Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
“the price for the radiator is for 175 including tax.” - I know this is what I paid for and what I agreed to pay. That wasn’t the question. 1) why did you quote it at $125 on 10/28 over the phone when you charged me $175 on 10/14? 2) why does the receipt say 9.25% sales tax? These questions will be more pertinent for my BOE and CDTFA complaints but I’m including it here with the Revdex.com complaint as it shows unethical business practices. “exchange only no cash refunds” – yes, it would be acceptable if you EXCHANGED it for a working, OEM RADIATOR, preferably the FIRST time I went back down there. But you didn’t. You exchanged it for a CHINESE-MADE AFTERMARKET RADIATOR worth considerably less. Do you not understand the difference between OEM and aftermarket? Why did you give me an OEM radiator first except it was the wrong year? “you knew what you got. you watched us take it out of the box and hand it to you. – no you didn’t. It was given to me in the box and I drove it with the box. I drove my new bike there so I had to keep it in the box to hold it. It was NEVER mentioned to me that it was AFTERMARKET. “you first claimed you had to wait 10 days now you claim it was 12 days.” – first of all, both dates are longer than “about a week”. Secondly, I was being conservative when I initially said 10-days only because I didn’t have the exact timeline with me but if you insist: you allegedly ordered it on 10/28 and I picked it up on 11/9. That’s 12 days. “and not only that you you wait another 2 weeks after that to complain about it, but do you claim the is something wrong with the part you now have been using for more than a month.” – like I said, it was around the holidays, I had to wait until a weekend where me and my friend weren’t busy to work on it, had to get a ride to his garage where my bike was stored torn apart, etc. Changing a radiator isn’t as easy as changing a light bulb. I have only ridden the bike a few times since installing it because I bought a new bike on 10/17. The whole point of changing this radiator was so I could sell the old bike. So far it’s working but I haven’t put it much to the test until I resolve this matter. Like I previously mentioned, and as you said when I first spoke to you, aftermarket radiators are known to leak in a short period of time like my friend’s did. What I do know is that we had to make a bunch of modifications to it to make it fit i.e. ground down paint, bent some brackets, and bent the fan back. “no you complain you found it cheaper.“ – what you are basically insinuating is that I did not look on [redacted] before going to Stockers. Do you think any rational person believes this or would they believe that I wanted for an OEM radiator? Mind you: 1) I’ve been an [redacted] member for over 15yrs 2) I discussed aftermarket vs. OEM with friends/family beforehand. One just installed an aftermarket radiator on his bike about 1-month prior. They can testify. 3) I contacted a [redacted] seller of an OEM radiator with fan on 10/14 at 11:50am just before buying yours. Only reason I bought yours is because it was cheaper since I didn't need the fan, it would have warranty, and I thought it might be a reputable company. I still have those texts. Looks like intent to buy OEM to me.4) I'm a long-time member of various motorcycle groups and online stores i.e. [redacted], and know mechanics. I've worked on bikes since around 2010, I've volunteered at a shop in Santee, and have ordered plenty of parts.Bottom-line is that I paid for a working, OEM radiator and didn't get it even after I gave you multiple chances. I was forced to waste a lot of time, gas, money, and opportunity costs. You wouldn't even consider a partial refund or an apology for that matter.You still haven’t answered one of the most important questions and my friend wants to know as much as I do: WHY DID YOU TELL US TO DRIVE DOWN THERE TO EXCHANGE THE RADIATOR WHEN YOU DIDN’T EVEN HAVE IT?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I did not choose to continue the work with the because they wanted to charge me for work the bike did not need . If a diagnostic fee is to tell you what is wrong with a bike, why were they charging another 250 to tear apart the motor. I understand if I paid 80 for a service and would of received a call saying your bike has low compression and it need a top end. For that it is a addition 450 but it was more like we need to take apart your motor for another 250 and then we can tell how much it is to repair the crf250. If I would of received a call saying u need a top end it could be 300 if the cylinder is not bad but if it's bad we need to replace a cylinder it's 500. That to me is a diagnostic fee but to pay 80 to check to see what's wrong with a bike and 250 to take apart the motor to see what's wrong . When a bike has low compression the rings are bad or the cylinder is scratch causing low compression. A shop should knew how much it would be for repairs without taking apart the motor even if there was a easy fix price and a worse case price. The new mechanic I took it to told me it had plenty of compression and that the carburetor was dirty he cleaned it and runs fine now. The diagnostic he game was totally different than stokers and it runs fine now. It's not hard to start now. Stockers mis diagnostic the bike. I should not have to pay for a mis diagnostic if I would of went further with stockers and they probably would called me at the end and told me by the way your carburetor needs cleaning , that another 150. I would of left with a 1000 bill. I can provide in writing from my mechanic that the bike has plenty compression and only needed carburetor serviced.
