To whom it may concern:We are offering a $additional bonus to the "Dealership" card as part of the [redacted] goodwill package going out to [redacted] diesel owners I have attached the email that we sent out to our customer base It states on the bottom right of the mailerAs a added Bonus Fairfax [redacted] will add $dollars to you $dollardealership card for a $dollar total savings At the bottom of the email we added a disclaimer, Additional $is only valid when used at Fairfax ** See dealer for complete details We are sorry that this caused confusion, we have had no other issues with the advertisement at this point We will send out a follow up email to all customers who received the initial email just to clear up any misunderstanding anyone else may have.Please let us know if you see a issue with this advertisement and we will respond accordingly.Respectfully,John D***Service DirectorFairfax **/***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:We brought in the vehicle in October to get the recall fixedMy question is, why were we never told that the part was to be ordered or the fact that I have to return for service even after the revision? I should have at least received a phone call to the fact that a new part was ordered for this issue and that I need to come inI could have went on months before bringing it in to you for service, but the car could have caught on fire in the meantimeYou misled me, as the consumer, to the current status of this issue when you had it in your knowledgeThis is negligent care of customers where you did not want to provide us with the current details of this major electrical issueRegards, [redacted] ***
We have reviewed the complaint, We can agree on the frustration that this issue with VW and the emissions problem has caused with both VW customers and the VW dealer network We believe the customer was handled appropriately Unfortunately, the vehicle required a very expensive repair to address the issue My advisor agreed that it would not be worth fixing this issue since the car would be turned into VW anyhow.That being said, in the interest of customer satisfaction We will agree to reimburse the customer for the diagnostic fee paid Out of the $that was paid, $of that was for the diagnostic of the check engine light concern $was to replace a burnt out brake light bulb that the customer agreed too, including taxes & fees So we will refund the customer the $143.87.We will also take care of the cost of the rental vehicle The customer states they paid $for the rental vehicle I would ask for proof of that payment for one reason only, [redacted] is billing me for the rental car as well I will take care of the rental bill on my end and the customer should not be charged for it They may be seeing a hold on their Credit Card in the amount of $dollars, which will be released If the customer was charged by [redacted] I would need a receipt from the customer for the rental so I can bring that up with [redacted] .Please let us know if this will be satisfactory for the customer.John D***Service DirectorFairfax VW/***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] I have had the opportunity to review your complaint submitted to the Revdex.com of Metro Washington DC & Eastern PennsylvaniaAs I understand it, you believe that someone with our dealership submitted your information "to a large number of regional auto dealerships merchants"First, please note that we have conducted an internal investigation and found no evidence that an employee from Fairfax [redacted] engaged in any action(s) that would have resulted in you receiving calls or emails from other dealersSecondly sharing customers information is in no way beneficial to usAt Fairfax [redacted] our top priority is taking care of you and helping you feel confident about shopping for your vehicle at Fairfax [redacted] We believe it is our responsibility to protect your information when you shop with us and we take this responsibility very seriouslyWhile I can appreciate the concern you raised regarding the phone calls you received from other dealers, please understand the calls were in no way generated by any action taken by anyone associated with Fairfax [redacted] Sincerely,Fawad O***General ManagerFairfax [redacted]
Date: Tue, Jun 27, at 2:PMSubject: Complaint ID # [redacted] To: [email protected] whom it may concern,I would just like to inform you that my complaint ID # [redacted] has been resolvedBusiness contacted me and has sent the check to my bankThank you for helping!Best, [redacted]
Date: Fri, Dec 8, at 4:PMSubject: [redacted] *** Rebuttal ( [redacted] )To: [redacted] @myRevdex.com.org [redacted] ,We have already come to terms with [redacted] ***Best regards,Will W
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending... it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because the Sales Manager, Adnan H***, did not honor the couponI was not offered $100.00, as the coupon indicated I would be when activating the reimbursement packageMrH*** spoke to me and stated that I would only receive $in the added bonus if I spent the $gift card, in one visit, at the dealershipDue to the fact that 1.) My car did not require $in service, and 2.) MrH*** could not show me on the coupon where this was addressed, I am rejecting your claimI did not receive the incentive, and I believe it was deceiving to send the message out to consumers.,
