StreamLine Home Services LLC

May 8, StreamLine Home Services, LLC Response to Complaint # [redacted] StCharles MO In response to the above referenced complaint StreamLine is currently in the process of executing this job The permit has in fact been applied for and approved with StCharles County As it stands, significant progress is and has been made prior to this complaint being filed As a standard time line we instruct our clients that we are at least six to eight weeks before the job will begin After having relieved a production manager due to job performance, certain remedies were necessary We truly value all of our clients and their continued business We look forward to completing this project with professional craftsmanship As of Tuesday, March 7th, at 10:a.m this permit was in fact approved As I mentioned, some remedies were required in order to see to it that the project would be executed properly We have absolutely no interest in not satisfying our clients’ needs and take pride in completing our projects with perfection On April 24th, 2017, my business received notice of this complaint My production manager, ***, was in fact on that job with our drywall taper that very same day (April 24th, 2017) meeting with Mr [redacted] Taping began that day; Tuesday April 25th, taping continued, as of Wednesday, April 26th, StreamLine began to fix the drywall around both the electric box and along with around the recessed window Both areas were corrected; taping continued throughout the business day, Friday April 28th As of today, May 8th, 2017, the shower system has been successfully installed, taping service will be complete by the end of this business day (pending any unforeseen issues) Tile flooring is set to be delivered at the latest, first thing tomorrow morning, May 9th, Tile flooring will then begin to be set The carpeting for this project is on order, the rough in inspection has been passed some time ago, and we will continue to make progress as efficiently as possible I must say per our customer’s desired settlement, three weeks from April 24th, may not be a sufficient amount of time for us to complete this project entirely However, we are doing our best to complete all work and see to it that it is done in the most timely fashion [redacted] Owner/Operator – StreamLine Home Services, LLC

Complaint: [redacted] I am rejecting this response because: 1) Per original contract (attached), work was be be completed by 12/31/ We are way past this time frame.2) The response is pretty much the same response we have gotten from them for the last months Although they say they want to install them, they can never set a dateWe have been promised install dates "in the next few weeks" for the last 3+ months3) Due to the lack of action by Streamline, we asked for a refundWe've also agreed to consider continuing with the install process if we could be assured of: a) The quality of the installers I asked for and was promised written information on the proposed installers This information has not been provided I was verbally given a name but I could find no information on the company given The only local match I could find with a similar name installed flooring, not windows When informed of this Streamline once again promised to links to the installers information but none has been providedb) Proof that the windows in question are in stockc) That the windows in question have been fully paid for by Streamline before installation Due to some of my conversations with Streamline, I fear if we do continue the install we will be subject to a subcontractor lien after installation is complete None of the above conditions have been satisfiedDue to Streamline's constant inability to follow through with their agreements we feel we can not continue to work with them Sincerely, [redacted]

