: [redacted]
I am rejecting this response because the matter is not resolved yet.  It is in progress.  There is an agreement for the tools to be upgraded in order to fix the issue at hand.  We will attempt to upgrade the tools at the regional service...

center with the agreement in hand.  If they do not upgrade the tools then Stanley/Dewalt/Porter Cable has agreed to replace the tools.  Once the tools are replaced then the matter will be resolved.  We will attempt to swap out the tools at the service center most likely on Friday and will update this with the Revdex.com once this is done, if possible on their website.
Sincerely,
[redacted]

A no-charge replacement unit will be issued to
the customer upon our receipt of the entire unit and our verification
that the unit is within the warranty period.  The customer has been advised of
this.