Regards,
*** ***
*** *** is correct in that his vehicle was in for a Battery Sensor Recall October 20, 2017, This was a American Honda campaign to measure the resistance of the battery management sensor and if the resistance was within the factory levels of acceptance, a *** bond sealant was to be appliedWe
carried out the campaign to the exact instructions by American Honda.We measured the resistance, found to be within correct levels and applied the *** bond sealant.American Honda released a revision of the battery management sensor recall October 31, to inspect the previously recalled affected vehicles, inspect the battery management sensors and replace those without a counter-measured markWhen *** *** came in for maintenance November 18, we discovered the revised battery sensor recall campaign open and completed while the car was in for service.American Honda controls recall repair procedures and according to our research we completed the campaigns exactly how American Honda instructed.Although we are sorry about *** ***'s ownership experience, we were never the guarantor of his vehicle and cannot extend refund or replacement vehicle.We will however always be available to provide *** *** with any future service needs required.Regards,Wes W***Service DirectorFairfax Honda###-###-####
We have reviewed the complaint, We can agree on the frustration that this issue with VW and the emissions problem has caused with both VW customers and the VW dealer network. We believe the customer was handled appropriately. Unfortunately, the vehicle required a very
expensive repair to address the issue. My advisor agreed that it would not be worth fixing this issue since the car would be turned into VW anyhow.That being said, in the interest of customer satisfaction. We will agree to reimburse the customer for the diagnostic fee paid. Out of the $that was paid, $of that was for the diagnostic of the check engine light concern. $was to replace a burnt out brake light bulb that the customer agreed too, including taxes & fees. So we will refund the customer the $143.87.We will also take care of the cost of the rental vehicle. The customer states they paid $for the rental vehicle. I would ask for proof of that payment for one reason only, *** is billing me for the rental car as well. I will take care of the rental bill on my end and the customer should not be charged for it. They may be seeing a hold on their Credit Card in the amount of $dollars, which will be released. If the customer was charged by *** I would need a receipt from the customer for the rental so I can bring that up with ***.Please let us know if this will be satisfactory for the customer.John D***Service DirectorFairfax VW/***
*** *** Purchased an *** from us back in May of this yearAfter delivery he complained about minor scratches and the rear bumper not being alignedWe explained that sometimes the clips that hold it together come loose and we found the left rear bumper clip to have broken, we replaced it and
aligned itHe also stated there was a vibration felt while drivingWe test drove and detected a SLIGHT vibration at speeds ranging from 40-MPH that it was due to tires being cupped even though they all have thread measurements over 50%We did not recommend any repairs at that time. He also complained about a beeping noise heard while driving after test drive heard while driving was the lane departure warning and we advised it was operationWe also buffed and touched up scratchesOur records indicate RO # *** with this notes and observationswritten on 6/6/2017 ** *** visited our service department again and requested to have his brakes checked for slight vibration # Repair Order # *** and we resurfaced is front brake rotors at no charge He came back on Sept 9th, We found Judder and performed a service bulletin from *** *** *** Which had just came out and instructed us to update the software and flush transmission fluid at no charge to customerRO ***He also complained about the tire and we again explained that left rear tire show some cupping which is causing noise but it has enough tread to pass safety inspectionCustomer showed some concern and we advised to come back at a time where our master technician would be here to perform another inspectionHe also expressed the desire to have us replace all four tires so they will match since replacing only one will not feel right to himWe have not heard or seen ** *** since that day and until today when he filed the complaint. As you can see we have been accommodating to his concerns and tried to answer all his questions as soon as possibleI will recommend ** *** to contact us again and we can perform another inspection to validate his claimAt the time we last saw him he had the report that showed all tires were in acceptable condition but had some cupping and therefore a slight noise while driving. Please send reply to i*** Pre-Owned Dept Director and we will gladly work with him and inspect the van again. Regards, Ivan M***
Re: *** *** *** * ***Dear sir or Madam,In an effort to best help *** ***, we have reviewed his file in every way possible***
