Stonegate Mortgage Corporation

On February 17, Stonegate received an email from [redacted] requesting a payoff statement good through March 5, for Mr[redacted] s account (Loan number [redacted] )On February 19, our payoffdepartment provided Ms [redacted] with the payoff statement and wiringinstructionsAt that time, we informed Ms [redacted] that FHA loans closed on orbefore January 21, require interest calculated through the first day ofthe next monthYour loan with Stonegate closed on October 30, This calculation of interest is set by HUD, per Important Noticeto Homebuyers ( [redacted] ) Consumer Direct Mortgage should be aware ofhow interest is calculated on FHA loansA copy of the quote, includinginterest through April 1, 2015, was provided to both you and Ms [redacted] and isattached for your reviewStonegate did not attempt to delay or halt the process of yourpayoffStonegate did attempt to contact you in an effort to retain your loan,however, that attempt at contact in no way affected the timeline of your payoffrequest and it was noted in our system that you had a loan in process withanother company

November 6, Mr& Mrs [redacted] Subject: Revdex.com Case Number: [redacted] Stonegate Loan Number: [redacted] RESPONSE Dear Mr& Mrs [redacted] : Please accept this letter as Stonegate Mortgage Corporation’s (hereafter, “Stonegate”) official response to this complaint This letter is intended to respond to and address the concerns related to the application of mortgage payments I would like to explain how your monthly mortgage payment is structuredTypically a fixed rate mortgage payment with escrow consists of portions allocated toward principal, interest, taxes and insuranceThe sum total of these items represents the required monthly mortgage paymentThe principal and interest portion of the payment repays the loan amount according to the mortgage note that was signed at closingThe escrow portion of the payment consists of 1/of the estimated annual tax and insurance requirement You were provided a first payment letter at closing that supplied you with a breakdown of your required monthly mortgage paymentEnclosed is a copy of your first payment letter supplied at closing by [redacted] PartnersYour monthly mortgage payment of $1,consisted of: $ Principal and Interest $ Taxes $ Insurance $1, Total Monthly Mortgage Payment On July 28, 2014, your required monthly payment was adjusted to $1,effective with the payment due August 1, This adjustment was a result of the decrease in the estimated taxes due for your property Below is a table that shows how the payments received by Stonegate mortgage for your loan were appliedPlease review the payments received as outlined below and provide documentation of any discrepancy Date Payment Amount Principal Escrow Interest Extra Principal Unapplied 6/23/ $ $ $ $ 6/26/ $ $ 7/8/ $ $ 7/8/ (1309.15)took out of unapplied to use for payment ($1309.15) 7/8/ $67.00+$combined with $ $ $ $ $ 8/4/ $ $ $ $ $ 9/2/ $ $ $ $ $ The monthly mortgage payment is not applied completely to the principal portion of the loanIn no case would payments be applied as a principal reduction as long as there are monthly mortgage payments dueOur review indicates that all payments were posted properly and your account history is correct Attached you will find a detailed explanation of your payment history and applicationIf this letter and the supplemental information do not clarify the application of your payments please contact me directly so that we might discuss this furtherMy phone number is 1-800-686-Ext *** Stonegate Mortgage Corporation reserves the right to supplement this response as more information becomes available Should you require further information, please do not hesitate to contact [redacted] ***, Corporate Counsel directly at 317-663- [redacted] with any questions or concerns Sincerely, [redacted] Senior Vice-President Stonegate Mortgage Corporation Enclosure: Original Complaint; First Payment Letter; Loan History Summary CC: [redacted] ***

Please be advised that we received sufficient proof of insurance for the property located at [redacted] ***, MN A letter was mailed to you on March 20, 2015, advising you that this issue was resolved (attached)Please note that you have not been charged and will not be charged for any form of lender placed insurance Servicing for your loan was transferred to [redacted] , Inceffective November 1, Any future insurance concerns should be addressed by them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Every penny is not accounted for and a difference still remainsaccording to the note, Mr [redacted] is responsible for a payment with a interestout of payed within a month time period for mortgage payment & a separate check of total for escrow a difference still remains see attached

