Student Loan Education Center

I sent an email previouslyThe company did contact me immediately after the claim and they refunded my cost.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Student
Loan Education Center takes any and all complaints/reviews very
seriously.  We have a dedicated compliance department monitoring and
reviewing all incoming and outgoing calls in order to maintain the...

highest
level of customer service in the industry. 
Before
proceeding any further, Mr. [redacted]’s application and information has been
deleted from our software system and his contact information has been added to
a “do not contact” list. Gaining the trust of our clients is important to us.
In fact, we use a payment system designed with consumer protection in mind. By
utilizing an FDIC-insured bank and trust accounts for each client, we guarantee
that we will never take a dime until we perform the service we promised to. We
also abide by all federal and state guidelines to maintain the utmost level of
compliance.
We
are a document preparation company that assists clients by preparing and
submitting their applications quickly and accurately. We work with many clients
that attempted the application process on their own prior to working with us.
Many of these clients received denial letters, higher payments, or simply gave
up after reading some confusing verbiage available online.
Mr.
[redacted] states that the documents we sent to him appeared fraudulent. We do not
know what he means by this statement however we remain adamant in our stance
that we maintain the highest-possible level of compliance in our industry. If
our documents were fraudulent, the thousands of applications we submitted would
never have been approved.
We
urge people to understand what’s available before claiming fraud or scam. 
Those being scammed are the students and former students who diligently make
their payments to the loan servicers, never exploring the government benefits
that are available to them.  Finally, we ask that those same students and
former students learn more about companies like Sallie Mae and how they were
fined by the federal government for over $139 Million dollars for defrauding
their customers.  
Mr.
[redacted] states that his complaint involves our “selling practices.” We are the
ones spending the marketing dollars to educate borrowers like Mr. [redacted] who
would never know about these government benefits before contacting us.
We
apologize for any confusion or inconvenience that Mr. [redacted] experienced and
wish him the best.

We spoke to [redacted] and resolved this matter. Her full refund was sent via FEDEX overnight. We apologize for any inconvenience this may have caused.Thank you,SLEC

DO NOT DEAL WITH THESE PEOPLE. You might receive a letter in the mail that looks [very] official, advertising that they work with the DOE to help you. Their business revolves around charging you for something you can do yourself. They are supposed to tell you this, but I didn't know until I read it after giving too much information. When I talked to Rene from SLEC on the phone she did a very good job of making it sound like the only way to get my payments down or consolidated was through this program, and that I had to pay $599.00 to have it all taken care of. I gave her way too much information, because she already had enough information about my loans that I assumed it was a legitimate DOE program. This point is concerning in itself; I have no idea how they already had the information that they had. I signed the documents electronically and sent them back and then had second thoughts. I have not sent the second required document back with my signature and plan on canceling everything. If you find yourself in the situation I have found myself in, be sure that you cancel the Power Of Attorney that is in the document you signed electronically, and receive confirmation that both parties have agreed to cancel it.

Student Loan Education Center
takes all complaints/reviews about our company seriously. Mr. [redacted] called in
to our offices requesting to speak with someone about the services we offer knowing
the nature of those services. All of our...

representatives provide their direct
contact information for follow-up and call back purposes in order to ensure
that only one representative completes the application process. Although we
require certain pieces of personal information in order to evaluate a person’s
options accordingly, we do not “abuse” anyone’s personal information. In regard
to Mr. [redacted]’s personal information, all information has been deleted from our
systems and he has been placed on both the “do not call” and “do not mail”
list.
Student Loan Education Center is in fact registered to do business with the
secretary of state in California as well as a DBA within our local county. Our
company maintains the utmost legitimacy, taking pride in the fact that we
employ a highly-trained staff here in California.
 
In closing, we hope that Mr.
[redacted] discovers the answers he is looking for and wish him the best.

We spoke to [redacted] and resolved this matter. Her full refund was sent via FEDEX overnight. 
We apologize for any inconvenience this may have caused.
Thank you,
SLEC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response claims that Student Loan Education Center is registered with the Secretary of State of California, but searching for that name on the Secretary of State of California's website at http://kepler.sos.ca.gov/ returns no results of any company by that name. Searching for only "Student Loan" returns 43 results, but none resemble "Student Loan Education Center." I also searched for LLC's with that name, and saw no results. I do not understand why the response claims that the business is licensed with the Secretary of State of California on this basis. 
 