*** had his bumper repaired in September at our body shopIn his complaint, he states that his bumper started chipping in the summer of We
are now in the summer of and are just being made aware of this matter.With that being said, we still made sure to get the manager at *** ***’s professional opinion on this matterWe sent *** *** to see *** *** at *** *** to get a better understanding of the defect he is referring toAfter inspecting the vehicle, *** deemed that he was unable to ascertain for certainty that the repair had failed and further found a few things that suggest the vehicle may have sustained an impact in the rear between the time of repair and re-inspection on July 7, Please see attached statement from *** *** stating his exact findingsAlong with his statement you will also see that *** *** kindly asked *** to give him a COD (cash on delivery) estimateAlso, please see the attached quote *** *** was given per his request.I have also advised *** *** to have his personal insurance company perform their own evaluation of whether the wear is due to poor workmanship or rather a result of almost 2 years of wear and tear.In conclusion, I do not feel that we are responsible for the repair of *** ***’s bumper based on reasons: *** *** waiting years to bring this up when he mentioned that there were signs of the work performed going bad in I believe that in the summer of 2016, when he noticed the poor workmanship, as he states, he would have brought that to our attention at that time and not year laterSecondly, based on the professional opinion and statement of the actual body shop manager as attached
"*** *** has indeed purchased a new *** ***We worked with *** *** to address all of the issues she raised and it has been agreed to by all parties that all of the issues raised to date have been addressedThe communication that *** *** had with *** of North America, which
indicated that she had purchased a used vehicle was incorrect and a result of how *** reports vehicle sales that are Retailer Delivery Reported (RDR'd) prior to the actual sale of the vehicleThis also resulted in the vehicle warranty starting prematurely, i.eprior to the date of the actual saleTo address this issue, the vehicle RDR was reversed and restated for the actual sales date of the vehicleIn addition, Fairfax *** paid for 1-full year of *** Radio to address the issue of the *** Service running out before the 90-day trial periodAll items that required repair including software updates have been completed to all parties satisfaction."I hope that resolving all concerns that were brought up with this complaint we have restored *** confidence in both the brand and Fairfax ***. Regards Fawad O***
Date: Fri, Sep 9, at 3:PMSubject: case # ***To: *** *** Mr*** brought his ***to have it inspected for a brake noise and a clicking noise.we took care of the brake problem that was also making a clicking noiseMrs*** was driving the car and had to return with the clicking noise concern.we told her that the clicking noise was not the brakes and it appearedto be coming from the engine area..Mr.*** returned with the vehicle and we inspected the carwith him in our shop so that he can see what we where talking about weexplained to him that another shop had replaced the oil pan and part ofreplacing the oil pan is lifting the engine out of its motor mountswhen they re installed the engine they where not able to align the engine to the mountsproperly and that is whatwas causing the noise, we went ahead and re-aligned the engine in themotor mounts to safe him a trip to the other honda dealer and alsoto make sure that the noise was taken care off. after the repair work was done we road tested the car with the customer and found that the noise was no longer present we also gave him an in store credit of $ as a good willgesture to our store MrAnd Mrs.*** are now satisfied with the work and the credit given to themand will continue to use us a there preferred repair honda shop thank youand if you have any other questionsplease fee free to call me..Oscar O
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***Date: Mon, Nov 27, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Dear Revdex.com Management,The representative of my church, Deacon *** *** and I are scheduled to meet with the service Director on Thursday November 28, at PMto sign for the refundI deeply appreciate the change of mind.Truly yours,*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:We brought in the vehicle in October to get the recall fixedMy question is, why were we never told that the part was to be ordered or the fact that I have to return for service even after the revision? I should have at least received a phone call to the fact that a new part was ordered for this issue and that I need to come inI could have went on months before bringing it in to you for service, but the car could have caught on fire in the meantimeYou misled me, as the consumer, to the current status of this issue when you had it in your knowledgeThis is negligent care of customers where you did not want to provide us with the current details of this major electrical issue. Regards,
*** ***
We have carefully reviewed and have decided to accept *** ***'s request torefund him the $We do however have a couple of stipulationsFirst we willmake the check payable to the Church who issued the original paymentBoth partieswill need to be present to sign a release when the check is presented.Please have them contact me direct so we can work out the details.Thank you,Wes W***Service DirectorFairfax Honda###-###-####
