Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I check my account today no credit as been issued to my account! I Think company is playing games with my money! Regards,
Knoxville Stone has done several bathroom vanity countertops for us and countertops in our remodeled laundry room All the jobs were done with professionalism and courtesy We also had Knoxville Stone install a stone resin floor in our three-car garage It came out fabulous and we plan on having them install the same floor in our outdoor kitchen and interior workshop They are great to work with and we highly recommend them
From: [redacted] Sent: Thursday, August 21, 1:PMTo: [redacted] Subject: RE: Revdex.com Dispute Information #1f497d;"> [redacted] , we have and will continue to offer our apology for the misunderstanding on what happened during your purchase By no means is this transaction indicative of the type of service we strive for and provide to our customers daily and have been doing for years We do offer to all of our customers the opportunity to purchase a number of protective services in finance but are in no way obligatory to secure financing We ensure transparency throughout the whole finance process by having every customer sign multiple documents that make them aware of what they are buying and for how much This process protects customers from unknowingly purchasing any services they may not have been aware of Our intention in finance is to offer all our customers 100% of options and 100% of the time Whether one is paying cash for the transaction or financing we let the customer make the right decision for them and their family Your extended service agreement is being processed to be cancelled as per your request from the moment you mention your displeasure with the service There was a delay in paying off your car as you mentioned due to the we forgot to your signature on the credit application along with the other signatures we received from you throughout the process We did incur and paid any additional interest that may have been cause by this delay [redacted] General Manager Sterling McCall Hyundai [redacted] Direct
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me when I receive a call at [redacted] (home) or [redacted] (cell) to pick up the replacement floor matsI still reside in Houston
We would HIGHLY recommend Knoxville Stone Interiors to anyone looking for granite ..they have the best selection to choice from.....we absolutely love ours....We had Them Install our kitchen, bathrooms, as well as a bar top downstairs ...they go above and beyond to make sure the job is done right and to your satisfaction...their work is very professional
As of 9/4/the refund has not yet been credited to my [redacted] Loan account Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,
I apologize for the delay in the refund of your extended service agreement , as it is not our intention to retain your funds any longer than we are supposed to Check has been porcessed as of the 25th of August and has been overnighted to your bank Please let feel free to contact me at ###-###-#### if you have any further questions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sterling McCall has resolved the complaint in a satisfactory manner by repairing my car without further charge
*** ***
Mr and Mrs ***,
Let me first start out by introducing myselfMy name is Stephen ***, General Manager at Sterling McCall HyundaiIn the Revdex.com complaint attached you made a lot of references about me and how I spoke to you, there must be some confusionUp until this point you and I have
not had any conversations with each otherI did receive your email and letterAfter receiving both I attempted to reach you by phone and was unsuccessfulAfter that I responded to you email asking you, why, if we agreed to repair the vehicle you were still wanting to try and back out of the vehicle purchaseThat email was sent to you on June 15th and I have not heard back from you until this pointThere must be a level of misscommunication somewhere since you and I have never spokeI would be happy to discuss this in detail in person or over phoneIf you would like to contact me directly please do so at *** I await your phone call so we can come to some type of resolution.
Sincerley,
Stephen ***
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Thursday, August 11, 6:PMSubject: case# *** reopen the case
HI, I would like to reopen the case as the dealer has publicly addressed my query that he has cancelled the loan and the contract after a negative review on ***( please see screen shot)
But his loan company ** *** is not aware of any cancellationHe is still not responding to any further communication by phone or emailI would want him to provide me the document for cancellation of contractI need your help to make him respond.
Regards,
*** ***
A lien was placed accidently on the title by our computer system(it defaults to this) It was discovered but could not be corrected until we received the lien
release from the bank in order to reissue a new title showing no lien. The lien release was received it on 12/29/and have since replaced the title and delivered to consumer
Our builder referred us to Knoxville Stone Interiors for remnants for countertops for our bathroomsWe were pleased with the selections availableOnce the countertops were installed, we were delighted with the final productVery pretty and very well doneThe prices were right in line with our budget, too
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me when I receive a call at [redacted] (home) or [redacted] (cell) to pick up the replacement floor mats. I still reside in Houston.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I check my account today 9/**/2014 no credit as been issued to my account! I Think company is playing games with my money!
Regards,
As of 9/4/2014 the refund has not yet been credited to my [redacted] Loan account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
From: [redacted]Sent: Thursday, August 21, 2014 1:31 PMTo: [redacted]Subject: RE: Revdex.com Dispute Information
#1f497d;">[redacted], we have and will continue to offer our apology for the misunderstanding on what happened during your purchase. By no means is this transaction indicative of the type of service we strive for and provide to our customers daily and have been doing for years.
