Student Movers Inc

I'm aware of the situation and was very taken back by the way the client treated my crew.  She yelled at them, using profanity, called them street people and is, and accused them of clogging a toilet they did not use. No one deserves to be treated like...

that, harassed  or spoken to with such vulgarity. We have 4 accounts of the move that all tell a very different story from the clients account of the move. At this point one would think that enough is enough but the harassment keeps occurring and it's to the point where I'm strongly considering turning this over to legal as my company will not continue to put up with this slander. The client has slandered my company to the president of my business networking group, has posted libel information online, and has maliciously changed our account picture to a picture of a damaged wall and clients husband has threatened the company as well. The clients behavior appalled me and I've never had a referral treat my company with such utter disrespect and, in addition, continues to think this behavior is ok. All contracts and paperwork were signed stating no damage occurred by Student Movers. We only charged her 3 hours and not the 5 hours that our crew was onsite.  We even waived the fee for bulky item, additional mover and the $30 travel fee for the Labor Only move. Client was not present during the majority of the move and when she arrived she began yelling at the crew and cussing at them. The damage to the walls, which we don't believe we did  was only reported several days after the move. During the move client  had ample opportunity to inspect and report any damage before signing paperwork stating the move was completed to customers "Full Satisfaction"It's our understanding that the wall scratches in question are not part the property of client and that there were scratches already present from a wall divider. We tried several times to have a handyman come out and fix the scratches in good faith but our handyman was told by client that it's already been fixed and don't worry about it. Client did not provide any moving blankets for the POD or tie down straps. We had explained to her onsite that the container was too small and that everything was going to be difficult to fit and that we advised that she should go and get moving blankets and straps for protection of her items for the POD load, and client refused.For container loads we have no way of getting our equipment back (e.g. moving blankets and straps) if we are only hired to load a container. This is standard in the moving industry for Labor Only moves and typically the options for packing material such as straps and moving blankets and insurance for transport are typically offered to the client from the container company such as PODS or ABF trailers.  
[redacted]
[redacted]At this point another women who was with client started throwing items in the POD and saying it will fit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response is full of lies. I paid $1,030 which is what I said, the original amount was for $1,400 but they gave me the $250 discount and didn't charge me for the last half hour. I always had an order of 3 men and a truck, the woman I booked with I told the home was 3200 square feet and that it was 4 bedrooms. Attached is the confirmation of the order. She assured me they could get it done in 4 hours and that the truck would fit everything. Neither of those were accurate. [redacted] who is responding is just trying to protect his mother who is the one that underestimated the project. Additionally, I did not request a 4th guy and was told I wasn't being billed for him because he was in training. He said multiple times when moving large things that "his face hurt" and that he needed a break. I am not insulting the kids by calling them kids and [redacted] was definitely older and knew what he was doing - I am just stating a simple fact that they are young and not professional movers.My furniture was NOT old or cracked/scratched! How dare you. The couch is almost brand new, the Pottery Barn table and chairs ARE brand new and the bottom is the antique look on purpose. Not even the pieces I am talking about as damaged - the top of it was as are 2 dressers and a nightstand. I did complain prior to 10 mins to the end, I emailed and called leaving a voicemail for a Manager to contact me ASAP, it was only 10 mins before the end that I got contacted. I never said that I was happy with the $250 in fact I told [redacted] the opposite. I did talk to [redacted] about my issues but told him it wasn't his fault but a Management issue. 
Regards,
[redacted]

Dear Revdex.com,No items were reported on our contract on the day of the move as being damaged. Customer is well aware of this and provided the following excuse in all caps:[redacted]: "I DID NOT WRITE IT ON THE PAPERWORK BECAUSE I COULD NOT FIND MY GLASSES"Unfortunately, that's not a valid excuse on a...

