STM Factory Direct Spa's & Hot Tubs

Date: Wed, Sep 7, at 1:PMSubject: case # ***-***To: ***case # *** Mrs.*** came in and talked to us about the transmission issueI explained to her that if she ever had any issues to please come to meand give me the opportunity to make it right for her..we
reimburse her the amount she was requesting..she was happy and thanked us for our help.. if you have any questions regarding this matterplease call me..Oscar O***###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***I have had the opportunity to review your complaint submitted to the Revdex.com of Metro Washington DC & Eastern PennsylvaniaAs I understand it, you believe that someone with our dealership submitted your information "to a large number of regional auto dealerships
merchants"First, please note that we have conducted an internal investigation and found no evidence that an employee from Fairfax *** engaged in any action(s) that would have resulted in you receiving calls or emails from other dealersSecondly sharing customers information is in no way beneficial to usAt Fairfax *** our top priority is taking care of you and helping you feel confident about shopping for your vehicle at Fairfax *** We believe it is our responsibility to protect your information when you shop with us and we take this responsibility very seriously. While I can appreciate the concern you raised regarding the phone calls you received from other dealers, please understand the calls were in no way generated by any action taken by anyone associated with Fairfax ***. Sincerely,Fawad O***General ManagerFairfax ***

The stains were removed from the *** ***. Customer picked the car up Friday evening. Customer was satisfied with the results

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom it may concern:We are offering a $additional bonus to the "Dealership" card as part of the ** goodwill package going out to ** diesel owners I have attached the email that we sent out to our customer base It states on the bottom right of the mailerAs a added Bonus
Fairfax ** will add $dollars to you $dollardealership card for a $dollar total savings At the bottom of the email we added a disclaimer, Additional $is only valid when used at Fairfax ** See dealer for complete details We are sorry that this caused confusion, we have had no other issues with the advertisement at this point We will send out a follow up email to all customers who received the initial email just to clear up any misunderstanding anyone else may have.Please let us know if you see a issue with this advertisement and we will respond accordingly.Respectfully,John D***Service DirectorFairfax **/***

We have reviewed *** ***'s complaint and have determined they are not exactly correctIt's true he did come in to have his Honda servicedDuring the inspection several additional repairs were needed and he was given an estimate to repairHe agreed to the estimate and we offered
him a ride home since the work was going to to the remainder of the dayWhen he returned he said he didn't understand the bill and didn't have the funds to make payment.I met with *** *** the following Monday morning and we discussed the work that had been performedAlthough he still positioned he didn't understand he also indicated he didn't have the funds to pick up the carHe then asked if we would be able to set up a payment plan for him. He returned again another day with a friend to go over the bill and again and agreed to the charges but said he didn't have the money and could we extend him a payment plan.We declined a payment plan but offered a substantial reduction of over $in an attempt to assist him but couldn't offer a payment plan.*** *** had another party reach out to us whom I believe finally paid the repair amount for *** ***.We are always interested in assisting our customers in finding a resolution however we feel *** ***'s request is unacceptable.I welcome an opportunity to discuss further.Thank you, Wes W***Service DirectorFairfax Honda###-###-####

Date: Tue, Jun 27, at 2:PMSubject: Complaint ID #***To: [email protected] whom it may concern,I would just like to inform you that my complaint ID #*** has been resolvedBusiness contacted me and has sent the check to my bank. Thank you for helping!Best,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I got two tires replaced todayand hope this will resolve the noise issue and not to report back again.In response to MrIvan, If all these issues and complaints were addressed before my purchase, I wouldn't have to waste both our time neither escalate the issue to the Revdex.com.Just for the information, I never had to complaint for any of the cars I purchased of other dealers.Once again, Thank you for attending to these issues
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Date: Mon, Dec 11, at 2:PMSubject: *** *** ComplaintTo: *** *** *** ***,As I explained to you on our earlier conversation, I was able to speak to *** *** on 12/10/in relation to her complaint to Revdex.comI Apologized on our company's
behalf and promised her to write a formal apology letter to her and to *** to request the inquiry to be removed. I hope this brings final resolution to the complaint at your entity. Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Is the money will be refund on the credit card?
Regards,
*** ***

Date: Fri, Dec 8, at 4:PMSubject: *** *** Rebuttal (***)To: ***@myRevdex.com.org*** ***,We have already come to terms with *** ***Best regards,Will W

Date: Wed, Sep 7, at 1:PMSubject: case # ***To: ***@myRevdex.com.orgcase # *** came in with the issue at hand and the vibration he was feeling in his car..we road tested the car with him and then took him back to our shop to show
him what was happening with his vehicle..we found that another shop had installed a motor mount incorrectand that was causing the vibrationwe fixed and re-aligned the engine mountHe apologize to us and thanked us for our workHe is happy and will continue tocome to our store...if you have any questions regarding this matterplease call me..Oscar O***###-###-####