Stoneleigh Recovery Associates, LLC

Initial Business Response /* (1000, 8, 2015/06/05) */
Contact Name and Title: [redacted] - [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@STONELEIGH.BIZ
On May 26, 2015 Stoneleigh Recovery Associates, LLC (SRA) received the Revdex.com (Revdex.com) complaint filed by Ms....

[redacted]. SRA is a third party debt collection agency. SRA does not own the account referenced in Ms. Leach's complaint. We take every complaint seriously and wish to resolve this matter amicably.
SRA abides by all local, state and federal laws regulating our business. SRA established our policies and procedures to exceed the minimum requirements established by these laws. In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal laws. As part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employment. This includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program.
Ms. [redacted] is correct that her account is past the statute of limitations in California for filing a law suit to recover the past due balance. The expiration of the statute of limitations does not invalidate the right of the debt owner to obtain repayment through collection activity; rather it merely renders the debt unenforceable by way of a lawsuit. Other means of collection activity is permissible beyond the expiration of the statute of limitations.
We have processed Ms. [redacted]'s request to cease and desist communications. SRA updated her account records. Ms. [redacted] will not receive any letters or phone calls from SRA regarding the account. We also informed our customer of Ms. [redacted]'s cease and desist request. If Ms. [redacted] would like to resolve the account she can call our office. We can be reached at XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2014/08/26) */
Contact Name and Title: [redacted] - Compliance
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stoneleigh.biz
On August 25, 2014 SRA received the complaint filed with the Revdex.coms by [redacted]. SRA is a debt...

collection company, but this is not an attempt to collect a debt. This is in response to Ms. [redacted]'s complaint.
SRA abides by all local, state and federal laws regulating our business. SRA established our policies and procedures to exceed the minimum requirements established by these laws. In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, and federal laws. As part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employment. This includes call monitoring, written exams, one-on-one instruction. Additionally, SRA institutes a progressive disciplinary program to guard against any illegal or unprofessional conduct. We take every complaint seriously and wish to resolve this matter amicably.
Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency. SRA does not own the account in question. Our client The [redacted] Group Portfolio Number [redacted] LLC [redacted] owns the original account number XXXX-XXXX-XXXX-5810.
On October 11, 2012, [redacted] placed the account with our office for collection. At the time of placement, our office was informed the outstanding balance was $1,442.57. The card was originally an [redacted] card purchased by [redacted] Retail Card Services, Inc., and later sold to [redacted]
SRA conducted an investigation into Ms. [redacted]'s allegations. Ms. [redacted] spoke with SRA representatives on several prior conversations before agreeing to make payments toward the outstanding balance. On March 19, 2013 Ms. [redacted] set up nine payments (not twelve as mentioned in the complaint). Each payment amount was one hundred and fifty nine dollars ($159.00). Ms. [redacted] scheduled the payments to begin March 29, 2013 through November 29, 2013. Each payment included a nine dollar ($9.00) payment processing fee which is not applied toward the outstanding balance. The account continued to accrue interest daily throughout the nine months during which Ms. [redacted] made payments. SRA and [redacted] did not add any other charges or fees onto the outstanding balance. There was no four hundred dollar "premium" charge as indicated in the complaint.
Ms. [redacted] made all nine payments; however, the total amount Ms. [redacted] paidone thousand three hundred and fifty dollars ($1,350.00)did not satisfy the entire balance owed. In December 2013, we attempted to set up an arrangement with Ms. [redacted] to pay the remaining balance but we were unable to come to a resolution. When we were not able to collect the remaining balance, Bureaus recalled the account from our office on March 31, 2014.
In regards to the desired resolution, the account is no longer in our office, and was returned to Bureaus on March 31, 2014. We have ceased collection activities. As to credit reporting, SRA does not place "trade lines" on credit reports. Trade lines are reports by a creditor about a consumer's account. Bureaus is the creditor, SRA is the third party collection agency. If you have further questions about their credit reporting please contact them at [redacted] Rd Suite [redacted] XXXXX.

