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Stoneleigh Recovery Associates, LLC

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Reviews Stoneleigh Recovery Associates, LLC

Stoneleigh Recovery Associates, LLC Reviews (111)

On September 22, SRA received the Revdex.com complaint filed by [redacted] *** Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency This is not an attempt to collect a debt, this correspondence is in response to Mr***’s complaint We take every complaint seriously and wish to resolve this matter amicably SRA abides by all local, state and federal laws regulating our businessSRA established our policies and procedures to exceed the minimum requirements established by these laws In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal laws SRA does not own Mr***’s account, and does not have the title to the property The account is owed by our client On September 9, our representative provided Mr [redacted] with the contact number to the current owner of the account in order to request the title be sent out In light of the complaint, SRA contacted our client who notified us that the title was sent via certified mail on September 20, The tracking number is # [redacted] ***

On [redacted] SRA received the second Revdex.com complaint—a response—filed by [redacted] *** Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency, but this is not an attempt to collect a debtWe take every complaint seriously and wish to resolve this matter amicably SRA does not own the account referenced in [redacted] complaint On October 16, the account was placed in our office for collection services by the account owner, [redacted] ***A letter containing more specific information was mailed to [redacted] on [redacted] and has not been returned by the post office as undeliverableSRA has processed the additional information received as a dispute of the accountIn light of the dispute, we requested verification from our customer We updated our files concerning the dispute, and forwarded the correspondence to our customer SRA is now waiting for the verification During this time, SRA will not attempt to collect on the accountAs soon as we receive verification, SRA will send it to [redacted] immediately SRA will not resume collection activities, until after the debt has been verifiedTell us why here

Initial Business Response / [redacted] (1000, 5, 2015/02/17) */ Contact Name and Title: [redacted] - COMPLIANCE Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @STONELEIGH.BIZ On February 11, Stoneleigh Recovery Associates (SRA) received the Revdex.com (Revdex.com) complaint filed by [redacted] [redacted] This communication is from a debt collector; but, this is not an attempt to collect a debtThis communication is in response to Ms [redacted] 's Revdex.com complaint Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agencySRA does not own the account in questionOur client [redacted] , LLC( [redacted] ) owns the original [redacted] RESPONSE CORPORATION account number XXXXXX SRA abides by all local, state and federal laws regulating our businessSRA established our policies and procedures to exceed the minimum requirements established by these lawsIn fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal lawsAs part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employmentThis includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program On February 6, 2015, Stoneleigh Recovery Associates, LLC (SRA) received a letter from Ms [redacted] stating that she disputing the above listed accountWe requested verification from our clientWe updated our files concerning the dispute, and forwarded the correspondence to our clientSRA's procedure is to waiting for the verification and only resume collection activities after verification has been provided In light of the Revdex.com complaint, SRA closed the account in our officeThe only time that we will contact Ms [redacted] is to forward any verification that [redacted] providesOtherwise, SRA will not contact Ms [redacted] about the accountIf Ms [redacted] would like to contact [redacted] directly their address is [redacted] Lake Drive, Suite 500, [redacted] XXXXX

They called my place of employment and made it seem it it was a emergency, I called back and recording stating that they were closed when they just called me 5min prior .So I called back the next day spoke will one of the reps she was very rude telling me she did a investigation that I have money and credit cardsAnd should pay the debt with my credit cards and get in more debtI asked to speak to a supervisor and he just as rude as she was.They make a stressful situation more stressful!! This Is a very unprofessional company!!