Hello
your were informed of our policy on electrical items when you made the order. you received a email stating that there is no refunds for electrical items. we will gladly do a one time exchange on any stator. You agreed to that when you made the order. All of our parts are...
inspected and tested to be in full working condition. you called yesterday and agreed to that yesterday also. Please return the stator and we will inspect it and confirm that it is not functioning and if it is bad we will exchange it for another one. thanks
[redacted]
Revdex.com:
I would like to reject the offer of Arbitration for complaint ID [redacted]
I do not wish to take this up with an arbitration thru the Revdex.com as my legal advice from the legal officers on base suggested to take this case up with the BAR (Bureau of Automotive Repair) and small claims court since the Revdex.com is not a government agency and that since the Revdex.com is supported by their customers (business) it could be bias in their belief. I will not surrender my legal rights by agreeing to an arbitration from the Revdex.com.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.You might as well save the excuses on the overcharged sales tax for the BOE.My primary concern here for the Revdex.com is I never received what I paid for. I paid for a working, used, OEM radiator. After 3 attempts, I received a cheap, Chinese aftermarket radiator. It's that simple.My other complaint is that you told us drive down there to replace the first bad part you gave me. We got there, waited another 25mins, and then you said you didn't have it. Basically it was a waste of time, gas, and wear-and-tear. We're waiting on what the excuse for this could possibly be. Clearly you do not feel you are in the wrong on any of this as we didn't even get an apology.Not to mention the time spent on this ordeal resulted in depreciation of the bike (registration, age, loss of use) and additional costs (storage, insurance).
Regards,
[redacted]
We stand behind our quote for service. We are sorry you feel it was inaccurate it. You chose to not use our service and you agreed to our policy. The 80$ check out fee is non refundable, it can only be applied to the job if you choose to have the service done at our shop. You chose to not have any more service done so the check out fee is not refundable. thanks[redacted]
I am sorry but our warranty clearly says 30 days to return a item for exchange only. We already went thru this with paypal and they agreed with us. We have talked to many time over the last year. you waited many months past the date to return them. As we have told you many times, the only thing we...
can do is give a partial instore credit for 75$ against the part you returned. You were months out of warranty. You admit in your email that you didn't ship them out when you were supposed to. So if you need something else for your virago you can use the credit. thanks [redacted]
okay, this customer purchased a tank from us. he was explained our 30 day exchange only policy and received a receipt with the policy plainly displayed at the top. ( see attached) he then left and didn't come back till feb which is like 75 days. He explained that he had got the wrong tank. we told...
him that even though it is way past the warranty that we would find him another tank and exchange it. we told him it could take a while since it is a rare model. he came in yesterday while I was gone and got rude with the young lady at the front counter. she called me and I told him the same thing that we had not found a tank and that we are still trying to find one. He said he didn't care and said he didn't want a tank and then proceeded to yell at us. we pointed out to him that our policy is clearly written on his receipt and that it is says "It is the customers responsibility to make sure they get the right parts.( see attached receipt) It is also on 3 large signs at the front counter a LED flashing sign and also on the credit card receipts. Mistakes happen and we always try to help our customers out but we will not be verbally abused, we will try to find him another tank but if he comes in here again and is rude to any of our employee we will have him removed from the property. Also the customer with his pet dog can testify to the customers rude behavior.
sorry all warranties start the day of delivery of item. sorry our policy is clear and on your receipt and on the emails and on our website and also you received the policy in a email before we shipped the item . you have chosen not to return the item for exchange, you have kept the item for months past any warranty. The only thing we will do is give instore credit if you would like to return the item to us. otherwise I am sorry there is nothing else I can do. thanks
sorry we did exactly what was on your receipt. we sent your fender to be repaired and painted. We never claimed it would match perfect. There is no shop that would make such a claim. There is no warranty to match 10 year old paint on your motorcycle. The fender looks brand new and matches a new...