We do offer to all of our customers the opportunity to purchase a number of protective services in finance but are in no way obligatory to secure financing. We ensure transparency throughout the whole finance process by having every customer sign multiple documents that make them aware of what they are buying and for how much. This process protects customers from unknowingly purchasing any services they may not have been aware of. Our intention in finance is to offer all our customers 100% of options and 100% of the time. Whether one is paying cash for the transaction or financing… we let the customer make the right decision for them and their family.
Your extended service agreement is being processed to be cancelled as per your request from the moment you mention your displeasure with the service. There was a delay in paying off your car as you mentioned due to the we forgot to your signature on the credit application along with the 26 other signatures we received from you throughout the process. We did incur and paid any additional interest that may have been cause by this delay.
[redacted]
General Manager
Sterling McCall Hyundai
[redacted] Direct
We had difficulty finding two slabs of the Granite that we wanted at local stone suppliers. The Knoxville's Stone Interiors (KSI) sales person located the Granite in Atlanta, and had the stone shipped to KSI on consignment. The slabs were exactly what we wanted, and KSI then scheduled and installed our new counter tops. The installers were very professional, they put the customer first. Our finished product is fantastic, and we have forwarded pictures to our friends and children because we are so proud of our kitchen.
KSI has installed granite countertops in roughly 15 of our properties and I couldn't be happier. We have never had to call them back re any problems since we have had 0 problems. I have referred many people to them and they did a beautiful job in the [redacted] at the [redacted] If you want an instant upgrade to your kitchen or bath and want it done by absolute professionals who are very courteous and go above and beyond to please you, just five Kelly or Tracy a call at XXX-XXXX!
Knoxville Stone has done several bathroom vanity countertops for us and countertops in our remodeled laundry room. All the jobs were done with professionalism and courtesy.
We also had Knoxville Stone install a stone resin floor in our three-car garage. It came out fabulous and we plan on having them install the same floor in our outdoor kitchen and interior workshop.
They are great to work with and we highly recommend them.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I check my account today no credit as been issued to my account! I Think company is playing games with my money! Regards,
Knoxville Stone has done several bathroom vanity countertops for us and countertops in our remodeled laundry room All the jobs were done with professionalism and courtesy We also had Knoxville Stone install a stone resin floor in our three-car garage It came out fabulous and we plan on having them install the same floor in our outdoor kitchen and interior workshop They are great to work with and we highly recommend them
From: [redacted] Sent: Thursday, August 21, 1:PMTo: [redacted] Subject: RE: Revdex.com Dispute Information #1f497d;"> [redacted] , we have and will continue to offer our apology for the misunderstanding on what happened during your purchase By no means is this transaction indicative of the type of service we strive for and provide to our customers daily and have been doing for years We do offer to all of our customers the opportunity to purchase a number of protective services in finance but are in no way obligatory to secure financing We ensure transparency throughout the whole finance process by having every customer sign multiple documents that make them aware of what they are buying and for how much This process protects customers from unknowingly purchasing any services they may not have been aware of Our intention in finance is to offer all our customers 100% of options and 100% of the time Whether one is paying cash for the transaction or financing we let the customer make the right decision for them and their family Your extended service agreement is being processed to be cancelled as per your request from the moment you mention your displeasure with the service There was a delay in paying off your car as you mentioned due to the we forgot to your signature on the credit application along with the other signatures we received from you throughout the process We did incur and paid any additional interest that may have been cause by this delay [redacted] General Manager Sterling McCall Hyundai [redacted] Direct
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me when I receive a call at [redacted] (home) or [redacted] (cell) to pick up the replacement floor matsI still reside in Houston
We would HIGHLY recommend Knoxville Stone Interiors to anyone looking for granite ..they have the best selection to choice from.....we absolutely love ours....We had Them Install our kitchen, bathrooms, as well as a bar top downstairs ...they go above and beyond to make sure the job is done right and to your satisfaction...their work is very professional
As of 9/4/the refund has not yet been credited to my [redacted] Loan account Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,
I apologize for the delay in the refund of your extended service agreement , as it is not our intention to retain your funds any longer than we are supposed to Check has been porcessed as of the 25th of August and has been overnighted to your bank Please let feel free to contact me at ###-###-#### if you have any further questions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sterling McCall has resolved the complaint in a satisfactory manner by repairing my car without further charge
*** ***
Mr and Mrs ***,
Let me first start out by introducing myselfMy name is Stephen ***, General Manager at Sterling McCall HyundaiIn the Revdex.com complaint attached you made a lot of references about me and how I spoke to you, there must be some confusionUp until this point you and I have
not had any conversations with each otherI did receive your email and letterAfter receiving both I attempted to reach you by phone and was unsuccessfulAfter that I responded to you email asking you, why, if we agreed to repair the vehicle you were still wanting to try and back out of the vehicle purchaseThat email was sent to you on June 15th and I have not heard back from you until this pointThere must be a level of misscommunication somewhere since you and I have never spokeI would be happy to discuss this in detail in person or over phoneIf you would like to contact me directly please do so at *** I await your phone call so we can come to some type of resolution.
