Stripe, Inc.

Below is Stripe's Response to the complaint submitted by [redacted](herein referred to as the"Complainant") on [redacted].
Stripe Overview
As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a...

mobile device, to quickly and simply accept credit card payments.[1] Merchants register for an account by providing contact information, some information about their business and its principals, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, may be requested by Stripe after submission.
 
Merchants have control over what information is provided to Stripe– for credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account.  It is important to note that merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripe’s Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at https://stripe.com/us/legal.
[1] https://stripe.com/us/payments
Merchant Account Overview
The Complainant submitted an account with Stripe on [redacted] the name"MT Technologies" at http://mttechnologies.com. Stripe processed payments for the account owner until [redacted]. During a routine review, Stripe determined that the complainant's business was at a high risk for disputes. On [redacted], Stripe contacted the Complainant, informing them that we would no longer be able to support their business as we are unable to accept payments for social media activity as mentioned here: 
https://stripe.com/prohibited-businesses.
Reserve Terms
The closing of this account was in accordance with the following section of the Stripe Terms of Service:
"may suspend your Stripe Account and your access to the Service and any funds in your Stripe Account, or terminate this Agreement, if we determine in our sole discretion that you are ineligible for the Service because of the risk associated with your Stripe Account, including without limitation significant credit or fraud risk, or for any other reason"
https://stripe.com/us/legal#termination
In order to mitigate future losses to Stripe as a result of chargebacks on the Complainant's account, a reserve was set in place that will last for 90 days. Funds will be transferred to the complainant's bank account on [redacted]. This is in accordance to Stripe's Terms of Service:
"We may impose a Reserve on you for any reason if we determine that the risk of loss to Stripe, Customers, or others associated with your Stripe Account is higher than normal. For example, we may hold a Reserve if:(i) your or your Customers’ activities increase the risk of loss to us or to your Customers,(ii) you have violated or are likely to violate this Agreement, and(iii) your Stripe Account has an elevated or abnormally high number of Disputes."
https://stripe.com/us/legal#clearing-funds-and-reserves
While there is a reserve in place, the Complainant is able to log into their Stripe dashboard, process refunds to the customer's whose funds are held and reprocess these funds with a different processor if they need immediate access to the funds.
For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account and the Complainant's claim for damages is baseless.

Initial Business Response /* (1000, 5, 2015/06/29) */
On 29th May we notified the complainant that we had to pause transfers to their bank account as we could not verify the URL associated with their Stripe account application:...

https://stripe.com/us/terms#company-descriptions-and-site-url
Our right to pause transfers to a user's bank account is consented to upon signing up for a Stripe account: https://stripe.com/us/terms#payout-schedule
The complainant responded with the updated URL we required on 3rd June. We acknowledged receipt of this URL on 5th June and stated that a review to verify this URL would be required before we could resume transfers to the complainant's bank account. The manual review to verify this URL's validity took longer than expected. On 25th June we acknowledged this URL was valid and resumed transfers to the complainant's bank account. The complainant can now continue using their Stripe account.

Initial Business Response /* (1000, 5, 2014/03/18) */
This complainant has an account with Shopify Payments (http://www.shopify.com/payments). Stripe provides some of the backend payment services for Shopify Payments, but does not communicate directly with Shopify Payments customers and is...

not responsible for providing direct customer service.
Stripe received an email from the complainant on March 13 stating that the user was not receiving payments. We referred the user to Shopify on March 14, since Shopify provides all customer service for Shopify Payments accounts.
The complainant subsequently followed up with Stripe stating they were told by Shopify to contact Stripe. Although Stripe is not the customer service provider for Shopify Payments accounts, Stripe reached out to Shopify to help resolve the situation. It was determined that the funds were not transferred because of a hold placed by Shopify. The complainant refused to complete the ID verification process, and the Shopify customer service team had explained this requirement to the complainant.
Shopify and Stripe have since closed the complainant's account and will transfer the remaining funds to the complainant, with payments expected to be deposited on March 19, 2014. Stripe also replied to the user's email, explaining that we had contacted Shopify, and that they would resolve the situation. Shopify has also followed up with the user as the provider of customer service for their account.
We believe this issue has been resolved, and would encourage the user to bring any further questions to Shopify, which provides customer support for all users of the Shopify Payments product.
Final Consumer Response /* (2000, 7, 2014/03/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Since filing the complaint Shopify has refunded my account on 3/20. I will be canceling all accounts with both companies.