legally binding contract. The picture that we received several days after the move is blurry, see attached photo. We requested better pictures so that we could evaluate Mrs. [redacted] claim. We asked for the make, model and weight of each item; however, we never received the requested information. Mrs. [redacted] was uncooperative in providing the required information needed to fully investigate her claim. The bulk of her claim seems to be centered around a rip in what looks like a box spring or a sheet that's placed over a mattress. The yellow foam doesn't seem consistent with the inside of a mattress (see attached) For Mrs. [redacted] to assume that she's entitled to a brand new mattress is absurd, which she has demanded in a letter she sent to our office. The mattress in question or mattress foam top was purchased by Mr. [redacted] in 2013. Warranties cover manufactures defects in the product. For example, a spring in the mattress is faulty. We see no way that we caused the very suspicious rip. Furthermore, Mrs. [redacted] even acknowledges that she did not report any damages at the time of the move on the contract. We are willing to send Mrs. [redacted] a refund of $200  as "Full and Final Settlement"  in order to resolve this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. The response in no way attempts resolves the complaint. 2. The company advertises experienced movers and that they move refrigerators.  We were explicitly told that we were going to have experienced movers show up on the day of the move, and in fact, one mover had over ten years of experience.  They had a refrigerator wedged in the stairwell for hours (prohibiting them moving other furniture and boxes), causing damage.  when we called to express our concerns over the situation, the representative was extremely rude, attempting to blame us for her movers inexperience.  The 3 movers on site called another man hours into the move as they simply  couldn't figure out how to move the refrigerator that they had wedged into the stairwell--this clearly highlights the inexperience of the movers that showed up to the property.3. We were on site in the morning, spoke with the movers, and left for short periods of time (to get out of the way--the condo is approximately 1,100 square feet), checking in with the crew, who had my cell phone.  We were available at all times.  In fact, we couldn't access the property if we wanted to given the fact that the refrigerator was wedged in the stairwell.  4. We emailed photos of the damage to the moving company the same day of the move, December 12, 2015.5. I in no way signed the portion of the contract indicating there is no damage, nor did I sign the portion of the contract waiving any liability in regards to their dissassembly of furniture or appliances.  I would invite them to review the contract before misstating such information.6. I spoke with [redacted] at the company on Monday, December 14, 2015 during which time she informed me that the pictures depicted in the photos were a normal part of a move, should be expected and that the company was not responsible and would not fix the damage.   They claim to record all of their calls and there should be a record of this call.  7. The company's baseless threats at legal action against me for attempting to resolve this situation informally are not well taken.  Regards,
[redacted]

Please review the following response:
1) Mrs. [redacted] signed all required legally binding contracts and did not note any damage on the contract.
2) Mrs. [redacted] does not own the property in which she is making a claim on.
3) Mrs. [redacted] has falsy accused movers of clogging a toilet they didn't use. 
4) Mrs. [redacted] was not present for the majority of the move and did not witness any of the alleged scratches to the wall. 
5) Mrs. [redacted] did not pay her entire moving bill.
6) The extent of our liability only applies when we are on site moving. No damage or concerns were noted on our contracts, or credit card authorization forms. 
7) Mrs.[redacted] refused to fill out a claim form on our site and has not officially even filed a claim with us. She has also refused anyone following up to see and consult on the alleged damage.
8) Mrs. [redacted] ordered a POD container that was too small, which we advised her of.
9) Mrs. [redacted] didn't provide any moving blankets for us to load her storage container with to protect items.
10) Mrs. [redacted] didn't provide any strapsto protect her items (materials not provided with labor only service)
11) Mrs. [redacted] created a hostile environment for our crew by cussing at and cutting them down repeatedly. 
12) Movers witnessed clients mother throwing items in the POD and stating, "It will fit" despite crew input.
13) Mrs. [redacted] demanded that crew clean up feces and water from a clogged toilet that spilled onto the ground. 
14) Mrs. [redacted] kept screaming and cussing at crew and stating that she's pregnant and they better do what she says.
15) Mrs. [redacted] has maliciously written libel false information online that we are in the process of reviewing for legal action.
16) Mrs. [redacted]'s husband has called and harassed our office.
17) Mrs. [redacted] was referred to us by her brother through our business networking group who can vouch for our credible services.
18) All 4 movers on site have written declarations of what happened on site.
19) Mrs. [redacted] has no claim of any damage. She does not own the wall where scratches were already present. In addition, she's stating that her items in her storage container could be damaged? However, the extent of our liability is when we are moving and no claim was made at that time.  
20) Mrs. [redacted] speculates that some how we will be held liable for future damages to property when at least 2 to 3 other companies will be in custody of her belongings. The storage container company will move the container. They will store it at a storage facility or leave it outside on a curb. Lastly, someone will unload it. In addition, a person on site threw the items into the container and the client went against recommendations to provide blankets and straps to protect their items.
21) Mrs. [redacted] had ample time to inspect and write down on our contract any damages or concerns. However, she wrote nothing of the sort on the contract. She also signed for and knowingly only paid for 3 hours when the bill states movers worked 5 hours. No bulky item fee was charged, no travel fee and no extra fee for sending an extra mover. 
In closing, we have done everything reasonably possible and have made a good faith effort to resolve this. Unfortunately, it's clear that Mrs. [redacted]'s resolution is unreasonable and is an attempt to recieve a "Free Move" without merit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I expected, this company is hiding behind their contracts.  I have to accept the fact that I called late.  I also have to accept the fact this company does this to many people, based on the reviews that are for public viewing.  Student Movers takes their time to move you, thus costing the customer more money.  I have read at least 2 reviews that had the same complaint.  I read at least 3 reviews that discussed damaged furniture, which of course they denied responsibilty for.  My only hope is that future customers read my reviews and the others that have been posted and stay away from them.  I would not want anyone else to ever have this kind of treatment, especially during a stressful time such as relocating.
[redacted]
Regards,
[redacted]