They called my place of employment and made it seem it it was a emergency, I called back and recording stating that they were closed when they just called me 5min prior .So I called back the next day spoke will one of the reps she was very rude telling me she did a investigation that I have money and credit cards. And should pay the debt with my credit cards and get in more debt. I asked to speak to a supervisor and he just as rude as she was.They make a stressful situation more stressful!! This Is a very unprofessional company!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Marcos [redacted]

On September 11, 2017 SRA received the Revdex.com complaint filed by Jorge Z[redacted].  Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency.  This is not an attempt to collect a debt, this correspondence is in response to Mr. Z[redacted]’s complaint.  We take every complaint seriously and wish to resolve this matter amicably.    As an initial matter,  SRA abides by all local, state and federal laws regulating our business.  SRA established our policies and procedures to exceed the minimum requirements established by these laws.  In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal laws. As part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employment. This includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program.   SRA does not own the account at issue.  It was placed in our office by the current creditor on June 2, 2017.   SRA was very disappointed to learn of Mr. Z[redacted]’s complaint that an SRA agent refused to stop Mr. Z[redacted]’s pre-authorized monthly payment withdrawals.  Our agent’s professionalism is of the utmost importance to us. SRA policies and procedures require consumer authorization before any automatic withdrawal and our policies require our agents to honor any consumer’s directive to stop any previously authorized future payment withdrawal.  We appreciate Mr. Z[redacted] bringing this to our attention.  We have conducted a thorough investigation and consistent with SRA policy and standards of conduct, we have taken disciplinary action against any employee found to have violated our policies or standards. Our account records show that Mr. Z[redacted] had to process a stop payment through his bank for his August 2017 payment.  When SRA received notice of the stop payment on September 6, 2017 we deleted all previously authorized future withdrawals.  Therefore, there are no future payments set up on the account, there will be no future withdrawals. SRA would like to refund any fee Mr. Z[redacted] had to pay to ask his bank to stop the August payment.  If Mr. Z[redacted] could please contact Kelly K[redacted], General Counsel either by phone at [redacted] or email at [redacted] she will work to issue him a refund check for any stop payment fee.

Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency.  On March 17, 2016 Stoneleigh Recovery Associates (SRA) received Mr. [redacted] rejection of SRA’s response to his March 8, 2016 Revdex.com (Revdex.com) complaint.  This communication is in response to Mr. [redacted] complaint Revdex.com.  We take every complaint seriously and are disappointed that we did not resolve his matter amicably. On Friday, March 11, 2016 we mailed Mr. [redacted] a payment history letter demonstrating all of his payments and the current status of his account pursuant to his request.  At this point, he should have received this letter.  We apologize for any delay or inconvenience that occurred from the time that he originally requested a payment history letter.  If he still has not received the correspondence, please contact us at [redacted] or via telephone at [redacted] so that we can determine if there is a faster way to provide the letter.SRA is a family-run small business, employing close to one hundred hard working individuals.  We are a licensed, bonded and insured debt collection company.  We are accredited by the Revdex.com with an A rating. We are a Certified Account Receivables Company through DBA, International.  We have a robust compliance management system to ensure that our policies and procedures meet and exceed federal, state and local laws.  Unfortunately, no one is perfect and when an employee makes a mistake we have a progressive disciplinary system in place to discipline, correct and retrain.  As previously mentioned, we have continuous training, written exams, one-on-one instruction, and regular call monitoring all designed to ensure consumers have positive customer service experiences with our representatives.   We appreciate Mr. [redacted] that took the time to file a complaint with the Revdex.com giving us the opportunity to evaluate, address, and correct any issues that he had with our representatives.Again, if he still has not received the correspondence, please contact us at [redacted] or via telephone at [redacted] so that we can determine if there is a faster way to provide the letter. Tell us why here...

On May 16, 2016 SRA received the Consumer Financial Protection Bureau complaint filed by [redacted] Stoneleigh...

