Student Loan Education Center

When you called in to canceled, your payment was pending Once a payment is pending, it cannot be canceled We had to wait until the payment was processed and then issue the refund If the processor missed that, we apologize

Student Loan Education Center takes all complaints/reviews about our company seriouslyMr [redacted] called in to our offices requesting to speak with someone about the services we offer knowing the nature of those servicesAll of our representatives provide their direct contact information for folland call back purposes in order to ensure that only one representative completes the application processAlthough we require certain pieces of personal information in order to evaluate a person’s options accordingly, we do not “abuse” anyone’s personal informationIn regard to Mr***’s personal information, all information has been deleted from our systems and he has been placed on both the “do not call” and “do not mail” list Student Loan Education Center is in fact registered to do business with the secretary of state in California as well as a DBA within our local countyOur company maintains the utmost legitimacy, taking pride in the fact that we employ a highly-trained staff here in California In closing, we hope that Mr [redacted] discovers the answers he is looking for and wish him the best

Student Loan Education Center takes any and all complaints/reviews seriously We have a dedicated compliance department monitoring and reviewing all incoming and outgoing calls in order to maintain the highest level of customer service in the industry Upon review of the call, we discovered that Mrs [redacted] called in to our office and spoke to [redacted] for over one hour [redacted] completed a full application and went over all the available programs with Mrs [redacted] [redacted] never stated that “Student Loan Education Center” would pay off her loans [redacted] explained that the programs offered by the U.SDepartment of Education would consolidate her loans and that these loans are designed to assist people by lowering their student loan payments and possibly even provide loan forgiveness depending on the individual circumstances [redacted] never told Mrs [redacted] to stop making her student loan payments Instead, as part of our document preparation service, [redacted] explained that we will complete the paperwork necessary to file for a forbearance on her existing loans so that during the consolidation process, Mrs [redacted] would not have to make her student loan payments contingent upon approval of the forbearance Unfortunately, after hanging up with Mrs [redacted] , [redacted] went home sick for the day and forgot to send the requested email [redacted] did, however, physically mail Mrs [redacted] our 16-page color brochure which summarizes all of the available programs and discusses who we are and what we do in further detailAfter hearing about this Revdex.com complaint, [redacted] immediately emailed Mrs [redacted] the information promised along with an explanation for the delay We are sorry for any inconvenience this may have caused and will delete Mrs [redacted] ’s information from our customer-relations management system Further, Student Loan Education Center assists thousands of individuals each month in helping them apply for government benefits that they are entitled to These benefits have been around for some time, and many people with federal student loans never realize that they pay more on their monthly student loan payments than they have to Moreover, their current servicers don’t bother making them aware of these programs because the servicers would lose money if they significantly reduced every customer’s monthly payments Armed with this knowledge, Student Loan Education Center aids consumers in realizing that they can save a tremendous amount of money each month on their student loans by not only lowering their payment but also possibly qualifying them for various types of loan forgiveness We urge all members of the public with federal student loans to read into the Health Care and EDUCATION RECONCILIATION Act of and become enlightened to the benefits that are out there for those struggling to make their student loan payments every month We urge people to understand what’s available before claiming fraud or scam Those being scammed are the students and former students who diligently make their payments to the loan servicers, never exploring the government benefits that are available to them Finally, we ask that those same students and former students learn more about companies like Sallie Mae and how they were fined by the federal government for over $Million dollars for defrauding their customers

We spoke to [redacted] and resolved this matterHer full refund was sent via FEDEX overnightWe apologize for any inconvenience this may have caused.Thank you,SLEC

I just want to take a moment to comment about my experience with this companyWhen I was concerned about the amount of information they require to access my student loan history, both [redacted] and [redacted] were very helpful, taking an exorbitant amount of time to explain their business practices to meThey also followed up very quickly in email, in writing, to assure me that all my information was deleted from their files when I decided that their service was not appropriate for someone like me who has been paying loans for many yearsI thank them both for their time and energy