She has received and ACCEPTED a man for free of $315, and a $250 discount off of her move, she ordered ONLY 3 men and received the 3rd man for FREE, she was NOT billed $1400, and we ask that she provides documented PROOF of such to the Revdex.com. Her furniture was old and scratched prior to ANY of our...

Movers touching it. Per our crew chief there was no mention at any time of any dissatisfaction for the crew the truck size, etc. She complemented our crew throughout her 15 mins at the load location and the crew was told by her family member to LEAVE the garage and the rest of their belongings as they will get it tomorrow. The crew offered to come back and she stated NO, we will get it ourselves and that her budget had been exceeded.She kept our crew for 7hrs and made no complaints until her bill was being tallied at the end of the day, she did NOT PAY for ALL services RENDERED and we gave her the 4th man for free.  Had she or any member of her family called at the beginning of the move 7 hours before stating any complaints to the size of the truck the crew etc it would have been addressed, but she chose not to and to continue to use our services.  And her complaint to the Revdex.com is the EXACT same to her YELP complaint. And again she has provided NO PROOF to her $1400 bill, which in fact she WAS NOT charged.6/26/2015



The Order was placed for
 a 3 bedroom house, 3man crew, You received 4man crew and the largest
truck 26ft, you were Not BILLED for a 4 man crew but ONLY 3men crew. You
received the 4th man for free!  Plus a $250 credit. Your were NOT
billed $1400 please provide documented proof of such. No calls
or messages about the move at all, until 4:04PM at the end of the move
when the bill was being tallied, by our crew chief. Our MEN are
not kids, and have received many Outstanding reviews, our MEN are also
pictured on our site and not one of them is a kid! Per the crew
you were there for 15mins ONLY, and your mother in law was there, at no
time did we receive a call for any dissatisfaction for the size of
truck, the crew etc until the END of the move at 4:04pm to be exact when
the bill was being tallied and you stated "The move has exceeded our
budget." You were given a free man and a $250 discount. Per the crew,
they were told to LEAVE the garage and other items in garage we will get
them on the next load, they were told, by you or another family member.
 Among that load, was your daughters bolts to her bed.You
complemented the crew for all the hard work, and thanked them.  The crew
offered to come back to finished the garage, and you stated again,
budget exceeded we will do it ourselves! You mentioned 10hrs?
Your job was completed around 5:00pm yesterday, and I see at 9AM you
placed your Yelp review. Assuming you rented a truck they usually don't
open until 7am at the earliest and by 9AM when your placed your Yelp
review 10 hrs has not even passed, to be loading all the things you are
claiming the crew, who you complemented for all the hard work, did not
do? Moving blankets and pads were used on your move, and your
furniture was protected and secured. The crew stated your furniture had
multiple scratches, before they moved your items and the garage was not
moved by the crew.We welcome any and all reviews but take
exception, when they are greatly exaggerated. It does not reflect our
company, our crew and our men for all the hard work they do.