Complaint: [redacted]I am rejecting this response because:This is a copy and paste generic response. The dates ae wrong, I opened this account in december. 
This is what I mean by the company not even actually looking into the businesses. 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/24) */
The complainant contacted us about this issue on 4th June.
We understand the user's frustrations, and take transfer delays very seriously. However, when users sign up to our Terms of Service, they agree that we can freeze funds in a Reserve...

fund in certain circumstances: https://stripe.com/us/terms#reserves.
The complainant's processing history triggered suspicion and, as a result, we exercised this discretion. After investigating this matter further and clearing any suspicion, we resumed the transfer of donations on 8th June.
For more information on the conditions in which Stripe may place reserves on accounts -- a right that we maintain, but exercise with careful discretion -- see the section in our Terms of Service: https://stripe.com/us/terms#reserves

Stripe reached out to the complainant on [redacted] in order to get more information about their website after a large transaction was processed with no prior processing history. Stripe is legally required by the financial industry to complete what's called a KYC (Know Your Customer) survey for...

every account that's opened here at Stripe. This survey includes verifying several pieces of information, including each user's personal identity and their charge patterns. One thing Stripe has to verify specifically is whether or not a business fits within our Terms of Service, which requires us to look at websites, social media presences, and invoices.
Our banking partners require every one of our users to have some kind of web presence that we can manually review and use to verify that this user is acting within our Terms of Service. We need to be able to clearly see what our users are creating charges for and what kind of services they are offering. This is outlined in our Services Agreement under Validation and Underwriting -- https://stripe.com/us/legal. As the complainant's site did not clearly state what they were selling, we reached out to ask for a clear, itemized invoice that shows what kind of transactions they are doing through Stripe. 
The complainant provided the invoice as requested. The Stripe Supporter who was managing this case accidentally missed the attachment and requested a copy of the invoice again. At this point, the complainant began using foul language towards the Supporters attempting to help them, refunded their payments and deleted their account. The mistake of the previous Supporter was quickly caught and Stripe promptly apologized for the confusion. However, at this point, the complainant had already refunded the payments and closed their account so there was nothing further that Stripe could do. The last correspondence to the complainant wasn't responded to.

Initial Business Response /* (1000, 5, 2015/08/04) */
As of August 4th, 2015, the complainant has not reached out to Stripe for help or information on this issue. After investigating the complainant's claims, I was unable to find any charge associated with the information provided in this Revdex.com...

complaint. Any disputed payments for user's accepting payments with Stripe are visible in their Stripe Dashboard, and I was still unable to locate the charge mentioned by the complainant after searching through thingCharger's disputed payments.
It appears this case was ultimately directed towards thingCharger and the complainant claims they have reached out to them to cancel their order. Additionally, the complainant claims they reached out to their bank to file a dispute for this case, which was the correct decision on their part.
To help clarify this process a bit, we don't make the determination of who gets to keep the funds in a chargeback dispute. The customer's bank doesthey consider evidence and decide to settle a dispute either in the merchant's favor or in the customer's favor. In this case, I could find no evidence that thingCharger had received a dispute from the complainant.
We would be happy to further assist the complainant if they reach out to us directly at [redacted]@stripe.com.

