I apologize for the delay in the refund of your extended service agreement , as it is not our intention to retain your funds any longer than we are supposed to. Check has been porcessed as of the 25th of August and has been overnighted to your bank. Please...
let feel free to contact me at ###-###-#### if you have any further questions.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
-----Original Message----- From: P[redacted], Stephen [mailto:[redacted]@sterlingmccallhyundai.com] Sent: Monday, October 12, 2015 4:33 PM To: [redacted] Subject: RE: Regarding complaint that was filed on Sterling McCall Hyundai on 7/14/15 ...
"Mrs. [redacted], I first would like to apologize for your inconvenience and struggles during your visit in July. Unfortunately due to management changes and proper contact info not being set up this is the first opportunity I am having to address your concerns. I am sure at this point you have had the opportunity to correct the issues with your vehicle. However, I would like to speak with you regarding your experience at our store and make sure that we did corrected the problem in the correct manner. If you could please contact me at [redacted] I would greatly appreciate it. Thanks, Stephen P[redacted] General Manager [redacted]@sterlingmccallhyundai.com"
Stopped by their showroom and ordered a quartz countertop for kitchen and two bath vanities ($3,900 value). The sales team member stated that install would be 14-21 days after they measure onsite. Beginning from the date of measure (9/12/16), I received a call after 10 days to inform me that my order would be late due to customs, etc. After no communication I emailed for update on day 19. No update. Day 21 - no estimated install date provided. Day 23 - product finally arrives at their shop for cutting. Day 29 - email for update but no response until Day 31 and still no estimated install date. Day 36 - ask for update and to inform them that I will be out of town for two weeks but no update. Day 37 - they email to say they can install at the end of the next week (which would have been 46 days after onsite measurement), even though I told them I would be out of town. I had to go back to their shop and stand there until they put a time and date for my install on the calendar since no one would give me a scheduled time via email. So the earliest they were able to install was 46 days after they measured even though they had my product 23 days after measuring. Far beyond the 14-21 estimated period. Of course, they get half of the money upfront for deposit. Very poor communication and customer service is non-existent. I've seen this type of treatment given when being yanked around so a company can provide better service to large building contractors. Will never use Knoxville Stone Interiors again!
We would HIGHLY recommend Knoxville Stone Interiors to anyone looking for granite ..they have the best selection to choice from.....we absolutely love ours....We had Them Install our kitchen, bathrooms, as well as a bar top downstairs ...they go above and beyond to make sure the job is done right and to your satisfaction...their work is very professional..
I apologize for the delay in the refund of your extended service agreement , as it is not our intention to retain your funds any longer than we are supposed to. Check has been porcessed as of the 25th of August and has been overnighted to your bank. Please...
let feel free to contact me at ###-###-#### if you have any further questions.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
-----Original Message----- From: P[redacted], Stephen [mailto:[redacted]@sterlingmccallhyundai.com] Sent: Monday, October 12, 2015 4:33 PM To: [redacted] Subject: RE: Regarding complaint that was filed on Sterling McCall Hyundai on 7/14/15 ...
"Mrs. [redacted], I first would like to apologize for your inconvenience and struggles during your visit in July. Unfortunately due to management changes and proper contact info not being set up this is the first opportunity I am having to address your concerns. I am sure at this point you have had the opportunity to correct the issues with your vehicle. However, I would like to speak with you regarding your experience at our store and make sure that we did corrected the problem in the correct manner. If you could please contact me at [redacted] I would greatly appreciate it. Thanks, Stephen P[redacted] General Manager [redacted]@sterlingmccallhyundai.com"
Stopped by their showroom and ordered a quartz countertop for kitchen and two bath vanities ($3,900 value). The sales team member stated that install would be 14-21 days after they measure onsite. Beginning from the date of measure (9/12/16), I received a call after 10 days to inform me that my order would be late due to customs, etc. After no communication I emailed for update on day 19. No update. Day 21 - no estimated install date provided. Day 23 - product finally arrives at their shop for cutting. Day 29 - email for update but no response until Day 31 and still no estimated install date. Day 36 - ask for update and to inform them that I will be out of town for two weeks but no update. Day 37 - they email to say they can install at the end of the next week (which would have been 46 days after onsite measurement), even though I told them I would be out of town. I had to go back to their shop and stand there until they put a time and date for my install on the calendar since no one would give me a scheduled time via email. So the earliest they were able to install was 46 days after they measured even though they had my product 23 days after measuring. Far beyond the 14-21 estimated period. Of course, they get half of the money upfront for deposit. Very poor communication and customer service is non-existent. I've seen this type of treatment given when being yanked around so a company can provide better service to large building contractors. Will never use Knoxville Stone Interiors again!
We would HIGHLY recommend Knoxville Stone Interiors to anyone looking for granite ..they have the best selection to choice from.....we absolutely love ours....We had Them Install our kitchen, bathrooms, as well as a bar top downstairs ...they go above and beyond to make sure the job is done right and to your satisfaction...their work is very professional..