This letter will serve as acknowledgement and responce to Revdex.com complaint   
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Services were already rendered and once the work has been preformed we cannot take money off the bill after the move has been completed without reason. We were unaware of customer's dissatisfaction as no call was made to dispatch during the move. When we attempted to resolve the issue; however, the customer has been uncooperative in the process.  The customer has left us several threatening voicemails with vulgar language and threats to take money off the bill or that he would libel the company. This has escalated and has been turned over to legal counsel.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
DEAR Revdex.com,IT IS TRUE I DID NOT REPORT IT ON THE CONTRACT, AND I ALSO DID NOT SIGN AWAY MY RELEASE OF LIABILITY , AND I COULD NOT FIND MY GLASSES.  MOVING IS VERY STRESSFUL, AND I WAS VERY FRAZZLED.   THE HEAD MOVER LOOKED AT THE MATTRESS WHEN THEY FIRST MOVED THEN TO MAKE SURE THEY WERE NOT ALREADY DAMAGED AND ADMITTED TO US THAT THE MATTRESS MUST HAVE SHIFTED IN THE TRUCK SOME HOW AND GOT TORN.THE MATTRESS WAS PURCHASED IN 2013 OF OCT, SO IT IS NOT THAT OLD, AND THAT DOES VOID OUR TEN YEAR WARRANTY!  THE MOVING COMPANY IS ALSO NOT ADDRESSING THE OTHER DAMAGED ITEMS, AND $200 THEY ARE OFFERING FOR A SETTLEMENT IS ABSURD.THE PICTURES I SENT THEM SHE SAID WERE BLURRY, SO I RETOOK NEW ONES AND SENT AGAIN, AND ALSO SENT THE MATTRESS RECEIPT AND THE RECEIPT FOR MY BEDROOM FURNITURE, IN WHICH THE ARMOIRE WAS PURCHASE FROM.  AS FOR THE SOFA SCRATCH I DID NOT HAVE THE RECEIPT, BUT THE SOFA COST $800, AND THEN THERE WAS THE SCRATCHES ON THE WALL GOING UP THE STAIRS. SHE IS ALSO ASKING FOR THE WEIGHT OF EACH ITEM AND I HAVE KNOW IDEA, HOW WOULD SOMEONE KNOW THIS !   I ASK HER SEVERAL TIMES TO SEND SOMEONE OUT TO MY HOME AND THEY COULD TAKE PICTURES OF THE ITEMS THEMSELVES IF THEY WANTED AND I ALSO ASK SEVERAL TIMES FOR ANOTHER PHONE NUMBER TO SPEAK WITH A MANGER OR SOMEONE IN CHARGE THAT CAN HELP ME AND SHE WILL NOT GIVE ME ANY MORE INFORMATION, AND WAS VERY RULE AND YELLED AT ME AS I DESCRIBED IN THE ORIGINAL COMPLAINT.   ON JAN 3RD I SENT THEM A CERTIFIED RETURN RECEIPT LETTER WITH PICTURES OF EACH ITEM.   THIS HAS BEEN VERY DIFFICULT TRYING TO DEAL WITH THIS COMPANY, AND SHE INSIST DOING EVERYTHING THROUGH THERE WEBSITE, WHICH I HAVE TRIED TO DO, BUT THAT IS NOT WORKING.    I URGE SOMEONE TO TRY AND CALL THIS COMPANY [redacted] AND TRY TO GET ANOTHER PERSON ON THE PHONE , BESIDES THE WOMEN THAT ANSWERS IT ALL THE TIME.   THERE OFFICE IS LOCATED IN NEWPORT BEACH, WE HAVE WENT THERE AND YOU CANNOT GET PASSED THE SECURITY DESK IN THE ENTRANCE OF THE MAIN BUILDING.
Regards,
[redacted]

She has received and ACCEPTED a man for free of $315, and a $250 discount off of her move, she ordered ONLY 3 men and received the 3rd man for FREE, she was NOT billed $1400, and we ask that she provides documented PROOF of such to the Revdex.com. Her furniture was old and...

