Stockton Auto World

Business states that the business has contacted the customer directly to address her concernsBusiness believes the pending issues have been addressed to her satisfaction

WE Helped Mrs [redacted] 2/03/We Fixed The Problem,We Did Get Call a From Her She told Us She Wanted To Trade Her Car in months Ago, We told To Her Come in And WE would Help Her

Business states that the issue has been resolved directly with the consumer as it is their understanding that she has received her deposit back

I am rejecting this response because: There is no way possible that this vehicle could have passed smog (legally) with an After Market Catalytic ConverterI have never seen a copy of the promised smog report and I am sure there is a reason that is being withheld from meThat document is required and I want to see it Where is the report? (which is the main thing I am requesting at this time) I clearly understand that Auto World is not going to outright agree that something slipped through the cracks of their systems before selling me this [redacted] , so I will have to move forward with a Auto Fraud Attorney, and if we have to trace this after market converter all the way back to where it was purchased, by whom it was purchased, and when, we will do this to prove that this part was on the vehicle when I purchased itI thought it would be easier for Auto World to just resolve their error without the additional legal fee's, but I am not accepting this answer, and I am not walking awayI would clearly know if I had a part added to my vehicle or not

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We called customer and scheduled a appointment to bring in his vehicle Battery was on order and came in He brought vehicle in on Wednesday and had vehicle re detailed and installed new battery and fixed antenna He picked up vehicle with no issues We found a second key for him as well

I believe the tires popped and I had just boughten the car, the should have came with new tires, I have no paperwork of the insurance given to me he won't cooperate to let me see itMy deposit was

Business states that they have been in direct contact with the consumer regarding the matterThe business has decided to take possession of the vehicle and return the collateral to the customerAny future dealings will depend on the consumer financial obligations being met and agreed to by both
parties

Business states that they have contacted the consumer directly and came to a mutual agreementBusiness went ahead and put customer in a different car

*** *** purchased a *** back on 10/13/The vehicle, prior to sale, has been through a 3rd party inspection and smog checkThis vehicle has passed these inspections and we have copies The smog was not done illegally nor was there any wrong doingDue to fact that
this vehicle has been sold over years ago and that vehicle has not been in our possesion, we do not know what kind of condition it is in nowThe dealer has done what is required; smogging before selling

On 02/18/the specified BMW went through a safety check and the oil and filter were changed and vehicle was determined to be in proper working order at that pointOn 03/13/the BMW was sold to the customer and still
appeared to be in proper working conditionThe vehicle was test driven prior to purchase and nothing appeared to be out of the ordinary to the customer or the salesmanThe customer bought the vehicle with miles on it and was given a 3-month OR 3,mile limited warranty that was clearly explained in English and SpanishThere were no questions or concerns from the customer at that point about what the limited warranty coveredThe customer returned on 04/18/with a concern about the radiator leaking fluid and the brake light onAt this point the coolant pressure test checked ok and the brakes were at 90% lifeThe vehicle was given back to the customer in what appeared to be proper working orderOn 04/23/the customer returned with the vehicle saying there was water leaking from the radiatorThe vehicle was checked into the service area with a reported 94,miles(Please note at this point the vehicle was outside of the limited warranty, but a courtesy check/fix was done.) The radiator was checked and the coolant reservoir line was changedThe vehicle once again left and appeared to be in proper working orderThe customer returned on 05/13/with an engine concernThe vehicles reported mileage at this point was 97,314, which was significantly outside of the limited warrantyWe did a courtesy check of the vehicle and found the engine did in fact need to be repairedWe told the customer the vehicle was outside of the limited warranty that was issued, but we would cover the entire labor charge and half of the cost of the engine repairWe felt this was very fair based on the mileage driven by the customer after the date of purchase

I am rejecting this response because:this business took the car by repossessing it. Because they didn't want to deal with the fact that their salesman messed up by touching me. And harassing me as a woman. Instead of the just accepting the fact their employee was out of line. They hid the issue by making it seem as if I wasn't trying to make a payment. They entrapped me at their business by trapping me up at their lot. They used the issue against me making it seem like they were trying to help and they were going to exchange my vehicle for the one I actually wanted. When I got there they only trapped me there made a mockery about the issue. Made me feel as if I were the problem. All because this man put stress and strain on my life. They still turned it on me and I was left to eat dirt

I am rejecting this response because: There is no way possible that this vehicle could have passed smog (legally) with an After Market Catalytic Converter. I have never seen a copy of the promised smog report and I am sure there is a reason that is being withheld from me. That document is required and I want to see it.  Where is the report?  (which is the main thing I am requesting at this time) I clearly understand that Auto World is not going to outright agree that something slipped through the cracks of their systems before selling me this 2005 [redacted], so I will have to move forward with a Auto Fraud Attorney, and if we have to trace this after market converter all the way back to where it was purchased, by whom it was purchased, and when, we will do this to prove that this part was on the vehicle when I purchased it. I thought it would be easier for Auto World to just resolve their error without the additional legal fee's, but I am not accepting this answer, and I am not walking away. I would clearly know if I had a part added to my vehicle or not.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Prior to the sale, the [redacted] passed smog. It was done legally by a 3rd party smog shop. We do not own the smog shop that did the smog. We have receipt that smog was done. We fulfilled our obligation as a dealer by having the vehicle smogged by a 3rd party shop before the sale. Although I do know that smog laws change yearly, This could be one of those scenarios where at the time we smogged it passed and now with some changes to smog regulations that it may not pass.. Smog components are considered maintenance items.. through time these need to be maintained and replaced. We could provided a copy of receipt that smog was done if customer would like to see it.

WE Helped Mrs [redacted] 2/03/2016 We Fixed The Problem,We Did Get Call a From Her She told Us She Wanted To Trade Her Car in 2 months Ago, We told To Her Come in And WE would Help Her.

We called customer and scheduled a appointment to bring in his vehicle.  Battery was on order and came in.  He brought vehicle in on Wednesday and had vehicle re detailed and installed new battery and fixed antenna.  He picked up vehicle with no issues.  We found a second...

key for him as well.

Business states that the issue has been resolved directly with the consumer as it is their understanding that she has received her deposit back.

Business states that the business has contacted the customer directly to address her concerns. Business believes the pending issues have been addressed to her satisfaction.

Review: Purchased the vehicle from them on Sunday August 17th dropped it off the following Tuesday to get the vehicle detailed, antenna installed, key fob, battery replaced, and rust removed/ paint touched up above winshield. Arrived to pick up the vehicle on Friday August 19th the vehicle was dirtier than when I dropped it off. They had put tire shine on the tires and plastic trim. Yet the interior had not been touched. There was still water marks on the back wall and trash under seats. The original battery was still installed in the vehicle. There were spider webs and dirt all over the battery. The antenna they had installed with pliers and put tooling marks all over it so it looked damaged.Desired Settlement: I would like them to credit me for the detail and to let me instal the new battery and antenna because I do not trust them to perform the proper repairs.

Business

Response:

We called customer and scheduled a appointment to bring in his vehicle. Battery was on order and came in. He brought vehicle in on Wednesday and had vehicle re detailed and installed new battery and fixed antenna. He picked up vehicle with no issues. We found a second key for him as well.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.