I appreciate that SLEC has removed my personal information from it's systems and marked me as an individual not to be contacted, but because I cannot verify that it is in fact licensed as it claims, I do not accept the response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received the official email from the processing department of the business SLEC LLC on December 11, and the payment was not pending until December 13.  The business SLEC LLC had the entire business day of December 12 to catch this mistake.  If what you say is true, the company needs to set up an oversight committee to ensure this does not happen to other clients.  Please note that the business still refuses to apologize for incorrectly charging my credit card.  The business wants to make a critical error seem like a small oversight on the part of their staff.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business SLEC claims that the refund process takes a long time, which I understand.  But they are not explaining why my card was charged in the first place!  I gave them plenty of advance notice to cancel my account, so they need to revise their practices to contact [redacted] when a client cancels.  If the processing department employees are not in better communication with their accounting and billing counterparts at [redacted], this will keep happening to other clients of the business SLEC LLC.
 
Essentially, the business is apologizing for the wrong thing.  The business should apologize and offer an explanation of why my credit card was charged, NOT why the refund process takes a week.
Regards,[redacted]

[redacted],
We tried calling you multiple times to clear up
the confusion however, we were unable to reach you.  First, allow us to
apologize for claiming Student Loan Education Center was registered with the
Secretary of State of California.  After speaking to one of the directors,
we realized that Student Loan Education Center is actually a DBA of SLEC,
LLC. 
SLEC, LLC is in fact registered with the
Secretary of State of California.  We do business under the name
Student Loan Education Center, which is the same company, same tax id.
Once again, we apologize for the confusion. 
Please feel free to call us back to discuss any additional questions or
concerns.

I sent an email previously. The company did contact me immediately after the claim and they refunded my cost.
Thank...

you,
[redacted]

When you called in to canceled, your payment was
pending.  Once a payment is pending, it
cannot be canceled.  We had to wait until
the payment was processed and then issue the refund.  If the processor missed that, we
apologize.

I just want to take a moment to comment about my experience with this company. When I was concerned about the amount of information they require to access my student loan history, both [redacted] and [redacted] were very helpful, taking an exorbitant amount of time to explain their business practices to me. They also followed up very quickly in email, in writing, to assure me that all my information was deleted from their files when I decided that their service was not appropriate for someone like me who has been paying loans for many years. I thank them both for their time and energy.

We would like to apologize for
any inconvenience Ms. [redacted] experienced. Our office takes any and all
complaints or reviews very seriously. Upon further review, our dedicated
Customer Service team contacted Ms. [redacted] via phone and resolved the issue
with her directly. We believe this matter...

to be resolved and closed.

We would like to apologize for
any inconvenience Ms. [redacted] experienced. Our office takes any and all
complaints or reviews very seriously. Upon further review, our dedicated
Customer Service team contacted Ms. [redacted] via phone and resolved the...

issue
with her directly. We believe this matter to be resolved and closed.

[redacted],
Student
Loan Education Center...

takes any and all complaints/reviews very seriously. 
We have a dedicated compliance department monitoring and reviewing all incoming
and outgoing calls in order to maintain the highest level of customer service
in the industry.  
Student
Loan Education center uses multiple marketing companies that use direct-mail
solicitations, radio, internet and email to generate leads for the student loan
industry.  We are told that the marketing companies using direct-mail as a
way to generate calls, use many different response models using proprietary algorithms,
not credit reports.  More than half the
time people call in from direct-mail solicitations, the information is way off. 
We
will speak to the marketing companies and discuss your comments with them.  Our goal is not to mislead anyone.  Student Loan
Education Center assists thousands of individuals each month in helping them
apply for government benefits that they are entitled to.  These
benefits have been around for some time, and many people with federal student
loans never realize that they pay more on their monthly student loan payments
than they have to.  Moreover, their current loan servicer does not bother making
them aware of these programs because the servicer would lose money if they
significantly reduced every customer’s monthly payments. 
 
We are sorry
for any inconvenience this may have caused.

