Stockton Dodge, Inc.

We have resolved this issue with the client.

We here at Stockton Dodge are sorry that your overall satisfaction with your vehicle is not what you expected, but the diagnosis information that was retrieved or tests performed were completed with the assistance of the FCA engineering and Technician assistance center. These guidelines are set forth with the input of Cummins motors as well. All of the information that was retrieved was then sent either electronically or verbal with above stated departments and diagnosis was agreed upon with those engineers or technical assistance personnel. The outcome did not come out in the customers favor and the dealership had to be the one to deliver the bad news. At no point was any information falsified or fabricated to skew any result. Again, we here at the dealership are sorry for the results but the outcome will not change and will be sticking by the direction of FCA. Any further action or debate on this issue should be taken up with the manufacturer of the vehicle and their Customer Relations Department. I also encourage the customer to read his/her owners manual as it explains the damage that can be done when operating the truck in the manner in which it has been placed in on a regular basis.

Review: My car went to Stockton Dodge on March 30, 2016, from [redacted]. My car had stopped on me at [redacted] neighborhood market. I had went then to get stock record newspaper. I came out store and my car would not start, it tried. I call roadside towing from [redacted] Insurance, I have for my car/and home I pay monthly. Roadside towing sent premier towing the tow trucker driver didn’t come with tow truck, he had a little girl with him in front seat of small truck blue. With balloons in back of his truck with camper too. I said sir where is tow truck to tow my car? He told me, I had to call back to roadside service (towing) [redacted] 5:53 pm. I was told by [redacted] they both from [redacted] with [redacted] Insurance Roadside service towing, [redacted]. I ask how long before a tow truck could come with a real tow truck I was told probably 45 min to hour there happen “[redacted]” Mr. [redacted] drove up [redacted] market [redacted]. Mr. [redacted] said he could tow me and gave me a phone to talk to his [redacted]s told me he charge me $60 cash to tow me home/and car which I was probably 6 blocks from my home. I went into store ATM paid cash. I had also call roadside service if city wide could tow me since they happen to drive up at my location, roadside said I have pay out my pocket but I’ll get my $60 back from [redacted] Roadside. I got in [redacted] with Mr. [redacted] and my car BLK Dodge Magnum to my home address [redacted], Date March 29, 2016, after 6 pm, phone [redacted] Date March 29, 2016 flatbed tow. March 30, 2016 my car tow from home to [redacted] Service. Anderson pick my car I take [redacted] 9:01 am March 30, 2016 I was told come pick up car, they didn’t want my car to be not safe because of many cars they already has, and theft. I had car tow to Stockton Dodge I call and talk to Mr. [redacted] he I told him my car had stopped on me, and my car tow Stockton Didge. He said ok, it was afternoon, late. Mr. [redacted] call next day say on my voicemail $135 was diagnostic not plus tax and he’ll work with me. And my car is recall for airbag. My car is fuel tank 19 Extended warranty also, I had recall notice [redacted].

From mail

Mr. [redacted] told me of airbag notice only, my car mileage 163,529 on March 30, 2016 I was told by Mr. [redacted] my left head cylinder no. 7 valve seat had come out, damage head, spark plugs fell out, he use boroscope ad I ask of cost he told me $3600 only and I said with tax he said no but they have to check bottom same top check this is $3600. I ask how much altogether out door plus tax he Mr. [redacted] said $5300 labor and car fix. Mr. [redacted] was to call me to let me know if I needed other fix of my car as he found of left head top plus total price out door $5300 or $3600 if not need of looking at and fixing, that all needed to get repaired for my car left head cylinder no. 7 value seat has come out, damage head, spark plugs fell out, lifter.

I was told top $3600 and after checking to see if other bottom all together #5300 labor and repaired out door Stockton Dodge Mr. [redacted] was to get back to me to let me know if after checking my car bottom of needed work, done top and bottom $5300 out door, fixed. He didn’t get back to me to say if I need all work done or ½. I was told by him 3-30-16 he let me know. I had said if both needed fixing at $5200 out door repaired my car he said yes. It was one topside $3600, both $5300 repaired. I talk to Mr. [redacted] over phone 3-30-16 what I am writing. Check Stockton Dodge and my conversation over phone, date 3-30-16-4-11-2016.

He Mr. [redacted] I had to call to him he told me fuel tank avail from [redacted], only 3 this was over phone again April 4, 2016 and wed April 6, 2016 part to be at Stockton Dodge and my car will be fixed by Thur or Fri April 7 or 8, 2016. From communication April 4-6, 2016 I thought my car was getting repaired, I had no word back from Stockton Dodge to even me know if both sides on my car needed repaired on only one side. Mr. [redacted] told me they have to “check” and get back to me. He did not. I had intention from him when I talk to him of week April 4, 2016. He called Fri April 8, 2016 on my house phone voicemail, I need to stop by Stockton Dodge. There a problem! He gave me run around; not truth! The day I was told my car would be ready to go April 8, 2016, repaired why? Had Stockton Dodge not call me earlier during the week, I was had to believe my car is being repaired at $3600 one side/ or $5300 both sides. For labor and repaired on March 30, 2016 my car had been with Stockton Dodge through April 11, 2016. Not repaired only 2 call I get from Mr. [redacted] is 135 diagnostic and April 8, 2016 to say stop by Stockton Dodge to see my car parts out my car I didn’t understand I went home brought my male friend back with me to Stockton Dodge and he has knowledge of automobile.

First Stockton Mr. [redacted] show my car to my friend and I [redacted] under hood parts was out my car. I and [redacted] were told $1800 to pay for my car for what? [redacted] said where’s my parts for my car $1800 then Stockton Dodge Mr. [redacted] said $1,250.00 my car didn’t had not blew repaired, I paid $1,250.00 it was late in my Stockton Dodge close by six pm. I had my car towed from Stockton Dodge to my home in 4-11-2016 garage. There are parts strow in my back seat rear of car why? I have no itemized of parts of paid $818.10 plus $431.90 total labor. Also I have Mr. [redacted] written note of repair to be fix his writing replacing both cylinder heads, lifters, tappers, [redacted] valve, spark plugs, intake manifold, coolant, gasket kit, oil filter.

Also April 1st, 16 came to Stockton Dodge and had to ask Mr. [redacted] for a written note of work repair I needed. And cost, as I said we talked about over phone of $3600-$3500 all repaired no taxes only $5300 he said yes but tried to say $8000 I said you told me Mr. [redacted] over phone and I wrote it down $5300 all repairs, he said “yes” there was a Stockton Dodge employ man there dark skin [redacted] man name “[redacted]” on shirt. He heard me discuss price of what I am saying, please investigate. My car 2005 yr Magnum Dodge not repaired and what on my receipt is not true. My car is not repaired I paid $1250.00 and was towed to my home.

