Stockton Dodge, Inc.

I am rejecting this response because: I don't want a new car repaired with a new engineFor sure I'm going to be having mechanicals problems very oftenI want a different vehicle It doesn't have to be I want to hear another solution to this problem That's all I'm asking for

I am rejecting this response because: I reject the responseI have not owned the truck long enough for the ideal time to be so high, additionally the only abuse the vehicle got was when we were instructed by *** *** from Stockton dodge to drive the vehicle fast and hard in order to clear the black smokeBottom line is the trucks still smokesI don't care about the money Chrysler paid to fix it, they should stand behind their workIt is still not fixed properly

Customer states check engine light is on and has a rough idle5/20/technician verified cylinders bent and scored leaking from intake side 25% engine needs replacement customer notified 5/20/5/21/per powertrain service center will provide swing line engine as it comes available due to part
backordered customer notified 5/21/6/9/engine arrived and installation will be complete on 6/16/customer notified 6/8/15, 6/12/and 6/15/Our dealership has been in contact with customer during the afore mentioned datesCustomer has requested rental assistance but due to rental agency policies customer cannot rent due to the circumstances Chrysler has assisted customer with Months car payment reimbursement5/21/checks were issued to customers home address allow four weeks for delivery customer notified of assistance 5/21/

Thank you, with your help, a *** review and one understanding employee Stockton Dodge has infact issued a refund as requested

*** *** *** filed this complaint before we had completely diagnosedWe repaired the vehicleIt ended up being an intermittent Battery We replaced the batteryShe picked up last nightThank you *** *** Service Manager

Mr***,You purchased a used Fiat on 6-17-15, the loan was funded by Flagship Credit AcceptanceOn June 28th, you traded the vehicle in and purchased a new Dodge Dart. One of the loan stipulations required by the lender (Chrysler Capital) was for your current auto loan
to be traded in order to secure financing for the Without this stipulation we would not have been able to secure financing on your behalfThis information is on your copy of the "Retail Installment Sale Contract"Item 6, Section s A, B and C clearly state the trade informationWe apologize you are unhappy with the termsThank you

We apologize for any confusion you may have regarding your transactionAs we mentioned in our previous email everything is clearly spelled out on your sales agreement stating the trade in value and all other conditions?