Student
Loan Education Center takes any and all complaints/reviews very
seriously.  We have a dedicated compliance department monitoring and
reviewing all incoming and outgoing calls in order to maintain the...

highest
level of customer service in the industry. 
Before discussing further, we would like [redacted] to know that we have deleted her information from our client
relationship management software and added her to our do not contact list. 
The marketing companies we use have been
sending these types of mail pieces for years. 
They all look similar and are very generic.  The mail piece itself does not promise to
lower or even forgive student loan debts. 
However, the majority of our callers do qualify for programs that reduce
their payments significantly.
We listened to the recorded call, and
[redacted] followed the script outlined by management including our
fully-transparent responses.  She even
answered the phone with “Thank you for calling Student Loan Education Center.”
If anything was unclear about the company name, it was not mentioned to
[redacted] as she plainly stated it on a recorded line.  The first thing [redacted] said was “I
received a mailer that says I could possibly lower my payments” which is the
type of verbiage many marketing companies employ.  
[redacted] mentioned in her complaint that
she was concerned she was being scammed because our company is not a government
agency. However, our business practices are wholly based on compliance and
consumer protection. We never take any upfront fees. All funds are held in a
dedicated trust account under the client’s name with full access to said
account until the service has been performed successfully. We are not in the
business of scamming people which is why we offer a full money-back assurance.
Student Loan Education Center assists thousands of individuals
each month in helping them apply for government benefits that they are
entitled to.  These benefits have been around for some time, and many
people with federal student loans never realize that they pay more on their
monthly student loan payments than they have to.  Moreover, their current loan
servicer does not bother making them aware of these programs because the
servicers would lose money if they significantly reduced every customer’s
monthly payments. 
Many of our
clients attempted their own applications prior to contacting us. They found
that the forms were confusing and the questions asked did not always correlate
to their specific situations. After receiving letters of denial or, even worse,
higher payments than they were paying, those very same clients contact
professionals like us because we are specialists that can make sure the
application is done correctly and accurately the first time.
We wish [redacted] the best of luck and want to assure her that all her
information has been deleted from our system. We apologize for any
inconvenience this may have caused her.

Student
Loan Education Center takes any and all complaints/reviews very
seriously.  We have a dedicated compliance department monitoring and
reviewing all incoming and outgoing calls in order to maintain the...

highest
level of customer service in the industry. 
To
address your concern and desired settlement, Ms. [redacted]’s application and
information have been deleted from our software system and your contact
information has been added to a “do not contact” list. Gaining the trust of our
clients is important to us. In fact, we use a payment system designed with
consumer protection in mind. By utilizing an FDIC-insured bank and trust
accounts for each client, we guarantee that we will never take a dime until we
perform the service we promised to. We also abide by all federal and state
guidelines to maintain the utmost level of compliance.
 Our compliance manager reviewed the recorded
call, and here are his notes:
The
advisor that spoke to Ms. [redacted] never said that she qualified for immediate loan
forgiveness. She went over all the programs she qualified for: Standard Plan, Graduated
Plan and the Income Based Repayment (IBR). 
The advisor explained how the Income Based Repayment Plan comes with a
zero dollar payment and after making 240 consecutive payments, any balance
remaining would be forgiven if Ms. [redacted] continued to qualify. This program is
available and many people are taking advantage of it. Please visit DOE web page
for details: https://studentaid.ed.gov/repay-loans/understand/plans
We
urge people to understand what’s available before claiming fraud or scam. 
Those being scammed are the students and former students who diligently make
their payments to the loan servicers, never exploring the government benefits
that are available to them.  Finally, we ask that those same students and
former students learn more about companies like Sallie Mae and how they were
fined by the federal government for over $139 Million dollars for defrauding
their customers.  
We
apologize for any confusion or inconvenience that Ms. [redacted] experienced. However,
we cannot apologize for educating millions of borrowers paying higher monthly
payments than they have to about the federal programs available.

We have attempted to contact Mr. [redacted], on four occasions, to resolve the issue and have not received a call
back.  Additionally we have listened to
the...

recordings and the information in the complaint is false, as there was never
a mention of lowering an interest rate to 2.9%.  We have also reviewed the
advertisement and find no such statement of “Obama’s new law."   To protect the consumer over his
concerns, we have deleted and removed any and all of his personal information
from our servers.  His file is non-existent.