Also I was told need test of fuel tank 19 extended warranty maybe not needed, I ask him Mr. [redacted] about fixing my fuel tank 19 gal. He got upset and said its warranty manufacture and not to want to fix it, and said something about money from Stockton Dodge. I call recall assistance center [redacted]

I talk Mr. [redacted] he gave me reference number [redacted].

On 3-31-2016 I talk Mr. [redacted], and I told him my situation and gave him Mr. [redacted] name and what Mr. [redacted] said what problem and fuel tank 19 gal, and airbag. Also of asking Mr. [redacted] of cost of $3600 one side or if both $5300 repaired. He Mr. [redacted] told me hold on phone while he talk Mr. [redacted] or Stockton Dodge, I did wait on phone and Mr. [redacted] came back on phone he was recall assistance center [redacted]. Mr. [redacted] did not seem to want fix my recall because of no money to be made of to Stockton Dodge I was given run around my car is not running, no repaired and parts out my car. What itemized parts didn’t see for $818.10/total $431.90 labor = $1250.00 I paid.Desired Settlement: My car in garage has gas on floor my garage, not drivable and paid $1250.00 even tow truck driver that brought my car from Stockton Dodge ask why? It was on his tow truck. I have a clean garage my car had no car had no car problems until now of no starting. Why on my payment receipt long block replacement lost I never hear of this until on my receipt he lied Mr. [redacted] said I acknowledges this. He lied! Please read this thorough letter. Everything and me coming to Stockton Dodge and phone calls to Mr. [redacted]. He was not thorough with me. And no communication unless I call him, last day April 11, 2016 he start call to me, day I was told my car come out shop Thur April 10 or April 11, 2016. He did not call to tell me if I needed both sides in my car done. I wasn’t by my car repaired by $3600 or $5300. What parts did Stockton Dodge buy for my car $818.10. I have invoice. I was not told I can drive car or not? Gas is leaking where my car? Why? On garage floor ect. Solution fix my car/give my money back, please fix my recalls. I had to use rental car [redacted] 2 weekend and 1 week $347 plus. I was never told my car can’t be fix… it can be fixed, it not driveable taken from Stockton Dodge had not complete work, parts of my car. Told me price most out door most $5300.

Business

Response:

To whom it may concern: The vehicle in question was towed in on March 30 2016 at approximately 4:00pm. A repair order was generated and printed at 4:12pm. It was identified at that time of having an open service recall (R25, driver side airbag). This was added to the repair order along with initial concern of the vehicle having a no start problem. The vehicle was inspected the following day. It was determined that what appeared to be a valve seat had dropped into the # 7 cylinder. A bore scope (camera) was used to identify that there was coolant and what appeared to be a small piece of metal inside the engine cylinder. A leak down test was performed on the opposite side and revealed approximately 50% leakage on the other cylinder head across all cylinders. The [redacted] informed Mrs [redacted] that the vehicle would definitely need one cylinder head, and possibly both but would not know until the cylinder heads were removed, sent to a machine shop for further inspection. The technician removed the driver side cylinder head first, where it was found to have the dropped valve seat. Upon removal, the technician found that the piece of metal had been stuck inside and the piston itself and the bottom of the cylinder head had been damaged. At that time the technician stopped, informed the [redacted] and after compiling a complete estimate the customer was informed of the additional damage and recommended an engine replacement as per standard procedure due to the damage found. The customer came into the dealership with another gentleman questioning the repair. they both were shown the damage that the broken part had done, the estimate was given in person. the customer declined any additional repairs and also declined the engine being put back together. (The customer elected to remove vehicle from service as is). At the time of pick up, the customer was charged the initial diagnosis and removal of the cylinder head at a reduced labor rate and was charged for a restocking fee of the special order parts that were authorized prior. While the vehicle was in our position, the technician did complete the R25 (driver air bag) recall. The other item that the customer is referring to is a warranty extension on the fuel tank. This warranty extension is for unlimited miles or time outlined in a letter sent to the customer by FCA. The fuel tank is not to be replaced unless the vehicle meets a certain drivability concern. There is no way to verify if the vehicle meets this criteria with out the vehicle in operating condition. Should the customer have the engine replaced by another dealership or repair facility and at that time if vehicle exhibits the outlined drivability concern, any [redacted] dealership can perform the repair as outlined in the warranty extension. (fuel tank replacement.)Stockton Dodge Chrysler Jeep Ram is willing to refund the restocking fee for the special order parts. The customer will have to authorize and pay for the repair in its entirety at their expense.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I have been vacation since April 16, 2016, on later, I returned today 5-17-2016. While on vacation I received call from Mr. [redacted] from Stockton Dodge Mrg. on my voicemail May 2, 2016. I would be paid for restocking fee parts, when I return call 5-5-2016 Mr. [redacted] told me he would pay me $800.00 plus, I told Mr. [redacted] I was on vacation and when I return, which was suppose to be that Mon May 9,16 I talk to Ms. [redacted] from Stock. Dodge and on Mr. [redacted] answer machine I told him I was in ?Texas and he told me he'll pay me for restocking fees for parts I had paid $125.00, for my car that was not fixed but I had to have my car towed to my home, [redacted] down engine not runable, /i was told of 2 prices for car to be fixed labor/parts out the door, you have my letter. I argued from the 2 prices. I, Mr [redacted] was who I was given prices from. On my receipt of my car not itemized given to me. My is not runable condition, Ipaid $1250.00 May 11, 2016, supposedly for parts/labor. I am being given $800.00 plus for parts restocking. I talk to Revdex.com, Ms [redacted], 5-18-2016. I was informed to write to Revdex.com of my complaint was assigned ID 11419060 to me. My complaint was against Stockton Dodge Inc. Iam going to accept my pay $800.00 plus from Stockton Dodge Inc.

Review: To the B.B.B

We bought a car, but it was too small for grandson, we only have it for week. It was a Fiat we called the Dodge dealership in Stockton, CA they said bring it back and we could trade it for a bigger car. They didn’t give us a choice of a car. We had to pursue a brand new car plus it had to be Dodge dart. They said with the new car we would get discounts.