[redacted], I apologize you are not satisfied with our previous response. Unfortunately, we are simply unable to replace your car with another car. If Chrysler would allow us to do that we would. The best thing for you to do at this point is call Chrysler Customer Care@ 800-247-97537 (the last digit is an extension). This is the branch of Chrysler that handles customers with this type of issue. Thank you   [redacted]General Manager3333 Auto Center CircleStockton, Ca. 95212[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 I have been vacation since April 16, 2016, on later, I returned today 5-17-2016. While on vacation I received call from Mr. [redacted] from Stockton Dodge Mrg. on my voicemail May 2, 2016. I would be paid for restocking fee parts, when I return call 5-5-2016 Mr. [redacted] told me he would pay me $800.00 plus, I told Mr. [redacted] I was on vacation and when I return, which was suppose to be that Mon May 9,16 I talk to Ms. [redacted] from Stock. Dodge and on Mr. [redacted] answer machine I told him I was in ?Texas and he told me he'll pay me for restocking fees for parts I had paid $125.00, for my car that was not fixed but I had to have my car towed to my home, [redacted] down engine not runable, /i was told of 2 prices for car to be fixed labor/parts out the door, you have my letter. I argued from the 2 prices. I, Mr [redacted] was who I was given prices from. On my receipt of my car not itemized given to me. My is not runable condition, Ipaid $1250.00 May 11, 2016, supposedly for parts/labor. I am being given $800.00 plus for parts restocking. I talk to Revdex.com, Ms [redacted], 5-18-2016. I was informed to write to Revdex.com of my complaint was assigned ID 11419060 to me. My complaint was against Stockton Dodge Inc. Iam going to accept my pay $800.00 plus from Stockton Dodge Inc.From[redacted]I have been vacation since April 16, 2016, on later, I returned today 5-17-2016. While on vacation I received call from Mr. [redacted] from Stockton Dodge Mrg. on my voicemail May 2, 2016. I would be paid for restocking fee parts, when I return call 5-5-2016 Mr. [redacted] told me he would pay me $800.00 plus, I told Mr. [redacted] I was on vacation and when I return, which was suppose to be that Mon May 9,16 I talk to Ms. [redacted] from Stock. Dodge and on Mr. [redacted] answer machine I told him I was in ?Texas and he told me he'll pay me for restocking fees for parts I had paid $125.00, for my car that was not fixed but I had to have my car towed to my home, [redacted] down engine not runable, /i was told of 2 prices for car to be fixed labor/parts out the door, you have my letter. I argued from the 2 prices. I, Mr Bill Bray was who I was given prices from. On my receipt of my car not itemized given to me. My is not runable condition, Ipaid $1250.00 May 11, 2016, supposedly for parts/labor. I am being given $800.00 plus for parts restocking. I talk to Revdex.com, Ms Andrella-Jones-Thomas, 5-18-2016. I was informed to write to Revdex.com of my complaint was assigned ID 11419060 to me. My complaint was against Stockton Dodge Inc. Iam going to accept my pay $800.00 plus from Stockton Dodge Inc.FromBarbara FreemanI have been vacation since April 16, 2016, on later, I returned today 5-17-2016. While on vacation I received call from Mr. [redacted] from Stockton Dodge Mrg. on my voicemail May 2, 2016. I would be paid for restocking fee parts, when I return call 5-5-2016 Mr. [redacted] told me he would pay me $800.00 plus, I told Mr. [redacted] I was on vacation and when I return, which was suppose to be that Mon May 9,16 I talk to Ms. [redacted] from Stock. Dodge and on Mr. [redacted] answer machine I told him I was in ?Texas and he told me he'll pay me for restocking fees for parts I had paid $125.00, for my car that was not fixed but I had to have my car towed to my home, [redacted] down engine not runable, /i was told of 2 prices for car to be fixed labor/parts out the door, you have my letter. I argued from the 2 prices. I, Mr Bill Bray was who I was given prices from. On my receipt of my car not itemized given to me. My is not runable condition, Ipaid $1250.00 May 11, 2016, supposedly for parts/labor. I am being given $800.00 plus for parts restocking. I talk to Revdex.com, Ms Andrella-Jones-Thomas, 5-18-2016. I was informed to write to Revdex.com of my complaint was assigned ID 11419060 to me. My complaint was against Stockton Dodge Inc. Iam going to accept my pay $800.00 plus from Stockton Dodge Inc.FromBarbara Freeman

Ms. [redacted] was instructed at the time she dropped of her vehicle for repairs that rental coverage was determined by the parts replaced and if those parts are a covered item under her service contract. She elected to enter into a rental car herself. The dealership never made the reservation or issue...

a purchase order to "pay" for the rental car. The repairs made to the vehicle were covered under the powertrain and the emissions warranty that came standard with the vehicle. These were not Service contract repairs. If the customers service contract was utilized for the rental, the contract would have only paid for up to 3 days of coverage at $35.00 a day. Ms. [redacted] has a $100.00 deductible under the contract revisions. This means that the service contract company would have paid for $5.00 of the rental charges. We as a dealership would like to extended the offer to pay for the three days of the rental car charges with the understanding that in the future Ms. [redacted] understand that the service contract does not automatically cover rental cars. These services are outlined in the copy of the contract that she would have received at the time of sale from the [redacted]. We apologize for the misunderstanding and hope that in the future we can better service her and others.