scratched prior to ANY of our Movers touching it. Per our crew chief there was no mention at any time of any dissatisfaction for the crew the truck size, etc. She complemented our crew throughout her 15 mins at the load location and the crew was told by her family member to LEAVE the garage and the rest of their belongings as they will get it tomorrow. The crew offered to come back and she stated NO, we will get it ourselves and that her budget had been exceeded.She kept our crew for 7hrs and made no complaints until her bill was being tallied at the end of the day, she did NOT PAY for ALL services RENDERED and we gave her the 4th man for free.  Had she or any member of her family called at the beginning of the move 7 hours before stating any complaints to the size of the truck the crew etc it would have been addressed, but she chose not to and to continue to use our services.  And her complaint to the Revdex.com is the EXACT same to her YELP complaint. And again she has provided NO PROOF to her $1400 bill, which in fact she WAS NOT charged.6/26/2015



The Order was placed for
 a 3 bedroom house, 3man crew, You received 4man crew and the largest
truck 26ft, you were Not BILLED for a 4 man crew but ONLY 3men crew. You
received the 4th man for free!  Plus a $250 credit. Your were NOT
billed $1400 please provide documented proof of such. No calls
or messages about the move at all, until 4:04PM at the end of the move
when the bill was being tallied, by our crew chief. Our MEN are
not kids, and have received many Outstanding reviews, our MEN are also
pictured on our site and not one of them is a kid! Per the crew
you were there for 15mins ONLY, and your mother in law was there, at no
time did we receive a call for any dissatisfaction for the size of
truck, the crew etc until the END of the move at 4:04pm to be exact when
the bill was being tallied and you stated "The move has exceeded our
budget." You were given a free man and a $250 discount. Per the crew,
they were told to LEAVE the garage and other items in garage we will get
them on the next load, they were told, by you or another family member.
 Among that load, was your daughters bolts to her bed.You
complemented the crew for all the hard work, and thanked them.  The crew
offered to come back to finished the garage, and you stated again,
budget exceeded we will do it ourselves! You mentioned 10hrs?
Your job was completed around 5:00pm yesterday, and I see at 9AM you
placed your Yelp review. Assuming you rented a truck they usually don't
open until 7am at the earliest and by 9AM when your placed your Yelp
review 10 hrs has not even passed, to be loading all the things you are
claiming the crew, who you complemented for all the hard work, did not
do? Moving blankets and pads were used on your move, and your
furniture was protected and secured. The crew stated your furniture had
multiple scratches, before they moved your items and the garage was not
moved by the crew.We welcome any and all reviews but take
exception, when they are greatly exaggerated. It does not reflect our
company, our crew and our men for all the hard work they do.

Dear Revdex.com,Our first priority was to assist Mrs. [redacted] through the claim process; however, we still have not received the make and model of any items that she is now wanting to include in her claim. 4 days after we had completed service Mrs.[redacted] filled out a claim and attached a blurry picture. She became combative when we requested a better picture, pictures of items she's claiming damage to, weight, model and make of each item. Every request we have made has been met with criticism from Mrs. [redacted] regarding the claim process. We did receive a hand written receipt from 2001 with unelliagible writing, which was unhelpful. In addition, and most importantly no items were listed as being damaged from Mrs. [redacted] on the contract she signed. No call was made to our office to express dissatisfaction on the day of the move or even days after the move, the claim came in 4 days after we completed the move. We understand offering any compensation to Mrs. [redacted] was outside of our contractual obligation but still did so in good faith. Customer service is of utmost importance to us. Based on all the facts surrounding Mrs. [redacted] claim we cannot offer anymore then $200. We are sorry that Mrs. [redacted] was unstatisfind with our efforts to try and help, but the compensation she is demanding is beyond unreasonable.Preexisting damage is not covered under moving service and any damage found to be our fault would be covered at the basic coverage of .60 cents per pound  and she's asking for full replacement value. Our offer of $200 is more then reasonable especially when we have no evidence to support we caused said damages and a contract that lists no damages were caused during the move or listed on the contract from Mrs. [redacted], she has acknowledged not listing damages on the contract and said she couldn't find her glasses. It's the customers responsibility to inspect their items and list any damage on the contract. Failure to do so is atmintance that no damage was caused during the move. We were hired to move Mrs. [redacted] items to her new home which we successfully did. In addition, She received a substantial discount on services rendered and did not pay our full rate. Some customers you just can't please and it's clear that she's under the impression that she feels she's entitled to not list any damage on our contract and some how thinks we are going to pay 3 times the amount she even paid for service just because she says so. We have made every effort to fully evaluate her claim but based on the contract, and terms and conditions in place she agreed upon when booking our service and failure to provide us the necessary information we see nothing we can do to accommodate her request. Sincerely,Student Movers, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied in any way.  I have never called and yelled.  In fact, the only time I have spoken with a live person was when they implied that they didn't have time for me and would have to wait for an email that only came after I called a second time.  The reason I didn't call about the damage was because the office was closed.  It clearly states that they are open from 9-5, and my phone was not connected until Sunday morning. I also noticed that they didn't address the issue of how long it took them to complete the move.  After doing my own investigation of this company, this seems to be the norm of how they run their business.  They appear to have many complaints about damaged furniture and the amount of time it takes them to move.  On another note, I have yet to receive any kind of receipt for my payment.  
Regards,
[redacted]