To whom it may concern:We are offering a $additional bonus to the "Dealership" card as part of the [redacted] goodwill package going out to [redacted] diesel owners I have attached the email that we sent out to our customer base It states on the bottom right of the mailerAs a added Bonus Fairfax [redacted] will add $dollars to you $dollardealership card for a $dollar total savings At the bottom of the email we added a disclaimer, Additional $is only valid when used at Fairfax ** See dealer for complete details We are sorry that this caused confusion, we have had no other issues with the advertisement at this point We will send out a follow up email to all customers who received the initial email just to clear up any misunderstanding anyone else may have.Please let us know if you see a issue with this advertisement and we will respond accordingly.Respectfully,John D***Service DirectorFairfax **/***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:We brought in the vehicle in October to get the recall fixedMy question is, why were we never told that the part was to be ordered or the fact that I have to return for service even after the revision? I should have at least received a phone call to the fact that a new part was ordered for this issue and that I need to come inI could have went on months before bringing it in to you for service, but the car could have caught on fire in the meantimeYou misled me, as the consumer, to the current status of this issue when you had it in your knowledgeThis is negligent care of customers where you did not want to provide us with the current details of this major electrical issueRegards, [redacted] ***
We have reviewed the complaint, We can agree on the frustration that this issue with VW and the emissions problem has caused with both VW customers and the VW dealer network We believe the customer was handled appropriately Unfortunately, the vehicle required a very expensive repair to address the issue My advisor agreed that it would not be worth fixing this issue since the car would be turned into VW anyhow.That being said, in the interest of customer satisfaction We will agree to reimburse the customer for the diagnostic fee paid Out of the $that was paid, $of that was for the diagnostic of the check engine light concern $was to replace a burnt out brake light bulb that the customer agreed too, including taxes & fees So we will refund the customer the $143.87.We will also take care of the cost of the rental vehicle The customer states they paid $for the rental vehicle I would ask for proof of that payment for one reason only, [redacted] is billing me for the rental car as well I will take care of the rental bill on my end and the customer should not be charged for it They may be seeing a hold on their Credit Card in the amount of $dollars, which will be released If the customer was charged by [redacted] I would need a receipt from the customer for the rental so I can bring that up with [redacted] .Please let us know if this will be satisfactory for the customer.John D***Service DirectorFairfax VW/***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] I have had the opportunity to review your complaint submitted to the Revdex.com of Metro Washington DC & Eastern PennsylvaniaAs I understand it, you believe that someone with our dealership submitted your information "to a large number of regional auto dealerships merchants"First, please note that we have conducted an internal investigation and found no evidence that an employee from Fairfax [redacted] engaged in any action(s) that would have resulted in you receiving calls or emails from other dealersSecondly sharing customers information is in no way beneficial to usAt Fairfax [redacted] our top priority is taking care of you and helping you feel confident about shopping for your vehicle at Fairfax [redacted] We believe it is our responsibility to protect your information when you shop with us and we take this responsibility very seriouslyWhile I can appreciate the concern you raised regarding the phone calls you received from other dealers, please understand the calls were in no way generated by any action taken by anyone associated with Fairfax [redacted] Sincerely,Fawad O***General ManagerFairfax [redacted]
Date: Tue, Jun 27, at 2:PMSubject: Complaint ID # [redacted] To: [email protected] whom it may concern,I would just like to inform you that my complaint ID # [redacted] has been resolvedBusiness contacted me and has sent the check to my bankThank you for helping!Best, [redacted]
Date: Fri, Dec 8, at 4:PMSubject: [redacted] *** Rebuttal ( [redacted] )To: [redacted] @myRevdex.com.org [redacted] ,We have already come to terms with [redacted] ***Best regards,Will W
The stains were removed from the [redacted] ***. Customer picked the car up Friday evening. Customer was satisfied with the results.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending... it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because the Sales Manager, Adnan H***, did not honor the couponI was not offered $100.00, as the coupon indicated I would be when activating the reimbursement packageMrH*** spoke to me and stated that I would only receive $in the added bonus if I spent the $gift card, in one visit, at the dealershipDue to the fact that 1.) My car did not require $in service, and 2.) MrH*** could not show me on the coupon where this was addressed, I am rejecting your claimI did not receive the incentive, and I believe it was deceiving to send the message out to consumers.,