The increase in the escrow portion of your mortgage payment was not the result of an error on the part of StonegateThe increase in the escrow portion of your payment was the result of an increase in the taxes for your propertyWhen reanalyzed on January 30, 2015, you were sent a statement advising of the payment increase from $monthly to $1,monthly effective with the April 1, 2015, payment This was due to an escrow shortage of $2,caused by increases in your property taxThe increase in your real estate tax was a progressive process that resulted from the local taxing authorities increasing your taxes after the completion of the construction of your homeNew construction is taxed initially on the value of land onlyOnce the notice of completion is filed with the local authority the tax value is reconsidered and adjusted for the enhanced value of the propertyEscrow shortages can be spread over a period of time for repayment or eliminated by lump sum paymentOn April 13, 2015, you spoke to [redacted] s who offered to spread your escrow shortage over months to minimize the impact of your payment increase This offer was rejected You advised you are seeking resolution through loss mitigation options offered by Stonegate Our loss mitigation department will contact you again shortly as your application for assistance is incomplete As a courtesy Stonegate applied the payment received April 10, 2015, in the amount of $as the April 01, 2015, installmentArrangements must be made beforethe May 1, 2015, payment is received or the full amount due of $1,will be expected

February 26, [redacted] *** Subject: Responseto Revdex.com Case #: [redacted] Stonegate Mortgage Corporation Loan #: [redacted] RESPONSE Dear Ms [redacted] Please accept this letter as Stonegate MortgageCorporation’s (hereafter, “Stonegate”) official response to thiscomplaint This letter is intended torespond to and address the concerns related to the payment of your propertytaxesDuring our investigation of your complaint, we determinedthat the closing agent remitted all taxes to Harris County in error After speaking with the Harris County TaxCollector, paperwork has been processed to correctly apply the property taxpayments Any and all penaltiesresulting from this oversight will be paid at no expense to youAt Stonegate, our customer relationships are important tous As such, let me assure you we willwork diligently to ensure we address such problems so they do not reoccurStonegate Mortgage Corporation reserves the right tosupplement this response as more information becomes available Should you require further information,please do not hesitate to contact [redacted] ***, Corporate Counsel directly at317-[redacted] with any questions or concernsSincerely, [redacted] Stonegate Mortgage Corporation Enclosure: Original Complaint;CC: [redacted] ***, File

December 9, [redacted] ** [redacted] *** Subject: Response to Revdex.com Case #: [redacted] StonegateMortgage Corporation Loan #: [redacted] RESPONSE Dear Mr [redacted] Please accept this Ietter asStonegate Mortgage Corporation’s (hereafter, “Stonegate”) official response tothis complaint This letter is intendedto respond to and address the concerns related to the charge for the appraisalon the propertyYou sought a loan through Stonegate and it was our understandingthat [redacted] , the mortgage advisor who assisted you with yourapplication, was authorized to speak with your girlfriend about the loan This understanding was based on yourinstruction to Mr [redacted] while both you and your girlfriend were on the phoneline Regarding your contention that Stonegate did not inform you thatthe loan was subject to the appraisal, it appears there is a misunderstandingof the process An option to obtain aFHA streamline refinance was discussed, and that option would not have requiredan appraisal However, the FHAstreamline loan’s payment terms were not as favorable and you elected to seek aconventional loan The conventional loanhad more favorable payment terms but was contingent on an appraisal showingthat the value of the home supported the loan amount Unfortunately, the appraisal did not supportthe loan amount and therefore you did not qualify for a conventional loan Regarding your request to have the appraisal amount of $416refunded to you, Stonegate’s policy is that the applicant for the loan bearsthe cost of the appraisal if the appraised value does not allow the loan toproceed to closing However, as itappears from your complaint that you misunderstood the fact that you wereresponsible to pay for the appraisal in these circumstances, Stonegate willagree to refund the cost of the appraisalEnclosed is a check for $Stonegate believes that this adequately addresses all of the concernsraised in your complaint Stonegate Mortgage Corporationreserves the right to supplement this response as more information becomesavailable Should you require furtherinformation, please do not hesitate to contact [redacted] ***, Corporate Counseldirectly at 317-663- [redacted] with any questions or concernsSincerely, [redacted] Chief Administrative Officer Stonegate Mortgage Corporation Enclosure: OriginalComplaint; CC: Barb Cutillo, MikeMcElroy, Robert Meachum, Jeremiah Wean, David Kress, File