motorcycle. you have a old motorcycle with old faded paint. Im sorry but the only thing I will do is refund you 50$ That is the cost on the color paint part of the job. if that is not enough I will gladly go to arbitration thru the Revdex.com as the fender speaks for itself. It looks amazing as nice as a new part.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue has nothing to do with your warranty and you can't continue to hide behind a self-imposed regulation. If you offered no warranty, the issue would still exist. You have yet to successfully complete the initial transaction despite my offering to go out of my way to help correct your error. This issue will not be closed till a full refund is issued. If you wish the return of the improper item that I did not order, I will be more than happy to send it back to you at your expense. Simply send a prepaid shipping label to the email address you have on file and I will deliver the item to the shipping company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
“the price for the radiator is for 175 including tax.” - I know this is what I paid for and what I agreed to pay. That wasn’t the question. 1) why did you quote it at $125 on 10/28 over the phone when you charged me $175 on 10/14? 2) why does the receipt say 9.25% sales tax? These questions will be more pertinent for my BOE and CDTFA complaints but I’m including it here with the Revdex.com complaint as it shows unethical business practices. “exchange only no cash refunds” – yes, it would be acceptable if you EXCHANGED it for a working, OEM RADIATOR, preferably the FIRST time I went back down there. But you didn’t. You exchanged it for a CHINESE-MADE AFTERMARKET RADIATOR worth considerably less. Do you not understand the difference between OEM and aftermarket? Why did you give me an OEM radiator first except it was the wrong year? “you knew what you got. you watched us take it out of the box and hand it to you. – no you didn’t. It was given to me in the box and I drove it with the box. I drove my new bike there so I had to keep it in the box to hold it. It was NEVER mentioned to me that it was AFTERMARKET. “you first claimed you had to wait 10 days now you claim it was 12 days.” – first of all, both dates are longer than “about a week”. Secondly, I was being conservative when I initially said 10-days only because I didn’t have the exact timeline with me but if you insist: you allegedly ordered it on 10/28 and I picked it up on 11/9. That’s 12 days. “and not only that you you wait another 2 weeks after that to complain about it, but do you claim the is something wrong with the part you now have been using for more than a month.” – like I said, it was around the holidays, I had to wait until a weekend where me and my friend weren’t busy to work on it, had to get a ride to his garage where my bike was stored torn apart, etc. Changing a radiator isn’t as easy as changing a light bulb. I have only ridden the bike a few times since installing it because I bought a new bike on 10/17. The whole point of changing this radiator was so I could sell the old bike. So far it’s working but I haven’t put it much to the test until I resolve this matter. Like I previously mentioned, and as you said when I first spoke to you, aftermarket radiators are known to leak in a short period of time like my friend’s did. What I do know is that we had to make a bunch of modifications to it to make it fit i.e. ground down paint, bent some brackets, and bent the fan back. “no you complain you found it cheaper.“ – what you are basically insinuating is that I did not look on [redacted] before going to Stockers. Do you think any rational person believes this or would they believe that I wanted for an OEM radiator? Mind you: 1) I’ve been an [redacted] member for over 15yrs 2) I discussed aftermarket vs. OEM with friends/family beforehand. One just installed an aftermarket radiator on his bike about 1-month prior. They can testify. 3) I contacted a [redacted] seller of an OEM radiator with fan on 10/14 at 11:50am just before buying yours. Only reason I bought yours is because it was cheaper since I didn't need the fan, it would have warranty, and I thought it might be a reputable company. I still have those texts. Looks like intent to buy OEM to me.4) I'm a long-time member of various motorcycle groups and online stores i.e. [redacted], and know mechanics. I've worked on bikes since around 2010, I've volunteered at a shop in Santee, and have ordered plenty of parts.Bottom-line is that I paid for a working, OEM radiator and didn't get it even after I gave you multiple chances. I was forced to waste a lot of time, gas, money, and opportunity costs. You wouldn't even consider a partial refund or an apology for that matter.You still haven’t answered one of the most important questions and my friend wants to know as much as I do: WHY DID YOU TELL US TO DRIVE DOWN THERE TO EXCHANGE THE RADIATOR WHEN YOU DIDN’T EVEN HAVE IT?
Regards,
[redacted]
the customer was already refunded last week, he needs to check his account. it takes 3-9 business days for the refund to post to his account thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I did not choose to continue the work with the because they wanted to charge me for work the bike did not need . If a diagnostic fee is to tell you what is wrong with a bike, why were they charging another 250 to tear apart the motor. I understand if I paid 80 for a service and would of received a call saying your bike has low compression and it need a top end. For that it is a addition 450 but it was more like we need to take apart your motor for another 250 and then we can tell how much it is to repair the crf250. If I would of received a call saying u need a top end it could be 300 if the cylinder is not bad but if it's bad we need to replace a cylinder it's 500. That to me is a diagnostic fee but to pay 80 to check to see what's wrong with a bike and 250 to take apart the motor to see what's wrong . When a bike has low compression the rings are bad or the cylinder is scratch causing low compression. A shop should knew how much it would be for repairs without taking apart the motor even if there was a easy fix price and a worse case price. The new mechanic I took it to told me it had plenty of compression and that the carburetor was dirty he cleaned it and runs fine now. The diagnostic he game was totally different than stokers and it runs fine now. It's not hard to start now. Stockers mis diagnostic the bike. I should not have to pay for a mis diagnostic if I would of went further with stockers and they probably would called me at the end and told me by the way your carburetor needs cleaning , that another 150. I would of left with a 1000 bill. I can provide in writing from my mechanic that the bike has plenty compression and only needed carburetor serviced.
