StreamLine Home Services LLC

I received another "message" from the Revdex.com, but it looks as if it is the exact same response that I did not accept. It states that if I don't respond in 7 days the complaint will be closed. This "second" response from the business is still not acceptable and we would like our deposit back.

Complaint: [redacted]
I am rejecting this response because:
We contracted with Streamline Home services and [redacted] (as owner) in October of 2016 for a 4 season room addition. We kept getting the run around until May when the finally started. It is now the middle of August and we still do not have our room finished. He never returns our calls or text messages. When he finally does return calls or messages it is more excuses (people quit/ medical leave). We have been through 4 project managers and they all seem to quit. We are having a party here the 2nd week end of Sept and want the room finished by the 1st week-end of Sept. He has plenty of other work going on and everybody else projects always come before finishing ours. I was told he needs to do these other small projects and get paid so he can finish ours. We have paid him plenty of money to finish ours but he used it to pay other contractors to finish up other peoples projects. He does not know how to run a business. The money we paid him should have been used for our project not everybody else's. Please help!!!! 
Sincerely,
Elaine Varney

The owner said he would put a check inn the mail to us for a portion of our deposit back.

The project was completed the end of January 2017 and beginning of February 2017.  We issued a $500 refund for his time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

May 8, 2017   StreamLine Home Services, LLC Response to Complaint #[redacted] St. Charles MO 63301   In response to the above referenced complaint.   StreamLine is currently in the process of executing this job.  The permit has in fact been applied...

for and approved with St. Charles County.  As it stands, significant progress is and has been made prior to this complaint being filed.   As a standard time line we instruct our clients that we are at least six to eight weeks before the job will begin.    After having relieved a production manager due to job performance, certain remedies were necessary.   We truly value all of our clients and their continued business.  We look forward to completing this project with professional craftsmanship.    As of Tuesday, March 7th, 2017 at 10:55 a.m.  this permit was in fact approved.  As I mentioned, some remedies were required in order to see to it that the project would be executed properly.   We have absolutely no interest in not satisfying our clients’ needs and take pride in completing our projects with perfection.   On April 24th, 2017, my business received notice of this complaint.  My production manager, [redacted], was in fact on that job with our drywall taper that very same day (April 24th, 2017) meeting with Mr. [redacted].  Taping began that day; Tuesday April 25th, taping continued, as of Wednesday, April 26th, StreamLine began to fix the drywall around both the electric box and along with around the recessed window.  Both areas were corrected; taping continued throughout the business day, Friday April 28th.   As of today, May 8th, 2017, the shower system has been successfully installed, taping service will be complete by the end of this business day (pending any unforeseen issues).  Tile flooring is set to be delivered at the latest, first thing tomorrow morning, May 9th, 2017.  Tile flooring will then begin to be set.    The carpeting for this project is on order, the rough in inspection has been passed some time ago, and we will continue to make progress as efficiently as possible.  I must say per our customer’s desired settlement, three weeks from April 24th, may not be a sufficient amount of time for us to complete this project entirely.  However, we are doing our best to complete all work and see to it that it is done in the most timely fashion.    [redacted] Owner/Operator – StreamLine Home Services, LLC