The original agreement on Octbetween SHS and [redacted] took place ordering numerous windows and doors In the duration of the appointment it was emphasized they were on a time restriction Given the circumstances, our designer attempted to expedite a measure over the weekend with one of our installers This is an unorthodox procedure seeing as the project has yet to be released to production, which in fact takes place after the three day right of rescission passes Unfortunately, given a full work load over that weekend, the measure technician was not available to take the measure As of Sunday the 16th of Oct the client requested, via text communications, to rescind the order but also stated in the very same message that she is still looking to have SHS perform the work for her, but just had minor revisions in the product she was looking the apply (Documentation of said communications to be provided via secure electronic delivery upon request to protect consumers private information, etc.) Within hours our designer responded to the message explaining that a change order would suffice in regard to the revisionsThis in fact would provide not only us, and the homeowner, that is in a rush to have the work executed, with the ability to order the product at a sooner time Thereafter, the client had requested and scheduled a different measure time for SHS to come out in order to acquire the final measurements This is a typical procedure, seeing as the products are ordered to the closest 1/8th of an inch and need to be measured by our professional installers prior to ordering In order to accommodate the clients’ needs and requests for the single hung units to be applied in lieu of the double hung units at the said locations, additional research needed to take place in order to provide the proper solutions Unfortunately, this information took a bit longer to acquire than expected In the interim, the client had requested some additional services to be performed associated with a load bearing beam and transitions to the interior layout of the home All of which would require an architect and/or engineer to sign off on in order to make these revisions That process would take a significant amount of time; at least a few weeks, regardless of whomever you may contract to do the work As the owner of SHS, my designer had been in touch with me numerous times concerning this project I proceeded to contact Mrs [redacted] over the phone and she thanked me numerous times throughout the course of our conversation for the attention that I was bringing to the matter In that said conversation, I had scheduled a time to meet with Mrand MrsHendin, along with my production assistant The [redacted] had requested not only for the single hung transitions to take place, but were also interested in upgrading all the doors and windows to a higher priced product Mrs [redacted] not only acknowledged the above information, she consented to the additional upgrades and requested that I have the information available at the time of our visit I personally showed up at the residence along with my production assistant As a standard protocol to ensure that all information was to be accurate I started at one end of the home taking exact measurements of each and every cavity of which the current windows/doors were currently located at Throughout this process, it became apparent to me that the clients appeared frustrated I explained that I wanted to be certain of the accuracy of their final order What is most concerning is the clients had contracted another company prior to us, and proceeded to inform us that agreement with that contractor was dissolved There seems to be a pattern with these consumers At the time of the visit on TuesNov1st, 2016, the clients and myself had discussed all the cavities and products to be applied Thereafter, I extended a cost to the clients for the price of $23,332.00, which would include all of the upgraded selections to the Pella door selections along with the Pella windows At which time Mrs [redacted] explained the only way she would be willing to move forward with the project is if SHS would be willing to do the project for $22, I proceeded to request a few minutes to verify some information with my distributorship After reviewing the information with my distributorship, I walked back up to the rear exit door of the residence, at which time, Mr [redacted] and a relative that had been present along with my production assistant and myself, for the duration of the visit, made mention of the fact that they were no longer willing to entertain moving forward with our contractual agreement I further explained that the $variance would not make a substantial difference, and that I would in fact agree to furnish the upgraded materials and perform the work for $just as the clients had requested Being aware of (1) the fact that these clients had terminated their relationship with the first contractor; (2) their home was in an ongoing demolition stage; and (3) I had been contracted to perform the services to assist them with their needs; at this point of this business transaction, considering the amount of time invested from my design staff, production management, measure technicians, along with the time that I had personally invested into the project, it only made sense to see to it that we fulfilled not only our end of the contractual agreement, I was prepared to do the project to include all upgrades at a baseline cost which eliminated my profit and in turn cut into my fixed overhead cost I, Connor JDuffy, as a contractor, offering home improvements throughout the StLouis metropolitan area and surrounding counties, pride myself on providing quality products, installed with professional craftsmanship, in order to maximize consumers’ investments Furthermore, I always take into consideration each and every client’s needs and work with them to come to a feasible financial negotiation to make their home improvement visions come to reality Seeing as we were not able to come to a mutual agreement, as stated in the SHS contract, the clients would then be responsible for 25% of the list price for the project contracted, in the event that they would now be interested in cancelling the agreement Or, would be responsible for any additional material cost above and beyond the 25% if the materials had already been ordered I proceeded to the explain to the [redacted] that I am only interested in continuing to assist them with their home improvements However, I am not in a position to absorb the time and efforts to their project without reasonable compensation, per our contract Due to confidential information contained in supporting documents of communications referenced above, etc., will be provided via secured password protected transmission upon further request

Will respond by Tuesday July 18th,

I received another "message" from the Revdex.com, but it looks as if it is the exact same response that I did not acceptIt states that if I don't respond in days the complaint will be closedThis "second" response from the business is still not acceptable and we would like our deposit back

7/17/Response to Complaint ID [redacted] In response to our client’s concerns, the [redacted] ’s had contracted my company on October 7th, From that time, a member of our production staff proceeded to meet with our clients and perform a preliminary measure after the job was released to productionThat production manager has since been relieved of his services, as we proceeded to employ additional staffing and crew, this enabled us to carry the [redacted] ’s project up to the permitting processThroughout the permitting process the city of StCharles had requested additional surveying inspection to be complete before proceeding with the contracted scope of workOur clients had received calls from myself as well as other members of my staff from the date we were contracted to the present timeNow, the engineering drawings completeAll building permits are approved by the city and a copy is on the jobsite as required The concrete short wall that surrounds the structure and all applicable concrete flat work has been poured and curedAs of July, 15t, the framing work began to commence, window and door cavities have been prepped for the installation of the units and our carpentry crews are continuing to make progress rapidly Electricians are also tentatively scheduled to be on the job site within a week from todayWe could not have forecasted the challenge for this project to be approved with the city, seeing that we were to maintain the existing roof patio cover in lieu of replacing it per the scope of our contractI truly value our customers business and look forward to completing this project in the most timely manner possible