We have attempted to contact Mr [redacted] , on four occasions, to resolve the issue and have not received a call back Additionally we have listened to the recordings and the information in the complaint is false, as there was never a mention of lowering an interest rate to 2.9% We have also reviewed the advertisement and find no such statement of “Obama’s new law." To protect the consumer over his concerns, we have deleted and removed any and all of his personal information from our servers His file is non-existent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I received the official email from the processing department of the business SLEC LLC on December 11, and the payment was not pending until December The business SLEC LLC had the entire business day of December to catch this mistake If what you say is true, the company needs to set up an oversight committee to ensure this does not happen to other clients Please note that the business still refuses to apologize for incorrectly charging my credit card The business wants to make a critical error seem like a small oversight on the part of their staff Regards, [redacted] ***

I sent an email previouslyThe company did contact me immediately after the claim and they refunded my costThank you, [redacted]

***, Student Loan Education Center takes any and all complaints/reviews very seriously We have a dedicated compliance department monitoring and reviewing all incoming and outgoing calls in order to maintain the highest level of customer service in the industry Student Loan Education center uses multiple marketing companies that use direct-mail solicitations, radio, internet and email to generate leads for the student loan industry We are told that the marketing companies using direct-mail as a way to generate calls, use many different response models using proprietary algorithms, not credit reports More than half the time people call in from direct-mail solicitations, the information is way off We will speak to the marketing companies and discuss your comments with them Our goal is not to mislead anyone Student Loan Education Center assists thousands of individuals each month in helping them apply for government benefits that they are entitled to These benefits have been around for some time, and many people with federal student loans never realize that they pay more on their monthly student loan payments than they have to Moreover, their current loan servicer does not bother making them aware of these programs because the servicer would lose money if they significantly reduced every customer’s monthly payments We are sorry for any inconvenience this may have caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response claims that Student Loan Education Center is registered with the Secretary of State of California, but searching for that name on the Secretary of State of California's website at http://kepler.sos.ca.gov/ returns no results of any company by that nameSearching for only "Student Loan" returns results, but none resemble "Student Loan Education Center." I also searched for LLC's with that name, and saw no resultsI do not understand why the response claims that the business is licensed with the Secretary of State of California on this basis I appreciate that SLEC has removed my personal information from it's systems and marked me as an individual not to be contacted, but because I cannot verify that it is in fact licensed as it claims, I do not accept the response Regards, *** ***

Student Loan Education Center takes any and all complaints very seriouslyWe have a dedicated compliance department to ensure our clients receive the best-possible customer service We reviewed Ms***’s application details to gain an understanding of her complaintFirst off, we would like Ms [redacted] to know that a full refund has been processed and she should receive those funds within the next business daysHowever, we would also like to address some of her concerns in relation to our process as well as our staff Our office submits thousands of applications each month with no issue however there was a lengthy process involved with Ms***’s approval as she was placed into a different repayment plan than what we had submitted on her behalfWe apologize for this however we ask her to understand that this was out of our hands once we submitted her application.Ms [redacted] also mentions that she is being contacted by many “scammers” however these calls or email are not related to our companyWe ask that she understand her contact information is public information and many marketing companies have methods for obtaining such infoAgain, we would like to clarify that we do not have anything to do with other companies soliciting her We wish Ms [redacted] the best and hope that the full refund will alleviate her concernsHer personal information has been removed from our customer-management software and her contact information has been placed into a “do not contact” status to ensure her privacy

Student Loan Education Center takes any and all complaints/reviews very seriously We have a dedicated compliance department monitoring and reviewing all incoming and outgoing calls in order to maintain the highest level of customer service in the industry Before discussing further, we would like [redacted] to know that we have deleted her information from our client relationship management software and added her to our do not contact list The marketing companies we use have been sending these types of mail pieces for years They all look similar and are very generic The mail piece itself does not promise to lower or even forgive student loan debts However, the majority of our callers do qualify for programs that reduce their payments significantly We listened to the recorded call, and [redacted] followed the script outlined by management including our fully-transparent responses She even answered the phone with “Thank you for calling Student Loan Education Center.” If anything was unclear about the company name, it was not mentioned to [redacted] as she plainly stated it on a recorded line The first thing [redacted] said was “I received a mailer that says I could possibly lower my payments” which is the type of verbiage many marketing companies employ [redacted] mentioned in her complaint that she was concerned she was being scammed because our company is not a government agencyHowever, our business practices are wholly based on compliance and consumer protectionWe never take any upfront feesAll funds are held in a dedicated trust account under the client’s name with full access to said account until the service has been performed successfullyWe are not in the business of scamming people which is why we offer a full money-back assurance Student Loan Education Center assists thousands of individuals each month in helping them apply for government benefits that they are entitled to These benefits have been around for some time, and many people with federal student loans never realize that they pay more on their monthly student loan payments than they have to Moreover, their current loan servicer does not bother making them aware of these programs because the servicers would lose money if they significantly reduced every customer’s monthly payments Many of our clients attempted their own applications prior to contacting usThey found that the forms were confusing and the questions asked did not always correlate to their specific situationsAfter receiving letters of denial or, even worse, higher payments than they were paying, those very same clients contact professionals like us because we are specialists that can make sure the application is done correctly and accurately the first time We wish [redacted] the best of luck and want to assure her that all her information has been deleted from our systemWe apologize for any inconvenience this may have caused her