Recovery Associates, LLC (SRA) is a third party debt collection agency.  This is not an attempt to collect a debt, this correspondence is in response to Ms. [redacted]’s complaint.  We take every complaint seriously and wish to resolve this matter amicably. 

SRA abides by all local, state and federal laws regulating our business.  SRA established our policies and procedures to exceed the minimum requirements established by these laws.  In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal laws.

SRA does not own Ms. [redacted]’s account.  The account is owed to [redacted] LLC. 

Ms. [redacted] is correct that her account is past the statute of limitations in Alabama for filing a law suit to recover the past due balance.  The expiration of the statute of limitations does not invalidate the right of the debt owner to obtain repayment through collection activity; rather it merely renders the debt unenforceable by way of a lawsuit.  Other means of collection activity is permissible beyond the expiration of the statute of limitations.

SRA has processed the complaint as a request to cease and desist all communication per Ms. [redacted]’s request.  Therefore, SRA has closed the account in our office.  SRA will not contact Ms. [redacted]’s again in regards to this account.

Initial Business Response /* (1000, 5, 2015/06/05) */
Contact Name and Title: [redacted] - [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stoneleigh.biz
On May 25, 2015 SRA received the complaint [redacted] filed with the Revdex.com (Revdex.com). Stoneleigh Recovery...

Associates, LLC (SRA) is a third party debt collection agency. We take every complaint seriously and wish to resolve this matter amicably.
SRA abides by all local, state and federal laws regulating our business. SRA established our policies and procedures to exceed the minimum requirements established by these laws. In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal laws. As part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employment. This includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program.
SRA does not own the account referenced in Mr. [redacted]'s complaint. On May 4, 2015 the account was placed in our office for collection services. Our customer represents and warrants that the accounts forwarded for collection services are valid, past due accounts. Nevertheless, in an effort to resolve the complaint to Mr. [redacted]'s satisfaction SRA has closed the account in our office. It has been returned to the owner. The owner has also been provided a copy of Mr. [redacted]'s complaint. SRA will not contact Mr. [redacted] again in regards to this account.
In regards to Mr. [redacted]'s questions regarding an SRA representative asking about his social security number, SRA is required by both privacy laws and customer protocols to identify a consumer over the phone with two pieces of personal identification information before discussing information concerning the account. The two pieces of information can be either the home address, date of birth, or last four digits of the social security number. On incoming calls, we also might ask for a consumer's phone number to help identify the correct account in our system.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have closed the account, but they will just sell it to another company then blanket Denver with these letters again. I am not the correct [redacted] they are trying to collect money from, but this is part of their dirty scam to get paid. Go after the correct person you dirt bags and leave me alone. I pay my bills.

On May 9, 2017 Stoneleigh Recovery Associates, LLC (SRA) received the complaint filed by [redacted] ([redacted]) with the Revdex.com.  Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency.  This is not an attempt to collect a debt, this...

correspondence is in response to Ms. [redacted] complaint.  We take every complaint seriously and wish to resolve this matter amicably.    SRA is a licensed, bonded and insured debt collection company.  We are accredited by the Revdex.com with an A rating.  SRA is also a Certified [redacted] Company by [redacted].  SRA abides by all local, state and federal laws regulating our business.  SRA established our policies and procedures to exceed the minimum requirements established by these laws.  In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal laws. As part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employment. This includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program.   SRA does not own the account at issue.  [redacted] Receivables, Inc purchased the account and on April 3, 2017, it was placed in our office for collection services by the current account owner.   SRA conducted a thorough investigation into the allegations regarding a phone call to our office. Our records indicate only one phone call was ever placed from our office to a possible telephone number for Ms. N[redacted] on May 1, 2017. There was no answer, and no message was left. Therefore, Ms. N[redacted] has not ever spoken to a representative at our office to dispute the account, nor was she called a “deadbeat who should pay her bills.”   Since Ms. N[redacted] appears to be disputing the account we reached out to the account owner and received a copy of the [redacted] Granting Judgment on the [redacted]  The [redacted] was filed on September 12, 2011 and signed by the [redacted] of Surry.  SRA will mail a copy of the judgment to Ms. [redacted]    In regards to Ms. [redacted] concerns regarding the statute of limitations, the statute of limitations for judgments in North Carolina is ten years.    On May 15, 2017, the account owner recalled the file from our office.  SRA has closed the file in our office. Except for the letter we are mailing with a copy of the judgment, Ms. N[redacted] will not receive any further communications concerning this account from our office.

