Strategic Real Estate Coach, Inc.

[redacted],   sorry to hear of your situation and I have attached the full communications between you and our team. It does seem we were willing to refund you back in october but you decided to continue taking part in the 1 on 1 coaching with our team.  Since you have fully utizlied our...

products I cannot issue a refund as well as being well beyond the refund period.I would be happy to offer you a supplemental program to help with your real estate investing at no charge if you are interested.  Also as you know, there are numerous lenders throughout the country that offer private money, hard money, transactional funding etc.·            CloseHi [redacted] - My name is [redacted] -#[redacted]·       CloseFwd: [CONFIRMED] BECOME MY PARTNER… AND LET ME FUND ALL YOUR DEALS…FOR YOU!  Support·       Home·       ViewsOrganization (create)[redacted]closedTicket #[redacted]AppsBrandSRECAssignee*  Sheila A[redacted]Oct 07 03:04 pmThanks Leslee,She said very nice things about you:)Thanks and keep up the great work!Thank you!Sheila A[redacted] - Director of CSR   Strategic Real Estate CoachOct 07 09:31 am Good morning [redacted]!We are happy that you have been able to work things out with our main office. We did not refund you and you may continue coaching with us. We have you scheduled for session 2 and 3 with Leslee G[redacted] on Wed. 10/12 and 10/19 at 2 p.m. ET. We hope that Leslee's contacts can help you obtain the success you are looking for!The only thing that may hinder these upcoming events is if you are not able to pay the $997.50 which is due on 10/9/16. We could allow you a few days leeway but it would have to been paid by at least 10/11/16.Could you please let us know about your payment situation?Jo-Lynn Customer Care Manager I want to speak to someone this afternoon please. Jennifer told me I need 12k to do my deal. Leslee told me I need to use another company for funding -and for the other company I have to have credit, they only will give 250k and no more 50k in repairs. my number is 347.325.4145 and anytime after 4p est will ork. all this garbarge back and forth is costing me the deal - its hard enough finding it and now I got all this extra headache.thanks Sheila A[redacted]Oct 07 07:52 amHi Leslee,I have spoken with [redacted] many times over the last few days and explained that she will need up front money. She feels she can still do this program and along with your coaching succeed. I have also let Jo know that [redacted] does not want to cancel and feels she can move forward with her coaching.Sorry for any confusion.Thank you!Sheila A[redacted] - Director of CSR Sheila A[redacted]Oct 06 11:14 amHi [redacted],I tried to call you but the number on your account is not working.We have decided to refund you the $1000. you paid us on 9/9/2016. You will receive that shortly. We have put a stop payment on your next two scheduled payments as well. We are sorry that your present financial problems will hinder your dreams.In the meantime I have spoken with Millen, Brig, Jeff and Sheila at SREC that you referred to in our conversation. As per what is mentioned in the conversation concerning purchasing properties. They do say that you do not need a down payment and they do say that it is OK to have bad credit.....but regardless of that a client still has to have money for rehabs and minimum monthly payments. Millen explained many ways he could help you find some money. Leslee has a contact and that was given to you. You were given other options to get funds. Here is what Sheila from our main office told you: There is nothing down but customer is responsible for appraisal and site visits. The thing she was most upset about was building the monthly loan payments into the loan and we do not do that but she said Millen and or Jeff said she could. Customers have to pay a monthly payment for any loans with us. Hope this helps.I am sorry for your financial situation. It also sounds like a real communication breakdown occurred and we don't know how to help you with that as well. I am sure that you are/were looking for a way to find success through the real estate industry. From our standpoint we think that dissolving our relationship is the only way to fairly remedy your complaints vrs. what help was offered you.Best of Luck to you in your future endeavors,Jo-Lynn Customer Care Manager

[redacted], Thank you for bringing to my attention.  I will speak with the fore a mentioned people in your email and find out all sides of the circumstances surrounding your coaching and what might be done if anything to help rectify.I will keep you posted and have something for you by next...

week.  Thank you for your patience and while I know you purchased nearly a year ago, I will go through our files and see where the disconnect might have been.