Student Movers Inc

Dear Revdex.com,No items were reported on our contract on the day of the move as being damagedCustomer is well aware of this and provided the following excuse in all caps:***: "I DID NOT WRITE IT ON THE PAPERWORK BECAUSE I COULD NOT FIND MY GLASSES"Unfortunately, that's not a valid excuse on a
legally binding contract. The picture that we received several days after the move is blurry, see attached photoWe requested better pictures so that we could evaluate Mrs*** claimWe asked for the make, model and weight of each item; however, we never received the requested informationMrs*** was uncooperative in providing the required information needed to fully investigate her claim. The bulk of her claim seems to be centered around a rip in what looks like a box spring or a sheet that's placed over a mattressThe yellow foam doesn't seem consistent with the inside of a mattress (see attached) For Mrs*** to assume that she's entitled to a brand new mattress is absurd, which she has demanded in a letter she sent to our officeThe mattress in question or mattress foam top was purchased by Mr*** in Warranties cover manufactures defects in the productFor example, a spring in the mattress is faultyWe see no way that we caused the very suspicious ripFurthermore, Mrs*** even acknowledges that she did not report any damages at the time of the move on the contractWe are willing to send Mrs*** a refund of $ as "Full and Final Settlement" in order to resolve this.

Dear Revdex.com,
Our first priority was to assist Mrs*** through the claim process; however, we still have not received the make and model of any items that she is now wanting to include in her claimdays after we had completed service Mrs.*** filled out a claim and attached a blurry pictureShe became combative when we requested a better picture, pictures of items she's claiming damage to, weight, model and make of each itemEvery request we have made has been met with criticism from Mrs*** regarding the claim processWe did receive a hand written receipt from with unelliagible writing, which was unhelpful.
In addition, and most importantly no items were listed as being damaged from Mrs*** on the contract she signedNo call was made to our office to express dissatisfaction on the day of the move or even days after the move, the claim came in days after we completed the move. We understand offering any compensation to Mrs*** was outside of our contractual obligation but still did so in good faith.
Customer service is of utmost importance to usBased on all the facts surrounding Mrs*** claim we cannot offer anymore then $We are sorry that Mrs*** was unstatisfind with our efforts to try and help, but the compensation she is demanding is beyond unreasonable.Preexisting damage is not covered under moving service and any damage found to be our fault would be covered at the basic coverage of cents per pound and she's asking for full replacement value.
Our offer of $is more then reasonable especially when we have no evidence to support we caused said damages and a contract that lists no damages were caused during the move or listed on the contract from Mrs***, she has acknowledged not listing damages on the contract and said she couldn't find her glassesIt's the customers responsibility to inspect their items and list any damage on the contractFailure to do so is atmintance that no damage was caused during the moveWe were hired to move Mrs*** items to her new home which we successfully didIn addition, She received a substantial discount on services rendered and did not pay our full rateSome customers you just can't please and it's clear that she's under the impression that she feels she's entitled to not list any damage on our contract and some how thinks we are going to pay times the amount she even paid for service just because she says soWe have made every effort to fully evaluate her claim but based on the contract, and terms and conditions in place she agreed upon when booking our service and failure to provide us the necessary information we see nothing we can do to accommodate her request.
Sincerely,
Student Movers, Inc

Dear Revdex.com,
No items were reported on our contract on the day of the move as being damagedCustomer
is well aware of this and provided the following excuse in all caps:
***: "I DID NOT WRITE IT ON THE PAPERWORK BECAUSE I COULD NOT FIND MY GLASSES"
Unfortunately, that's not a valid excuse on a legally binding contract.
The picture that we received several days after the move is blurry, see attached photoWe requested better pictures so that we could evaluate Mrs*** claimWe asked for the make, model and weight of each item; however, we never received the requested informationMrs*** was uncooperative in providing the required information needed to fully investigate her claim.
The bulk of her claim seems to be centered around a rip in what looks like a box spring or a sheet that's placed over a mattressThe yellow foam doesn't seem consistent with the inside of a mattress (see attached) For Mrs*** to assume that she's entitled to a brand new mattress is absurd, which she has demanded in a letter she sent to our officeThe mattress in question or mattress foam top was purchased by Mr*** in Warranties cover manufactures defects in the productFor example, a spring in the mattress is faultyWe see no way that we caused the very suspicious ripFurthermore, Mrs*** even acknowledges that she did not report any damages at the time of the move on the contractWe are willing to send Mrs*** a refund of $ as "Full and Final Settlement" in order to resolve this