Initial Business Response / [redacted] (1000, 8, 2015/06/05) */ Contact Name and Title: [redacted] - [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @STONELEIGH.BIZ On May 26, Stoneleigh Recovery Associates, LLC (SRA) received the Revdex.com (Revdex.com) complaint filed by Ms [redacted] ***SRA is a third party debt collection agencySRA does not own the account referenced in MsLeach's complaintWe take every complaint seriously and wish to resolve this matter amicably SRA abides by all local, state and federal laws regulating our businessSRA established our policies and procedures to exceed the minimum requirements established by these lawsIn fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal lawsAs part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employmentThis includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program Ms [redacted] is correct that her account is past the statute of limitations in California for filing a law suit to recover the past due balanceThe expiration of the statute of limitations does not invalidate the right of the debt owner to obtain repayment through collection activity; rather it merely renders the debt unenforceable by way of a lawsuitOther means of collection activity is permissible beyond the expiration of the statute of limitations We have processed Ms***'s request to cease and desist communicationsSRA updated her account recordsMs [redacted] will not receive any letters or phone calls from SRA regarding the accountWe also informed our customer of Ms***'s cease and desist requestIf Ms [redacted] would like to resolve the account she can call our officeWe can be reached at XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 8, 2014/10/28) */ Contact Name and Title: [redacted] ***, Compliance Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @stoneleigh.biz Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agencyOn October 16, Stoneleigh Recovery Associates (SRA) received the Revdex.com (Revdex.com) complaint filed by [redacted] SRA does not own the account referenced in Mr [redacted] 's complaintOur customer owns the account with original [redacted] credit card number XXXX-XXXX-XXXX-On March 4, our customer placed the account with our office for collectionThis communication is in response to [redacted] 's complaint Revdex.com SRA was very disappointed to learn of Mr [redacted] 's complaint regarding conduct by an SRA representativeWe take every complaint seriously and wish to resolve this matter amicablySRA abides by all local, state and federal laws regulating our businessSRA established our policies and procedures to exceed the minimum requirements established by these lawsIn fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal lawsAs part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employmentThis includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary programRest assured that consistent with SRA policy and standards of conduct, we will take any disciplinary action necessary against any employee found to have violated our policies or standards After reviewed the account history, there was a miscommunication between the SRA representative and Mr [redacted] Our records reflect that our customer authorized a settlement for $2,During a phone call with an SRA representative, Mr [redacted] did not agree to pay that settlement amountInstead our records reflect that Mr [redacted] wanted to settle for $2,Our customer did not approve that settlement amountNevertheless, the SRA representative helped Mr [redacted] set up the two payments totaling $2,Both payments clearedMr [redacted] thought his account was settled, but our customer did not because they had not authorized the $2,settlement In light of this miscommunication and in an effort to resolve this complaint in the light most favorable to Mr [redacted] , we contacted our customer and they have agreed to settle the account for the two prior payments of $2,Our customer will recall the account from the new collection agencyOur customer will request that the credit reporting agencies delete any trade lines in regards to the accountMr [redacted] will receive a settlement letter reflecting that the account has been settled

Initial Business Response / [redacted] (1000, 7, 2014/06/17) */ Contact Name and Title: [redacted] - COMPLIANCE Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @STONELEIGH.BIZ On June 7, Stoneleigh Recovery Associates (SRA) received the Revdex.com (Revdex.com) complaint filed by [redacted] [redacted] We take every complaint seriously and wish to resolve this matter amicably Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency, but this is not an attempt to collect a debtThis is a response to the Revdex.com complaint received in our officeSRA does not own the account referenced in [redacted] 's complaintOur customer [redacted] Receivables Inc [redacted] owns the accountOn August 20, Bureaus placed Mr [redacted] 's account with our office for collection SRA abides by all local, state and federal laws regulating our businessSRA established our policies and procedures to exceed the minimum requirements established by these lawsIn fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal lawsAs part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employmentThis includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program SRA conducted an investigation into Mr [redacted] 's allegationsSince the account was placed in August of 2013, SRA records reveal that we have only spoken to one person, one timeon June 6, During this only phone call to a phone number ending in 0731, the SRA representative was unable to identify the person who answered the phone before this person hung up the phoneThe individual with whom we spoke indicated that they had spoken to someone at SRA before; however, our records demonstrate that the June phone call is the only call where an SRA representative reached a person SRA has sent Mr [redacted] four lettersWe sent our initial letter on August 21, 2013; this letter included all the information concerning how to dispute the account and request validationWe also sent letters on October 3, 2013, December 17, 2013, and March 5, SRA will treat Mr [redacted] 's complaint as a dispute of the accountWe have ceased collection activitiesAdditionally, we will treat his complaint as a request to stop all communicationsWe will no longer contact Mr [redacted] by telephone or mailTherefore, we will close the account in our office and return the account to our customer Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/06/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Marcos ***