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

The project was completed the end of January and beginning of February We issued a $refund for his time

The windows for this specific job are custom windowsThese windows are in fact in stock and ready to be installedWe certainly appreciate our clients frustrationsWood windows do in fact take much more time to be produced, and the timeline expectations were not set on the front end properlyAll
we are asking for is the opportunity to fulfill our end of the agreement and proceed to install these units with our professional window installers It takes an artisan window installer to work with wood windows and they are very much in demand and hard to acquireWe would like to satisfy our client's window installation with one of two (2) crews that are capable of installing quality wood windowsFrom the time that we received this complaint we have been in communication and relayed the above information to the clientUnfortunately, the designer that was assisting our clients at the time of our agreement provided inaccurate information to these clients along with many others This individual has since been terminated, seeing as that, we only wish to provide valuable services in a timely manner to any and all of our clients Our ultimate goal for all of our clients is to make sure that they are satisfied with the product quality and service, although there have been some issues with the execution of this project, our only hope is to come to a reasonable reconciliation that can be agreed upon by both parties

The original agreement on Octbetween SHS and *** took place ordering numerous windows and doors. In the duration of the appointment it was emphasized they were on a time restriction. Given the circumstances, our designer attempted to expedite a measure over the weekend with one
of our installers. This is an unorthodox procedure seeing as the project has yet to be released to production, which in fact takes place after the three day right of rescission passes. Unfortunately, given a full work load over that weekend, the measure technician was not available to take the measure. As of Sunday the 16th of Oct. the client requested, via text communications, to rescind the order but also stated in the very same message that she is still looking to have SHS perform the work for her, but just had minor revisions in the product she was looking the apply(Documentation of said communications to be provided via secure electronic delivery upon request to protect consumers private information, etc.) Within hours our designer responded to the message explaining that a change order would suffice in regard to the revisionsThis in fact would provide not only us, and the homeowner, that is in a rush to have the work executed, with the ability to order the product at a sooner time. Thereafter, the client had requested and scheduled a different measure time for SHS to come out in order to acquire the final measurements. This is a typical procedure, seeing as the products are ordered to the closest 1/8thof an inch and need to be measured by our professional installers prior to ordering In order to accommodate the clients’ needs and requests for the single hung units to be applied in lieu of the double hung units at the said locations, additional research needed to take place in order to provide the proper solutions. Unfortunately, this information took a bit longer to acquire than expected. In the interim, the client had requested some additional services to be performed associated with a load bearing beam and transitions to the interior layout of the home. All of which would require an architect and/or engineer to sign off on in order to make these revisions. That process would take a significant amount of time; at least a few weeks, regardless of whomever you may contract to do the work As the owner of SHS, my designer had been in touch with me numerous times concerning this project. I proceeded to contact Mrs*** over the phone and she thanked me numerous times throughout the course of our conversation for the attention that I was bringing to the matter. In that said conversation, I had scheduled a time to meet with Mrand Mrs***, along with my production assistant The ***s had requested not only for the single hung transitions to take place, but were also interested in upgrading all the doors and windows to a higher priced product. Mrs***not only acknowledged the above information, she consented to the additional upgrades and requested that I have the information available at the time of our visit I personally showed up at the residence along with my production assistant. As a standard protocol to ensure that all information was to be accurate. I started at one end of the home takingexact measurements of each and every cavity of which the current windows/doors were currently located at. Throughout this process, it became apparent to me that the clients appeared frustrated. I explained that I wanted to be certain of the accuracy of their final order. What is most concerning is the clients had contracted another company prior to us, and proceeded to inform us that agreement with that contractor was dissolved. There seems to be a pattern with these consumers. At the time of the visit on TuesNov1st, 2016, the clients and myself had discussed all the cavities and products to be applied. Thereafter, I extended a cost to the clients for the price of $23,332.00, which would include all of the upgraded selections to the Pella door selections along with the Pella windows At which time Mrs*** explained the only way she would be willing to move forward with the project is if SHS would be willing to do the project for $22, I proceeded to request a few minutes to verify some information with my distributorship. After reviewing the information with my distributorship, I walked back up to the rear exit door of the residence, at which time,Mr*** and a relative that had been present along with my production assistant and myself, for the duration of the visit, made mention of the fact that they were no longer willing to entertain moving forward with our contractual agreement. I further explained that the $variance would not make a substantial difference, and that I would in fact agree to furnish the upgraded materials and perform the work for $just as the clients had requested Being aware of (1) the fact that these clients had terminated their relationship with the first contractor; (2) their home was in an ongoing demolition stage; and (3) I had been contracted to perform the services to assist them with their needs; at this point of this business transaction, considering the amount of time invested from my design staff, production management, measure technicians, along with the time that I had personally invested into the project, it only made sense to see to it that we fulfilled not only our end of the contractual agreement, I was prepared to do the project to include all upgrades at a baseline cost which eliminated my profit and in turn cut into my fixed overhead cost. I, Connor JDuffy, as a contractor, offering home improvements throughout the StLouis metropolitan area and surrounding counties, pride myself on providing quality products, installed with professional craftsmanship,in order to maximize consumers’ investmentsFurthermore, I always take into consideration each and every client’s needs and work with them to come to a feasible financial negotiation to make their home improvement visions come to reality. Seeing as we were not able to come to a mutual agreement, as stated in the SHS contract, the clients would then be responsible for 25% of the list price for the project contracted, in the event that they would now be interested in cancelling the agreement. Or, would be responsible for any additional material cost above and beyond the 25% if the materials had already been ordered I proceeded to the explain to the ***s that I am only interested in continuing to assist them with their home improvements. However, I am not in a position to absorb the time and efforts to their project withoutreasonable compensation, per our contract. Due to confidential information contained in supporting documents of communications referenced above, etc., will be provided via secured password protected transmission upon further request