We never even made a payment on the Fiat, that car was used, with 23, 000 miles on it. They put to Fiat back in the lot to sell, said they gave us $2,000 on the trade in for the Dodge Dart, But now they said we have to pay off the loan on the Fiat and on the Dodge Dart. We now have to pay $600.13 a month for 7 years which totals 45,000 for only the one car. We will own (Dodge Dart) now why if we have to pay off two loans, can’t we have both cars? Or at least not have to pay on a car we have told this to a lot of our friends and family and called the Revdex.com and were told to write this letter explaining what they are doing to us. It just doesn’t seems right.

We called the loan agency and they thought the loan was for one car and that they were suppose to pay off the Fiat before letting us trade it in.Desired Settlement: ....We now have to pay $600.13 a month for 7 years which totals 45,000 for only the one car.....why if we have to pay off two loans, can’t we have both cars?..... It just doesn’t seems right....pay off the Fiat and remove from our contract...we cannot afford two cars

Business

Response:

Mr. [redacted],You purchased a used 2013 Fiat on 6-17-15, the loan was funded by Flagship Credit Acceptance. On June 28th, 2015 you traded the vehicle in and purchased a new 2015 Dodge Dart. One of the loan stipulations required by the lender (Chrysler Capital) was for your current auto loan to be traded in order to secure financing for the 2015. Without this stipulation we would not have been able to secure financing on your behalf. This information is on your copy of the "Retail Installment Sale Contract". Item 6, Section s A, B and C clearly state the trade information. We apologize you are unhappy with the terms. Thank you

Consumer

Response:

In response to the letter sent on Aug. 24, 2015 we did review the statement and they said we were to trade in our loan to secure another loan, we were under the impression that meant trade in one loan for the car (Dodge Dart) loan. We did not think we we were going to have to pay off two loans. How can we have to pay on a loan of a car we do not even have. Plus, they took that first car to re-sell we honestly thought we were paying for one loan on one car. So now we windup paying 45,000 dollars for a 18,000 dollar car. THis just doesn't seem right or just. Please check to see if this is even legal to do to us. My husband even asked the loan officer why we had to pay so much and she said, that's the price with all the interest & taxes plus the money for the fiat, yet got nothing for the fiat.

Business

Response:

We apologize for any confusion you may have regarding your transaction. As we mentioned in our previous email everything is clearly spelled out on your sales agreement stating the trade in value and all other conditions. ?

Business

Response:

I'm not the most tech savvy person I hope you received the attachments. The Sales agreement is long in length this is why the three attachments. Thank you

Review: My wife and I purchased a new [redacted] Grand Cherokee 1/28/16, we were sold the Lux car package and an [redacted] extended warranty. Mellissa, from service called and scheduled the appointment for 2/25/16 for the Lux package, the week before the appointment she calls again and schedules the appointment for another month out. This is unacceptable, I spoke with [redacted] a Manager and explained the issue. He stated they are short handed and blamed it on the rain, I have not seen recent rain. He then took no responsibility besides saying he's got many complaints and I am not the only one, he stated he would call me back, no return call.

I Called 2/18/16 and spoke with them Finance they said [redacted] is not available, still no return call.

2/19/16 I called again, [redacted] is still unavailable so I spoke with the girl in finance and informed her of the issue. I told her I want a refund as I no longer want to do business with them, she said oh I'm busy at the moment I'll have to call you back. Still waiting on that call.

2/20/16 later in the evening I receive a warranty card from a third party warranty, that's not what I had been told they were selling me. I called the third party warranty company they said contact the seller for a full refund.

Still waiting on previous return calls.Desired Settlement: I would like a refund on the Lux package and the extended warranty.

Extended warranty claims the selling dealership must preform repairs, that also was not disclosed.

I want an entire refund as if this is how they do business I want to cut ties as this is not how I want to spend my hard earned money. If it's this hard to a Lux care package service preformed imagine once the vehicle has a real issue.

Business

Response:

We have fully refunded Mr. [redacted] all of his money as he requested per our phone conversation with him 2/21/2016. The refund check was mailed to Mr. [redacted]'s [redacted] account 2/23/2016 and posted 2/25/2016. Thank you

Consumer

Response:

Thank you, with your help, a [redacted] review and one understanding employee Stockton Dodge has infact issued a refund as requested.

Review: took my 2003 dodge Dakota to Stockton dodge for estimates to repair air conditioning unit, as well as certain basic fluid replacement. I left the vehicle with said dealer and anticipated a phone call with an estimate for services. I was never called back that day, and after calling them 3 times the following day (4/14/16) I was told my bill (not an estimate) would be more than $2500. My husband called them and he was told my truck was "taken apart" already and repairs were being done. I never approved any work except a diagnostic, and i'm still expected to pay the bulk of the bill. what is my recourse?Desired Settlement: I don't feel I should have to pay for repairs or parts I did not approve.

Business

Response:

To whom it may concern:On April 13, 2016 at approximately 7:20am Mrs. [redacted] arrived at Stockton Dodge Chrysler Jeep Ram for a prescheduled appointment for a transmission fluid exchange, lube oil and filter change, and an a/c concern. Upon arrival a repair order was generated and reviewed with an estimate for diagnosis of the a/c concern and the other two services. The repair order was signed in two different locations. One for the permission to work on the vehicle and one agreeing to the estimate provided. The second signature is next to the dollar amount given and states "original customer estimate." This signature is required by state law and was approved by the customer. It is true that the service advisor did not communicate the findings of the a/c concern in a timely manner. The service advisor did not allow any further work to be completed that was apart of the "additional estimate" and the vehicle was not apart. The customers husband called into the dealership and spoke with a different service advisor in which they had prior experience with. The customer came in and reviewed the findings with the second advisor. At that time the customer approved a portion of the additional recommendations. the work was completed the following day. During that repair the service advisor contacted Mr. [redacted] for his approval of replacing a heater core and the evaporator. the customer approved the additional part on 4-15-16 at approximately 11:26am. the work was completed and verified that it had corrected the concerns. the customer came in and paid for the repairs and verified on the service drive that their vehicle was complete. At no time was a repair or service completed with out the consent of the customer. If any other questions or concerns arise I encourage the customer to contact the [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I bought a 2015 chrysler 200 car at the stockton dodge on may 7, 2015. Fisrt of all I went to the dealer to checkout how much was the car I wanted, which was the dodge Charger. I didnt have good credit so they told me to get the new car because I would have higher credit in the future. the vendor convinced me to get that one even though I didnt want it. three days after I bought it, the engine light came on.I took it back to the dealership and complaint to the manager that I wanted to return it or exchange it and they told me they couldnt help me. the car broke down on me after 4 days of use. I went 4 times to the dealer asking for help; they didn't help me at all. and the problem with the car is that they have to change the engine. its been more than a month and they dont even call me to let me know about my car. I have to call and they said the engine still its on the way. im not satisfy with the car because they have ordered 2 engines and they havent resolve anything. I dont feel that I have to pay $35,000 on a car that is damaged within 4 days of use! I need help to cancel the contract.Desired Settlement: a good resolution to this problem is to cancel the contract with the business.