Regards,
*** ***
*** *** is correct in that his vehicle was in for a Battery Sensor Recall October 20, 2017, This was a American Honda campaign to measure the resistance of the battery management sensor and if the resistance was within the factory levels of acceptance, a *** bond sealant was to be appliedWe
carried out the campaign to the exact instructions by American Honda.We measured the resistance, found to be within correct levels and applied the *** bond sealant.American Honda released a revision of the battery management sensor recall October 31, to inspect the previously recalled affected vehicles, inspect the battery management sensors and replace those without a counter-measured markWhen *** *** came in for maintenance November 18, we discovered the revised battery sensor recall campaign open and completed while the car was in for service.American Honda controls recall repair procedures and according to our research we completed the campaigns exactly how American Honda instructed.Although we are sorry about *** ***'s ownership experience, we were never the guarantor of his vehicle and cannot extend refund or replacement vehicle.We will however always be available to provide *** *** with any future service needs required.Regards,Wes W***Service DirectorFairfax Honda###-###-####
We have reviewed the complaint, We can agree on the frustration that this issue with VW and the emissions problem has caused with both VW customers and the VW dealer network. We believe the customer was handled appropriately. Unfortunately, the vehicle required a very
expensive repair to address the issue. My advisor agreed that it would not be worth fixing this issue since the car would be turned into VW anyhow.That being said, in the interest of customer satisfaction. We will agree to reimburse the customer for the diagnostic fee paid. Out of the $that was paid, $of that was for the diagnostic of the check engine light concern. $was to replace a burnt out brake light bulb that the customer agreed too, including taxes & fees. So we will refund the customer the $143.87.We will also take care of the cost of the rental vehicle. The customer states they paid $for the rental vehicle. I would ask for proof of that payment for one reason only, *** is billing me for the rental car as well. I will take care of the rental bill on my end and the customer should not be charged for it. They may be seeing a hold on their Credit Card in the amount of $dollars, which will be released. If the customer was charged by *** I would need a receipt from the customer for the rental so I can bring that up with ***.Please let us know if this will be satisfactory for the customer.John D***Service DirectorFairfax VW/***
*** *** Purchased an *** from us back in May of this yearAfter delivery he complained about minor scratches and the rear bumper not being alignedWe explained that sometimes the clips that hold it together come loose and we found the left rear bumper clip to have broken, we replaced it and
aligned itHe also stated there was a vibration felt while drivingWe test drove and detected a SLIGHT vibration at speeds ranging from 40-MPH that it was due to tires being cupped even though they all have thread measurements over 50%We did not recommend any repairs at that time. He also complained about a beeping noise heard while driving after test drive heard while driving was the lane departure warning and we advised it was operationWe also buffed and touched up scratchesOur records indicate RO # *** with this notes and observationswritten on 6/6/2017 ** *** visited our service department again and requested to have his brakes checked for slight vibration # Repair Order # *** and we resurfaced is front brake rotors at no charge He came back on Sept 9th, We found Judder and performed a service bulletin from *** *** *** Which had just came out and instructed us to update the software and flush transmission fluid at no charge to customerRO ***He also complained about the tire and we again explained that left rear tire show some cupping which is causing noise but it has enough tread to pass safety inspectionCustomer showed some concern and we advised to come back at a time where our master technician would be here to perform another inspectionHe also expressed the desire to have us replace all four tires so they will match since replacing only one will not feel right to himWe have not heard or seen ** *** since that day and until today when he filed the complaint. As you can see we have been accommodating to his concerns and tried to answer all his questions as soon as possibleI will recommend ** *** to contact us again and we can perform another inspection to validate his claimAt the time we last saw him he had the report that showed all tires were in acceptable condition but had some cupping and therefore a slight noise while driving. Please send reply to i*** Pre-Owned Dept Director and we will gladly work with him and inspect the van again. Regards, Ivan M***
Re: *** *** *** * ***Dear sir or Madam,In an effort to best help *** ***, we have reviewed his file in every way possible***