Ms. [redacted] has a aftermarket warranty company. The required repairs are not under any factory Warranty. The Inspector that looked at the vehicle, recommended a denial of the repair due to the oversized rims and tires that are on the vehicle. The customers warranty company has agreed to pay for the...

repairs but refuses to pay for the core charge on the transfer unit. due to the cracked case. The cost of the core charge then falls to the customer. Company policy dictates that a deposit must be made on repairs over $1500.00. the service advisor [redacted] was asking for the amount of the core charge up front as the deposit. The deposit was waived by the Service Manager in an effort to expedite the repairs of the vehicle and better help the customer. Vehicles will not be released by any dealership with out payment of services rendered. Ms. [redacted] also wants Stockton Dodge to pay for alternate transportation that her warranty company has declined. The issues she is experiencing is a direct result of her misunderstanding and lack of communication within her warranty company. I suggested that she be in contact with her warranty company and speak with a supervisor there so they can better explain why they are not paying for the additional charges for a rental or core charges. We are sorry for the unfortunate situation that Ms. [redacted] is experiencing and hope that her vehicle will better serve her in the future.  Tell us why here...

In response to the letter sent on Aug. 24, 2015 we did review the statement and they said we were to trade in our loan to secure another loan, we were under the impression that meant trade in one loan for the car (Dodge Dart) loan. We did not think we we were going to have to pay off two loans. How can we have to pay on a loan of a car we do not even have. Plus, they took that first car to re-sell we honestly thought we were paying for one loan on one car. So now we windup paying 45,000 dollars for a 18,000 dollar car. THis just doesn't seem right or just. Please check to see if this is even legal to do to us. My husband even asked the loan officer why we had to pay so much and she said, that's the price with all the interest & taxes plus the money for the fiat, yet got nothing for the fiat.

I am rejecting this response because:  I've had...

problems since I purchased the vehicle June 2011 and have less then 18,000 miles while under warranty nothing was done now that my warranty had expired June 2014 I have been frustrated, depressed, and angry because at every Chrysler dealership that I have taken or towed in the problem was never addressed or found . I can explain more when I talk to an attorney. See attached documents.   (1) I wad charged for labor etc...  (2)  battery should haven been covered under warranty witch expired June 2014  (3)  almost 4yrs dealing with the problems    I can explain more when I talk to an attorney, and fax all documents to support my claim   Thank You   [redacted]

To whom it may concern:On April 13, 2016 at approximately 7:20am Mrs. [redacted] arrived at Stockton Dodge Chrysler Jeep Ram for a prescheduled appointment for a transmission fluid exchange, lube oil and filter change, and an a/c concern. Upon arrival a repair order was generated and reviewed with an...

estimate for diagnosis of the a/c concern and the other two services. The repair order was signed in two different locations. One for the permission to work on the vehicle and one agreeing to the estimate provided. The second signature is next to the dollar amount given and states "original customer estimate." This signature is required by state law and was approved by the customer. It is true that the service advisor did not communicate the findings of the a/c concern in a timely manner. The service advisor did not allow any further work to be completed that was apart of the "additional estimate" and the vehicle was not apart. The customers husband called into the dealership and spoke with a different service advisor in which they had prior experience with. The customer came in and reviewed the findings with the second advisor. At that time the customer approved a portion of the additional recommendations. the work was completed the following day. During that repair the service advisor contacted Mr. [redacted] for his approval of replacing a heater core and the evaporator. the customer approved the additional part on 4-15-16 at approximately 11:26am. the work was completed and verified that it had corrected the concerns. the customer came in and paid for the repairs and verified on the service drive that their vehicle was complete. At no time was a repair or service completed with out the consent of the customer.  If any other questions or concerns arise I encourage the customer to contact the [redacted]

We have fully refunded Mr. [redacted] all of his money as he requested per our phone conversation with him 2/21/2016. The refund check was mailed to Mr. [redacted]'s [redacted] account 2/23/2016 and posted 2/25/2016. Thank you

Miscommunication on our advisor and former service manager. Advisor [redacted] is taking care of the customer now.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I'm not the most tech savvy person I hope you received the attachments. The Sales agreement is long in length this is why the three attachments. Thank you