Business

Response:

Customer states check engine light is on and has a rough idle. 5/20/15 technician verified cylinders bent and scored leaking from intake side 25% engine needs replacement customer notified 5/20/15. 5/21/15 per powertrain service center will provide swing line engine as it comes available due to part backordered customer notified 5/21/15. 6/9/15 engine arrived and installation will be complete on 6/16/15 customer notified 6/8/15, 6/12/15 and 6/15/15. Our dealership has been in contact with customer during the afore mentioned dates. Customer has requested rental assistance but due to rental agency policies customer cannot rent due to the circumstances Chrysler has assisted customer with 2 Months car payment reimbursement. 5/21/15 checks were issued to customers home address allow four weeks for delivery customer notified of assistance 5/21/15.

Consumer

Response:

I am rejecting this response because: I don't want a new car repaired with a new engine. For sure I'm going to be having mechanicals problems very often. I want a different vehicle . It doesn't have to be 2015. I want to hear another solution to this problem . That's all I'm asking for .

Business

Response:

[redacted], I apologize you are not satisfied with our previous response. Unfortunately, we are simply unable to replace your car with another car. If Chrysler would allow us to do that we would. The best thing for you to do at this point is call Chrysler Customer Care@ 800-247-97537 (the last digit is an extension). This is the branch of Chrysler that handles customers with this type of issue. Thank you [redacted]General Manager3333 Auto Center CircleStockton, Ca. 95212[redacted]

Review: I bought the car on 1/5/2016, took the car to car wash on 1/7/2016, after coming out the car was drenched with water. took car to dealer for repair was issued an appointment for 1/21/16 to do repairs on issue.I took to dealer and dealer said repairs were complete and the cars was left outside in my drive way. at that time it rained and the car was drenched in water again. I took car three times for same issue and the dealer still has not been able to resolve the issue. I have made payments on a car that I do not have in my possesion. I am requesting a full refund of the defective car and I am requesting a refund of all my investment that I made purchasing the car.Desired Settlement: I am requesting a full refund of the defective car and I am requesting a refund on all my investment that I made to purchasing the car.

Business

Response:

We have resolved this issue with the client.

Review: I have taken my car (2006 [redacted]) to Stockton Dodge for my repairs for some time now. After the last service, a full tune up, the check engine light came on. I immediately returned to Dodge and the serive attendant [redacted] opened the hood and noticed the wires next to the fuse box were unhooked. He then took the car to the back to turn off check engine light,re-connet the wires and to make sure all else was "ok". The light was turned off and I left. In the recent months, my everyday driving is mostly on the streets. Grocery store, taking the kids to school etc. When I did have to take the freeway, I headed headed south on I-5, the car started to over heat. I was about 20 miles out of Stockton. I pulled over to let the car cool down. After it cooled, I contined to drive and the car over heated again. I stopped at a gas station to call [redacted]. The wait was 3 hours. I called a friend who lives near and he came to help me. He opened the hood, had me turn on the engine and noticed the fan wasn't moving much. He said it was possibly the fuse because the fan wasn't working. He then opened the fuse box and noticed the relay swiches were missing!! It was getting dark and the car had cooled again so I took a chance and drove back home never making it to the bay area. I was able to SAFELY make it back and the next day, immediately went to Dodge to complain and purchase NEW relay swiches. Not only was Dodge negligent, but they put me and my family in danger of something worse happening while on the road. This incident has now also caused more problems with my vehicle.Desired Settlement: I would like a full refund of the monies spent for the tune up on my vehicle as well as the switches I had to replace. I have had to return to Dodge several times. I usually deal with [redacted] at the counter and he knows I come to him with any car problems but this has just taken me aback. My family and I could have been in a very bad situation. Dodge failed in making sure my vehicle was SAFE to drive.

Business

Response:

When [redacted] returned with a check engine light on, we opened her hood for inspection. We immediately saw that the vacuum line to her purge solenoid was loose. We reattached the hose. We took it in the shop and cleared the code. We then ran an EVAP test and the system passed. The overheating issue was due to missing relays that control the electric fan. [redacted] has been very good customer with us. The code would have been a misfire code if it was due to the tune up. I would like to resolve this issue with [redacted].

Sincerely,

Review: Sold car with 18K miles on it and did not disclose that vehicle had been involved in an accident.

December 2012 purchased used Santa Fe with 18K miles on it. Vehicle presented initially as a "used car and not a rental return." Later learned that vehicle was a rental return during paperwork process. Hyundai presented clean CarFax report and sheet indicating they conducted a used car inspection. In July 2013 a relative familiar with cars asked me if vehicle had been in an accident. I told him no. He began looking at undercarriage of car and showed me the indicators that vehicle had in fact been involved in an accident. This included the fact the left rear wheel alignment cam was 180 degrees out from its factory setting, blended paint, body seal covered with undercoating in one area only. All evidence in one general area of vehicle. I contacted the dealer and spoke to [redacted] who stated he was "Sorry, they did not know and they do not conduct business this way." Mr. [redacted] stated he would work on a "solution" for this problem. Mr. [redacted] NEVER asked to see the car so he could see for himself what I had described to him. Mr. [redacted] called a day later and spoke to my wife. He told her they would "buy" the car back for 18K dollars, because WE had placed mileage upon it. We paid, $22,751.36 for car. Mr. [redacted] went on to "promote" the sale of a new 2013 Santa Fe to my wife, citing it would only take our present car as a turn in and an additional 12K to seal the deal. We declined Mr. Hill's offer and told him we want ALL of our money returned, because we would not have bought the car if we had been told on teh day of the sale that the car had been in an accident and fixed. Mr. [redacted] ultimately called and advised that Hyundai had done, "ALL they felt they could do and I should do what I feel is best for my family.

I took the vehicle to a body shop for a professional inspection. The inspector verified what my relative had told me...the vehicle had been in a accident and repaired. Mr. [redacted] readily excused Hyundai's used car inspection as an inspection that checks for safety related defects only, going on to say, " I don't know how my techs missed the fact that the car had been in an accident, but I cannot be everywhere all the time and play policeman on my staff. Mr. [redacted] went on to claim that they obtained the car at auction from [redacted] and stated that maybe [redacted] had fixed the car and sold it to Hyundai without disclosing that it had been in an accident. Mr. Hill also stated, "We have no paperwork on your vehicle, because I checked before I called you."