Initial Business Response /* (1000, 8, 2015/12/26) */
Stripe processes credit cards for thousands of businesses online (https://stripe.com/gallery). It looks like the complainant made a payment on one of these businesses' sites.
When a product has not been delivered, we typically recommend that...

the customer reach out to the company that they ordered the product from to resolve the issue. If the complainant does not receive a satisfactory response from the merchant, then we would typically recommend filing a dispute for the charge with the credit card company used for the transaction, which it sounds like the complainant has done. The complainant's card company will be able to assist in resolving the issue.
We would be happy to answer any questions that the complainant might have at [redacted]@stripe.com.
Initial Consumer Rebuttal /* (3000, 10, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Re: My order placed on 11/23/15:
I NEVER received a confirmation of my order but my Visa was charged on 11/23. On 12/7 I started trying to contact NGOA about the shipment of my Xmas gifts, I hunted to find a phone # for Snipe because there was no way to contact by email. I called it several times EVERY day to no avail. There was a message saying to hold for a rep. A couple of times I held for close to 30 minutes and eventually the line went dead. The message on the phone said to leave a message and they would call me back. They Never did! I finally found the name Stripe and email address for the. I messaged them on 12/18 say "HELP" and explained the situation. I got a reply of "I wish I could help you; I'm just an email away". That's it! I then contacted Revdex.com and Visa on 12/21 to complain and stop payment. I received an email from ILMA, Inc. (whoever they are)on 12/29* saying that my item had shipped on 12/30*. I immediately replied on the 29th saying I had taken action with Revdex.com and Visa and would NOT pay them. I was hoping they wouldn't ship my order on the 30th as I had ordered elsewhere and received in 2 days. They shipped anyway and I received their pkg. on Jan. 2nd six weeks after placing my order. I NEVER heard from them until after I contacted Revdex.com. I haven't opened their pkg."What should I do with it??? I'm not spending one more second on this fiasco as I've spent many hours to date!!! Please advise!!! Thank you so much!
Final Business Response /* (4000, 12, 2016/01/08) */
Stripe processes payments for businesses and enables their customers to purchase products and services with credit cards online. Although we wish we could assist the complainant with their issue, the business that they ordered from is in fact responsible for the delivery of the product and confirmation of purchase. By this we mean NGOA, rather than Stripe.
On December 18th, the complainant reached out to Stripe support about this delivery issue. Stripe replied on December 19th outlining the following:
"While I wish I could help you with this, I'm afraid we're not able to track your shipment, as the merchant's product is entirely on their end. You will want to contact the shop that you purchased from directly in order to get everything sorted out. If they are not responding, you can also contact your bank to see what options you have through them."
I understand that the package has now arrived, albeit too late for the intended purpose. As such, we recommend returning the package to NGOA and requesting a refund. If the complainant is not satisfied with the response from the merchant, then we would typically recommend filing a dispute for the charge with the credit card company used for the transaction under one of the following dispute types:
https://stripe.com/help/dispute-types
Of course, if aspects of the refund/dispute process are still unclear to the complainant, I would encourage them to reach out to [redacted]@stripe.com. Please include the date, amount and currency of the charge, the website where the product was purchased, along with the last four digits, expiry date, and type of credit card used to make this purchase. When we have collected these details, a member of our support team should be able to track down the charge and answer the complainants follow up questions.

Complaint: [redacted]
I’m rejecting this response because Stripe is fully aware of what they’re doing. I will be filing a small claims court and expect to see them a court. I might even start a petition to have their company shut completely down seeing that I’m not the only person having their funds held. I have a 100k+ following on twitter and I’m pretty sure people are awaiting to take action. This is ridiculous and this company is shady as heck. I’m pretty sure they’re holding our funds, and storing them away in CD’s to use for their own personal convience and then giving us credit! No wonder they shut down our accounts so fast! I did nothing wrong and I got shut down for no reason. That high risk is a bunch of BS. I want my funds released ASAP and If I have to keep opening complaints until they agree to do so, I will.

Final Consumer Response /* (2000, 6, 2014/11/07) */
money was refunded plese withdrawl case

Stripe operates within a variety of constraints imposed by our banking partners, credit card networks and applicable law. As a result, Stripe must fully understand its users to ensure their businesses are consistent with Stripe's Terms of Service. All users agree to these terms when activating...