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowStonegate is only referencing the first called made by me to establish payment before I went on a military deployment. After the allotment attempt failed, I called back a second time to discuss the military allotment and payment due date. Please review the second and third call I made to Stonegate to discuss payment prior to me deploying in mid Sep 2014.Regards,*** *** %

September 29,
Mr& Mrs*** ** ***
Subject: Response to RevDex.com
Complaint
Stonegate
Mortgage Corporation Loan # ***
RESPONSE
Dear Mr& Mrs***:
Please accept this letter as Stonegate
Mortgage Corporation’s (hereafter, “Stonegate”) official response to this
complaint. This letter is intended to
respond to and address the concerns related to the recent bankruptcy filing of
*** ***
Stonegate recognizes that *** is not financially obligated on the real estate loan for the property
located at *** *** *** ***, MO Our credit reporting file has
been updated to reflect this factYour September payment has been credited to
your accountYou are currently due for the October 1, payment. All website payment privileges have been
reinstated
Please accept my apologies for any
inconvenience that you encounteredAt Stonegate, our customer relationships
are important to us. Please contact me
directly at 1-800-686-*** if I can be of any further assistance
Stonegate Mortgage Corporation reserves
the right to supplement this response as more information becomes
available. Should you require further
information, please do not hesitate to contact *** ***, Corporate Counsel
directly at 317-663-with any questions or concerns
Sincerely,
*** ***
Senior Vice-President
Stonegate
Mortgage Corporation
Enclosure: Original Complaint; Closing Statement; Escrow Analysis
CC: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** File

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me However, this mistake would have been better handled if they had corrected it at the time of the erroneous escrow payment For the whole year I thought I was paying the correct amount so to come up suddenly with the owed amount with no prior knowledge that there had been a mistake only made the resolution more difficult and was not budgeted for The tax resolution was to have been understood at the closing so I am glad to be able to get that resolved as well Unfortunately, the situation put me on the defense since I thought I had been misled during the closing and by the lowered payment over a year's time Thank you for your help in getting things worked out
Regards,
*** ***

In reviewing the recorded calls that were made to Stonegate the topic of discussion on the calls dated September 29, 2014, and October 17, 2014, involved setting up a militaryallotmentAt no time did you question the due date of your loan and the customer service representatives never mentioned a
due date contrary to the October 1, 2014, dateThe response that you should have received is that we do not participate in the military allotment programI apologize for the fact that our customer service representatives did not recognize the intent of your callAs a result of your third call on December 22, 2014, you were correctly informed that your first payment was due on October 1, 2014, and that we did not participate in the military allotment program. At this time you are currently due for the month of December, It is necessary for you to make the December payment in the amount of $1,to bring your loan current.As a courtesy I have waived any late charges that have been posted to your account and will also correct any late payments that have been reported

January 20, 2015 Mr.*** ** *** *** *** *** ** *** BetterBusiness Bureau Complaint ID ***StonegateMortgage Corporation Loan #: *** SECOND RESPONSEDear Mr***: Please acceptthis letter as Stonegate Mortgage Corporation’s (hereafter, “Stonegate”)official response to this complaint. This letter is intended to respond to and address the concerns regardingthe initial due date of your mortgage loan with StonegateThis is the secondresponse that we hope will provide more clarity and satisfactorily resolve thesituation for you. Stonegate wouldfirst like to thank you for your service to our Country. We appreciate everything you have chosen todo by becoming a service member. In regards toyour response, per the terms of your Mortgage Note the first payment due onyour account was October 1, All documents and correspondence state thefirst payment due on your account was October 1, 2014. You were advised of this date at the closingof your loan with Montage Mortgage LLC, (Signed first payment letter attached).Stonegate sent you a welcome letter with a temporary coupon on September 25,The temporary coupon referenced the October 1, 2014, due date and themailing address for the payment Inaddition, Stonegate sent a monthly statement dated October 3, 2014, thatadvised of the October 1, due date Please be advisedthat that Stonegate reviewed all ofthe calls between you and our customer service representativesStonegate Servicing’sfirst contact with you was on September 29, You state in your Revdex.comcomplaint that you discussed your account prior to your mid-September, 2014,deployment. This discussion was not withStonegate. Your loan was added to ourservicing system on September 29, It would not be possible for ourcustomer service representatives to talk to you as they would not have accessto any of your account information and could not validate the callThe callsreviewed occurred on September 29, and October 17, At no time wasthe issue of due date ever discussed. At this time youare currently due for the January 1, payment in the amount of $1, There has been no negative impact to you inthe form of late charges or credit reporting up to and including the paymentdue December 1, It will be necessary for you to make your payments ontime to avoid any future credit blemishes At Stonegate, ourcustomer relationships are important to us. As such, let me assure you we will work diligently to ensure we addressany issues that might be of concern to you. If you have any further questions or concerns please contact me directlyat 1-800-686-ext. *** StonegateMortgage Corporation reserves the right to supplement this response as more informationbecomes available. Should you requirefurther information, please do not hesitate to contact *** ***, LegalCounsel directly at 317-663-*** with any questions or concerns. Sincerely, *** ***SeniorVice-PresidentStonegateMortgage Corporation Enclosure:Original Complaint: First Payment LetterCC: *** ***,*** *** *** *** *** *** *** *** *** *** *** *** *** ***, File