*** had his bumper repaired in September at our body shopIn his complaint, he states that his bumper started chipping in the summer of We
are now in the summer of and are just being made aware of this matter.With that being said, we still made sure to get the manager at *** ***’s professional opinion on this matterWe sent *** *** to see *** *** at *** *** to get a better understanding of the defect he is referring toAfter inspecting the vehicle, *** deemed that he was unable to ascertain for certainty that the repair had failed and further found a few things that suggest the vehicle may have sustained an impact in the rear between the time of repair and re-inspection on July 7, Please see attached statement from *** *** stating his exact findingsAlong with his statement you will also see that *** *** kindly asked *** to give him a COD (cash on delivery) estimateAlso, please see the attached quote *** *** was given per his request.I have also advised *** *** to have his personal insurance company perform their own evaluation of whether the wear is due to poor workmanship or rather a result of almost 2 years of wear and tear.In conclusion, I do not feel that we are responsible for the repair of *** ***’s bumper based on reasons: *** *** waiting years to bring this up when he mentioned that there were signs of the work performed going bad in I believe that in the summer of 2016, when he noticed the poor workmanship, as he states, he would have brought that to our attention at that time and not year laterSecondly, based on the professional opinion and statement of the actual body shop manager as attached
"*** *** has indeed purchased a new *** ***We worked with *** *** to address all of the issues she raised and it has been agreed to by all parties that all of the issues raised to date have been addressedThe communication that *** *** had with *** of North America, which
indicated that she had purchased a used vehicle was incorrect and a result of how *** reports vehicle sales that are Retailer Delivery Reported (RDR'd) prior to the actual sale of the vehicleThis also resulted in the vehicle warranty starting prematurely, i.eprior to the date of the actual saleTo address this issue, the vehicle RDR was reversed and restated for the actual sales date of the vehicleIn addition, Fairfax *** paid for 1-full year of *** Radio to address the issue of the *** Service running out before the 90-day trial periodAll items that required repair including software updates have been completed to all parties satisfaction."I hope that resolving all concerns that were brought up with this complaint we have restored *** confidence in both the brand and Fairfax ***. Regards Fawad O***
Date: Fri, Sep 9, at 3:PMSubject: case # ***To: *** *** Mr*** brought his ***to have it inspected for a brake noise and a clicking noise.we took care of the brake problem that was also making a clicking noiseMrs*** was driving the car and had to return with the clicking noise concern.we told her that the clicking noise was not the brakes and it appearedto be coming from the engine area..Mr.*** returned with the vehicle and we inspected the carwith him in our shop so that he can see what we where talking about weexplained to him that another shop had replaced the oil pan and part ofreplacing the oil pan is lifting the engine out of its motor mountswhen they re installed the engine they where not able to align the engine to the mountsproperly and that is whatwas causing the noise, we went ahead and re-aligned the engine in themotor mounts to safe him a trip to the other honda dealer and alsoto make sure that the noise was taken care off. after the repair work was done we road tested the car with the customer and found that the noise was no longer present we also gave him an in store credit of $ as a good willgesture to our store MrAnd Mrs.*** are now satisfied with the work and the credit given to themand will continue to use us a there preferred repair honda shop thank youand if you have any other questionsplease fee free to call me..Oscar O
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***Date: Mon, Nov 27, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Dear Revdex.com Management,The representative of my church, Deacon *** *** and I are scheduled to meet with the service Director on Thursday November 28, at PMto sign for the refundI deeply appreciate the change of mind.Truly yours,*** ***
We've contacted the customer and provided the remedy sought
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:We brought in the vehicle in October to get the recall fixedMy question is, why were we never told that the part was to be ordered or the fact that I have to return for service even after the revision? I should have at least received a phone call to the fact that a new part was ordered for this issue and that I need to come inI could have went on months before bringing it in to you for service, but the car could have caught on fire in the meantimeYou misled me, as the consumer, to the current status of this issue when you had it in your knowledgeThis is negligent care of customers where you did not want to provide us with the current details of this major electrical issue. Regards,
*** ***
We have carefully reviewed and have decided to accept *** ***'s request torefund him the $We do however have a couple of stipulationsFirst we willmake the check payable to the Church who issued the original paymentBoth partieswill need to be present to sign a release when the check is presented.Please have them contact me direct so we can work out the details.Thank you,Wes W***Service DirectorFairfax Honda###-###-####