Strunk Pre-Need Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The dealership's response does not address the fact that I relied to my detriment on the promises made to me by the salesman I have no doubt that he knew exactly what he was saying in making those assurances to me He checked my mileage on the lease vehicle (which was well below the maximum allowed) and had the service department look at the paint damage There was no need for him to do that if there was no intention for the dealership to take care of the"end of lease" expenses Nor did the sales manager need a copy of the bill from Hyundai when I finally spoke to MrR*** ten weeks later if it was as clear as they imply But perhaps that was just another deceptive and unethical sales practice used by this dealership.The response also fails to address the fact that my telephone calls and emails were unreturned Had this been a simple "misunderstanding" on my part, why could no one contact me to say that? Why was I asked to send a bill and told that it would be taken care of? Why did I have to file this complaint to get any response at all?The dealership has provided only a boilerplate response and at this point I am not satisfied with that
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In regards to the RHD loaner being safeI was the owner who brought the Jeep in for trade inDo you honestly believe I would be using an unsafe vehicle for myself, a vehicle I relied on every day committed to work I didn't have to get rid of the Jeep, I was looking to make an improvement. When the Jeep was in for repairs, I explained I needed the Jeep for Monday and made arrangements to pick up SundayAs explained in a earlier email, I was unable to pick up because the Jeep was apart and unavailable to driveI shouldn't even need a loaner I purchased a NEW JEEP!"Once see issue" I haven't received a email or phone call to discuss the damage done to my Jeep while it their shopI don't have the time to to show up on their doorstep so they may "see issues"This Jeep is their responsibility and they should make the time to make this right.Me and Meghan have been in contact regarding contact with the dealershipNeither of us have been contacted regarding the resolution of these issues. I want to go to a another Dealership for the warranty workI am having an issue with not getting my panel, vent shades and now HOT air is blowing when in turned off positionMy passenger was saying that their foot was getting really hot.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After addressing the issues I will be notified when new carpet and vent shades arrive to schedule another appointmentAfter appointments they still haven't completed services that were to be doneThe main concern is the heat coming through the front, the issue hasn't been resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Regards,
[redacted]

We reason for some of the extended repair time was because of waiting for a backordered part from Chrysler.The service contract or any warranty does not pay for lack of use for Sirius radio.  The loaner vehicle supplied by us to Ms. [redacted] did have Sirius radio.The service contract does not pay...

to have vehicle cleaned or detailed because of failed part.  We did attempt to dry the area where the parts failed.  This process was over a 3 day period where we used a de-humidifier attempting to remove moisture from the passage side of the vehicle.We have not been contracted by Ms. [redacted] notifying us of anything that may have been damaged on the vehicle.  It has been over 1 month since the vehicle has been picked up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contacted the TN  provided and have tried this route with case [redacted] in this response. I spoke to Frank again today. He says case [redacted] is  closed with my authorization. He says he was person I orignially spoke with and that his supervisor Anita closed case without speaking with me. I specificlly told him not to closet case. Anita called once left phone message on 03/25 and promised would follow up no later than 03/28. He more or less told me he is unwilling to help and to contact the dealer or another dealer for repairs. 
Regards,
[redacted]

We installed 4 Bridgestone Turanza 215 60R17 tires on Mr. [redacted]’s vehicle on 4/9/15.  When we installed them we record the Dot # (serial number) from the tires to insure the customers warranty on the...

tire is validated.  I have attached the repair order Mr. [redacted] received when the tires were installed.                 On 6/24/16 Mr. [redacted], over 15 months later, came in stating we installed the incorrect tires on his vehicle.  His vehicle had KUMO KH16 225/60R17’s on it with the front 2 tires with severe wearing on the edge of each tire.                 South Hills has never stocked or sold any of the KUMO KH16 tires.  This tire is not even available via Chrysler Tire Works, with whom we purchase our tires from.  I have reviewed our parts records and purchases to verify that we did not ever stock or sell that brand and size of tire.                 To summarize, South Hills did installed the Bridgestone tires that Mr [redacted] paid for on 4/9/15.  We do not know how the KUMO tires were installed on the vehicles.                 Finally Mr. [redacted] should have the front end of the vehicle checked to find out the reason for the excess wear on the edges of the front 2 tires.