So, there allegedly is "no paperwork" despite the fact the car was clearly fixed. An "offer" was made despite the fact Hyundai knows nothing about what I described, Mr. [redacted] NEVER asked to see the vehicle, the sole "solution" was selling my wife and I a "new" car at a cost of an additional 12K to us. Mr. [redacted] and his colleagues deciding the car that was NEVER worth what we paid for it, based on the fact it had been in an accident, was "NOW" being devalued because WE drove it and placed approximately 9K miles on it.

This dealership is involved in fraud and misrepresentation. I suspect any person would not purchase a "used car with 18K miles on it that had been in an accident" for the price we paid for the car. That has been dismissed by Hyundai Stockton and despite what they claim to be and despite their claims of not doing business in that manner, it is crystal clear that is exactly what they do.

I would caution any potential buyer of any vehicle being sold by Hyundai Stockton. They claim several things, one of which is, "We do not operate in the manner you have described." Evidently, that is not true, as is indicated by my experience here. This is the second vehicle I purchased from Hyundai Stockton in as many decades. It will be the last! They can claim "ignorance" all they want to. The "inspection" of the car by their "experts" and no paperwork clearly shows their overall lack of ANY due diligence. When notified, their response was ridiculous. Desired Settlement: Hyundai knows the settlement we seek. A full refund of our money and the return of "their" misrepresented vehicle.

This situation is no different than purchasing a smaller product, getting home and finding what you purchased is not what was advertised on the outside of the box. Hyundai has no intention of "making this right" as is indicated by their response. They are interested in making more money, after their defective and misrepresented product was discovered. They clearly believe WE should pay for "their" egregious business practices, which include misrepresentation, fraud, arrogance, disinterest in any viable solution and ultimately excuse their "experts" for missing what is painfully obvious to any trained professional. To suggest ANY potential car buyer should show up in coveralls and a flashlight to "inspect" a used car, at a dealership, with 18K miles on it is ridiculous. I find this especially true when Hyundai produces paperwork indicating the car has been inspected by their experts and a produces a clean CarFax. I might add their crack "experts" neglected to tighten the oil drain plug on the vehicle. Yes, A day after driving the car home we found a puddle of oil in our driveway. We returned the car and were told, "The drain plug was loose and we tightened it." This is further evidence of what this dealership truly is: "A building with nice looking window dressing and employees who will lie and misrepresent whatever they feel necessary to make their profit. Evidently, "quality assurance" is a foreign term to this outfit. As for Mr. [redacted], he is not a "manager" as he claims to be. He is the "front man" who tries to sell ice to Eskimos, after the dealership is caught being deceptive and fraudulent. I ask, how many dealerships purchase a car with 18K miles on it and do not have "any" paperwork on the car? How many blame a rental agency, despite their claims of expert inspections, clean CarFax reports and park the vehicle in the shade by happenstance, because the paint has been blended? How many change the oil and leave the oil drain plug loose? How many fail to observe an alignment cam that is 180 degrees away from where the "factory quality assurance marking is located?" How many when notified, make an offer of solution, but NEVER insist on seeing the vehicle we now speak of? This is all true, yes, unbelievable, but true. My mission is to get our money returned to us in full or put Hyundai out of business in Stockton. Whichever comes first is of no real concern to me. If and when ANY of my family member(s) are injured, because of this dealerships egregious conduct, the "decision makers" will regret that their greed caused what can only be termed, blindness. My next letter is to the Consumer Affairs Division and the next will be to the Attorney General's Office. These people are criminals and they just met the guy who is going to stop them. I am retired and can spend all day, every day on Stockton Hyundai. They failed to take that fact into account with their ridiculous "solution."

Business

Response:

Business' Initial Response

1. At the time of sale there was no evidence of this vehicle being in an accident. See attached Carfax at time of sale (12/2/12) and Carfax as of today (8/9/13).

2.This vehicle's history of being a rental vehicle was disclosed in accordance with California law.(Vehicle Code 1173(t)) (13 CCR section 260.02) See attached used vehicle history disclosure and dealership internal form.

Thank you,

General Manager

Consumer's Final Response

What Mr. [redacted] conveniently failed to point out in the paperwork he submitted in defense against my claim is the following: There is an entry dated 11/28/2012 which reads, "Pre-Inventory inspection completed." What this means is the involved vehicle was "inspected" by Hyundai experts, prior to taking delivery of the vehicle.

What Mr. [redacted] also failed to "mention" is his erroneous belief that Hyundai's experts are considered "experts" when money is to be made, but excuses their behavior when money is possibly going to be lost. To cite Mr. [redacted]'s words to me, when I brought this fact to his attention, I submit the following: I don't know how they could miss what you have described to me. I can't walk around and police every activity my technicians do or don't do.

Of additional import is the FACT that Mr. [redacted] NEVER asked to see the car I was describing to him. It seems to me that if a consumer, under the circumstances I have cited, called and made a complaint such as this to a General Manager, the General Manager would insist on looking at the involved vehicle. That never happened. It clearly shows that Mr. [redacted]'s words do not match Mr. [redacted]'s actions. (Politicians do the same thing)

What did happen, was Mr. [redacted] responded with the., "Sorry, oh so sorry" routine and than attempted to sell my wife and I a 2013 "new" Santa Fe. ( Which I might add is now being recalled) When that failed to produce results, Mr. [redacted]'s position changed to, "We feel we have made all the proper disclosures and done all we can, so you should do what you feel is best for your family."

Mr. [redacted] has clearly decided to use the "CarFax Report" to claim they did not know the car had been involved in any type of accident, because it is not listed on the CarFax Report as being involved in any type of accident. What Mr. [redacted] has again, "failed to mention" is his and any reputable dealerships knowledge that a CarFax Report can show a "clean report" when the involved vehicle has in fact been involved in an accident and subsequently repaired.