RESPONSE TO CONSUMER REBUTTAL: As thoroughly outlined in our previous response to this complaint, the consumer simply did not rescind the contract with StreamLine Home Services LLC.However, it is important to note, the consumer made revisions to said original contract by ADDING additional applications to the project StreamLine accommodated said revisions, and went so far as to further accommodate the consumer's request by providing them with a copy of our drawings to assist them with their permit for work they were performing individually Furthermore, it must be noted, the consumer allowed TWO measures to take place in their residence, well after the date of rescission In addition, well past the date of rescission, the consumer disbursed a check to StreamLine to place the materials order for their contracted job Streamline takes these complaints very seriously and we strive to assist consumers with reaching their visions for their home remodeling tasks We go above and beyond to accommodate our customers' needs It is deeply unfortunate this consumer feels the need to pursue this course of action and taint our reputation However, we welcome mediation to come to a resolution suitable to all parties, and look forward to same Sincerely,*** ** ***President/Owner - StreamLine Home Services, LLC

company will respond to complaint by Tuesday July 18th,

7/17/Response to Complaint ID # *** This project along with all other projects are of the utmost importance, and as the owner I have a desire to fulfill my obligations to all my clientsNow, we are currently communicating with our distributorship regarding materials that have been selected for this projectAfter making transitions to our production staffing, we have proceeded to execute all projects in the most timely fashion possibleWe do in fact possess a multitude of skilled craftsmen that are currently assigned to job sites, performing tasks and seeing to it that all work is performed with perfectionWe have absolutely no interest in not satisfying our clientsAs we made the necessary adjustment with our staffing it had bared an effect on the timeliness of executing this project, along with a few othersMoving forward I am prepared to refund our clients monies in the event they are no longer interested in having my company remodel their bathroomHowever, my interest is still to perform this remodel for the clientsIf there are any custom ordered products associated with this project that we will not be able to have reversed, we would need to make some sort of concession and/or adjustment to the original monies that are being requested in this complaintIf the client please allow us in the next days the opportunity to work through the above-mentioned details with our distributors, we will then be able to resolve issue in the most reasonable way

This is not a customer of mine, we do not do any kind of work like thisShe may have chosen the wrong Streamline company