Dear Mr***,
We have completed our review of your claim together with your shipping documents and find no liability for the claim that you have presented.
The records show that your signature attests that no loss and/ or damage
occurred during your move on 10/10/to an address of *** *** *** *** *** *** The address on your claim, which has been confirmed as your present home address, substantiates that your household goods were moved to the new addressNo damages or concerns were reported the day your move took placeThe first knowledge we had of any concern was received at 4:58PM on 10/13/during the conversation we requested that you provide pictures of any items you wished to claim and that we would notify our customer service department, you proceeded to cut down the service you received and were yelling as wellWe politely advised that customer service handles all claims and that dispatch could put in a request for them to email you the protocol, which we did.
We never intended to make you feel like your concerns were not important, it was that dispatch books moves and we advised you that we would flag the order and have our customer service send you an email with the instructions of how to submit your claims/ and or concerns and we were closing at 5pm and they were already closed for the day.
Based on the information available to us, we find no evidence to support improper packing or handeling, and as such we are unable to offer compensationWe have reviewed the documents that you signed at the time of delivery and find that no exceptions were taken to support that these items were damaged during the moveWhen we asked the crew about your claim they stated that you requested that items be left in certain areas of your new home and that you would move them laterWe have no way of confirming that we caused said damage because you signed stating that the move was completed to your full satisfaction and that no damages occurred during your move, no calls to dispatch were made to notify our company of any dissatisfaction until more then hours after we had already completed serviceThe door that you're claiming we scratched, the property is your previous property and you do not own the property and; therefore, we can't accept a claim for property that is not owned by the person making the claim and no damage was noted on the paperworkThe dining set does seem to have scuffs on it but again your signature confirms that we did not cause said damage, and we have no way of knowing if it was pre-existing.
We trust you will understand our position in this matter

Please review the following response:1) Mrs*** signed all required legally binding contracts and did not note any damage on the contract.2) Mrs*** does not own the property in which she is making a claim on.3) Mrs*** has falsy accused movers of clogging a toilet they didn't use. 4) Mrs*** was not present for the majority of the move and did not witness any of the alleged scratches to the wall. 5) Mrs*** did not pay her entire moving bill.6) The extent of our liability only applies when we are on site movingNo damage or concerns were noted on our contracts, or credit card authorization forms. 7) Mrs.*** refused to fill out a claim form on our site and has not officially even filed a claim with usShe has also refused anyone following up to see and consult on the alleged damage.8) Mrs*** ordered a POD container that was too small, which we advised her of.9) Mrs*** didn't provide any moving blankets for us to load her storage container with to protect items.10) Mrs*** didn't provide any strapsto protect her items (materials not provided with labor only service)11) Mrs*** created a hostile environment for our crew by cussing at and cutting them down repeatedly. 12) Movers witnessed clients mother throwing items in the POD and stating, "It will fit" despite crew input.13) Mrs*** demanded that crew clean up feces and water from a clogged toilet that spilled onto the ground. 14) Mrs*** kept screaming and cussing at crew and stating that she's pregnant and they better do what she says.15) Mrs*** has maliciously written libel information online that we are in the process of reviewing for legal action.16) Mrs***'s husband has called and harassed our office.17) Mrs*** was referred to us by her brother through our business networking group who can vouch for our credible services.18) All movers on site have written declarations of what happened on site.19) Mrs*** has no claim of any damageShe does not own the wall where scratches were already presentIn addition, she's stating that her items in her storage container could be damaged? However, the extent of our liability is when we are moving and no claim was made at that time 20) Mrs*** speculates that some how we will be held liable for future damages to property when at least to other companies will be in custody of her belongingsThe storage container company will move the containerThey will store it at a storage facility or leave it outside on a curbLastly, someone will unload itIn addition, a person on site threw the items into the container and the client went against recommendations to provide blankets and straps to protect their items.21) Mrs*** had ample time to inspect and write down on our contract any damages or concernsHowever, she wrote nothing of the sort on the contractShe also signed for and knowingly only paid for hours when the bill states movers worked hoursNo bulky item fee was charged, no travel fee and no extra fee for sending an extra mover. In closing, we have done everything reasonably possible and have made a good faith effort to resolve thisUnfortunately, it's clear that Mrs***'s resolution is unreasonable and is an attempt to recieve a "Free Move" without merit

I'm aware of the situation and was very taken back by the way the client treated my crew. She yelled at them, using profanity, called them street people and is, and accused them of clogging a toilet they did not useNo one deserves to be treated like
that, harassed or spoken to with such vulgarityWe have accounts of the move that all tell a very different story from the clients account of the moveAt this point one would think that enough is enough but the harassment keeps occurring and it's to the point where I'm strongly considering turning this over to legal as my company will not continue to put up with this slanderThe client has slandered my company to the president of my business networking group, has posted libel information online, and has maliciously changed our account picture to a picture of a damaged wall and clients husband has threatened the company as wellThe clients behavior appalled me and I've never had a referral treat my company with such utter disrespect and, in addition, continues to think this behavior is okAll contracts and paperwork were signed stating no damage occurred by Student MoversWe only charged her hours and not the hours that our crew was onsite. We even waived the fee for bulky item, additional mover and the $travel fee for the Labor Only move. Client was not present during the majority of the move and when she arrived she began yelling at the crew and cussing at themThe damage to the walls, which we don't believe we did was only reported several days after the moveDuring the move client had ample opportunity to inspect and report any damage before signing paperwork stating the move was completed to customers "Full Satisfaction"It's our understanding that the wall scratches in question are not part the property of client and that there were scratches already present from a wall divider. We tried several times to have a handyman come out and fix the scratches in good faith but our handyman was told by client that it's already been fixed and don't worry about itClient did not provide any moving blankets for the POD or tie down strapsWe had explained to her onsite that the container was too small and that everything was going to be difficult to fit and that we advised that she should go and get moving blankets and straps for protection of her items for the POD load, and client refused.For container loads we have no way of getting our equipment back (e.g. moving blankets and straps) if we are only hired to load a containerThis is standard in the moving industry for Labor Only moves and typically the options for packing material such as straps and moving blankets and insurance for transport are typically offered to the client from the container company such as PODS or ABF trailers
***
***At this point another women who was with client started throwing items in the POD and saying it will fit.

I reject his response again he thinks of himself not customer I really have nothing more to say about this company I hope he changes his philosophy of managing his business and puts safety first He even admitted they didint finish the job thats not holding hostage, its called doing the right thing and finishing I never had the keys to your truck he could of drove away and left my stuff in old houseThe only slander I see is his responses.I will no longer respond this business owner

Unfortunately, we can not seem to please this customerWe have done everything within reason and Mrs*** seems to be content on libeling usWe are all for freedom of speech but when it crosses the line and begins to be harassment we have no other option but to turn this over to our legal department as this customer is irate, unreasonable and has no grounds or merits to threaten, cut down, or victimize us in anywayWe have been extremely patient but will not tolerate accusations for her indulgence.
*** ***
Jun (days ago)
to me
I will make my voice loud and clear to all that will listen and the amount of business you will lose will far surpass the measly $1k

Dear Revdex.com,Our first priority was to assist Mrs*** through the claim process; however, we still have not received the make and model of any items that she is now wanting to include in her claimdays after we had completed service Mrs.*** filled out a claim and attached a blurry pictureShe became combative when we requested a better picture, pictures of items she's claiming damage to, weight, model and make of each itemEvery request we have made has been met with criticism from Mrs*** regarding the claim processWe did receive a hand written receipt from with unelliagible writing, which was unhelpful. In addition, and most importantly no items were listed as being damaged from Mrs*** on the contract she signedNo call was made to our office to express dissatisfaction on the day of the move or even days after the move, the claim came in days after we completed the move. We understand offering any compensation to Mrs*** was outside of our contractual obligation but still did so in good faith. Customer service is of utmost importance to usBased on all the facts surrounding Mrs*** claim we cannot offer anymore then $We are sorry that Mrs*** was unstatisfind with our efforts to try and help, but the compensation she is demanding is beyond unreasonable.Preexisting damage is not covered under moving service and any damage found to be our fault would be covered at the basic coverage of cents per pound and she's asking for full replacement value. Our offer of $is more then reasonable especially when we have no evidence to support we caused said damages and a contract that lists no damages were caused during the move or listed on the contract from Mrs***, she has acknowledged not listing damages on the contract and said she couldn't find her glassesIt's the customers responsibility to inspect their items and list any damage on the contractFailure to do so is atmintance that no damage was caused during the moveWe were hired to move Mrs*** items to her new home which we successfully didIn addition, She received a substantial discount on services rendered and did not pay our full rateSome customers you just can't please and it's clear that she's under the impression that she feels she's entitled to not list any damage on our contract and some how thinks we are going to pay times the amount she even paid for service just because she says soWe have made every effort to fully evaluate her claim but based on the contract, and terms and conditions in place she agreed upon when booking our service and failure to provide us the necessary information we see nothing we can do to accommodate her request. Sincerely,Student Movers, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response in no way attempts resolves the complaintThe company advertises experienced movers and that they move refrigerators We were explicitly told that we were going to have experienced movers show up on the day of the move, and in fact, one mover had over ten years of experience They had a refrigerator wedged in the stairwell for hours (prohibiting them moving other furniture and boxes), causing damage when we called to express our concerns over the situation, the representative was extremely rude, attempting to blame us for her movers inexperience The movers on site called another man hours into the move as they simply couldn't figure out how to move the refrigerator that they had wedged into the stairwell--this clearly highlights the inexperience of the movers that showed up to the propertyWe were on site in the morning, spoke with the movers, and left for short periods of time (to get out of the way--the condo is approximately 1,square feet), checking in with the crew, who had my cell phone We were available at all times In fact, we couldn't access the property if we wanted to given the fact that the refrigerator was wedged in the stairwell We emailed photos of the damage to the moving company the same day of the move, December 12, I in no way signed the portion of the contract indicating there is no damage, nor did I sign the portion of the contract waiving any liability in regards to their dissassembly of furniture or appliances I would invite them to review the contract before misstating such informationI spoke with *** at the company on Monday, December 14, during which time she informed me that the pictures depicted in the photos were a part of a move, should be expected and that the company was not responsible and would not fix the damage They claim to record all of their calls and there should be a record of this call The company's baseless threats at legal action against me for attempting to resolve this situation informally are not well taken Regards,
*** ***

Please review the following response:1) Mrs*** signed all required legally binding contracts and did not note any damage on the contract.2) Mrs*** does not own the property in which she is making a claim on.3) Mrs*** has falsy accused movers of clogging a toilet they didn't use. 4) Mrs*** was not present for the majority of the move and did not witness any of the alleged scratches to the wall. 5) Mrs*** did not pay her entire moving bill.6) The extent of our liability only applies when we are on site movingNo damage or concerns were noted on our contracts, or credit card authorization forms. 7) Mrs.*** refused to fill out a claim form on our site and has not officially even filed a claim with usShe has also refused anyone following up to see and consult on the alleged damage.8) Mrs*** ordered a POD container that was too small, which we advised her of.9) Mrs*** didn't provide any moving blankets for us to load her storage container with to protect items.10) Mrs*** didn't provide any strapsto protect her items (materials not provided with labor only service)11) Mrs*** created a hostile environment for our crew by cussing at and cutting them down repeatedly. 12) Movers witnessed clients mother throwing items in the POD and stating, "It will fit" despite crew input.13) Mrs*** demanded that crew clean up feces and water from a clogged toilet that spilled onto the ground. 14) Mrs*** kept screaming and cussing at crew and stating that she's pregnant and they better do what she says.15) Mrs*** has maliciously written libel information online that we are in the process of reviewing for legal action.16) Mrs***'s husband has called and harassed our office.17) Mrs*** was referred to us by her brother through our business networking group who can vouch for our credible services.18) All movers on site have written declarations of what happened on site.19) Mrs*** has no claim of any damageShe does not own the wall where scratches were already presentIn addition, she's stating that her items in her storage container could be damaged? However, the extent of our liability is when we are moving and no claim was made at that time 20) Mrs*** speculates that some how we will be held liable for future damages to property when at least to other companies will be in custody of her belongingsThe storage container company will move the containerThey will store it at a storage facility or leave it outside on a curbLastly, someone will unload itIn addition, a person on site threw the items into the container and the client went against recommendations to provide blankets and straps to protect their items.21) Mrs*** had ample time to inspect and write down on our contract any damages or concernsHowever, she wrote nothing of the sort on the contractShe also signed for and knowingly only paid for hours when the bill states movers worked hoursNo bulky item fee was charged, no travel fee and no extra fee for sending an extra mover. In closing, we have done everything reasonably possible and have made a good faith effort to resolve thisUnfortunately, it's clear that Mrs***'s resolution is unreasonable and is an attempt to recieve a "Free Move" without merit.

I'm aware of the situation and was very taken back by the way the client treated my crew. She yelled at them, using profanity, called them street people and is, and accused them of clogging a toilet
they did not useNo one deserves to be treated like that, harassed or spoken to with such vulgarityWe have accounts of the move that all tell a very different story from the clients account of the moveAt this point one would think that enough is enough but the harassment keeps occurring and it's to the point where I'm strongly considering turning this over to legal as my company will not continue to put up with this slanderThe client has slandered my company to the president of my business networking group, has posted libel information online, and has maliciously changed our account picture to a picture of a damaged wall and clients husband has threatened the company as wellThe clients behavior appalled me and I've never had a referral treat my company with such utter disrespect and, in addition, continues to think this behavior is okAll contracts and paperwork were signed stating no damage occurred by Student MoversWe only charged her hours and not the hours that our crew was onsite. We even waived the fee for bulky item, additional mover and the $travel fee for the Labor Only move.
Client was not present during the majority of the move and when she arrived she began yelling at the crew and cussing at themThe damage to the walls, which we don't believe we did was only reported several days after the moveDuring the move client had ample opportunity to inspect and report any damage before signing paperwork stating the move was completed to customers "Full Satisfaction"
It's our understanding that the wall scratches in question are not part the property of client and that there were scratches already present from a wall divider.
We tried several times to have a handyman come out and fix the scratches in good faith but our handyman was told by client that it's already been fixed and don't worry about itClient did not provide any moving blankets for the POD or tie down strapsWe had explained to her onsite that the container was too small and that everything was going to be difficult to fit and that we advised that she should go and get moving blankets and straps for protection of her items for the POD load, and client refusedFor container loads we have no way of getting our equipment back (e.g. moving blankets and straps) if we are only hired to load a containerThis is standard in the moving industry for Labor Only moves and typically the options for packing material such as straps and moving blankets and insurance for transport are typically offered to the client from the container company such as PODS or ABF trailers
***
***
At this point another women who was with client started throwing items in the POD and saying it will fit

Dear Revdex.com,Mr*** did hold the crew hostage and was upset they didn’t finishHe would not let our truck leave and made it stay parked outside his home with his remaining furniture on itThe crew had to get rides homeAll this customer cared about was getting moved out becuase the new owners were moving inIt’s ironic how he does not complain or seek compensation for the inconvenience on the actual movers he originally booked who didn’t show up and move himWe are all shocked by the lies and pettiness Mr*** partakes in to slander in hopes to get money.?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
DEAR Revdex.com,IT IS TRUE I DID NOT REPORT IT ON THE CONTRACT, AND I ALSO DID NOT SIGN AWAY MY RELEASE OF LIABILITY , AND I COULD NOT FIND MY GLASSES? MOVING IS VERY STRESSFUL, AND I WAS VERY FRAZZLED? THE HEAD MOVER LOOKED AT THE MATTRESS WHEN THEY FIRST MOVED THEN TO MAKE SURE THEY WERE NOT ALREADY DAMAGED AND ADMITTED TO US THAT THE MATTRESS MUST HAVE SHIFTED IN THE TRUCK SOME HOW AND GOT TORN.THE MATTRESS WAS PURCHASED IN OF OCT, SO IT IS NOT THAT OLD, AND THAT DOES VOID OUR TEN YEAR WARRANTY! ? THE MOVING COMPANY IS ALSO NOT ADDRESSING THE OTHER DAMAGED ITEMS, AND $THEY ARE OFFERING FOR A SETTLEMENT IS ABSURD.THE PICTURES I SENT THEM SHE SAID WERE BLURRY, SO I RETOOK NEW ONES AND SENT AGAIN, AND ALSO SENT THE MATTRESS RECEIPT AND THE RECEIPT FOR MY BEDROOM FURNITURE, IN WHICH THE ARMOIRE WAS PURCHASE FROM? AS FOR THE SOFA SCRATCH I DID NOT HAVE THE RECEIPT, BUT THE SOFA COST $800, AND THEN THERE WAS THE SCRATCHES ON THE WALL GOING UP THE STAIRSSHE IS ALSO ASKING FOR THE WEIGHT OF EACH ITEM AND I HAVE KNOW IDEA, HOW WOULD SOMEONE KNOW THIS ! ? I ASK HER SEVERAL TIMES TO SEND SOMEONE OUT TO MY HOME AND THEY COULD TAKE PICTURES OF THE ITEMS THEMSELVES IF THEY WANTED AND I ALSO ASK SEVERAL TIMES FOR ANOTHER PHONE NUMBER TO SPEAK WITH A MANGER OR SOMEONE IN CHARGE THAT CAN HELP ME AND SHE WILL NOT GIVE ME ANY MORE INFORMATION, AND WAS VERY RULE AND YELLED AT ME AS I DESCRIBED IN THE ORIGINAL COMPLAINT? ON JAN 3RD I SENT THEM A CERTIFIED RETURN RECEIPT LETTER WITH PICTURES OF EACH ITEM? THIS HAS BEEN VERY DIFFICULT TRYING TO DEAL WITH THIS COMPANY, AND SHE INSIST DOING EVERYTHING THROUGH THERE WEBSITE, WHICH I HAVE TRIED TO DO, BUT THAT IS NOT WORKING? ? I URGE SOMEONE TO TRY AND CALL THIS COMPANY *** AND TRY TO GET ANOTHER PERSON ON THE PHONE , BESIDES THE WOMEN THAT ANSWERS IT ALL THE TIME? THERE OFFICE IS LOCATED IN NEWPORT BEACH, WE HAVE WENT THERE AND YOU CANNOT GET PASSED THE SECURITY DESK IN THE ENTRANCE OF THE MAIN BUILDING
Regards,
*** ***

Dear Revdex.com,The claims made are untrue and absurd at bestMr*** hired West Coast Relocations, another moving companyThey did not show up to move Mr.*** and we went above and beyond to help move them outWe sent him our first available truck, the movers were all professional and completed the
moveAll fees and services rendered were explained to customerIn addition, Mr*** has an unpaid debt to us for a move that was previously scheduled the following day, which we could not do because his furniture was still on our truckFurthermore, Mr*** continues to harass and make libel claims that are unsubstantiated as well as attacking individuals within our organization.? Mr*** should put this much effort into complaining about the moving company he originally hired that did not show up instead of harassing, and resorting to libelous actions with the moving company that he repeatedly begged to help him move because he explained this was an emergency and he had to be outUngrateful and unappreciative were the last things we would expect from this customer because before, during, and after the move the customer was ecstatic that he was able to move out the same dayWhen it came time to pay the bill that’s when his tune changed and he started knit picking in order to get money taken offHis main complaint is stating we were rude to his wife; however, she was actually rude becuase she didn’t want to pay certain fees and hung up on our billing department.? To resolve this we request that Mr*** stop and remove all libelous actions, compensate us for the lost income on the moves; we have proof, of that were evidently canceled due to Mr.***and his demands to continue his move and hold our crew and equipment hostage.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
DEAR Revdex.com,
IT IS TRUE I DID NOT REPORT IT ON THE CONTRACT, AND I ALSO DID NOT SIGN AWAY MY RELEASE OF LIABILITY , AND I COULD NOT FIND MY GLASSES.  MOVING IS VERY STRESSFUL, AND I WAS VERY FRAZZLED.   THE HEAD MOVER LOOKED AT THE MATTRESS WHEN THEY FIRST MOVED THEN TO MAKE SURE THEY WERE NOT ALREADY DAMAGED AND ADMITTED TO US THAT THE MATTRESS MUST HAVE SHIFTED IN THE TRUCK SOME HOW AND GOT TORN.
THE MATTRESS WAS PURCHASED IN 2013 OF OCT, SO IT IS NOT THAT OLD, AND THAT DOES VOID OUR TEN YEAR WARRANTY!  THE MOVING COMPANY IS ALSO NOT ADDRESSING THE OTHER DAMAGED ITEMS, AND $200 THEY ARE OFFERING FOR A SETTLEMENT IS ABSURD.
THE PICTURES I SENT THEM SHE SAID WERE BLURRY, SO I RETOOK NEW ONES AND SENT AGAIN, AND ALSO SENT THE MATTRESS RECEIPT AND THE RECEIPT FOR MY BEDROOM FURNITURE, IN WHICH THE ARMOIRE WAS PURCHASE FROM.  AS FOR THE SOFA SCRATCH I DID NOT HAVE THE RECEIPT, BUT THE SOFA COST $800, AND THEN THERE WAS THE SCRATCHES ON THE WALL GOING UP THE STAIRS. SHE IS ALSO ASKING FOR THE WEIGHT OF EACH ITEM AND I HAVE KNOW IDEA, HOW WOULD SOMEONE KNOW THIS !   I ASK HER SEVERAL TIMES TO SEND SOMEONE OUT TO MY HOME AND THEY COULD TAKE PICTURES OF THE ITEMS THEMSELVES IF THEY WANTED AND I ALSO ASK SEVERAL TIMES FOR ANOTHER PHONE NUMBER TO SPEAK WITH A MANGER OR SOMEONE IN CHARGE THAT CAN HELP ME AND SHE WILL NOT GIVE ME ANY MORE INFORMATION, AND WAS VERY RULE AND YELLED AT ME AS I DESCRIBED IN THE ORIGINAL COMPLAINT.   ON JAN 3RD I SENT THEM A CERTIFIED RETURN RECEIPT LETTER WITH PICTURES OF EACH ITEM.   THIS HAS BEEN VERY DIFFICULT TRYING TO DEAL WITH THIS COMPANY, AND SHE INSIST DOING EVERYTHING THROUGH THERE WEBSITE, WHICH I HAVE TRIED TO DO, BUT THAT IS NOT WORKING.    I URGE SOMEONE TO TRY AND CALL THIS COMPANY [redacted] AND TRY TO GET ANOTHER PERSON ON THE PHONE , BESIDES THE WOMEN THAT ANSWERS IT ALL THE TIME.   THERE OFFICE IS LOCATED IN NEWPORT BEACH, WE HAVE WENT THERE AND YOU CANNOT GET PASSED THE SECURITY DESK IN THE ENTRANCE OF THE MAIN BUILDING.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This response is full of lies. I paid $1,030 which is what I said, the original amount was for $1,400 but they gave me the $250 discount and didn't charge me for the last half hour. I always had an order of 3 men and a truck, the woman I booked with I told the home was 3200 square feet and that it was 4 bedrooms. Attached is the confirmation of the order. She assured me they could get it done in 4 hours and that the truck would fit everything. Neither of those were accurate. [redacted] who is responding is just trying to protect his mother who is the one that underestimated the project. Additionally, I did not request a 4th guy and was told I wasn't being billed for him because he was in training. He said multiple times when moving large things that "his face hurt" and that he needed a break. I am not insulting the kids by calling them kids and [redacted] was definitely older and knew what he was doing - I am just stating a simple fact that they are young and not professional movers.
My furniture was NOT old or cracked/scratched! How dare you. The couch is almost brand new, the Pottery Barn table and chairs ARE brand new and the bottom is the antique look on purpose. Not even the pieces I am talking about as damaged - the top of it was as are 2 dressers and a nightstand. 
I did complain prior to 10 mins to the end, I emailed and called leaving a voicemail for a Manager to contact me ASAP, it was only 10 mins before the end that I got contacted. I never said that I was happy with the $250 in fact I told [redacted] the opposite. I did talk to [redacted] about my issues but told him it wasn't his fault but a Management issue. 
Regards,
[redacted]

Dear Revdex.com,
 
Attached you will find the signed credit card authorization form that Mr. [redacted] signed in the amount of $975.00 after the move was completed, liability form (stating no damage occurred and move was completed to full satisfaction of customer), and Hold Harmless Agreement allowing us to move appliances. All documents are signed and dated by Mr. [redacted]. As you can see from the liability form the move was completed at 3:45pm and our office was still open. Again, we can not pay anything out on a claim that was brought to us 72 hours after we've completed moving service and all paperwork is signed stating " I have inspected my goods and unless otherwise noted the move is completed to my full satisfaction". We can assure you that no company would be able to pay out on a claim where paperwork was signed and the crew hasn't been to the job site for 3 days. The reason being is that for all we know the customer could've moved the items after we left or that the damage/scratches are preexisting. If Mr. [redacted] had such a bad experience with our company that was hired to move him to his new location, which we completed the task that we were hired to do then why was there no call to complain, why was the paperwork all signed, and the amount authorized signed for with no issues being noted during or after the move. Unfortunately, we can't do anything for a claim that already has the customer signature releasing the furniture from damages. The same would go for a bigger company such as SEARS. When they deliver furniture or a fridge the customer signs the paperwork after they inspect the item and make sure no damage has occurred. One could not call them 3 days later and say, that they were wrong and there is damage. It's up to the customer to inspect the items being moved and based on the information we have we cannot pay out any compensation on this claim nor would any other company. 
 
We trust that you understand our position.

Unfortunately, we can not seem to please this customer. We have done everything within reason and Mrs. [redacted] seems to be content on libeling us. We are all for freedom of speech but when it crosses the line and begins to be harassment we have no other option but to turn this over to our legal department as this customer is irate, unreasonable and has no grounds or merits to threaten, cut down, or victimize us in anyway. We have been extremely patient but will not tolerate false accusations for her indulgence.  [redacted]Jun 26 (5 days ago)to meI will make my voice loud and clear to all that will listen and the amount of business you will lose will far surpass the measly $1k.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. The response in no way attempts resolves the complaint.
2. The company advertises experienced movers and that they move refrigerators.  We were explicitly told that we were going to have experienced movers show up on the day of the move, and in fact, one mover had over ten years of experience.  They had a refrigerator wedged in the stairwell for hours (prohibiting them moving other furniture and boxes), causing damage.  when we called to express our concerns over the situation, the representative was extremely rude, attempting to blame us for her movers inexperience.  The 3 movers on site called another man hours into the move as they simply  couldn't figure out how to move the refrigerator that they had wedged into the stairwell--this clearly highlights the inexperience of the movers that showed up to the property.3. We were on site in the morning, spoke with the movers, and left for short periods of time (to get out of the way--the condo is approximately 1,100 square feet), checking in with the crew, who had my cell phone.  We were available at all times.  In fact, we couldn't access the property if we wanted to given the fact that the refrigerator was wedged in the stairwell.  
4. We emailed photos of the damage to the moving company the same day of the move, December 12, 2015.
5. I in no way signed the portion of the contract indicating there is no damage, nor did I sign the portion of the contract waiving any liability in regards to their dissassembly of furniture or appliances.  I would invite them to review the contract before misstating such information.
6. I spoke with [redacted] at the company on Monday, December 14, 2015 during which time she informed me that the pictures depicted in the photos were a normal part of a move, should be expected and that the company was not responsible and would not fix the damage.   They claim to record all of their calls and there should be a record of this call.  
7. The company's baseless threats at legal action against me for attempting to resolve this situation informally are not well taken.  
Regards,
[redacted]