On May 2, SRA received the Revdex.coms complaint filed by [redacted] Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency This is not an attempt to collect a debt, this correspondence is in response to Ms [redacted] complaint We take every complaint seriously and wish to resolve this matter amicably As an initial matter, SRA abides by all local, state and federal laws regulating our business SRA established our policies and procedures to exceed the minimum requirements established by these laws In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal lawsAs part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employmentThis includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program We are in the process of conducting a thorough investigation to insure that our policies and procedures were followed SRA is committed to superior service for all consumers SRA does not own the account On April 3, 2016, it was placed in our office for collection services by the current account owner On April 11, 2016, we telephoned a phone number that we believe is associated with Ms [redacted] When we speak to a consumer we are required by state and federal privacy laws, as well as client requirements, to confirm that we are speaking with the correct individual with three pieces of personal identification information The individual with whom we spoke on April did not want to provide this verification information so our agent was not able to speak with the individual regarding the account On April 15, 2016, we spoke with Ms [redacted] She requested an itemized bill The representative treated the request as a dispute of the account and immediately following the call updated the records accordingly—stopping all collection activity As to Ms [redacted] concern about a withdrawl being made from her account, SRA does not have any payment information of Ms [redacted] on fileSRA does not process payments or withdraw funds for payment without express consent of the account holderIt is not possible to withdraw money from any of her accounts without her providing that information to our officeAnd at no time during the call did the representative indicate that SRA would “take the money out of her account.” Pursuant to the request of the account owner, we have closed and returned the account The account owner will be following up on the dispute directly SRA has returned all account information to them The above listed account in our office is closed We have requested the itemized documents from our customer SRA will not resume debt collection activities on the account until Ms [redacted] has received the itemized account validationTell us why here

Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] On September 24, SRA received the complaint [redacted] filed with the Revdex.com (Revdex.com)Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agencyWe take every complaint seriously and wish to resolve this matter amicably SRA abides by all local, state and federal laws regulating our businessSRA established our policies and procedures to exceed the minimum requirements established by these lawsIn fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal lawsAs part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employmentThis includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program SRA does not own the account referenced in [redacted] complaintOn March 24, the account was placed in our office for collection servicesSRA representatives spoke with [redacted] on a couple of occasions concerning the accountDuring one conversation [redacted] indicated that a worker's compensation claim would resolve the outstanding balanceOur representative did inform [redacted] that he would be refunded any of his payments if the worker compensation claim paid the full outstanding balanceSRA has sent documentation to the worker's compensation representative two timesAfter sending the documentation for the second time, the worker's compensation representative requested an itemized billTo comply with privacy rules, SRA requires consent of the patient before disclosing any medical information to a third party, such as an attorney or a worker's compensation representativeWe never received such documentation from the worker's compensation representative and to date we have not received any payment from the workers compensation claims department The transaction notifications are reminders for [redacted] as he set up monthly payments to be made toward the outstanding balance Additionally, because the account is medical in nature, we can not release any other information through the Revdex.com response portal, but if [redacted] would like additional information about the account he can call our office toll-free at [redacted] Monday through Thursday between 8:AM and 8:PM (CST) or Friday between 8:AM and 5:PM (CST) In regards to [redacted] questions regarding an SRA representative asking about his birthday, SRA is required by both privacy laws and customer protocols to identify a consumer over the phone with two pieces of personal identification information before discussing information concerning the accountThe two pieces of information can be either the home address, date of birth, or last four digits of the social security numberOn incoming calls, we also might ask for a consumer's phone number to help identify the correct account in our system

