Student Loan Pro

I spoke with [redacted] numerous timesHe gave me the run aroundIt was always one excuse after anotherHe told me ACS my student loan provider was a scam and he needed another form signed by me which as [redacted] knows, he never sent meThere was never no other form neededI have processed my loan forgiveness papers and did I not need any other formsI am requesting mine back and this business be investigated for taking money from me and many other people they have taken money from for no services renderedThey lie and take money from peopleThis was also done to my coworker and many others who have filed complaints with the Revdex.com etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Student Loan Pro stated that it takes 1-hours to go through the admissions process with a "counselor." I was on hold for most of the time when I first enrolled, and the e-sign that is referenced took all of five minutesMonet, the "counselor" who took me through the process summarized as we went, and told me that all the money I was giving them was going to my loansShe never said anything about feesIn total, I spoke with Monet for maybe half an hourFor most of that time, she was explaining how much interest my loans would accrue over the next years, how much money I would actually pay, and how much would be forgivenNothing about the fees or account maintenance was ever explainer or even mentioned Regards, [redacted]

Complaint: Organization charged me $for an account that is not openI have made numerous attempts to contact Student Loan Pro but have yet to hear from anyoneI would like the charges reversed and any overdraft fees paid.Desired Settlement: $+ overdraft fees, apology Response: Client was never charged any fees, she provided payment information that was not valid and when we attempted to contact her to resolve issue she was not responsive, so we cancelled her and closed her fileClient was never a paying client, we never ran a payment as she said her file was not open with usClient ended up completing the services herself and we still confirmed that everything was completed for her properly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Student Loan Pro stated that it takes 1-hours to go through the admissions process with a "counselor." I was on hold for most of the time when I first enrolled, and the e-sign that is referenced took all of five minutesMonet, the "counselor" who took me through the process summarized as we went, and told me that all the money I was giving them was going to my loansShe never said anything about feesIn total, I spoke with Monet for maybe half an hourFor most of that time, she was explaining how much interest my loans would accrue over the next years, how much money I would actually pay, and how much would be forgivenNothing about the fees or account maintenance was ever explainer or even mentioned Regards, [redacted]

Everything was handled quickly and easily over the phone, and they were very friendly and helpful

I spoke with [redacted] numerous timesHe gave me the run aroundIt was always one excuse after anotherHe told me ACS my student loan provider was a scam and he needed another form signed by me which as [redacted] knows, he never sent meThere was never no other form neededI have processed my loan forgiveness papers and did I not need any other formsI am requesting mine back and this business be investigated for taking money from me and many other people they have taken money from for no services renderedThey lie and take money from peopleThis was also done to my coworker and many others who have filed complaints with the Revdex.cometter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Student Loan Pros employees are very helpful, understanding, and friendlyI felt a genuine concern for my situation and a piece of mind after being a member*** from the accounting department is amazing! He explains their services clearly and it gave me a piece of mindThank You Student Loan Pro

Hello ***, Client *** *** signed up in our program on 2/1/She completed the E-sign that we require to come on board as a clientThe payment schedule was included and obligation to the payments was clearly outlined in our agreementWe have tried on multiple occasions to make
contact with the *** since she has become dissatisfied, to resolve the issue and we have not been able to get her on the phoneThe repayment plan she was quoted was completed, the only portion of the process that was left in limbo was due to our inability to communicate with ***We apologize for any misunderstanding and would like to establish contact with *** to resolve the issue and finalize her file. Thank you,
*** ***Compliance ManagerLike us on Facebook!https://www*** Student Loan Forgiveness Processor(888) 508-Ext*** Toll Free(949) 954-6363 Direct(949) 398-0904 FaxEmail: c***@studentloanpro.orgWeb: www.studentloanpro.org

Mr*** quote was based on an AGI of $60k Based on the pay-stubs the client provided you can see that his base salary is actually $58,a year However, he received a $10,bonus in making his AGI calculated @ $81,for the year This increase in income
affected the bottom line on his monthly payment to *** However, the payment that he received of $per month is much lower than it should be Based on the income of $81,his monthly payment should have been $per month so it appears that the servicer has miscalculated his monthly payment so he should be pleased. Mr*** was in fact emailed the monthly repayment terms on February 21, @ 4:PM PST advising him that his new payment was due on the 2nd of each month beginning 05/02/ Copies of the pay-stubs provided by the client, as well as the email confirmation are both attached.The fees the client was charged are our standard fees $for the initial document processing services and $monthly service fee for ongoing services as we prepare documents for our clients in the Income Driven Repayment Plans on an annual basisThe Income Drive Repayment Plans require a new application be submitted with updated proof of income every months as the payments that are approved are only good for months.We performed the services the client signed up for and we have cancelled his file at his request The client is no eligible for a refund