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

It is my understanding that you discussedthe application of your mortgage payment with Toby [redacted] from my office onMarch 27, 2015. As a result of the conversation, your mortgage payments havebeen reapplied according to your instructions. In addition, you were notassessed a late charge for the...

March payment. Please note that your next payment is due for May 01, 2015, in theamount of $1,229.47. I apologize for the inconvenience that this has causedyou.

Per the conversation with our Loss Mitigation department today, please consider this response as confirmation of the modification offer that has been presented to you.  Once the agreement is signed and returned, the trial plan will execute.

Please note that our Insurance Department has received all the proof of coverage necessary in order to eliminate the lapse in coverage as initially discussed.  As a result, we have submitted a credit correction to all four credit bureaus for the February 2016, March 2016, and April 2016...

reporting months.  Please note that it may take up to 45 days for the credit bureaus to update their records.  I have also enclosed a confirmation letter for your records.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Every penny is not accounted for and a difference still remains. according to the note, Mr. [redacted] is responsible for a 997.43 payment with a 4.625 interest. out of 5100 payed within a 4 month time period for mortgage payment & a separate check of 268 total for escrow a difference still remains.
see attached

Per our records, we received and posted sufficient funds to pay the loan off in full on February29th, 2016. Per the Real Estate Settlement Protection Act, we have 20 days (excluding legalpublic holidays, Saturdays and Sundays) to return any amount remaining in an escrow accountfrom the date the loan...

is paid in full. This timeline would allow us until March 25th to place theescrow refund into the mail. As a courtesy, I have escalated your request for the refund and it iscurrently in process scheduled to be placed in the mail on Monday, March 21st.

The increase in the escrow portion of your mortgage payment was not the result of an error on the part of Stonegate. The increase in the escrow portion of your payment was the result of an increase in the taxes for your property. When reanalyzed on January 30, 2015, you were sent a statement...

advising of the payment increase from $813.35 monthly to $1,117.91 monthly effective with the April 1, 2015, payment.  This was due to an escrow shortage of $2,127.41 caused by increases in your property tax. The increase in your real estate tax was a progressive process that resulted from the local taxing authorities increasing your taxes after the completion of the construction of your home. New construction is taxed initially on the value of land only. Once the notice of completion is filed with the local authority the tax value is reconsidered and adjusted for the enhanced value of the property. Escrow shortages can be spread over a period of time for repayment or eliminated by lump sum payment. On April 13, 2015, you spoke to [redacted]s who offered to spread your escrow shortage over 36 months to minimize the impact of your payment increase.  This offer was rejected.  You advised you are seeking resolution through loss mitigation options offered by Stonegate.  Our loss mitigation department will contact you again shortly as your application for assistance is incomplete.   As a courtesy Stonegate applied the payment received April 10, 2015, in the amount of $940.63 as the April 01, 2015, installment. Arrangements must be made beforethe May 1, 2015, payment is received or the full amount due of $1,117.91 will be expected.

Stonegate issued your tax payment on April 14,2015, in the amount of $2,069.73, with check #[redacted]. The check was sent FedExto the Johnson County taxing authority and they signed for the check on April17, 2015. Johnson County did not cash the check nor return the check to us. Weissued a stop pay on...

check # [redacted] the original tax payment, and issued a newcheck in the amount of $2,069.73 on June 10, 2015. The taxing authority agreedto waive all penalties and interest