I do not accept this response. 15 months passed because I never thought to check the size. I trusted that they put on the right tires. the front end problem they refer to was fixed already, which they would have known had they taken all the papers I brought for them to look at instead of dismissing my complaint as "we didn't do it". it was due to front end steering problem directly related to 15 months of the wrong tires being on. once again I would like to say that the garage I had been using for years, where I know everyone, and have had no problems, I trust did not switch out the tires. I do not trust bill winters, nor his service staff, especially now, having read multiple complaints and reviews about how bad the service is there when cars aren't brand new. I know this will never resolve, I just want to make sure my complaint is on record.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The heating issue has not been resolved and neither has the torn carpet, dents, unattached console and scratches.I have yet to have the listen to how the problem can be duplicated. They stated in the paperwork they rode with me and they didn't, they think they can start the jeep and duplcate the problem. I have explained numerous times, the jeep has to be hot and the heat doesn' t "blow" it heats up my dash and filters a[redacted] the dash and steering column and out vents and feet area. When using the front defroster the air doesn't come through the vent it is coming out by window. This jeep has missed "16" days of work and wasted time traveling back and forth to Dealership.
Regards,
[redacted]

We repaired Ms. [redacted]’s vehicle.  It was in our shop during a period while we waited for parts to complete the repair.We provided her with a Rental vehicle during that period.  No rental company we know of, or South Hills, has rental vehicles that are right hand drive. As Ms. [redacted] knows...

we do not stock right hand drive wranglers and it took us some time to locate a right hand drive wrangler for her.The recall on her vehicle, repair parts are currently unavailable to us.  We are hoping to receive them within the next few weeks, at which point she can schedule an appointment to have the recall performed.South Hills had decided to give Ms. [redacted] the vent visors as goodwill because of the issue with the vehicle.  These were not part of the original deal as shown on the We Owe signed by Ms. [redacted] at time of taking delivery of the vehicle.  These are currently on order and she will be contacted when we receive them.    It would FCA (Chrysler’s) determination if they would want to repair her vehicle or compensate her for a payment. Please feel free to contact us if you have any questions.

Ms. [redacted] had her vehicle towed in on 8/17/16 because her vehicle would not start.The damage on the bumper would have occurred when the vehicle was towed to our facility.the bumper has many scrapes on it. while at our facility Ms. [redacted] supplied us 2 tire rims to replace on her vehicle because...

of prior damage to them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We paid $990 in the final payments of her Hyundai lease.the Turn in fee and damage found by Hyundai finance is the customer responsibility.  South Hills can not be responsible for a turn in fee or damage of a vehicle leased from Hyundai.  She should contact Hyundai and review with them the damage found.

Vehicle is currently at dealershipInterior issues been addressed.Heat issue to be addressed according to manufacture requirements

We cannot allow used vehicles to be utilized as loaners for customers.  These vehicles have not been safety checked to insure vehicle it completely safe.  Also insurance company has an issue with loaning used vehicles. The time for the repair was because of ordering parts once the issue with the water leak was found. We just received the pictures from Chrysler and the quality of them makes it difficult to see.  These pictures are the same as the ones attached to this Revdex.com response. We will work with Megan (from Chrysler) to decide how to proceed with these once we can see the issues. We will continue work with Ms. [redacted] to repair her vehicle under warranty.  But will not be able to provide her with a Right hand drive vehicle.  Also I know of no vehicle that is currently made without a console that would allow her to drive from the passenger side.

South Hills returned Ms. [redacted] vehicle to Washington Hyundai.  We did this as a convenience to her.south Hills can not be responsible for excess mileage, wear & tear and lease end fees.  These are between Hyundai finance and Ms. [redacted].the delay in returning the vehicle to Washington...

Hyundai caused no charges to Ms. [redacted]  The delay was caused attempting to Cordinate the return with washington Hyundia's finance department.  They along with Hyundia finance do the vehicle inspection and billing for lease termination.

Re:[redacted]     Customer was quoted a price for a vehicle on 2/25 (Thursday) that included extra rebates that customer told our sales person they receive eligibility for$1000 True Car Certificate $500 Chrysler Coupon Receive an email telling us that it would take a couple of...

days to hear from the local dealer about their price and wanted us to delivery vehicle to customer’s home (150 miles away) Friday we email customer told could not deliver vehicle to customers Saturday customer contacted us but was unable to provide us with information (certificated numbers) for the extra rebates customer told us he was eligible for. Customer did not come to dealership or provide proof of eligibility for extra rebates.  We attempted to find certificate numbers for customer but were unable to match up to customer.  Customer never came to dealership to purchase vehicle.