On November 16, 2016 SRA received the Revdex.com complaint filed by Marcos [redacted]  Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency.  This is not an attempt to collect a debt, this correspondence is in response to Mr. [redacted] complaint. ...

We take every complaint seriously and wish to resolve this matter amicably.    As an initial matter, SRA is a legitimate, family-run small business, employing close to one hundred hard working individuals.  We are a licensed, bonded and insured debt collection company.  We are accredited by the Revdex.com with an A rating.  SRA is also a Certified Professional Receivables Management Company by DBA International.  SRA abides by all local, state and federal laws regulating our business.  SRA established our policies and procedures to exceed the minimum requirements established by these laws.  In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal laws. As part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employment. This includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program.   SRA does not own the account at issue.  First Financial Investment Fund V, LLC (First Financial) purchased the account and on October 19, 2016, it was placed in our office for collection services by the current account owner.   SRA treated Mr. [redacted] complaint as a dispute of the account and we have stopped all collection activity.  SRA sent a copy of Mr. [redacted] complaint to First Financial.    First Financial instructed us to close the account in our office.  SRA has returned the account to First Financial.  SRA will not conduct any further collection activities on the account.  The account is closed.  First Financial asked us to send Mr. [redacted] a letter stating that the account has been settled and the account will not be sold and/or placed with another collection agency.

On December 23, 2015 SRA received the Revdex.com complaint filed by Joseph [redacted]. 
size="3">Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency, but this is not an attempt to collect a debt. We take every complaint seriously and wish to resolve this matter amicably. 

SRA is a licensed and bonded collection agency, accredited by the Revdex.com.  SRA abides by all local, state and federal laws regulating our business.  SRA established our policies and procedures to exceed the minimum requirements established by these laws.  In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, and federal laws. As part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employment. This includes call monitoring, written exams, one-on-one instruction.  Additionally, SRA institutes a progressive disciplinary program to guard against any illegal or unprofessional conduct.

SRA does not own the account referenced in Mr. [redacted]’s complaint.  On December 10, 2015 the account was placed in our office for collection services by CFAM Financial Services, LLC (CFAM).

SRA has processed Mr. [redacted]’s complaint as a dispute of the account.  We have updated the account notes and requested validation from CFAM.  SRA will not resume collection activities on the account until validation has been provided. 
Mr. [redacted] also mentioned the expiration of the statute of limitations in regards to the account.  The expiration of the statute of limitations does not invalidate the right of the debt owner to obtain repayment through collection activity; rather it merely renders the debt unenforceable by way of a lawsuit. Other means of collection activity is permissible beyond the expiration of the statute of limitations.
If Mr. [redacted] has further questions we can be reached toll-free at 866-724-2330 Monday thru Thursday between 8 AM and 8 PM (CST), Friday between 8 AM and 5 PM (CST).
Tell us why here...

On September 11, 2017 SRA received the Revdex.com complaint filed by Jorge Z[redacted].  Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency.  This is not an attempt to collect a debt, this correspondence is in response to Mr. Z[redacted]’s...