To whom it may concern: The vehicle in question was towed in on March 30 2016 at approximately 4:00pm. A repair order was generated and printed at 4:12pm. It was identified at that time of having an open service recall (R25, driver side airbag). This was added to the repair order along with...

initial concern of the vehicle having a no start problem. The vehicle was inspected the following day. It was determined that what appeared to be a valve seat had dropped into the # 7 cylinder. A bore scope (camera) was used to identify that there was coolant and what appeared to be a small piece of metal inside the engine cylinder. A leak down test was performed on the opposite side and revealed approximately 50% leakage on the other cylinder head across all cylinders. The [redacted] informed Mrs [redacted] that the vehicle would definitely need one cylinder head, and possibly both but would not know until the cylinder heads were removed, sent to a machine shop for further inspection. The technician removed the driver side cylinder head first, where it was found to have the dropped valve seat. Upon removal, the technician found that the piece of metal had been stuck inside and the piston itself and the bottom of the cylinder head had been damaged. At that time the technician stopped, informed the [redacted] and after compiling a complete estimate the customer was informed of the additional damage and recommended an engine replacement as per standard procedure due to the damage found. The customer came into the dealership with another gentleman questioning the repair. they both were shown the damage that the broken part had done, the estimate was given in person. the customer declined any additional repairs and also declined the engine being put back together. (The customer elected to remove vehicle from service as is). At the time of pick up, the customer was charged the initial diagnosis and removal of the cylinder head at a reduced labor rate and was charged for a restocking fee of the special order parts that were authorized prior. While the vehicle was in our position, the technician did complete the R25 (driver air bag) recall. The other item that the customer is referring to is a warranty extension on the fuel tank. This warranty extension is for unlimited miles or time outlined in a letter sent to the customer by FCA. The fuel tank is not to be replaced unless the vehicle meets a certain drivability concern. There is no way to verify if the vehicle meets this criteria with out the vehicle in operating condition. Should the customer have the engine replaced by another dealership or repair facility and at that time if vehicle exhibits the outlined drivability concern, any [redacted] dealership can perform the repair as outlined in the warranty extension. (fuel tank replacement.)Stockton Dodge Chrysler Jeep Ram is willing to refund the restocking fee for the special order parts. The customer will have to authorize and pay for the repair in its entirety at their expense.

To whom it may concern:The above mentioned complaint is a result of many repair attempts made to correct an issue that was created by the lack of proper maintenance and the improper use of the vehicle in question. As outlined in the truck's owners manual, prolonged idle time is to be avoided as it...

may cause engine damage. With the assistance of the FCA (Fiat Chrysler Automobiles) engineering department, it was determined that the customers engine has over 225,000 miles of use with only 41,000 approximately of actual miles placed on the truck. the EGR cleaning was an attempt to clean out the excessive soot from the exhaust system in hopes of correcting the issue. The customer was advised at that time that the operating conditions the truck was being placed in on a regular basis was causing the concerns in which he was bringing it in for and that this continued practice will result in additional failures. I agree there were multiple visits. The final repair regarding the black smoke included the removal of the exhaust system another cleaning and the replacement of the CAT converter and DPF filter. This repair was also presented to the customer as a goodwill gesture because of the multiple trucks that were owned and the new truck that he said his company had purchased. The final repair was covered by FCA and totaled over $8000.00. When the circumstances were presented to FCA Customer relations after his complaint to that department, FCA also declined to refund his money spent on the initial clean out. The customer was given more than he was entitled to and could have been charged for all of the repairs due to lack of maintenance and/or abuse to the vehicle. It is unfortunate that the lack of understanding of the operating system or design of his vehicle has led to this type of action. We were reluctant in refusing service to the customer but decided it would be in the best interest of the customer as well as the dealership to end our professional relationship after the continued verbal abuse and the threats of lawsuits were expressed by the customer.  Tell us why here...