Stratton Restoration

I will NEVER use them again and highly recommend you find another company. During the process of renovating my home, due to a leaky toilet on my upstairs level, my insurance suggested that we use company A, B, or C to repair. I went with their first recommendation, Stratton and they did get to work. During the process, they managed to break a tile while they were taking off baseboards and tried to hide it from me and their supervisor. When I contacted him about it he had no idea that it was broken. They also broke my entertainment center and didn't tell me about it either. They did try to repair it without telling me as well, but while moving it back into place when they were finished with the floors, it snapped and our 60" TV almost fell to the floor, that is how we noticed the break and their attempt to fix. We were lucky it didn't fall to the floor. My hand was injured in the process.

When work was complete -- TWO very long months later on a job that should have been finished in half the time, but because they told me they would be there at 9 and then I would get a call that my work was being pushed back two days because the crew that was supposed to come had to go somewhere else, multiple times this happened and it was very frustrating -- I signed off on all paperwork and paid for any additional work that I had them do on top of insurance. They said that they would turn things into insurance for anything else and thanked me for my business. Fast forward to six months later, where they send me a bill for $2000+, stating that I still owe them money. I asked for a copy of the bill in black and white so I could see where I owed. I was sent two separate bills, bills that my contractor never showed me. When I stated that, they told me he had been fired and couldn't be reprimanded for his mistake, but that I owed the money. I tried to set up arrangements to pay over 6 months, since they sent me the bill six months later, but they told me I had to pay interest. I thought it was only fair since that is how long they took to get me the bill. After emails back and forth, I asked for a phone call and the owner emailed me back and told me there was nothing further to discuss and that I owed them the money with interest or they would be turning it in to credit. They are liars and have the worst customer service I have ever dealt with. I want something stating that this is a final bill from them so that six months later down the road I won't get another one, but they are failing to provide it. NEVER USE THIS COMPANY!

Upon discovering water damage to my dining room ceiling I called around to find someone to assess and repair the damage. Stratton Restoration was able to respond on the weekend on short notice. They did a thorough job of assessing the damage and guaranteeing things were dry before moving on with with repair. When we decided to do some of the work ourselves they were very professional and were willing to work with us on a payment plan to work within our financial means. They did a quality job and were great to work with.

If you ever have to go through the process of repairing your home with an Insurance claim, may God be with you. It is no fun. After 3 mos. of a water damage claim we still had no idea how to resolve our floor tile issues. Our claims agent stepped up and sent out Stratton Restoration to checkout our situation. A little history,20 or so tile needed replaced. they could not be matched plus there was no natural breaks between rooms. Stratton told this to our Ins. Due to this the entire house had to done.Once the wife & I picked a tile we liked we signed a contract with Stratton. Here is where I will attempt to tell just how good Stratton is. Contract signed on a Thursday--Friday All our furniture moved out and stored in a where-house,plumper remove toilets-hot water tank,we go to Hotel. Monday & Tuesday tile removal. Wednesday clean up. Thursday thru following Monday new tile installed. Tues. furniture moved back with a touch up crew, & plumper. TALK ABOUT JUMP"N TO IT! we were impressed . We could come by any time just to see how things were going. Now if whom ever is reading this review thinks "WOW this guy had no problems at all with his Stratton experience". Your right!! My wife is your worst nightmare due to her fastidious ways, anything she had an issue with Stratton made it right.Example Oil spots on driveway,fridge damage etc. We would like to thank Chris & Roy. Pros--Honest--Helpful----AND always kept a line of communication. Thank You. [redacted] and [redacted]

The workers who were assigned to repair the drywall and painting were capable and efficient. I was very happy with the quality of the work completed by Stratton.