complaint.  We take every complaint seriously and wish to resolve this matter amicably.    As an initial matter,  SRA abides by all local, state and federal laws regulating our business.  SRA established our policies and procedures to exceed the minimum requirements established by these laws.  In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal laws. As part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employment. This includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program.   SRA does not own the account at issue.  It was placed in our office by the current creditor on June 2, 2017.   SRA was very disappointed to learn of Mr. Z[redacted]’s complaint that an SRA agent refused to stop Mr. Z[redacted]’s pre-authorized monthly payment withdrawals.  Our agent’s professionalism is of the utmost importance to us. SRA policies and procedures require consumer authorization before any automatic withdrawal and our policies require our agents to honor any consumer’s directive to stop any previously authorized future payment withdrawal.  We appreciate Mr. Z[redacted] bringing this to our attention.  We have conducted a thorough investigation and consistent with SRA policy and standards of conduct, we have taken disciplinary action against any employee found to have violated our policies or standards. Our account records show that Mr. Z[redacted] had to process a stop payment through his bank for his August 2017 payment.  When SRA received notice of the stop payment on September 6, 2017 we deleted all previously authorized future withdrawals.  Therefore, there are no future payments set up on the account, there will be no future withdrawals. SRA would like to refund any fee Mr. Z[redacted] had to pay to ask his bank to stop the August payment.  If Mr. Z[redacted] could please contact Kelly K[redacted]-S[redacted], General Counsel either by phone at [redacted] or email at [redacted] she will work to issue him a refund check for any stop payment fee.

Initial Business Response /* (1000, 5, 2015/06/17) */
Contact Name and Title: [redacted] - COMPLIANCE
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@STONELEIGH.BIZ
On June 8, 2015 SRA received the complaint [redacted] filed with the Revdex.com (Revdex.com). Stoneleigh Recovery...

Associates, LLC (SRA) is a third party debt collection agency. We take every complaint seriously and wish to resolve this matter amicably.
SRA abides by all local, state and federal laws regulating our business. SRA established our policies and procedures to exceed the minimum requirements established by these laws. In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal laws. As part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employment. This includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program.
SRA does not own the account referenced in Mr. [redacted]'s complaint. On May 4, 2015 the account was placed in our office for collection services. Our customer represents and warrants that the accounts forwarded for collection services are valid, past due accounts. SRA has processed Mr. [redacted]'s complaint as both a dispute and a request to cease and desist all communication. Therefore, SRA has closed the account in our office. It has been returned to the owner. The owner has also been provided a copy of Mr. [redacted]'s complaint. SRA will not contact Mr. [redacted] again in regards to this account.
In regards to Mr. [redacted]'s questions regarding an SRA representative asking about his social security number, SRA is required by both privacy laws and customer protocols to identify a consumer over the phone with two pieces of personal identification information before discussing information concerning the account. The two pieces of information can be either the home address, date of birth, or last four digits of the social security number. On incoming calls, we also ask for a consumer's phone number to locate the account in our system.

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
On October 09, 2015 SRA received the consumer response [redacted]y filed with the Revdex.com (Revdex.com). Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency. We take every complaint seriously and wish to resolve this matter amicably.
Based upon the information provided by the [redacted] who filed this Revdex.com complaint, we now understand that he is not the same [redacted] who communicated with our office in detail regarding payment of the account. In order to remove the [redacted] from our account records, as the incorrect [redacted] we would need him to contact our office so we can be sure to avoid contacting him again in regards to this account. We need his telephone number and address. The information provided with the response did not provide this information so we cannot remove it from the account (as we don't know which phone number(s) and address(es) we have associated with the account that might be the contact information of the [redacted] who filed the complaint). We can be reached toll free at [redacted]

Initial Business Response /* (1000, 5, 2015/07/23) */
Contact Name and Title: [redacted] - Compliance
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stoneleigh.biz
On July 15, 2015 SRA received the Revdex.com (Revdex.com) complaint [redacted] filed. Stoneleigh Recovery...