Review: We used Student Movers of Newport Beach, CA for a move last week. They were moving us from a rental house in Murrieta, CA to a purchased home in Murrieta, CA about a half mile away. I had dismantled all of the bedroom furniture in the 3 bedroom rental and placed all but the desks and dressers in the hallway. For the master bedroom, because the furniture and bed were larger, they were left in the bedroom, but were still dismantled by me the night before the move. The movers showed up approximately 9:10 and began the move. All they were to move was the furniture, appliances, bbq, and bikes. I had begun moving everything else myself. My chief complaint is in two areas. First, my furniture was damaged (scratched and gouged) mainly because they used inappropriate moving materials. Nothing was shrink wrapped and they used very limited moving blankets. As a matter of fact, they threw in the neighborhood of 15 blankets into the back of the truck when everything was loaded that they didn't even use. They used a simple hand truck to move a large refrigerator and took gouges out of the front door when they forced it through. After they were finished loading, they began to drive off without closing the back of the truck and had to stop as items began falling. They arrived at the new house, and it literally took them 15 minutes to unload and bring in one couch. I was expecting about a 500-600 dollar move, and it turned into a 945 dollar move. I feel this was far too much for what they did. We have moved a few times and this was the most expensive and the least amount of work that the movers had to do. I have paid the bill, but I am quite unhappy about the service provided due to the damaged furniture, house, and the money we had to put out for incompetent movers. I contacted them by phone and was basically told to call back at another time because it was five minutes to their closing time. I have sent them pictures and filled out their complain form.Desired Settlement: I would like them to credit our account for what the move should have been, approximately $600.00. I am looking for a refund of $345.00 and an apology for the damage, which was not given at the time. When they damaged the front door of the rental, all they said was "God damn it we got the door."

Business

Response:

Dear Mr. [redacted],

Review: I contacted Student Movers to move us, They showed up next day move started good, the head mover would point out things on the furniture so they would not get blamed for damage. So when we arrived at new house , moving in my mattress he showed me the big hole in the mattress and said he wasn't sure how it happened , but that something must have shifted in the truck while driving. I told him that, that was a fairly new mattress with a 10 year warranty and that the hole would void my warranty and I will need to report it, he said that he would let the office girl know that I will be contacting them regarding this. Then moving furniture up stairs they put a big scratch up the wall, and I pointed out to him a scratch on the arm of my sofa. then after the movers left we notice several scratches on the top of our Armoire. So I called the office girl to report this and she told me it has to be done online on there website there is a link to go on and report the claim, so I did and also uploaded pictures, there response was that my pictures were blurry ,to send more and cost of items so I did, and it was very hard downloading everything to there site. So I called her back and ask to speak to someone in customer service to resolve over the phone , she told me everything is handled through the website and this is above her pay grade and she can not help me. much longer story put short, I tried several times to send pictures and complaints through there website, she did respond every couple days, but would not give me any information to contact anyone to speak with over the phone beside herself and she said this is above her pay grade and proceeded to tell me that all companies handle the customer services problems over the Internet and I need to just use there website, after several calls to her and her yelling at me . Then through a email to me they offered me a $100 for a settlement and there's more but I'm out of room to tell tell you. Settlement is not satisfied.Desired Settlement: Refund, repair or replacement