Stripe accounts, and the terms are posted here: https://stripe.com/terms Since Stripe bears financial responsibility for all accounts using Stripe to accept payments, Stripe needs to have a high degree of confidence about their legitimacy, and their likelihood of delivering promised goods and services. Stripe periodically reviews accounts to verify that they meet these standards, and reaches out to merchants should any issues arise.During a routine review, Stripe identified strong signals that the complainant's account was in violation of the Stripe Terms of Service. Stripe cannot process payments that appear to be unauthorized by the owner of the charged card. On DATE, Stripe reached out to the complainant to advise them of our decision and the closing of the account. The closing of this account is in accordance with the following section of the Stripe Terms of Service. Our terms very clearly state that Stripe "may suspend your Stripe Account and your access to the Service and any funds in your Stripe Account, or terminate this Agreement, if we determine in our sole discretion that you are ineligible for the Service because of the risk associated with your Stripe Account, including without limitation significant credit or fraud risk, or for any other reason". https://[redacted]While we will not be able to continue processing transactions on the account, this does not preclude the complainant from signing into Stripe and accessing any of the account's existing data.

As of [redacted], all charges have been refunded to the card holder. It can take 5–10 business days after the date on which the refund was initiated for the refund to reach the card holder. The Complainant is welcome to reach out at support.stripe.com/email for refund reference information.

Complaint: [redacted]I am rejecting this response because: 
In their response, the business states that all transactions have been refunded, but that is not true. Since my customer is also a close friend, I followed up with my friend and they informed me that as of today ([redacted]) the transaction has not been refunded. 
The business also states that a majority of the transactions processed by me were fraudulent. I only attempted to run  two transactions using Stripe, and exactly zero of them were fraudulent. There was never any thorough investigation by Stripe. There was not even as much as a phone call. This could have all been cleared up if they simply had called me, or if they had a customer service phone number that I could call. Or if they had responded to my emails to their support team. 
At this point, I would simply like to see the transaction refunded to my customer. If Stripe claims that the transaction was already refunded, I will need details as to when the refund occurred and when the funds will be back in my customer's account. 
Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/08/11) */
The transfers in the account were being held because we were unable to verify the URL to the website for the complainant's business. The URL we had on file did not exist. Our financial partners require us to thoroughly review accounts and...

verify the identity of every user on our platform. We instructed the account owner to give us an updated URL.
When the user did provide an updated URL on July 10th, it was under construction, so we could not verify it either. We encouraged the user to link their Linkedin profile on July 16th, however they did not do so, and in fact on July 26th they shut down their account.
This user also had an extremely high level of chargebacks in a short amount of time, leading us to begin shutting down their account as it presented a level of risk we are unable to accept.
The user claims that they took the necessary measures to combat fraud, however after routine review we see that for all charges marked as fraudulent, the user failed to account for the fact AVS and CVC checks failed -- very straightforward signs of fraudulent charges.
In the end, this user is accumulating a very large negative balance due to the number of chargeback's they are still receiving.

Initial Business Response /* (1000, 5, 2015/03/04) */
We reached out to our user on February 10, asking them to provide some additional information about a large charge that they had processed through our service. At this time, we placed transfers on hold pending a response from the user, in...

accordance with our terms:
Section C.3: Payout Schedule
https://stripe.com/us/terms#payout-schedule
"We reserve the right to change the Payout Schedule or suspend payouts to your Bank Account should we determine it is necessary due to pending disputes, excessive or anticipated excessive Chargebacks or refunds, or other suspicious activity associated with your use of the Service, or if required by law or court order."
We did not receive any emails in response until February 17, at which time the user contacted us and said they had attempted to email us several times.
In their follow-up communication on February 17, the user did not provide any additional information about the charge in question. We reached back out immediately to request the information again, but did not get a response.
Because of this, we delayed transfers of funds until March 3, on which date the user should have received them.
At this time, Stripe does not normally offer phone support. We are working to offer this in the near future. Currently, we offer personalized support by email. We strive to provide timely support, and in this case did respond promptly (on the same day) on those occasions when they did write in to us.
We would very much like to work with the user, to determine what may have gone wrong (i.e., why we may not have received emails that they tried to send between February 10 and 17).