Associates, LLC (SRA) is a third party debt collection agency. We take every complaint seriously and wish to resolve this matter amicably. To the extent that this response is an attempt to collect a debt, please know that any information SRA receives will be used for debt collection purposes.
SRA abides by all local, state and federal laws regulating our business. SRA established our policies and procedures to exceed the minimum requirements established by these laws. In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal laws. As part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employment. This includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program.
SRA does not own the account referenced in Ms. [redacted]'s complaint. On February 25, 2015 the account owner, Bureaus Investment Group Portfolio No. 15, LLC (Bureaus), placed the account in our office for collection services.
On June 25, 2015, Mr. [redacted] spoke with an SRA representative about the account and their financial situation. The SRA representative explained that SRA could accept a payment of two thousand one hundred and thirty three dollars and eight cents ($2,133.08), an amount less than the total owed, to settle the account in full. Mr. [redacted] indicated that he was hoping for a lower settlement amount around one thousand two hundred dollars ($1,200.00). As SRA does not own the account all settlements must be authorized and approved by the Bureaus, so the agent said he needed to contact our customer and would call Mr. [redacted] back.
After speaking with our customer, the SRA representative called Mr. [redacted] back. The
SRA representative explained that Bureaus will accept one thousand seven hundred eighty five dollars ($1,785.00) to be paid within thirty days. In the alternative, if the [redacted] want to spread payments out over six months Bureaus will accept one thousand nine hundred and one dollars ($1,901.00) to settle the account in full.
Bureaus is still willing to extend these offers to the McGills until August 15, 2015. If the [redacted] would like to accept the one-time payment of $1,785 to settle the account in full the payment must be made by August 15, 2015. If the [redacted] would like to accept the alternative offer, they can make the first payment of three hundred and seventeen dollars ($317.00) by August 15, 2015. The five other payments of $317.00 would be due by September 15, 2015; October 15, 2015; November 15, 2015; December 15, 2015 and January 15, 2016. SRA would like to continue to work with the [redacted] to resolve their account. We can be reached toll free at XXX-XXX-XXXX

On
[redacted] SRA received the Revdex.com complaint filed by [redacted].  SRA is a debt collection company, but this is
not an attempt to collect a debt. This is in response to [redacted]’s complaint.
We take every complaint seriously and wish to resolve this matter amicably.As
an initial...

matter, SRA apologizes for any delay in response.  In the complaint we received, it indicated
that the complaint was first reported to the Revdex.com in October.  SRA first learned of the complaint when we
received notice from the Revdex.com last Friday; however, the notice indicated that it
was the second correspondence from the Revdex.com.  We do not know what happened and are following up both internally and
with the Revdex.com to make sure this does not happen in the future.As
to the complaint, SRA abides by all local, state and federal laws regulating
our business.  SRA established our
policies and procedures to exceed the minimum requirements established by these
laws.  In fact, SRA established an
internal compliance program in order to ensure observance of all applicable
local, state, and federal laws. As part of the compliance program, management
not only trains representatives at the onset of their hire but also administers
continuous training throughout employment. This includes call monitoring,
written exams, one-on-one instruction.  Additionally, SRA institutes a progressive disciplinary program to guard
against any illegal or unprofessional conduct.SRA
does not own the account in question.  Our customer, [redacted], LLC [redacted] owns
the account.  On [redacted] placed the account with our office for collection.  On [redacted], SRA sent an initial
communication to [redacted] regarding the account containing both the federal
and state language requirements, including an explanation of how to dispute the
account.  SRA sent the letter to the
address we have on file in Mesa, Arizona.In order to comply
with privacy laws, SRA’s customers have developed protocols to identify a
consumer over the phone with two pieces of personal identification information
before discussing information concerning the account for privacy reasons.  The two pieces of information can be either
the home address, date of birth, or last four digits of the social security
number.  On incoming calls, we also might
ask for a consumer’s phone number to help identify the correct account in our
system.  Additionally, we
must identify that we are speaking with the account holder prior to stating
that SRA is a debt collection company because the [redacted] does not permit debt collectors to disclose to anyone else that
we are attempting to collect a debt without the permission of the account
holder.If [redacted] has
additional questions regarding the account we can discuss them over the phone,
but only after we have verified that we are speaking with the correct [redacted]  We can be reached toll free at [redacted]

Tried to call them to make a settlement arrangement then after the arrangement was made I had an emergency, which caused me to not be able to pay. I called to get the settlement offer moved to another month, but the manager was so rude and making all these assumptions like he knows me. He came up with a lie about them sending me letters, which never happened. They really don't seem legit because of the way they speak to people. He also tried to bully me into paying when I explained to him the situation. I understand a debt is owed, but you need a better way of addressing people concerns because I didn't have to try to settle at all.