This, I have since learned, is accomplished by "bypassing the insurance carrier" of the vehicle at the time of the accident and repairing the vehicle "out-of-pocket." So, the questions that beg to be answered here are, 'when was the car in an accident and who paid out of pocket to repair it? Mr. [redacted] claimed, "We have no paperwork on that car." He then stated it must have taken place at Enterprise-Rent-A-Car. I can only surmise that Mr. [redacted] expected me to go on some sort of inquiry mission with Enterprise-Rent-A-Car, as he, "certainly felt" he had no duty to do so. I base my claim here on the fact that Mr. [redacted] NEVER asked to see the vehicle I described to him. To suggest Mr. [redacted] was going to contact Enterprise-Rent-A-Car is laughable. (Remember...words and actions should match if somebody really cares)

Clearly, Mr. [redacted], "knows or should know" that the reason for a, "Pre-Delivery Inspection" is to partially determine if there is any evidence or indication(s) that a vehicle has in fact been or appears to have been in an accident and subsequently repaired. Now, Mr. [redacted] wants to "excuse" his professional technicians for missing the ample indications that the vehicle WAS in an accident and subsequently repaired. Mr. [redacted] further has chosen to "lean against" the "clean" CarFax reports, he has so graciously provided, without explaining how "clean Car Faxes" can be obtained.... when in fact a vehicle has been in an accident and repaired.

Mr. [redacted] is being dishonest by omission here. Omitting pertinent information that one is aware of is simply a different form of being untruthful. That is true in this case and it is also true in any competent Court of Law. Mr. [redacted] may believe he is, "slick" in his response to Revdex.com. I now suspect his response will not only expose him for what he truly is, but Stockton/Dodge Hyundai as well.

I know of no individual(s) that when presented with a "clean" CarFax report and a "clean Pre-Delivery Inspection report" from any dealership that would feel compelled to question one or both claims. (This is known as operating in, "good faith.") I find this especially true on a vehicle with an odometer reading of a mere 18,000 miles on it. So, Mr. [redacted] can produce all the documents he can, "seem to locate" to defend the dealerships position. The facts speak volumes of what this dealership is involved in. Mr. [redacted]'s, "omissions by design" simply corroborate my claims.

Mr. [redacted]'s response to my claims ARE intentionally misleading to anybody who takes the time to read about this particular case.

Mr. [redacted]'s production of 11 documents does not negate the following facts: The vehicle was, "allegedly inspected prior to sale", that at least two "assurances" in the form of documents were provided at the time of sale that ANY consumer would rely upon in good faith to aid in their decision to purchase the vehicle or not purchase the vehicle. That the production of the documents ("Pre-delivery Inspection Report and a clean CarFax report) were erroneous and/or never actually done by the involved party(s). That Mr. [redacted]'s response to my complaint, via the Revdex.com, is by design, misleading and omits pertinent facts, that if divulged, would clearly indicate to most consumers that "good faith" is not part of Stockton Dodge/Hyundai business practices.

Mr. [redacted] and Stockton Dodge/Hyundai are claiming "ignorance of the obvious." Based upon the presentations at the time of the sale, I do not think ANY consumer would feel compelled to jump into their mechanic coveralls garnering a flashlite and conduct an inspection of the under-carriage of the vehicle with 18,000 miles on it, that just happened to be parked in the shade. (I now suspect it was parked in the shade, because sunlight could have possibly struck the car at such an angle that it became clear the paint had been blended.)

Mr. [redacted]'s response is lacking, because at the end of the day, Mr. [redacted], nor any employee of the Hyundai/Dodge dealership can justify what has taken place here. The submission of 11 documents, I suggest is an attempt to "confuse the issue" by claiming the consumer was told and signed these documents. Had we been advised that the vehicle was in an accident and repaired, we would not have purchased the vehicle. So, minimally, the misrepresentations by way of omissions clearly made the vehicle worth less than what we paid for it at the time of purchase. (Maybe, just maybe, Mr. [redacted] can understand this concept.)

Of course we know Mr. [redacted]'s solution to this entire debacle was to offer us $5,000.00 less than what we paid for the car, "because we placed mileage upon the vehicle" and sell us a "new" 2013 model for a mere $12,000.00 more. When that "plan" failed to work, Mr. [redacted]'s "true colors" appeared. It also shows the "true colors" of Stockton Dodge/Hyundai. As a footnote, I contacted the Hyundai headquarters who claimed they could not become involved, because each dealership is independently owned and operated. I understand that claim, because "headquarters" does not want to be sued when a dishonest dealership's day of reckoning comes along.

Business' Final Response

We, Stockton Dodge, have contacted [redacted] and they have reviewed the vehicle's history and have found no accident/damage information.

Review: back in 2012 I have bought a new 2012 dodge ram 1500 rt truck from elk grove dodge,paid in full almost $30,000 No finance.the truck broke down in dec 2013 and it was towed to the nearest dodge dealer and that was Stockton dodge.the service tech name was [redacted] very poor communication.its been there since a few months and the guy gave me noting but lies.so I called to talk to service gm last week and they transferred me to bob the new service gm that just started jan 6 2014 and he told me that [redacted] don't work there anymore.and the old service gm was also not working there as well.and he really didn't kno about the case.so Im not happy with the way they handle this.on 2/5/14 I called Stockton dodge and talk to bob in service he said that a staff from Chrysler came over last week and said the truck not covered under warranty it only has 17,000 miles I have all my proof of all my service records since day one and I faxed them all to [redacted] the 1st day.Desired Settlement: this truck has a 5year 100,ooo mile warranty I wont my truck fixed

Business

Response:

In response to Mr. [redacted] statement of the handling of his vehicle at Stockton Dodge: The statements that Mr. [redacted] Service advisor [redacted] was not truthful in his communication with the customer.

I can tell you that the only information that we received from Chrysler Corp. was what Technical Assistance needed us to do next. The requested pictures, oil samples, technical information was then relayed to them. We did not know the result of the decision from Chrysler on if this was covered under warranty at that time. [redacted] left this organization on January 30th, 2014. [redacted] was the Service Manager for Stockton Dodge when this vehicle first came in on December 23, 2013. I replaced him on January 8,2014. I have been very honest with [redacted] on all conversations with him. Chrysler has Mr. [redacted] service records and Herguth Lab Inc. has the oil sample. I spoke to Mr. [redacted] as soon as Chrysler Corporation made the decision not to cover his repair under warranty. Mr. [redacted] was told the day that Chrysler made the decision. We did not know of that decision until that time. Mr. [redacted] is frustrated on the length of time and the result of Chrysler Corporations decision on his truck. We could only wait until this decision was made. The conversations with him did not reflect anything else other than what we were being conveyed from the factory. [redacted] has since towed his vehicle out of here in which transpired yesterday on 2/13/2014. Mr. [redacted] was an excellent and honest employee when working with me before leaving his new job for the County. I gave Mr. [redacted] an estimate on the repair of his vehicle and a full parts estimate and list of what was needed to repair his truck. This had the part numbers included.