Below is Stripe's Response to the complaint submitted by [redacted] (herein referred to as the "Complainant") on [redacted] 28, [redacted].Stripe OverviewAs background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to...

quickly and simply accept credit card payments.[1] Merchants register for an account by providing contact information, some information about their business and its principals, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, may be requested by Stripe after submission. Merchants have control over what information is provided to Stripe – for credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account.  It is important to note that merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripe’s Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at https://stripe.com/us/legal.[1] https://stripe.com/us/paymentsMerchant Account Overview The Complainant submitted an account with Stripe on [redacted] 13, [redacted] under the name "D&D Temporary Power Se" at https://merchants.2go.com/AccountDetails/DetailsForAccount?accountId=21841756&am...⇄ Stripe processed payments for the account owner until [redacted] 20, [redacted]. During a routine review, Stripe was unable to confirm information about what the Complainant was selling. On [redacted] 14, [redacted], Stripe reached to the Complainant to let them know about its concerns and to get additional information.The Complainant provided this information, as asked. Upon further investigation, Stripe determined that it is able to support the Complainant's business. At this point, the Complainant had already refunded their charges.For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account and the Complainant's claim for damages is baseless.

Initial Business Response /* (1000, 5, 2014/04/16) */
Upon reviewing the complainant's Stripe account on March 30, a Stripe representative emailed the complainant asking for additional information about the products being sold on the complainant's website. Specifically, the Stripe...

representative explained that, as the complainant was selling brand name products, including Apple accessories and Sony Playstation controllers, Stripe needed to confirm authorized reseller status for these products in order to process payments for the complainant's business, which is explained in the Stripe Terms of Service.
By creating and activating a Stripe account, a Stripe user agrees to the Stripe Terms of Service, as described in Section B ("Registering for Stripe"): "To sign up a business to use the Service, you must agree to this Agreement on behalf of the business." Since Stripe users agree to the Stripe Terms of Service, they also agree to abide by Stripe's contractual agreements with its financial partners, which prohibit the unauthorized sale of brand name products, including Apple and Sony accessories, and the sale of counterfeit products.
The relevant section of the Stripe Terms of Service can be found here: https://stripe.com/terms#section_b
The Stripe Terms of Service Section B ("Registering for Stripe") prohibits the sale of "any product or service that infringes upon the copyright, trademark, or trade secrets of any third party." In the case of Apple accessories and Sony Playstation controllers, Stripe needs to confirm that the merchant is authorized to resell these brand name products. Stripe also needs to ensure that the merchant is not offering counterfeit products, which would violate Stripe's contractual agreements with its financial partners, including the Credit Card Networks. Without confirming authorized reseller status, there remains the risk that the products being sold are counterfeit and, therefore, violate the intellectual property of one or more third parties.
The relevant section of the Stripe Terms of Service can be found here: https://stripe.com/us/terms#prohibited-businesses.
On March 30, the complainant wrote back to the Stripe representative saying that the complainant did not have authorized reseller status, and the complainant insisted that he did not need authorized reseller status to sell the products listed on the complainant's website. In the same message, the complainant indicated that he already had agreements with other payment processors and would be switching payment processors shortly. The complainant also threatened legal action.
Less than twenty minutes later, the complainant sent another message to Stripe support saying that the complainant had removed Stripe as a payment method on the complainant's website. The complainant again demanded that the complainant's funds be released and again threatened legal action. At this point, there had been no delay in the transfer of the complainant's funds.
A few hours later, the complainant sent another email to Stripe support saying that the complainant had filed complaints with the Revdex.com as well as another similar organization.
On March 31, a Stripe support representative responded to the complainant's messages saying that Stripe unfortunately would not be able to help out with payments for the complainant's website as it is in violation of the Stripe Terms of Service for the reasons described above.
Even though the complainant indicated that the complainant had ceased using Stripe to process payments, to make the transition off of Stripe smoother, the complainant was given seven days to transition off of Stripe. The Stripe support representative also explained that any funds the complainant had received would be transferred to the complainant as scheduled, and any additional payments the complainant received during the next seven days also would be transferred to the complainant as scheduled. After those seven days, which ended on April 7, Stripe would no longer be able to accept payments on the complainant's behalf.
The complainant received all his funds on April 2, and Stripe did not hold and is not holding any of the complainant's funds. All funds arrived in the complainant's bank account as scheduled.