Initial Business Response /* (1000, 8, 2014/10/28) */
Contact Name and Title: [redacted], Compliance
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stoneleigh.biz
Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency. On October 16, 2014 Stoneleigh Recovery...

Associates (SRA) received the Revdex.com (Revdex.com) complaint filed by [redacted]. SRA does not own the account referenced in Mr. [redacted]'s complaint. Our customer owns the account with original [redacted] credit card number XXXX-XXXX-XXXX-1107. On March 4, 2014 our customer placed the account with our office for collection. This communication is in response to [redacted]'s complaint Revdex.com.
SRA was very disappointed to learn of Mr. [redacted]'s complaint regarding conduct by an SRA representative. We take every complaint seriously and wish to resolve this matter amicably. SRA abides by all local, state and federal laws regulating our business. SRA established our policies and procedures to exceed the minimum requirements established by these laws. In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal laws. As part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employment. This includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program. Rest assured that consistent with SRA policy and standards of conduct, we will take any disciplinary action necessary against any employee found to have violated our policies or standards.
After reviewed the account history, there was a miscommunication between the SRA representative and Mr. [redacted]. Our records reflect that our customer authorized a settlement for $2,346.50. During a phone call with an SRA representative, Mr. [redacted] did not agree to pay that settlement amount. Instead our records reflect that Mr. [redacted] wanted to settle for $2,000. Our customer did not approve that settlement amount. Nevertheless, the SRA representative helped Mr. [redacted] set up the two payments totaling $2,000.00. Both payments cleared. Mr. [redacted] thought his account was settled, but our customer did not because they had not authorized the $2,000.00 settlement.
In light of this miscommunication and in an effort to resolve this complaint in the light most favorable to Mr. [redacted], we contacted our customer and they have agreed to settle the account for the two prior payments of $2,000.00. Our customer will recall the account from the new collection agency. Our customer will request that the credit reporting agencies delete any trade lines in regards to the account. Mr. [redacted] will receive a settlement letter reflecting that the account has been settled.

Initial Business Response /* (1000, 5, 2015/06/05) */
Contact Name and Title: [redacted] - [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stoneleigh.biz
On May 25, 2015 SRA received the complaint [redacted] filed with the Revdex.com (Revdex.com). Stoneleigh Recovery Associates,...

LLC (SRA) is a third party debt collection agency. We take every complaint seriously and wish to resolve this matter amicably.
SRA abides by all local, state and federal laws regulating our business. SRA established our policies and procedures to exceed the minimum requirements established by these laws. In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal laws. As part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employment. This includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program.
SRA does not own the account referenced in Mr. [redacted]'s complaint. On May 4, 2015 the account was placed in our office for collection services. Our customer represents and warrants that the accounts forwarded for collection services are valid, past due accounts. Nevertheless, in an effort to resolve the complaint to Mr. [redacted]'s satisfaction SRA has closed the account in our office. It has been returned to the owner. The owner has also been provided a copy of Mr. [redacted]'s complaint. SRA will not contact Mr. [redacted] again in regards to this account.
In regards to Mr. [redacted]'s questions regarding an SRA representative asking about his social security number, SRA is required by both privacy laws and customer protocols to identify a consumer over the phone with two pieces of personal identification information before discussing information concerning the account. The two pieces of information can be either the home address, date of birth, or last four digits of the social security number. On incoming calls, we also might ask for a consumer's phone number to help identify the correct account in our system.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have closed the account, but they will just sell it to another company then blanket Denver with these letters again. I am not the correct [redacted] they are trying to collect money from, but this is part of their dirty scam to get paid. Go after the correct person you dirt bags and leave me alone. I pay my bills.