The original agreement on Oct. 16 between SHS and [redacted] took place ordering numerous windows and doors.  In the duration of the appointment it was emphasized they were on a time restriction.  Given the circumstances, our designer attempted to expedite a measure over the weekend with one of our installers.  This is an unorthodox procedure seeing as the project has yet to be released to production, which in fact takes place after the three day right of rescission passes.    Unfortunately, given a full work load over that weekend, the measure technician was not available to take the measure.  As of Sunday the 16th of Oct.  the client requested, via text communications, to rescind the order but also stated in the very same message that she is still looking to have SHS perform the work for her, but just had minor revisions in the product she was looking the apply.  (Documentation of said communications to be provided via secure electronic delivery upon request to protect consumers private information, etc.)   Within 24 hours our designer responded to the message explaining that a change order would suffice in regard to the revisions. This in fact would provide not only us, and the homeowner, that is in a rush to have the work executed, with the ability to order the product at a sooner time.  Thereafter, the client had requested and scheduled a different measure time for SHS to come out in order to acquire the final measurements.  This is a typical procedure, seeing as the products are ordered to the closest 1/8th of an inch and need to be measured by our professional installers prior to ordering.   In order to accommodate the clients’ needs and requests for the single hung units to be applied in lieu of the double hung units at the said locations, additional research needed to take place in order to provide the proper solutions.    Unfortunately, this information took a bit longer to acquire than expected.  In the interim, the client had requested some additional services to be performed associated with a load bearing beam and transitions to the interior layout of the home.  All of which would require an architect and/or engineer to sign off on in order to make these revisions.  That process would take a significant amount of time; at least a few weeks, regardless of whomever you may contract to do the work.   As the owner of SHS, my designer had been in touch with me numerous times concerning this project.   I proceeded to contact Mrs. [redacted] over the phone and she thanked me numerous times throughout the course of our conversation for the attention that I was bringing to the matter.  In that said conversation, I had scheduled a time to meet with Mr. and Mrs. Hendin, along with my production assistant.    The [redacted] had requested not only for the single hung transitions to take place, but were also interested in upgrading all the doors and windows to a higher priced product.  Mrs. [redacted] not only acknowledged the above information, she consented to the additional upgrades and requested that I have the information available at the time of our visit.   I personally showed up at the residence along with my production assistant.  As a standard protocol to ensure that all information was to be accurate.  I started at one end of the home taking exact measurements of each and every cavity of which the current windows/doors were currently located at.  Throughout this process, it became apparent to me that the clients appeared frustrated.  I explained that I wanted to be certain of the accuracy of their final order.    What is most concerning is the clients had contracted another company prior to us, and proceeded to inform us that agreement with that contractor was dissolved.  There seems to be a pattern with these consumers.    At the time of the visit on Tues. Nov. 1st, 2016, the clients and myself had discussed all the cavities and products to be applied.  Thereafter, I extended a cost to the clients for the price of $23,332.00, which would include all of the upgraded selections to the Pella door selections along with the Pella windows.   At which time Mrs. [redacted] explained the only way she would be willing to move forward with the project is if SHS would be willing to do the project for $22,500.00.   I proceeded to request a few minutes to verify some information with my distributorship.  After reviewing the information with my distributorship, I walked back up to the rear exit door of the residence, at which time, Mr. [redacted] and a relative that had been present along with my production assistant and myself, for the duration of the visit, made mention of the fact that they were no longer willing to entertain moving forward with our contractual agreement.  I further explained that the $800 variance would not make a substantial difference, and that I would in fact agree to furnish the upgraded materials and perform the work for $22500.00 just as the clients had requested.   Being aware of (1) the fact that these clients had terminated their relationship with the first contractor; (2) their home was in an ongoing demolition stage; and (3) I had been contracted to perform the services to assist them with their needs; at this point of this business transaction, considering the amount of time invested from my design staff, production management, measure technicians, along with the time that I had personally invested into the project, it only made sense to see to it that we fulfilled not only our end of the contractual agreement, I was prepared to do the project to include all upgrades at a baseline cost which eliminated my profit and in turn cut into my fixed overhead cost.    I, Connor J. Duffy, as a contractor, offering home improvements throughout the St. Louis metropolitan area and surrounding counties, pride myself on providing quality products, installed with professional craftsmanship, in order to maximize consumers’ investments.  Furthermore, I always take into consideration each and every client’s needs and work with them to come to a feasible financial negotiation to make their home improvement visions come to reality.    Seeing as we were not able to come to a mutual agreement, as stated in the SHS contract, the clients would then be responsible for 25% of the list price for the project contracted, in the event that they would now be interested in cancelling the agreement.  Or, would be responsible for any additional material cost above and beyond the 25% if the materials had already been ordered.   I proceeded to the explain to the [redacted] that I am only interested in continuing to assist them with their home improvements.  However, I am not in a position to absorb the time and efforts to their project without reasonable compensation, per our contract.     Due to confidential information contained in supporting documents of communications referenced above, etc., will be provided via secured password protected transmission upon further request.

This is in regards to the above referenced complaint - to provide further clarification as requested on 3/1. Below is a list of items attached to help further evaluate the situation. These items were also sent to the Attorney General's office back in November (They have not received a response back from Streamline.) Additionally, we have since sent yet another demand letter. Please let me know if anything else is needed. Thanks, [redacted]