Initial Business Response / [redacted] (1000, 5, 2014/08/26) */ Contact Name and Title: [redacted] - Compliance Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @stoneleigh.biz On August 25, SRA received the complaint filed with the Revdex.coms by [redacted] SRA is a debt collection company, but this is not an attempt to collect a debtThis is in response to Ms [redacted] 's complaint SRA abides by all local, state and federal laws regulating our businessSRA established our policies and procedures to exceed the minimum requirements established by these lawsIn fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, and federal lawsAs part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employmentThis includes call monitoring, written exams, one-on-one instructionAdditionally, SRA institutes a progressive disciplinary program to guard against any illegal or unprofessional conductWe take every complaint seriously and wish to resolve this matter amicably Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agencySRA does not own the account in questionOur client The [redacted] Group Portfolio Number [redacted] LLC [redacted] owns the original account number XXXX-XXXX-XXXX- On October 11, 2012, [redacted] placed the account with our office for collectionAt the time of placement, our office was informed the outstanding balance was $1,The card was originally an [redacted] card purchased by [redacted] Retail Card Services, Inc., and later sold to [redacted] SRA conducted an investigation into Ms [redacted] 's allegationsMs [redacted] spoke with SRA representatives on several prior conversations before agreeing to make payments toward the outstanding balanceOn March 19, Ms [redacted] set up nine payments (not twelve as mentioned in the complaint)Each payment amount was one hundred and fifty nine dollars ($159.00)Ms [redacted] scheduled the payments to begin March 29, through November 29, Each payment included a nine dollar ($9.00) payment processing fee which is not applied toward the outstanding balanceThe account continued to accrue interest daily throughout the nine months during which Ms [redacted] made paymentsSRA and [redacted] did not add any other charges or fees onto the outstanding balanceThere was no four hundred dollar "premium" charge as indicated in the complaint Ms [redacted] made all nine payments; however, the total amount Ms [redacted] paidone thousand three hundred and fifty dollars ($1,350.00)did not satisfy the entire balance owedIn December 2013, we attempted to set up an arrangement with Ms [redacted] to pay the remaining balance but we were unable to come to a resolutionWhen we were not able to collect the remaining balance, Bureaus recalled the account from our office on March 31, In regards to the desired resolution, the account is no longer in our office, and was returned to Bureaus on March 31, We have ceased collection activitiesAs to credit reporting, SRA does not place "trade lines" on credit reportsTrade lines are reports by a creditor about a consumer's accountBureaus is the creditor, SRA is the third party collection agencyIf you have further questions about their credit reporting please contact them at [redacted] Rd Suite [redacted] XXXXX

Tried to call them to make a settlement arrangement then after the arrangement was made I had an emergency, which caused me to not be able to payI called to get the settlement offer moved to another month, but the manager was so rude and making all these assumptions like he knows meHe came up with a lie about them sending me letters, which never happenedThey really don't seem legit because of the way they speak to peopleHe also tried to bully me into paying when I explained to him the situationI understand a debt is owed, but you need a better way of addressing people concerns because I didn't have to try to settle at all

On [redacted] SRA received the Revdex.com complaint filed by [redacted] *** SRA is a debt collection company, but this is not an attempt to collect a debtThis is in response to [redacted] ***’s complaint We take every complaint seriously and wish to resolve this matter amicably.As an initial matter, SRA apologizes for any delay in response In the complaint we received, it indicated that the complaint was first reported to the Revdex.com in October SRA first learned of the complaint when we received notice from the Revdex.com last Friday; however, the notice indicated that it was the second correspondence from the Revdex.com We do not know what happened and are following up both internally and with the Revdex.com to make sure this does not happen in the future.As to the complaint, SRA abides by all local, state and federal laws regulating our business SRA established our policies and procedures to exceed the minimum requirements established by these laws In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, and federal lawsAs part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employmentThis includes call monitoring, written exams, one-on-one instruction Additionally, SRA institutes a progressive disciplinary program to guard against any illegal or unprofessional conduct.SRA does not own the account in question Our customer, [redacted] *, LLC [redacted] owns the account On [redacted] placed the account with our office for collection On [redacted] ***, SRA sent an initial communication to [redacted] regarding the account containing both the federal and state language requirements, including an explanation of how to dispute the account SRA sent the letter to the address we have on file in Mesa, Arizona.In order to comply with privacy laws, SRA’s customers have developed protocols to identify a consumer over the phone with two pieces of personal identification information before discussing information concerning the account for privacy reasons The two pieces of information can be either the home address, date of birth, or last four digits of the social security number On incoming calls, we also might ask for a consumer’s phone number to help identify the correct account in our system Additionally, we must identify that we are speaking with the account holder prior to stating that SRA is a debt collection company because the [redacted] does not permit debt collectors to disclose to anyone else that we are attempting to collect a debt without the permission of the account holder.If [redacted] has additional questions regarding the account we can discuss them over the phone, but only after we have verified that we are speaking with the correct [redacted] *** We can be reached toll free at [redacted]