Hello
your were informed of our policy on electrical items when you made the order. you received a email stating that there is no refunds for electrical items. we will gladly do a one time exchange on any stator. You agreed to that when you made the order. All of our parts are...
inspected and tested to be in full working condition. you called yesterday and agreed to that yesterday also. Please return the stator and we will inspect it and confirm that it is not functioning and if it is bad we will exchange it for another one. thanks
[redacted]
Revdex.com:
I would like to reject the offer of Arbitration for complaint ID [redacted]
I do not wish to take this up with an arbitration thru the Revdex.com as my legal advice from the legal officers on base suggested to take this case up with the BAR (Bureau of Automotive Repair) and small claims court since the Revdex.com is not a government agency and that since the Revdex.com is supported by their customers (business) it could be bias in their belief. I will not surrender my legal rights by agreeing to an arbitration from the Revdex.com.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.You might as well save the excuses on the overcharged sales tax for the BOE.My primary concern here for the Revdex.com is I never received what I paid for. I paid for a working, used, OEM radiator. After 3 attempts, I received a cheap, Chinese aftermarket radiator. It's that simple.My other complaint is that you told us drive down there to replace the first bad part you gave me. We got there, waited another 25mins, and then you said you didn't have it. Basically it was a waste of time, gas, and wear-and-tear. We're waiting on what the excuse for this could possibly be. Clearly you do not feel you are in the wrong on any of this as we didn't even get an apology.Not to mention the time spent on this ordeal resulted in depreciation of the bike (registration, age, loss of use) and additional costs (storage, insurance).
Regards,
[redacted]
We stand behind our quote for service. We are sorry you feel it was inaccurate it. You chose to not use our service and you agreed to our policy. The 80$ check out fee is non refundable, it can only be applied to the job if you choose to have the service done at our shop. You chose to not have any more service done so the check out fee is not refundable. thanks[redacted]
I am sorry but our warranty clearly says 30 days to return a item for exchange only. We already went thru this with paypal and they agreed with us. We have talked to many time over the last year. you waited many months past the date to return them. As we have told you many times, the only thing we...
can do is give a partial instore credit for 75$ against the part you returned. You were months out of warranty. You admit in your email that you didn't ship them out when you were supposed to. So if you need something else for your virago you can use the credit. thanks [redacted]
okay, this customer purchased a tank from us. he was explained our 30 day exchange only policy and received a receipt with the policy plainly displayed at the top. ( see attached) he then left and didn't come back till feb which is like 75 days. He explained that he had got the wrong tank. we told...
him that even though it is way past the warranty that we would find him another tank and exchange it. we told him it could take a while since it is a rare model. he came in yesterday while I was gone and got rude with the young lady at the front counter. she called me and I told him the same thing that we had not found a tank and that we are still trying to find one. He said he didn't care and said he didn't want a tank and then proceeded to yell at us. we pointed out to him that our policy is clearly written on his receipt and that it is says "It is the customers responsibility to make sure they get the right parts.( see attached receipt) It is also on 3 large signs at the front counter a LED flashing sign and also on the credit card receipts. Mistakes happen and we always try to help our customers out but we will not be verbally abused, we will try to find him another tank but if he comes in here again and is rude to any of our employee we will have him removed from the property. Also the customer with his pet dog can testify to the customers rude behavior.
sorry all warranties start the day of delivery of item. sorry our policy is clear and on your receipt and on the emails and on our website and also you received the policy in a email before we shipped the item . you have chosen not to return the item for exchange, you have kept the item for months past any warranty. The only thing we will do is give instore credit if you would like to return the item to us. otherwise I am sorry there is nothing else I can do. thanks
sorry we did exactly what was on your receipt. we sent your fender to be repaired and painted. We never claimed it would match perfect. There is no shop that would make such a claim. There is no warranty to match 10 year old paint on your motorcycle. The fender looks brand new and matches a new...
motorcycle. you have a old motorcycle with old faded paint. Im sorry but the only thing I will do is refund you 50$ That is the cost on the color paint part of the job. if that is not enough I will gladly go to arbitration thru the Revdex.com as the fender speaks for itself. It looks amazing as nice as a new part.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue has nothing to do with your warranty and you can't continue to hide behind a self-imposed regulation. If you offered no warranty, the issue would still exist. You have yet to successfully complete the initial transaction despite my offering to go out of my way to help correct your error. This issue will not be closed till a full refund is issued. If you wish the return of the improper item that I did not order, I will be more than happy to send it back to you at your expense. Simply send a prepaid shipping label to the email address you have on file and I will deliver the item to the shipping company.
Regards,
[redacted]