Sincerley,
Stephen ***
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Thursday, August 11, 6:PMSubject: case# *** reopen the case
HI, I would like to reopen the case as the dealer has publicly addressed my query that he has cancelled the loan and the contract after a negative review on ***( please see screen shot)
But his loan company ** *** is not aware of any cancellationHe is still not responding to any further communication by phone or emailI would want him to provide me the document for cancellation of contractI need your help to make him respond.
Regards,
*** ***
A lien was placed accidently on the title by our computer system(it defaults to this) It was discovered but could not be corrected until we received the lien
release from the bank in order to reissue a new title showing no lien. The lien release was received it on 12/29/and have since replaced the title and delivered to consumer
Our builder referred us to Knoxville Stone Interiors for remnants for countertops for our bathroomsWe were pleased with the selections availableOnce the countertops were installed, we were delighted with the final productVery pretty and very well doneThe prices were right in line with our budget, too
[A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me when I receive a call at [redacted] (home) or [redacted] (cell) to pick up the replacement floor mats. I still reside in Houston.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I check my account today 9/**/2014 no credit as been issued to my account! I Think company is playing games with my money!
Regards,
As of 9/4/2014 the refund has not yet been credited to my [redacted] Loan account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
From: [redacted]Sent: Thursday, August 21, 2014 1:31 PMTo: [redacted]Subject: RE: Revdex.com Dispute Information
#1f497d;">[redacted], we have and will continue to offer our apology for the misunderstanding on what happened during your purchase. By no means is this transaction indicative of the type of service we strive for and provide to our customers daily and have been doing for years.
We do offer to all of our customers the opportunity to purchase a number of protective services in finance but are in no way obligatory to secure financing. We ensure transparency throughout the whole finance process by having every customer sign multiple documents that make them aware of what they are buying and for how much. This process protects customers from unknowingly purchasing any services they may not have been aware of. Our intention in finance is to offer all our customers 100% of options and 100% of the time. Whether one is paying cash for the transaction or financing… we let the customer make the right decision for them and their family.
Your extended service agreement is being processed to be cancelled as per your request from the moment you mention your displeasure with the service. There was a delay in paying off your car as you mentioned due to the we forgot to your signature on the credit application along with the 26 other signatures we received from you throughout the process. We did incur and paid any additional interest that may have been cause by this delay.
[redacted]
General Manager
Sterling McCall Hyundai
[redacted] Direct
We had difficulty finding two slabs of the Granite that we wanted at local stone suppliers. The Knoxville's Stone Interiors (KSI) sales person located the Granite in Atlanta, and had the stone shipped to KSI on consignment. The slabs were exactly what we wanted, and KSI then scheduled and installed our new counter tops. The installers were very professional, they put the customer first. Our finished product is fantastic, and we have forwarded pictures to our friends and children because we are so proud of our kitchen.
KSI has installed granite countertops in roughly 15 of our properties and I couldn't be happier. We have never had to call them back re any problems since we have had 0 problems. I have referred many people to them and they did a beautiful job in the [redacted] at the [redacted] If you want an instant upgrade to your kitchen or bath and want it done by absolute professionals who are very courteous and go above and beyond to please you, just five Kelly or Tracy a call at XXX-XXXX!
Have spoken to customer and he is aware check has been cut....will be posted to his account shortly.
Knoxville Stone has done several bathroom vanity countertops for us and countertops in our remodeled laundry room. All the jobs were done with professionalism and courtesy.
We also had Knoxville Stone install a stone resin floor in our three-car garage. It came out fabulous and we plan on having them install the same floor in our outdoor kitchen and interior workshop.
They are great to work with and we highly recommend them.