On May 16, SRA received the Consumer Financial Protection Bureau complaint filed by [redacted] Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency This is not an attempt to collect a debt, this correspondence is in response to Ms***’s complaint We take every complaint seriously and wish to resolve this matter amicably SRA abides by all local, state and federal laws regulating our business SRA established our policies and procedures to exceed the minimum requirements established by these laws In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal laws SRA does not own Ms***’s account The account is owed to [redacted] LLC Ms [redacted] is correct that her account is past the statute of limitations in Alabama for filing a law suit to recover the past due balance The expiration of the statute of limitations does not invalidate the right of the debt owner to obtain repayment through collection activity; rather it merely renders the debt unenforceable by way of a lawsuit Other means of collection activity is permissible beyond the expiration of the statute of limitations SRA has processed the complaint as a request to cease and desist all communication per Ms***’s request Therefore, SRA has closed the account in our office SRA will not contact Ms***’s again in regards to this account

Initial Business Response / [redacted] (1000, 8, 2014/09/23) */ Contact Name and Title: [redacted] - Compliance Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @stoneleigh.biz Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agencyOn September 11, Stoneleigh Recovery Associates (SRA) received the Revdex.com (Revdex.com) complaint filed by [redacted] SRA does not own the account referenced in Mr [redacted] 's complaintOur customer [redacted] LLC (***) owns the account with original credit card number XXXX-XXXX-XXXX-On September 3, [redacted] placed the account with our office for collectionThis communication is in response to [redacted] 's complaint Revdex.com; to the extent that it is an attempt to collect a debt, please be advised that any information received will be used for debt collection purposes We take every complaint seriously and wish to resolve this matter amicablySRA abides by all local, state and federal laws regulating our businessSRA established our policies and procedures to exceed the minimum requirements established by these lawsIn fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal lawsAs part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employmentThis includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program After receiving Mr [redacted] 's complaint we forwarded it to *** [redacted] responded that the account "is not paidThere are no payments posted to this account." They requested that Mr [redacted] provide proof of paymentIf Mr [redacted] could send us any documentation showing any payments made we will forward them immediately to [redacted] for their evaluation SRA also processed the complaint as a dispute of the accountWe have put all collections on hold until [redacted] provides validationAny validation we receive will be sent to Mr [redacted] Until validation is provided, SRA will not resume collection activities

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Contact Name and Title: [redacted] - COMPLIANCE Contact Phone: XXX-XXX-XXXX Contact Email: ***@STONELEIGH.BIZ On June 8, SRA received the complaint [redacted] filed with the Revdex.com (Revdex.com)Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agencyWe take every complaint seriously and wish to resolve this matter amicably SRA abides by all local, state and federal laws regulating our businessSRA established our policies and procedures to exceed the minimum requirements established by these lawsIn fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal lawsAs part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employmentThis includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program SRA does not own the account referenced in Mr [redacted] 's complaintOn May 4, the account was placed in our office for collection servicesOur customer represents and warrants that the accounts forwarded for collection services are valid, past due accountsSRA has processed Mr [redacted] 's complaint as both a dispute and a request to cease and desist all communicationTherefore, SRA has closed the account in our officeIt has been returned to the ownerThe owner has also been provided a copy of Mr [redacted] 's complaintSRA will not contact Mr [redacted] again in regards to this account In regards to Mr [redacted] 's questions regarding an SRA representative asking about his social security number, SRA is required by both privacy laws and customer protocols to identify a consumer over the phone with two pieces of personal identification information before discussing information concerning the accountThe two pieces of information can be either the home address, date of birth, or last four digits of the social security numberOn incoming calls, we also ask for a consumer's phone number to locate the account in our system

Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ Contact Name and Title: [redacted] - Compliance Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @stoneleigh.biz On July 15, SRA received the Revdex.com (Revdex.com) complaint [redacted] filedStoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agencyWe take every complaint seriously and wish to resolve this matter amicablyTo the extent that this response is an attempt to collect a debt, please know that any information SRA receives will be used for debt collection purposes SRA abides by all local, state and federal laws regulating our businessSRA established our policies and procedures to exceed the minimum requirements established by these lawsIn fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal lawsAs part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employmentThis includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program SRA does not own the account referenced in Ms [redacted] 's complaintOn February 25, the account owner, Bureaus Investment Group Portfolio No15, LLC (Bureaus), placed the account in our office for collection services On June 25, 2015, Mr [redacted] spoke with an SRA representative about the account and their financial situationThe SRA representative explained that SRA could accept a payment of two thousand one hundred and thirty three dollars and eight cents ($2,133.08), an amount less than the total owed, to settle the account in fullMr [redacted] indicated that he was hoping for a lower settlement amount around one thousand two hundred dollars ($1,200.00)As SRA does not own the account all settlements must be authorized and approved by the Bureaus, so the agent said he needed to contact our customer and would call Mr [redacted] back After speaking with our customer, the SRA representative called Mr [redacted] backThe SRA representative explained that Bureaus will accept one thousand seven hundred eighty five dollars ($1,785.00) to be paid within thirty daysIn the alternative, if the [redacted] want to spread payments out over six months Bureaus will accept one thousand nine hundred and one dollars ($1,901.00) to settle the account in full Bureaus is still willing to extend these offers to the McGills until August 15, If the [redacted] would like to accept the one-time payment of $1,to settle the account in full the payment must be made by August 15, If the [redacted] would like to accept the alternative offer, they can make the first payment of three hundred and seventeen dollars ($317.00) by August 15, The five other payments of $would be due by September 15, 2015; October 15, 2015; November 15, 2015; December 15, and January 15, SRA would like to continue to work with the [redacted] to resolve their accountWe can be reached toll free at XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 20**/04/09) */ Contact Name and Title: [redacted] Compliance Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @stoneleigh.biz On April 1, [redacted] Stoneleigh Recovery Associates (SRA) received the Revdex.com (Revdex.com) complaint filed by [redacted] This communication is from a debt collector; but, this is not an attempt to collect a debtThis communication is in response to Ms [redacted] 's Revdex.com complaint Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agencySRA does not own the account in questionOur customer [redacted] Investment Group Portfolio No**, LLC( [redacted] ) owns the original account number XXXX-XXXX-XXXX-*** SRA abides by all local, state and federal laws regulating our businessSRA established our policies and procedures to exceed the minimum requirements established by these lawsIn fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal lawsAs part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employmentThis includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program We are very disappointed to learn of Ms [redacted] 's complaint regarding mean conduct by our representativesSRA does not condone unprofessional or mean behavior by any employeeProfessional conduct by our employees is of the utmost importanceSRA is committed to superior service, not only for our customers, but for all consumersConsistent with SRA's policy and standards of conduct, we will take any disciplinary action necessary against any employee found to have violated our policies or standardsWe appreciate Ms [redacted] bringing this to our attention and invite Ms [redacted] to contact our Compliance Manager, [redacted] ***, to provide any other information that she may find relevant [redacted] can be reached at [redacted] @stoneleigh.biz or XXX-XXX-XXXX On February 2, 20**, after speaking with Ms [redacted] the SRA representative noted Ms [redacted] 's dispute and request for validation documentsAt that time we ceased all collection activities, until we provide the account documentation to Ms [redacted] The document request process can take more than thirty daysWhen we request documents from our customer, our customer must then request the documents from the original creditorOn April 2, [redacted] we received three documents The [redacted] Account Statement from August 28, to September 27, The [redacted] Account Statement from January 28, to February 27, This statement shows the last purchase on the account The [redacted] Account Statement from April 28, to May 27, We have sent these to Ms [redacted] for her reviewIf Ms [redacted] did not make the charge reflected on the statement, she indicated that she was not in the country, please contact us and we will send her the FTC fraud affidavit to completeWe can be reached toll free at XXX-XXX-XXXX Our customer has agreed to freeze interest charges on the account from February 2, [redacted] (the date Ms [redacted] requested documentation) until April **, 20**Therefore, no interest will have accrued while Ms [redacted] has been waiting for the account documentation Initial Consumer Rebuttal / [redacted] (3000, 7, 20**/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I appreciate the thorough explanation provided above, it does very little to resolve the issueI was promised an explanation of the charges and given until April **th with no interest and April 19th to respondAs of writing this message, I have NOT received any correspondenceAgain, this business is not sharing basic information about the charge in question so we can proceed to resolution I respectfully invite their compliance department to revisit their internal systemAll I ask is for a simple explanation of this charge that is negatively impacting my credit record Thank you, Final Business Response / [redacted] (4000, 12, 20**/05/14) */ We apologize for any delaySRA mailed the documents on April 8, 20**Ms [redacted] should receive the documents any dayOur policy is not to disclose the contents of the account documents in complaint correspondence to protect consumer's privacy Since receiving Ms [redacted] 's response, she called into our office and had a discussion with our Compliance ManagerWe appreciate her feedback Final Consumer Response / [redacted] (2000, 14, 20**/ (The consumer indicated he/she ACCEPTED the response from the business.) I received the mail from them since then and have resolved itI hope they improve their model after I gave them some feedback on my experience

Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency On March 17, Stoneleigh Recovery Associates (SRA) received Mr [redacted] rejection of SRA’s response to his March 8, Revdex.com (Revdex.com) complaint This communication is in response to Mr [redacted] complaint Revdex.com We take every complaint seriously and are disappointed that we did not resolve his matter amicablyOn Friday, March 11, we mailed Mr [redacted] a payment history letter demonstrating all of his payments and the current status of his account pursuant to his request At this point, he should have received this letter We apologize for any delay or inconvenience that occurred from the time that he originally requested a payment history letter If he still has not received the correspondence, please contact us at [redacted] or via telephone at [redacted] so that we can determine if there is a faster way to provide the letter.SRA is a family-run small business, employing close to one hundred hard working individuals We are a licensed, bonded and insured debt collection company We are accredited by the Revdex.com with an A ratingWe are a Certified Account Receivables Company through DBA, International We have a robust compliance management system to ensure that our policies and procedures meet and exceed federal, state and local laws Unfortunately, no one is perfect and when an employee makes a mistake we have a progressive disciplinary system in place to discipline, correct and retrain As previously mentioned, we have continuous training, written exams, one-on-one instruction, and regular call monitoring all designed to ensure consumers have positive customer service experiences with our representatives We appreciate Mr [redacted] that took the time to file a complaint with the Revdex.com giving us the opportunity to evaluate, address, and correct any issues that he had with our representatives.Again, if he still has not received the correspondence, please contact us at [redacted] or via telephone at [redacted] so that we can determine if there is a faster way to provide the letterTell us why here

On May 9, Stoneleigh Recovery Associates, LLC (SRA) received the complaint filed by [redacted] ( [redacted] ***) with the Revdex.com Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency This is not an attempt to collect a debt, this correspondence is in response to Ms [redacted] complaint We take every complaint seriously and wish to resolve this matter amicably SRA is a licensed, bonded and insured debt collection company We are accredited by the Revdex.com with an A rating SRA is also a Certified [redacted] Company by [redacted] SRA abides by all local, state and federal laws regulating our business SRA established our policies and procedures to exceed the minimum requirements established by these laws In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal lawsAs part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employmentThis includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program SRA does not own the account at issue [redacted] Receivables, Inc purchased the account and on April 3, 2017, it was placed in our office for collection services by the current account owner SRA conducted a thorough investigation into the allegations regarding a phone call to our officeOur records indicate only one phone call was ever placed from our office to a possible telephone number for MsN [redacted] on May 1, There was no answer, and no message was leftTherefore, MsN [redacted] has not ever spoken to a representative at our office to dispute the account, nor was she called a “deadbeat who should pay her bills.” Since MsN [redacted] appears to be disputing the account we reached out to the account owner and received a copy of the [redacted] Granting Judgment on the [redacted] The [redacted] was filed on September 12, and signed by the [redacted] of Surry SRA will mail a copy of the judgment to Ms [redacted] In regards to Ms [redacted] concerns regarding the statute of limitations, the statute of limitations for judgments in North Carolina is ten years On May 15, 2017, the account owner recalled the file from our office SRA has closed the file in our officeExcept for the letter we are mailing with a copy of the judgment, MsN [redacted] will not receive any further communications concerning this account from our office

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Address: 810 Springer Dr, Lombard, Illinois, United States, 60148-6413

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