Initial Business Response /* (1000, 5, 2016/01/10) */
Stripe operates within a variety of constraints imposed by our banking partners, credit card networks and applicable law. As a result, Stripe must fully understand its users to ensure their businesses are consistent with Stripe's Terms of...

Service. All users agree to these terms when activating Stripe accounts, and the terms are posted here: https://stripe.com/terms
Since Stripe bears financial responsibility for all accounts using Stripe to accept payments, Stripe needs to have a high degree of confidence about their legitimacy, and their likelihood of delivering promised goods and services. Stripe periodically reviews accounts to verify that they meet these standards, and reaches out to merchants should any issues arise.
During a routine review, Stripe identified strong signals that the complainant's account was in violation of the Stripe Terms of Service. Stripe cannot process payments that appear to be unauthorized by the owner of the charged card. On December 8th, 2015, Stripe reached out to the complainant to advise them of our decision and the closing of the account.
The closing of this account is in accordance with the following section of the Stripe Terms of Service. Our terms very clearly state that Stripe "may suspend your Stripe Account and your access to the Service and any funds in your Stripe Account, or terminate this Agreement, if we determine in our sole discretion that you are ineligible for the Service because of the risk associated with your Stripe Account, including without limitation significant credit or fraud risk, or for any other reason".
https://stripe.com/us/terms#termination
While we will not be able to continue processing transactions on the account, this does not preclude the complainant from signing into Stripe and accessing any of the account's existing data.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I CLOSED the account on my own- the account was still open when I closed it THAT IS WHY THE REMAINING SALES WERE ABLE TO BE PROCESSED.
just transfer my funds and that will be the end of this.
Final Business Response /* (4000, 9, 2016/01/15) */
As mentioned, we have identified strong signals that the complainant's Stripe account was in violation of the Stripe's Terms of Service. The closing of this account is in accordance with our ToS. In particular, the significant credit or fraud risk:
https://stripe.com/us/terms#termination
Since Stripe cannot process payments that appear to be unauthorized by the legitimate cardholders, we would not be able to transfer any remaining funds to the complainant's bank account. In addition, there is no balance on the complainant's Stripe account.
Final Consumer Response /* (4200, 11, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So you refunded the customers??
If so that's fine also.

Initial Business Response /* (1000, 5, 2015/12/08) */
Stripe helps thousands of merchants accept payments online. We don't charge customers' cards directly and it's an unfortunate bug that sometimes our information shows up on cardholders' bank statements instead of the business's. The payment in...

question would have been made with one of the many online businesses using Stripe to accept payments, and would not have come from Stripe directly. If the complainant is unsure of how to contact the merchant they purchased from or who the merchant is, if they would like to write into us directly with information about this charge, we'd be happy to look up the charge information and let them know which of our merchants created the charge. They will then be able to follow up directly with the business that they purchased the flashlights from. Specifically, the following information would be useful:
last four digits of the card
expiration date
card type
name on the card
charge amount
charge date
If the complainant could provide the information they have already conveyed in the email as well, that would be useful as well.

Initial Business Response /* (1000, 6, 2015/06/12) */
To fulfill our legal and regulatory obligations, Stripe requires that our users have a website or other reputable means of establishing and verifying the identity of their business:
On April 27th, 2015, a Stripe representative reached...

out via email to the complainant to let him know that we were unable to verify their business, as the website they provided to Stripe when signing up for an account does not exist. In response Stripe held pending transfers to the complainant. The email contained questions and suggestions as to means of verifying their business and reinstate transfers.
The complainant responded to provide the correct website URL on May 23rd. Stripe let the complainant know that the URL had been received and the website would be reviewed.
The reviewing of the website and account took longer that expected and on June 1st the complainant contacted Stripe again. Following this, a Stripe Support representative apologized for the delay on June 3. On June 5 Stripe emailed again to let the complainant know the review had been completed and transfers had been reinstated. The complainant has since received his transfers.
Initial Consumer Rebuttal /* (2000, 8, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)