Stitched And Smocked

Review: I ordered an outfit thru a pre-order with the company in October 2013 and have still not received my item. It was supposed to ship in December. Company said item never came in. I have contacted the company numerous times, call, left messages on the webpage, and emailed and they refuse to get back with me. At this point I just want a refund.Desired Settlement: $28.00 total amount to be refunded

Consumer

Response:

At this time, I have not been contacted by Stitched And Smocked regarding complaint ID 9976842. No attempt has been made by the company to resolve this issue. I would just like a refund please.

Regards,

Review: On January 22, 2014, Stitched and Smocked advertised a Minnie Mouse t-shirt on their Facebook page, along with other children's clothing items, for purchase. The t-shirt could be customized with a 3 letter monogram. I ordered and paid for the shirt via paypal that same day. I received an order confirmation from Stitched and Smocked as well as a receipt from Paypal. Stitched and Smocked advertised with the shirt that it would ship in 4-5 weeks. It has been over 4-5 weeks since I ordered this shirt and it has not arrived. I emailed Stitched and Smocked at their advertised email address ([email protected]) inquiring as to when the shirt would ship. I received no response. I next decided to file a paypal claim, but since 45 days had passed since my original order date (I waited because of the 4-5 week expected shipping), paypal would not take the matter any further. I next visited Stitched and Smocked's Facebook page only to find many complaints posted by other customers detailing items they had purchased and never received, some dating back to October. I waited several days and sent Stitched and Smocked a second email inquiring about my order and again received no response. I have checked their Facebook page every day since then and while the customer complaints continue to be posted, the older ones are deleted. Clearly Stitched and Smocked has seen the complaints and instead of addressing them, they simply delete them. I'm very disappointed. I have ordered from Stitched and Smocked in the past with no problems, which is why I allowed the 4-5 week waiting period to pass without question.Desired Settlement: I would like the total amount I paid on January 22, 2014 to be refunded.

Consumer

Response:

At this time, I have not been contacted by Stitched And Smocked regarding complaint ID 9975368. I have also submitted a complaint with the Louisiana Attorney General's office.

Regards,

Review: I pre-ordered and paid for an outfit in November. I was then told the product would ship out later in February. I have emailed them multiple times and tried to contact them on Facebook and no response. I would just like a refund now. Everyone that has used them is complaining of the same thing! Something's got to give!!! The best part is they are posting items for people to buy and they can not even send out the items that others have paid for!Desired Settlement: I would like to be refunded for what I bought and did no receive!

Consumer

Response:

At this time, I have not been contacted by Stitched And Smocked regarding complaint ID [redacted].

Regards,