Thank You

Service Manager

Stockton Dodge

Review: Chrysler 300 in July 2011 as of that day I've had problems with the electrical that I reported to the dealerships service dept. The problem hasn't been found or diagnosed also recalls that supposedly they took care of and I'm still having problems, they can't find the problem I did request to check the wiring for a short in the electrcal wireing but when they start the car they have no problem but when I get it home it's ok for maybe two days then the car won't start or read my key etc. I can't relay on this car To take my husband to his appointments or if an emergency arrise he is a disabled veteran with service connected health issues. The vehicle is at the Stockton dealership I had it towed on 3/11/2015 I don't want to pick it up till they find the problem and I see that happening today. Thank you for your time and hope to here from you soon. [redacted] cell phone [redacted]Desired Settlement: Replace the vehicle or refund my down and all payments

Business

Response:

[redacted] filed this complaint before we had completely diagnosed. We repaired the vehicle. It ended up being an intermittent Battery We replaced the battery. She picked up last night. Thank you [redacted] Service Manager

Consumer

Response:

I am rejecting this response because: I've had problems since I purchased the vehicle June 2011 and have less then 18,000 miles while under warranty nothing was done now that my warranty had expired June 2014 I have been frustrated, depressed, and angry because at every Chrysler dealership that I have taken or towed in the problem was never addressed or found . I can explain more when I talk to an attorney. See attached documents. (1) I wad charged for labor etc... (2) battery should haven been covered under warranty witch expired June 2014 (3) almost 4yrs dealing with the problems I can explain more when I talk to an attorney, and fax all documents to support my claim Thank You [redacted]

Review: On 7/31/15 the truck was taken to Stockton dodge with 34,186 miles on it. It was blowing black smoke and was suffering from reduced power. They wanted to preform and EGR exhaust system cleaning. The cleaning was preformed; the truck was still smoking but had more power. We were told to drive the truck and bring it back in. We were told by Stockton Dodge that if it does not stop smoking we will be reimbursed for the EGR cleaning.

On 10/27/15 the truck was returned to dodge with 38,232 miles on it that’s 3,954 more miles. Still smoking with check engine lights on.

On 11/6/15 the truck was picked up from dodge. We Paid 513.29 to have a new ignition switch installed which if the truck had 2,232 less miles it would have been covered under warranty. During this long visit to dodge, the wiring was replaced on the o2 sensors in attempt to stop the smoke….. The smoke continued. At this time, the check engine light is on, the ABS light and the traction control light.

In the beginning of 2016 the truck was returned to dodge for smoking

1/8/16 the truck was picked up from Dodge with 41,611 miles that’s 7,425 more than when we initially started this process. The whole exhaust system was replaced, the truck was not smoking but was idling awkwardly, still had the 3 lights on. Once we got the truck home it was still not running right, called [redacted], ask him about the reimbursement since the initial cleaning of the EGR did not stop the smoke. Upon noticing the lights still on I also questioned [redacted] about the check engine lights. We have another truck that is the same exact truck that had the traction control light on and it was covered under warranty to fix and that truck had more miles than this one. I have a hard time believing that someone on my behalf would instruct [redacted] not to repair warranty work. Upon picking up the vehicle we learned that Stockton dodge had no intentions of reimbursing us regardless of what we were told on 7/31/15. We were advised by [redacted] to go after Chrysler for the reimbursement.

On 1/11/16 the truck was struggling to regenerate and the dash read exhaust system full, power reduced, see dealer. The truck smokes sometimes

1/12/16 Both [redacted] the service advisor and [redacted] the service manager were aware of the message on the dash, and [redacted] told us because we were unsatisfied with the service we need to go somewhere else.Desired Settlement: I would like for Stockton Dodge to reimburse me for the EGR cleaning as they said they would becasue it obliviously did not work as it continued to blow smoke as I believed it would and fix the truck. They started it and the need to finish it. Both [redacted] and [redacted] need to take some responsibility, get off of their high horses and make this right. I should not have to kiss their behinds when they are providing a service to me.

Business

Response:

To whom it may concern:The above mentioned complaint is a result of many repair attempts made to correct an issue that was created by the lack of proper maintenance and the improper use of the vehicle in question. As outlined in the truck's owners manual, prolonged idle time is to be avoided as it may cause engine damage. With the assistance of the FCA (Fiat Chrysler Automobiles) engineering department, it was determined that the customers engine has over 225,000 miles of use with only 41,000 approximately of actual miles placed on the truck. the EGR cleaning was an attempt to clean out the excessive soot from the exhaust system in hopes of correcting the issue. The customer was advised at that time that the operating conditions the truck was being placed in on a regular basis was causing the concerns in which he was bringing it in for and that this continued practice will result in additional failures. I agree there were multiple visits. The final repair regarding the black smoke included the removal of the exhaust system another cleaning and the replacement of the CAT converter and DPF filter. This repair was also presented to the customer as a goodwill gesture because of the multiple trucks that were owned and the new truck that he said his company had purchased. The final repair was covered by FCA and totaled over $8000.00. When the circumstances were presented to FCA Customer relations after his complaint to that department, FCA also declined to refund his money spent on the initial clean out. The customer was given more than he was entitled to and could have been charged for all of the repairs due to lack of maintenance and/or abuse to the vehicle. It is unfortunate that the lack of understanding of the operating system or design of his vehicle has led to this type of action. We were reluctant in refusing service to the customer but decided it would be in the best interest of the customer as well as the dealership to end our professional relationship after the continued verbal abuse and the threats of lawsuits were expressed by the customer. Tell us why here...

Consumer

Response:

I am rejecting this response because: I reject the response. I have not owned the truck long enough for the ideal time to be so high, additionally the only abuse the vehicle got was when we were instructed by [redacted] from Stockton dodge to drive the vehicle fast and hard in order to clear the black smoke. Bottom line is the trucks still smokes. I don't care about the money Chrysler paid to fix it, they should stand behind their work. It is still not fixed properly.

Business

Response:

We here at Stockton Dodge are sorry that your overall satisfaction with your vehicle is not what you expected, but the diagnosis information that was retrieved or tests performed were completed with the assistance of the FCA engineering and Technician assistance center. These guidelines are set forth with the input of Cummins motors as well. All of the information that was retrieved was then sent either electronically or verbal with above stated departments and diagnosis was agreed upon with those engineers or technical assistance personnel. The outcome did not come out in the customers favor and the dealership had to be the one to deliver the bad news. At no point was any information falsified or fabricated to skew any result. Again, we here at the dealership are sorry for the results but the outcome will not change and will be sticking by the direction of FCA. Any further action or debate on this issue should be taken up with the manufacturer of the vehicle and their Customer Relations Department. I also encourage the customer to read his/her owners manual as it explains the damage that can be done when operating the truck in the manner in which it has been placed in on a regular basis.