Business

Response:

Dear Revdex.com,

Review: We hired Student Movers to assist with a move. They advertise experienced movers and explicitly stated that we would be provided experienced movers. Their website indicates that they help with moving refrigerators among other things. The movers proved to be highly inexperienced, getting our refrigerator wedged in the stairwell for several hours. Eventually they called someone to assist in removing the refrigerator. They caused damage to the walls of the unit and refused to fix them, claiming that this is an expected part of the move (I have photos that I can and would like to submit). They also advertise and specifically stated that they disassemble furniture, a service we wanted, hence why we asked. We were told that they could handle the job and would show up with tools necessary to complete the job. In actuality, they proved to be less than competent, leaving piles of nuts/bolts/screws around the house.

Because our property was moved to storage, the extent of the damage to the property remains unclear and will be addressed at a later time. I am concerned, given the damage to the unit, that the furniture is damaged, and furthermore that we will not be able to reassemble. Upon expressing my concern, I was informed that Student Movers doesn't bring tape with them to keep the hardware with our furniture and we should have done this! I was also informed that I waived liability (in actuality, I did not sign the waiver of liability portion of the contract), that they weren't responsible and that they never lose in court.

We have had to repair the damage to the residence and expect to lose a portion of our deposit due to the extent of the damage. The company initially stated they called several repair companies and received quotes for 300 to 500 to fix the damage to the walls, but later informed us that they don't take responsibility and shouldn't have to pay someone to fix damage they consider a normal part of a move.Desired Settlement: I would like the company to pay for the damage that they caused. The damage to the furniture, as it is yet to be assesses is not waived and will be asserted at a later date if necessary. I would not like to deal with the company directly given the poor experience.

Business

Response:

I'm aware of the situation and was very taken back by the way the client treated my crew. She yelled at them, using profanity, called them street people and is, and accused them of clogging a toilet they did not use. No one deserves to be treated like that, harassed or spoken to with such vulgarity. We have 4 accounts of the move that all tell a very different story from the clients account of the move. At this point one would think that enough is enough but the harassment keeps occurring and it's to the point where I'm strongly considering turning this over to legal as my company will not continue to put up with this slander. The client has slandered my company to the president of my business networking group, has posted libel information online, and has maliciously changed our account picture to a picture of a damaged wall and clients husband has threatened the company as well. The clients behavior appalled me and I've never had a referral treat my company with such utter disrespect and, in addition, continues to think this behavior is ok. All contracts and paperwork were signed stating no damage occurred by Student Movers. We only charged her 3 hours and not the 5 hours that our crew was onsite. We even waived the fee for bulky item, additional mover and the $30 travel fee for the Labor Only move.

Review: Every time I move I have used the company Student Movers. Typically I go through [redacted] but this time I went direct. The prices are the same but I need to also use their truck so had to go direct. Each time the price is around $600. The movers were suppose to arrive at 8am. Around 9 they started calling me saying they were 10 mins away. I received 3 of these calls each time the same story. They finally arrived at 10. I was moving into a studio apt (around 350 sq ft - very small). I don't own much. While moving the service was very slow. The movers kept taking breaks and not carrying stuff. At one point there were 5 small items left in the apt and I asked how much longer. I was told 30 mins. I could load that in 5. Eventually we got loaded and went to the apt. We hit traffic as the hwy was closed for an accident but arrived within 1hr 20 mins. I arrived but the movers didnt show up for another 20 mins. From there the move took several more hours, even though I barely have anything. They finally left after 5pm. It should not take 7 hours to move a 350 sq foot apt. During the move they broke my dresser and riped my leather coutch. At the end they told me the charge was $1350. I refused and said I wanted to speak with the manager. They called the manager but said that the manager would call me back. He never did. I refused to sign the paperwork. After that I immediately called the company and left a voicemail. They did not answer but went ahead and charged my card. Since then I left 6 voicemails and sent 4-5 emails. Each time with no response. I finally get an email saying that if I had a problem I needed to submit a form. I did so and was told that this did not occur and they would give me a $100 refund if I promised not to tell anyone about my service online. I refused. Since then they have cut off all communication and will not respond. I called my Credit Card company for assistance but they werent sure if they could help and have not been able to reach the coDesired Settlement: I'm more than willing to pay $800 - breaking my stuff ($200) = $600, but $1350 for the way ive been treated and for moving a few boxes is insane.

