Streamline Construction

We will gladly refund the purchase price if they will send us the furniture.They state that their purchases are warping on their own and we have informed them that when went back to check on their furniture after we installed it, we entered the premises to find that the temperature was well over degrees and that heat has caused damage to the furniture, which would be an insurance claim Nevertheless, we offered to exchange or refund them in good faithWe have offered to pick it up at our own expense but have informed them that they would have to wait until the delivery truck/trailer is empty AND we are in the area We had a route planned for passing through their area, but due to weather and other conditions, we are running behind They are aware of this but due to recent and ongoing online bullying and harrassment by themselves and their friends, no one is wanting to pick up the furniture as they feel that it would not be a safe environment Due to this, we are asking that they just send us the furniture in order to receive their refund We would also like to invite them to re-visit the terms and conditions that they agreed to at the time of purchase, which states that they will only receive a refund once we receive the furniture and re-sell it as they have ordered custom beds which we cannot just immediately resellWe are asking the Revdex.com to get involved as attempting to deal with these people is getting out of hand

We sent out a delivery truck on the 23rd as we discussed and they were unable to get anyone to answer the door and because of the date and myself being absent for the holidays, they just returned home Apparently we were provided an address that was also undeliverable by the post office as our samples package was returned as well I have included an image of that At this point we can re-schedule and are willing to do so at our own expense Andy

Complaint: [redacted] I am rejecting this response because:A full refund is the only option at this pointWhile I understand your terms of use, that requires to you have actually given me the product I have paid forThe price also included delivery and installation, so shipping is not an optionI also do not have the means to move or install custom furniture, so please do not ship itAs for future delivery, I have already waited days for deliveries that were not made and frankly have no evidence to believe you will follow through this timeWe were there on Wed the original delivery date, since that was the only day we had in writingWe were also there Thursday and Friday hoping you would follow through on the time we rescheduled over the phoneYou did not show or even attempt communication telling me you would not be thereYou still have not responded to any communication regarding the matter except through Revdex.comAs a business you are clearly in the wrong here since you failed to render the services paid for in advanceAs people I question your ethics and disrespect of peoples time and circumstance, especially over the holidaysI encourage you to please refund my money and let this end now Sincerely, [redacted]

[redacted] , We have a day return policy That time has passedIf you want a full refund, please send the furniture back by calling a shipping company or moving company and we will refund you in full despite the fact that it was your thermostat/furnace or lack of air conditioning that has caused the damage Andy