Complaint: ***
I am rejecting this response because: it was made clear to contractor on June via text message that we needed a project completion date of August confirmed in writing or our $12,returned to usIn that same text, I asked Contractor to reply by June regarding how he planned to proceed He did not respond on June I sent additional texts, one on June 14, and another on June Contractor did not respond Contractor had confirmed on multiple occasions prior to June that he could not even confirm a start date.Accordingly, there should not be any adjustments to the refund amountContractor has had the use of our $12,for more than months We have received nothing in returnUnder the circumstances, we are out of patience, and believe that our money should be refunded in full not later than July 24, the date set forth in our original June complaintIt is unfortunate that the situation has come to this, but the right thing for contractor to do is refund the $12,and we go our separate ways
Sincerely,
*** ***

...

                                                                                      7/17/17 Response to Complaint ID [redacted] In response to our client’s concerns, the [redacted]’s had contracted my company on October 7th, 2016. From that time, a member of our production staff proceeded to meet with our clients and perform a preliminary measure after the job was released to production. That production manager has since been relieved of his services, as we proceeded to employ additional staffing and crew, this enabled us to carry the [redacted]’s project up to the permitting process. Throughout the permitting process the city of St. Charles had requested additional surveying inspection to be complete before proceeding with the contracted scope of work. Our clients had received calls from myself as well as other members of my staff from the date we were contracted to the present time. Now, the engineering drawings complete. All building permits are approved by the city and a copy is on the jobsite as required.  The concrete short wall that surrounds the structure and all applicable concrete flat work has been poured and cured. As of July, 15t, 2017 the framing work began to commence, window and door cavities have been prepped for the installation of the units and our carpentry crews are continuing to make progress rapidly.  Electricians are also tentatively scheduled to be on the job site within a week from today. We could not have forecasted the challenge for this project to be approved with the city, seeing that we were to maintain the existing roof patio cover in lieu of replacing it per the scope of our contract. I truly value our customers business and look forward to completing this project in the most timely manner possible.

Complaint: [redacted]
I am rejecting this response because:
1) Per original contract (attached), work was be be completed by 12/31/16.   We are way past this time frame.2) The response is pretty much the same response we have gotten from them for the last 3 months.  Although they say they want to install them, they can never set a date. We have been promised install dates "in the next few weeks" for the last 3+ months. 3) Due to the lack of action by Streamline, we asked for a refund. We've also agreed to consider continuing with the install process if we could be assured of: a) The quality of the installers.  I asked for and was promised written information on the proposed installers.  This information has not been provided.  I was verbally given a name but I could find no information on the company given.  The only local match I could find with a similar name installed flooring, not windows.  When informed of this Streamline once again promised to links to the installers information but none has been provided. b) Proof that the windows in question are in stock. c) That the windows in question have been fully paid for by Streamline before installation.  Due to some of my conversations with Streamline, I fear if we do continue the install we will be subject to a subcontractor lien after installation is complete.  None of the above conditions have been satisfied. Due to Streamline's constant inability to follow through with their agreements we feel we can not continue to work with them. 
Sincerely,
[redacted]

May 8, 2017   StreamLine Home Services LLC Response to Complaint #[redacted] Wentzville MO 63385   In response to the above referenced complaint.   StreamLine was in fact contracted by the [redacted]’s for a decking/concrete project.  Although...

transitions were made within our production management department, weather also played a role in some of our delays.   Per a Change Order dated December 15th, 2016, that was applied as an extension of our original contract, it was clearly specified that StreamLine would be required to apply a top coat application to the concrete pad that was originally installed once the weather permitted.    Furthermore, it clearly states within this Change Order that the work would commence within March through April 2017, yet no later than May of 2017.   As of today the 8th of May, 2017, all concrete work has now been completed, railing concerns have been addressed, the concrete splatter on the siding and the sliding glass door has been remedied.  All project related debris has been cleaned off the job site.  Footing inspections will in fact also be completed, and we look forward to completing this project in its entirety.   As our client desires the project, the project will be completed in the professional manner that was promised.  We are doing everything possible to expedite this.    The final balance will in fact be due to StreamLine once this project has been completed to our customers’ satisfaction.    [redacted] Owner/Operator – StreamLine Home Services, LLC

Will respond by Tuesday July 18th,2017

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]