Sign in

Streamline Plumbing

Sharing is caring! Have something to share about Streamline Plumbing? Use RevDex to write a review

Streamline Plumbing Reviews (1)

I have received the letter and complaint that [redacted] has sent to your office. I am enclosing the documentation from our email conversations.
[redacted] called on or about and stated that he had hit a finger from his septic system while putting in deck posts for a new...

deck.I received the call and went to his home within an hour of his call to take pictures and access the situation. As he and I discussed situation he advised that he had spoken with Madison County Health Department and they advised the repair be made by a septic company. I called and spoke with the Health inspector and he advised we could repair/cap finger, as we have a very good working relationship with the Health Dept. and follow all guidelines set forth by them.
[redacted] situation was he needed this done as quickly as possible, as he had a friend that was going to help him with his deck and they had a specific timeline with time off work to complete deck.
We met his timeframe so his deck could be completed. We made a contract via email for the repair (enclosed), I had 2 men go to the job and do the repair and it took approximately 1 hr.
[redacted] has referred to repair / replace in his complaint, the difference is if we would have replaced the finger several posts he had installed would have been needed to be removed and his timeframe would not have been met, that is why we repaired with the o.k. from the Health Dept. You will see in the initial email I said repair NOT replace.
He has not paid his bill and asked for a negotiated amount, I did agree to $300.00 when I re-billed him in December my invoice due date was incorrect, he advised via email on December 6, 2015 and I immediately resent with a corrected date on December 7, 2015 and he advised he would pay by credit card by end of week. Then I received your letter.
The one last item I need to address is that [redacted] is making it seem he went out and dug the soil for this repair, the soil and finger were exposed because he was using and auger to put in post when he hit his finger not that he went to additional effort to dig up soil, I have pictures as well from my visit the first day.
Unfortunately some customers after we do a repair and have buyer's remorse and don't want to pay their bill after we have the problem is corrected. That is why I get email confirmation from customer on work and price before we start the job.
I am now very reluctant to negotiate on the initial price of $400 that was agreed upon and completed in July 2015, and in addition all the extra work has been created for me.WILL hold true to my negotiated price of $300 if payment by check is received by January 2, 2015 or I will refer to collections for full amount plus late charges, court cost and attorney fees.
It is my hope that this will resolve the issue with [redacted] and the Revdex.com with no negitve reflection of our company or work that we perform.
I will be glad to discuss if you have any further questions.
Thank You, Operations ManagerEstes Sewer & Septic Services, INC 4834 W 200 SAnderson, IN 46011

Check fields!

Write a review of Streamline Plumbing

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Streamline Plumbing Rating

Overall satisfaction rating

Address: 3612 NE 149th Ave, Vancouver, Washington, United States, 98682-8209

Phone:

Show more...

Web:

This website was reported to be associated with Streamline Plumbing.


E-mails:

Sign in to see

Add contact information for Streamline Plumbing

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated