Steven Graves Construction

Good Morning, In response to [redacted] request, I can not change her credit report as she did purchase and finance a vehicle with us. \ Thank You,[redacted]

Good Afternoon, [redacted]' warranty has been cancelled. His refund is currently being processed. Please have him contact me (Nicole) regarding his refund. It will take at least 2 weeks to receive the refund from Nissan. Thank You,Nicole D[redacted]Rockland Nissan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.Hello,      I just received a refund check from Rockland Nissan for $1500.00.  I spoke with Syed from Rock. Nissan and he asked why I contacted Revdex.com.  I told him because I was dissatisfied with their service and no one ever calls me back, and it was amazing how I got a call back once I contacted Revdex.com. Thank you for your help, [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The issues in my complaint have nothing to do with any future transactions to the date of 3/**/16. Not only were my concerns  never addressed or mentioned or ever contacted by this business to resolve it.  My complaint still stands.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This is false when we came in to see the VW Routon I test drove the vehicle and the steering wheel was shaking and the rear view lights signal lights where broken. I mentioned it to the GM and he said I was being "picky" and unreasonable I asked "why is that being picky "? When that is clearly a safety hazard and he said "I will find you another car"! We where told that they repairs to the VW would be fixed and that we can come in the following Tuesday at 330 after my husband gets off work. We came in that Tuesday as I have a email confirmation stating that we where asked to come in and we where told that the Customer Relations manager and the GM where not available and that they leave early on Tuesdays. We where obviously lied to several times and made promises that where not kept. We went down to Nissan over 6 times and nothing was ever resolved. We told Nissan from day 1 that the van had issues and still does. The owner of Nissan told my husband that he doesnt want to deal with us because he said the VW would cost to much to repair to satisfy us that the lens on the lights cost $400 a piece. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning,We will be sending the check out within the next 24 hours.Thank You,[redacted]

To whom it may concern,[redacted] later purchased a vehicle from us and everything has been resolved to my knowledge. Thank YouNicole D[redacted]Customer RelationsRockland Nissan

We have decided to pass on doing any further business with [redacted]. She purchased her 2008 DodgeCaravan from us on 10/**/2014 Vin# [redacted] with 68,852 miles. On2/**/2015 she brought her van to Rockland Dodge for repairs. Her mileage was 71,692. Herbill was $874.86 she used her...

warranty and paid only the deductible of $100. On2/**/2015 she brought it to us for repairs. Her bill was $685.50. Her mileagewas not updated. We zeroed her bill as good will. On 5/**/2015 she went to anoutside shop for front brakes and rotors the bill was $200.00 she paid.Her mileage was not disclosed. On 7/**/2015 she went to an outside repairfacility and had a bearing replaced her bill was 285.00. She paid. Hermileage was 77417. On 7/**/2015 she went to an outside repair shop and hadthe hub assembly replaced. Her bill was $126.00. She paid. Her mileage was77,475.  On 8/**/15 she went to [redacted] for an oil change, rear brakes,and shocks. Her bill was $639.30. She paid. Her mileage was 79,109. [redacted] & [redacted] came in on a Saturday afternoon to speak to the General Manager. Weoffered them a 2009 VW Routan SEL Premium with 57,000 miles on it. [redacted]advised me that she could not pay more per month. We offered her the samepayment on this vehicle. She inspected the car and was unhappy with severalthings. We said we would put it through the shop and have these things lookedat. We agreed on a delivery date of the following Tuesday. One hour later [redacted] came back and told the GM that they would not be taking the vehicleunless they were reimbursed the money they spent on repairs for the Dodge. TheGm told him he’d need to speak to the owner and would let him know. ThatTuesday [redacted] came to the dealership to take delivery. No one knew shewas coming because the owner was not available to discuss the refund. Weassumed she was not taking delivery of the vehicle. She proceeded to scream inour showroom and caused a potential customer to walk out. [redacted] and Ispoke and agreed I would speak to the owner on Wednesday when he came back fromthe holidays. We managed to all get together Thursday and the owner spoke to[redacted]. The owner felt that no reimbursement was necessary because therepairs were normal maintenance long after delivery had been taken. In additionthe dealership has decided to part ways with The [redacted]’s. Thank for your time.

Good Afternoon, The warranty has been cancelled per the customers request however, It will take a minimum of 90 days before the refund is sent to the bank. Thank YouNicole D[redacted]Customer RelationsRockland Nissan