We at Student loan Pro reach out to thousands of people eligible for federal payment reduction programs they have not yet taken advantage of, then we correctly file the paperwork for them and charge a fee to do itMuch like taxes you can file the paperwork, or you can hire a professionalWe make sure you are in the best federal student loan program available to you, because the federally contracted servicer of your loans has no interest in telling you what you qualify forWhen we spoke to this client she had not yet taken advantage of what was available to her, we made her become aware and got the paperwork filed correctly resulting in her receiving a huge savingsThe client signed up in January 19th ,and the consolidation along with her repayment terms, in which she was received a $payment, were completed on April 4th,Based on company protocol we only allow 100% money back guarantee if the client is not approved for the Department of Education offered program that they were originally quoted forAlthough we do regret to hear about any miscommunication that was made during the initial enrollment process, the client signed our agreement and by virtue of client’s signature they acknowledged that they read and understand every term of the agreement

I've tried working with four other companies, and Student Loan Pro is by far the best of them all! Fabulous customer service, they get back to you when you leave a voicemail, you're not left wondering what happens next, and if you refer others you get a discount This company was able to help me with my Nelnet loans and my parents with their parent plus loan'sI am completely satisfied so far for their services

Upon signing up for our services, all our clients go through an E-sign that clearly highlights all the details of our programAlso it takes one to two hours for the client to hear all the information from the enrollment advisorIt is very clear upon signing up where the fees are going and what
they will be applied to

Brandon has always been very helpfulHe is also always courteous and friendly He has helped resolve a lot of problems I was having with various loans

Upon signing up for our services, all our clients go through an E-sign that clearly highlights all the details of our programAlso it takes one to two hours for the client to hear all the information from the enrollment advisorIt is very clear upon signing up
where the fees are going and what they will be applied to

I had an extremely positive experience with Student Loan ProThey did a great job in getting my student loans up to date and out of defaultThey also helped in getting the garnishments stopped both on my pay check and on my taxesI would, definitely, refer friends and family to Student Loan Pro

The client's desired settlement stated that he would like some or all of his money back OR "verbose" I think he intended to say verbal explanation of the monthly admin fee and any other applicable fees that he has been paying to us for the past six months He is not eligible for a refund so we provided the OR option and provided an explanation of the fees has has paid us for

class="qowt-font4-inherit qowt-stl-Strong" "">Complaint: Organization charged me $for an account that is not openI have made numerous attempts to contact Student Loan Pro but have yet to hear from anyoneI would like the charges reversed and any overdraft fees paidDesired Settlement: $+ overdraft fees, apology
Response: Client was never charged any fees, she provided payment information that was not valid and when we attempted to contact her to resolve issue she was not responsive, so we cancelled her and closed her fileClient was never a paying client, we never ran a payment as she said her file was not open with usClient ended up completing the services herself and we still confirmed that everything was completed for her properly

Hello [redacted],
 
font-family: arial, sans-serif;">Client [redacted] signed up in our program on 2/1/2016. She completed the E-sign that we require to come on board as a client. The payment schedule was included and obligation to the payments was clearly outlined in our agreement. We have tried on multiple occasions to make contact with the [redacted] since she has become dissatisfied, to resolve the issue and we have not been able to get her on the phone. The repayment plan she was quoted was completed, the only portion of the process that was left in limbo was due to our inability to communicate with [redacted]. We apologize for any misunderstanding and would like to establish contact with [redacted] to resolve the issue and finalize her file.
 
Thank you,
 
[redacted]
Compliance Manager
Like us on Facebook!
https://www[redacted]
 
 
Student Loan Forgiveness Processor
(888) 508-1068 Ext. [redacted] Toll Free
(949) 954-6363 Direct
(949) 398-0904 Fax
Email: c[redacted]@studentloanpro.org
Web: www.studentloanpro.org

Complaint: Organization charged me $98.33 for an account that is not open. I have made numerous attempts to contact Student Loan Pro but have yet to hear from anyone. I would like the charges reversed and any overdraft fees paid.Desired Settlement: $98.33 + overdraft fees,...

apology Response: Client was never charged any fees, she provided payment information that was not valid and when we attempted to contact her to resolve issue she was not responsive, so we cancelled her and closed her file. Client was never a paying client, we never ran a payment as she said her file was not open with us. Client ended up completing the services herself and we still confirmed that everything was completed for her properly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Student Loan Pro stated that it takes 1-2 hours to go through the admissions process with a "counselor."  I was on hold for most of the time when I first enrolled, and the e-sign that is referenced took all of five minutes. Monet, the "counselor" who took me through the process summarized as we went, and told me that all the money I was giving them was going to my loans. She never said anything about fees. In total, I spoke with Monet for maybe half an hour. For most of that time, she was explaining how much interest my loans would accrue over the next 20 years, how much money I would actually pay, and how much would be forgiven. Nothing about the fees or account maintenance was ever explainer or even mentioned. 
Regards,
[redacted]