DO NOT DEAL WITH THESE PEOPLE You might receive a letter in the mail that looks [very] official, advertising that they work with the DOE to help you Their business revolves around charging you for something you can do yourself They are supposed to tell you this, but I didn't know until I read it after giving too much information When I talked to Rene from SLEC on the phone she did a very good job of making it sound like the only way to get my payments down or consolidated was through this program, and that I had to pay $to have it all taken care of I gave her way too much information, because she already had enough information about my loans that I assumed it was a legitimate DOE program This point is concerning in itself; I have no idea how they already had the information that they had I signed the documents electronically and sent them back and then had second thoughts I have not sent the second required document back with my signature and plan on canceling everything If you find yourself in the situation I have found myself in, be sure that you cancel the Power Of Attorney that is in the document you signed electronically, and receive confirmation that both parties have agreed to cancel it

We would like Ms [redacted] to know that we have processed a full refund on her behalf for her inconvenienceHowever, we have attempted to contact Ms [redacted] numerous times without successIn order to rectify her complaint, we need more details to ensure we are not only completing her application correctly but also to improve our internal processes We are happy to perform the service at no cost as long as we know that Ms [redacted] is not only satisfied with her new loan but also satisfied with the service she received from our companyWe have sent Ms [redacted] an email in an attempt to discuss further and look forward to connecting with her soon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business SLEC claims that the refund process takes a long time, which I understand But they are not explaining why my card was charged in the first place! I gave them plenty of advance notice to cancel my account, so they need to revise their practices to contact [redacted] when a client cancels If the processing department employees are not in better communication with their accounting and billing counterparts at [redacted] , this will keep happening to other clients of the business SLEC LLC Essentially, the business is apologizing for the wrong thing The business should apologize and offer an explanation of why my credit card was charged, NOT why the refund process takes a week Regards, [redacted] ***

***, We tried calling you multiple times to clear up the confusion however, we were unable to reach you First, allow us to apologize for claiming Student Loan Education Center was registered with the Secretary of State of California After speaking to one of the directors, we realized that Student Loan Education Center is actually a DBA of SLEC, LLC SLEC, LLC is in fact registered with the Secretary of State of California We do business under the name Student Loan Education Center, which is the same company, same tax id Once again, we apologize for the confusion Please feel free to call us back to discuss any additional questions or concerns

Student Loan Education Center takes any and all complaints very seriouslyAfter reviewing the details of Ms [redacted] s complaint, we would like to apologize for any inconvenienceBefore we begin discussing the details of her application, we would like Ms [redacted] to know that we have already processed a full refund on her behalfShe should expect those funds very shortly After receiving this Revdex.com complaint, our office made multiple attempts to contact Ms [redacted] to clear this matter up, but we still have not received a call back The refund process has been started and Ms [redacted] should have her funds shortly We wish Ms [redacted] the best and hope she is satisfied with her refund

Revdex.com in regards to consumer complaint # [redacted] ,Sorry for my delay in responseI did receive a full refund in the amount of $on September 25, 2015I thank the Revdex.com for helping me get my refund[redacted] ***

We would like to apologize for any inconvenience Ms [redacted] experiencedOur office takes any and all complaints or reviews very seriouslyUpon further review, our dedicated Customer Service team contacted Ms [redacted] via phone and resolved the issue with her directlyWe believe this matter to be resolved and closed

I sent an email previouslyThe company did contact me immediately after the claim and they refunded my cost.Thank you, [redacted]