Stillwater Graphics

Dear [redacted] , Yes, your account will be closed with no further fees being assessedI am sorry you will no longer being doing business with IntegrityRevdex.com complaints can be very damaging to any companies reputation and although your Revdex.com complaint is directed at the wrong company we do take complaints very seriously and on behalf of the sales entity that established your fee structure we want to address this issue head on and bring resolutionOn July 19, you signed a personal guaranty establishing an account with Integrity Payment Systems LLC to accept credit cardsYou signed an agreement to accept credit cards at fees different from the fees you claim Integrity implemented without your knowledgeIntegrity was presented with an application for underwriting with your signature attesting and guaranteeing you would comply with all rules and regulations regarding the acceptance of credit cards including payment of feesAlthough you were not able to fulfill the obligations of the agreement you signed; in good faith Integrity decided not to pursue any further actionWe realize you work very hard and owning a business is not easyI hope I have been able to resolve this matter and you are satisfied with the outcomeIf you have any questions at all please feel free to contact me via email or phone Sincerely, [redacted] Vice President of Operations | Integrity(847) [redacted] g [redacted] @integritypays.com

Thank you for your responsePlease help me understand how I can further assist you in this matterSincerely, [redacted] VP of Operations | Integrity

Per our merchant processing agreement we require a merchant to notify us of terminationIPS would like to settle for half of the amount she is asking forOur decision is based on not receiving a termination request and our policy of refund days of fundsOur Processing agreement states merchants have days to report any billing they feel is not correct

Initial Business Response / [redacted] (1000, 5, 2015/01/22) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: **@morecababge.com Our [redacted] states that in the event that any unforeseen circumstance prevents IPS from making the funds available the following morning, the funds will then be made available in accordance with IPS's "Fast Funding" scheduleMerchant signed this agreement 11/28/ The remedy in the event deposits are not made in accordance with the "Fast Funding" schedule is limited to a pro-ration of monthly fee IPS DID work with [redacted] at [redacted] to remove all NSF fees from accountIPS is more than willing to work with the merchant if they can provide proof of overdraft form bank

Dear Mr ***,I apologize for any inconvenience and confusionIntegrity wants your processing business and not a termination feeI can also confidently say that the [redacted] has been a great representative of Integrity and this complaint is out of the ordinaryIn good faith I am waiving the termination feeTerms of termination are detailed in section 13E of the merchant processing agreement terms and conditionsAgain, I sincerely apologize for any misunderstanding and hope to have the opportunity to review your pricing and exceed your expectationsPlease feel free to reach out to me directly via email or phoneSincerely, [redacted] Vice President Of Operation at | Integrityphone: ( [redacted] email: g [redacted] @integritypays.com

Dear ***, I want to apologize for what you've gone through and want you to know I take complaints very seriouslyI am currently out of town but wanted to make sure I responded and to assure you that resolving this issue is a priority to meI've added my Operations Manager to this response as wellI will be back in the office on Thursday and will have this resolved ASAP Thank you and again I want to apologize for the poor service you've received Sincerely, [redacted] Vice President of Operations | Integrity Payment Systems, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear [redacted] , T***k you very much for alerting us of this issueI want you to know I take this issue very seriouslyI am currently out of town but wanted to respond and let you know our Operations Manager [redacted] will be reaching out to you to discussI will also be reaching out to you when I return on Thursday Sincerely, [redacted] Vice President of Operations at | Integrity

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX [redacted] Contact Email: **@morecabbage.com We are going to issue a full refund within days Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meEven though it states my complaint is with the wrong company, which it clearly is not, my compliant is with inegrity and them aloneThey did say the fees will stop and I won't be getting charged anything elseThat is all I've wanted Thank you Sincerely, [redacted]

Dear ***,I want to apologize for the confusion and misunderstanding surrounding your set up and billingIntegrity refunded the $equipment fee on 5/3/ It appears this debit was generated as a result of bad information provided upon approvalAs it relates to the bonus pay out, we are in the process of trying to validate who the customer isUnfortunately, Integrity has not been provided with the documentation showing who was referredStipulations of payout require certain processing volume over a certain number of days to qualifyIf you can provide the name of the referral customer that would be greatly appreciate I would also like to address the monthly minimum chargePlease tell us the best time to reach youYou can email me directly at [redacted] @integritypays.com or call [redacted] I would like to resolve these issues quickly Sincerely, [redacted] Customer Care Manager | Integrity

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11087240, and find that, while I made countless calls and was unable to get through, this resolution is satisfactory to me
Sincerely,
Candi Mcclamma

Good Afternoon, I want to make sure I respond and confirm our staff has been in contact with you and is working to find a resolution for the transaction in question Please feel free to email or call me if you have any questions Sincerely, *** ***Vice
President of Operations | Integrity Payment Systems, LLCph: (847) ***email: g***@integritypays.com

Mr***Section 13E of the merchant processing agreement details terms of termination of the merchant processing agreementAlthough I don't see any amendment to this agreement stipulating the removal of the early termination fee I will, in good faith, approve a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

I am currently trying to get a hold of the merchant for resolution however ***'s voicemail box is fullShe can reach me directly at *** ***Because *** is in the process of terminating her account with us I need to speak with her in order to resolve this matter which includes possible release of funds. Kind Regards, *** ***,Vice President of OperationsIntegrity payment systems, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear ***,Thank you for taking the time to communicate your frustration to us. On 6/9/you signed a merchant processing agreement attesting you read and received a copy of the Merchant Processing Agreement Terms and ConditionsThe agreement does contain language regarding the terms of
early account terminationAs a courtesy I would like to refund the termination fee charged to your account in July of this yearIntegrity has a A+ rating for a reason and I'm glad to hear you enjoyed our service while you were a customerI also hope you reconsider us as a future partnerPlease carefully review the agreement of your current software provider and credit card processor as they will mostly likely contain termination language including fees for early termination Sincerely, *** ***VP of Operations | g***@integritypays.com(P) ***

Complaint: ***
I am rejecting this response because:The amount refunded was not for $425, the amount that I was actually charged for the terminalThe terminal was returned to your company and this to me is thiefYou received you terminal and yet charged me $I feel like a victim by your companyI will never return to this company in the future for my processing needs nor will I ever recommend you to anyone.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have instructed the company on how and where to send the refunds
Sincerely,
*** ***