Review: I have a 2008 Jeep that's been leaking from the sunroof, had it worked on, sunroof continues to leak, headliner is now damage and needs to be replace.

I have a 2008 Jeep Liberty that's been leaking from the sunroof. My headliner is stained and damaged, as well as other areas in the vehicle due to the leaking. Because of the leaking from the sunroof the vehicle has a bad musty molded smell in the interior. From the research I have done online it appears that to correct the problem the headliner should be replaced completely.These occurrences,of rain water leaking from my sunroof, with my 2008 Jeep Liberty has been going on since I bought the vehicle on March 14, 2008, which was purchased brand new at the car dealership. The issue with my sunroof was identified after the first time it rained,after purchasing my vehicle. This ongoing problem with my vehicle has made me very upset and distraught as this was suppose to be a very exciting time as this was the first time I had purchased a car brand new off the lot of a dealership. I had brought these occurrences to the chase service department every time I had an oil change,but they never had the time, nor did they try to make the time, to check out why the sunroof was leaking and the why the water spots on the headliner were there. They had a I don't care attitude every time I brought it to their attention. I finally decided to talk to a manger at Chase and the manager made an appointment to have the service department check out the sunroof. There first response was that they couldn't find any leaks coming from the sunroof,even though, there were water spots on the head liner, all they could say that I took my vehicle through the car wash and that must have caused the water spots. I told them the water spots appeared after it had been raining, not after going through a car wash. After dealing with poor customer service from Chase dealership I didn't know where to turn, until I received a letter from the extended warranty department and they had a customer service phone number, I called them and they gave me advice to report everything that they were doing to my vehicle. I called the customer service department for Chase, on August 22, 2012, to file a complaint against the dealership and I spoke with [redacted] who started helping me and she referred me to Stockton Dodge to get my vehicle checked out. [redacted] the manger from Stockton Dodge set up the appointment to check my vehicle. After checking my vehicle, [redacted] said that the water sealers were bad and they replaced them. It had seemed like the problem was solved and [redacted] was making arrangements with [redacted] to have my car professionally cleaned to have the damage from the water spots cleaned,but then it rained again and the leaking came right back and the headliner got even more damaged. On October 22, 2012, I called [redacted] and told her that my vehicle was still leaking from the sunroof and that the headliner had gotten more damaged from the rain. [redacted] told me to make another appointment to have my car checked out again. On October 31,2012 I took my car back to Stockton Dodge and got it checked out by their service department and they said that the screws were not properly tightened from the replacing of the sealers, so they had gotten loose causing the rain to leak into the headliner again. They said the problem was now fixed, but at this time my headliner was no longer able to be professionally cleaned and needed to be replaced. [redacted] said she would talk to [redacted] about replacing the entire headliner. [redacted] was suppose to be handling the replacement of my headliner. I then received a phone call from [redacted] and he said that I had to pay $200.00,but I didn't feel that I should have to pay anything as it wasn't my fault the headliner was damaged, since my sunroof had been defective since I drove it out of the lot of the car dealership. Also, when the problem had started my vehicle was under warranty, but Chase neglected to fix it within the time frame of the warranty. After speaking with [redacted] and disputing to pay $200, I never heard back.Desired Settlement: The settlement that I am seeking from Chase is that this problem with my vehicle be resolve this year cause this is really making me get upset and stress out, every time I step foot in my vehicle, as I would see the brown molded water stains on my headliner, and I won't have to deal with trying to get in contact with the Chase customer service to let them know I never heard back from them about having my headliner replaced with no charge and I demanded that they resolve the problem this year, which was on July 30, 2013. Customer service had said they had got a hold of a head person at the company and got them to drop the co-payment down from $200.00 to $100.00, but forgot to call and let me know. I made mention that it looks like the headliner was damp from the rain on July 30, 2013 and that it should be checked out before any replacement took place, but then they said they wanted to charge me for a diagnostic charge and if it's the same problem they would reimburse me, but I got upset and told them why I had to pay and they should check it out for free since they were the ones responsible for stopping the leak. Then I told them that I was tired of all this time I had to take for my vehicle and had to deal with this problem and see all the brown yellow molded stains on my headliner. I let them know this should have been taken care of a long time ago.

Now Chase bought out Stockton Dodge dealership and they are having a bad attitude as they did before when I used to take my vehicle to the Chase dealership for an oil change and I would bring up the damage to my headliner from the leaking coming from my sunroof.

I would like this to be resolved this year and they should be responsible to see what the problem is and replace the headliner after they resolve the problem for sure this time. If you need the proof for the services that took place I have all of them. The last time I spoke with customer service was on October 04, 2013.

There should be a recall for all the Jeeps that have a defective sun roof. And a replacement should be issued for all Jeep headliners that are damaged from the cause of this defect. I am still paying for my Jeep Liberty and it makes me very upset that I wasted all my money on this vehicle. I'm regretting that I even bought this Jeep and I wish I had never bought this vehicle. I believe this is a LEMON. I hope that you can help me resolve this problem this year.

Business

Response:

We, Stockton Dodge, want to thank you for bringing this matter to our attention. First let me start by

saying that [redacted], the service manager that you mentioned, is no longer working for the

dealership.In order to try to resolve this matter I think that it would be easier for you to come to the

dealership so that we may discuss this in person. I have tried several times to contact you, at the

number listed on the complaint, and have not received a response. I understand that this issue started

with the Chase Chrysler-Jeep dealership and we, Stockton Dodge, did buy the Chrysler-Jeep franchise

from them. Please contact me so that f can help you resolve this matter.

General Manager

###-###-####

Business

Response:

I had a conversation with [redacted] on 02/ 17/2014. She called and left a message in which I called her right back. As I explained to her I had made numerous attempts to get a hold of her. [redacted] finally had a day off. I invited her to bring the vehicle to me for an inspection: this was not a good day for her so she declined the offer. She told me that she cannot part with her vehicle until March 17th. I agreed to this date with her and I will have the vehicle until the 21st of March. The repairs that she explained to me could be severe. I will immediately attempt to stop her sunroof from leaking. The mold or mildew in the headliner will be a challenge. The headliners for that vehicle exceed $1000.00. Since this vehicle is out of warranty the manufacture will not participate. I will keep all parties informed.

Sincerely,

[redacted] Service Director

Enclosure:

3333 Auto Center Circle Stockton, Ca. 95208-0009 Phone:###-###-####