Stillwater Graphics

We will *ttempt to process your refund *g*in this week. Ple*se do not reject our deposit.Th*nk you.

Cont*ct N*me *nd Title: [redacted]
Cont*ct Phone: [redacted]
Cont*ct Em*il: l*@morec*bb*ge.com
We *re going to refund the money *nd termin*te the processing *ccount.

Dear Mr. [redacted], A refund for the equipment return was processed on 5/31 and offset by the early termination fee which netted a to $170.00 which was returned to you via ACH on 5/31. if you have any further questions please feel free to reach out to me. My contact information is listed...

below.  Sincerely, [redacted]Vice President of Operations | Integrityemail: [redacted]@integritypays.comph: ([redacted]

I  sincerely apologize for any inconvenience regarding the poor service you received and the subsequent billing to your account. Our records show that [redacted] called Integrity Payment Systems LLC on 9/22/2015 and spoke with one of our customer care agents requesting the account...

be placed on hold for maternity leave. This was to be an indefinite hold. We are more that willing to place an account in a Dormant status for reason such as business owners going on maternity leave. A customer care agent then reached out to [redacted] on 9/24/2015 at which time she  indicated she would like the account closed as she did not know when she would reopen. It does appear the account did remain open and [redacted]  was charged $13.85 for the months of October and November. Based on the call placed on 9/24/2015, to terminate the account, September would have been her last billing month.  The October and November fees were refunded on 1/26/2016. There  was no December billing. Based on the contact dates and requested termination date the refund amount due is $13.85 x (2months) = $27.70. I am more that willing to resolve this matter. We take customer feedback seriously and I would like to resolve this quickly. Please help me understand what the $70.00 refund request consists of and I will make sure we address it right away.  Sincerely, [redacted]Vice President of Operations | Integrity Payment Systems, LLC

Dear [redacted],I want to apologize for the confusion and misunderstanding surrounding your set up and billing. Integrity refunded the $425 equipment fee on 5/3/2016.  It appears this debit was generated as a result of bad information provided upon approval. As it relates to the bonus pay...

out, we are in the process of trying to validate who the customer is. Unfortunately, Integrity has not been provided with the documentation showing who was referred. Stipulations of payout require certain processing volume over a certain number of days to qualify. If you can provide the name of the referral customer that would be greatly appreciate.  I would also like to address the monthly minimum charge. Please tell us the best time to reach you. You can email me directly at [redacted]@integritypays.com or call [redacted] I would like to resolve these issues quickly.  Sincerely,[redacted]Customer Care Manager | Integrity

Dear [redacted], T[redacted]k you very much for alerting us of this issue. I want you to know I take this issue very seriously. I am currently out of town but wanted to respond and let you know our Operations Manager [redacted] will be reaching out to you to discuss. I will also be reaching out to you...

when I return on Thursday.  Sincerely,  [redacted] Vice President of Operations  at | Integrity

Dear Mr.  [redacted],I apologize for any inconvenience and confusion. Integrity wants your processing business and not a termination fee. I can also confidently say that the [redacted] has been a great representative of  Integrity and this complaint is out of the...

ordinary. In good faith I am waiving the termination fee. Terms of termination are detailed in section 13E of the merchant processing agreement terms and conditions. Again, I sincerely apologize for any misunderstanding and hope to have the opportunity to review your pricing and exceed your expectations. Please feel free to reach out to me directly via email or phone. Sincerely,[redacted]Vice President Of Operation at | Integrityphone: ([redacted]email: g[redacted]@integritypays.com

Dear [redacted], I want to apologize for what you've gone through and want you to know I take complaints very seriously. I am currently out of town but wanted to make sure I responded and to assure you that resolving this issue is a priority to me. I've added my Operations Manager to this response...

as well. I will be back in the office on Thursday and will have this resolved ASAP.  Thank you and again I want to apologize for the poor service you've received.  Sincerely, [redacted]Vice President of Operations | Integrity Payment Systems, LLC