Initial Business Response /* (1000, 5, 20**/04/09) */
Contact Name and Title: [redacted] Compliance Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stoneleigh.biz
On April 1, 20** Stoneleigh Recovery Associates (SRA) received the Revdex.com (Revdex.com) complaint filed by [redacted]...

[redacted]. This communication is from a debt collector; but, this is not an attempt to collect a debt. This communication is in response to Ms. [redacted]'s Revdex.com complaint.
Stoneleigh Recovery Associates, LLC (SRA) is a third party debt collection agency. SRA does not own the account in question. Our customer [redacted] Investment Group Portfolio No. **, LLC. ([redacted]) owns the original account number XXXX-XXXX-XXXX-[redacted].
SRA abides by all local, state and federal laws regulating our business. SRA established our policies and procedures to exceed the minimum requirements established by these laws. In fact, SRA established an internal compliance program in order to ensure observance of all applicable local, state, federal laws. As part of the compliance program, management not only trains representatives at the onset of their hire but also administers continuous training throughout employment. This includes call monitoring, written exams, one-on-one instruction, and a progressive disciplinary program.
We are very disappointed to learn of Ms. [redacted]'s complaint regarding mean conduct by our representatives. SRA does not condone unprofessional or mean behavior by any employee. Professional conduct by our employees is of the utmost importance. SRA is committed to superior service, not only for our customers, but for all consumers. Consistent with SRA's policy and standards of conduct, we will take any disciplinary action necessary against any employee found to have violated our policies or standards. We appreciate Ms. [redacted] bringing this to our attention and invite Ms. [redacted] to contact our Compliance Manager, [redacted], to provide any other information that she may find relevant. [redacted] can be reached at [redacted]@stoneleigh.biz or XXX-XXX-XXXX.
On February 2, 20**, after speaking with Ms. [redacted] the SRA representative noted Ms. [redacted]'s dispute and request for validation documents. At that time we ceased all collection activities, until we provide the account documentation to Ms. [redacted]. The document request process can take more than thirty days. When we request documents from our customer, our customer must then request the documents from the original creditor. On April 2, 20** we received three documents.
1. The [redacted] Account Statement from August 28, 2014 to September 27, 2014.
2. The [redacted] Account Statement from January 28, 2014 to February 27, 2014. This statement shows the last purchase on the account.
3. The [redacted] Account Statement from April 28, 2013 to May 27, 2013.
We have sent these to Ms. [redacted] for her review. If Ms. [redacted] did not make the charge reflected on the statement, she indicated that she was not in the country, please contact us and we will send her the FTC fraud affidavit to complete. We can be reached toll free at XXX-XXX-XXXX.
Our customer has agreed to freeze interest charges on the account from February 2, 20** (the date Ms. [redacted] requested documentation) until April **, 20**. Therefore, no interest will have accrued while Ms. [redacted] has been waiting for the account documentation.
Initial Consumer Rebuttal /* (3000, 7, 20**/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate the thorough explanation provided above, it does very little to resolve the issue. I was promised an explanation of the charges and given until April **th with no interest and April 19th to respond. As of writing this message, I have NOT received any correspondence. Again, this business is not sharing basic information about the charge in question so we can proceed to resolution.
I respectfully invite their compliance department to revisit their internal system. All I ask is for a simple explanation of this charge that is negatively impacting my credit record.
Thank you,
Final Business Response /* (4000, 12, 20**/05/14) */
We apologize for any delay. SRA mailed the documents on April 8, 20**. Ms. [redacted] should receive the documents any day. Our policy is not to disclose the contents of the account documents in complaint correspondence to protect consumer's privacy.
Since receiving Ms. [redacted]'s response, she called into our office and had a discussion with our Compliance Manager. We appreciate her feedback.
Final Consumer Response /* (2000, 14, 20**/05/**) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the mail from them since then and have resolved it. I hope they improve their model after I gave them some feedback on my experience.