Business

Response:

This letter will serve as acknowledgement and responce to Revdex.com complaint

Review: Worst move ever! First let me say that these are not professional movers, they are kids. But they worked very hard and I don't blame them for everything that went wrong. The highlights:1. They brought too small of a truck. I told the woman we had a 3200 sq ft home and she sent a truck for probably 2k. The driver told me it was because his license wouldnt permit for him to drive larger. When I called [redacted] the Manager he lied and said it was because my HOA wouldnt allow larger - flat out lie. 2. Because of the truck being so small, we then had to go rent a U-Haul ourselves and move 2 loads of stuff that they left behind. What we tried to avoid by hiring movers! 3. They forgot the bolts to our daughters bunk beds at the old place so now we will have to put them together ourselves. 4. They didnt wrap any furniture whatsoever and were careless with many items (example: set my white couch on the dirty ground outside on its side, put a table face down directly on the concrete slab). I have counted 4 pieces of furniture so far with damage. 5. They left most of our stuff in the garage so now we are having to put it in the rooms. Even a bed frame! They just put the mattress and box spring on the floor. I could go on and on. They offered me a $250 credit on a $1400 bill. That barely covers the U-Haul and gas. It cost us at least 10 hours extra of our time and we are still working on things we hired movers to do for us. Terrible!

Product_Or_Service: Full service moveDesired Settlement: DesiredSettlementID: Refund

I dont even know how much its going to cost to repair the damage I keep finding on our furniture. The job wasnt even completed and we are still dealing with it. Wasn't worth a dime!

Business

Response:

She has received and ACCEPTED a man for free of $315, and a $250 discount off of her move, she ordered ONLY 3 men and received the 3rd man for FREE, she was NOT billed $1400, and we ask that she provides documented PROOF of such to the Revdex.com. Her furniture was old and scratched prior to ANY of our Movers touching it. Per our crew chief there was no mention at any time of any dissatisfaction for the crew the truck size, etc. She complemented our crew throughout her 15 mins at the load location and the crew was told by her family member to LEAVE the garage and the rest of their belongings as they will get it tomorrow. The crew offered to come back and she stated NO, we will get it ourselves and that her budget had been exceeded.She kept our crew for 7hrs and made no complaints until her bill was being tallied at the end of the day, she did NOT PAY for ALL services RENDERED and we gave her the 4th man for free. Had she or any member of her family called at the beginning of the move 7 hours before stating any complaints to the size of the truck the crew etc it would have been addressed, but she chose not to and to continue to use our services. And her complaint to the Revdex.com is the EXACT same to her YELP complaint. And again she has provided NO PROOF to her $1400 bill, which in fact she WAS NOT charged.6/26/2015

The Order was placed for

a 3 bedroom house, 3man crew, You received 4man crew and the largest

truck 26ft, you were Not BILLED for a 4 man crew but ONLY 3men crew. You

received the 4th man for free! Plus a $250 credit. Your were NOT

billed $1400 please provide documented proof of such. No calls

or messages about the move at all, until 4:04PM at the end of the move

when the bill was being tallied, by our crew chief. Our MEN are

not kids, and have received many Outstanding reviews, our MEN are also

pictured on our site and not one of them is a kid! Per the crew

you were there for 15mins ONLY, and your mother in law was there, at no

time did we receive a call for any dissatisfaction for the size of

truck, the crew etc until the END of the move at 4:04pm to be exact when

the bill was being tallied and you stated "The move has exceeded our

budget." You were given a free man and a $250 discount. Per the crew,

they were told to LEAVE the garage and other items in garage we will get

them on the next load, they were told, by you or another family member.

Among that load, was your daughters bolts to her bed.You

complemented the crew for all the hard work, and thanked them. The crew

offered to come back to finished the garage, and you stated again,

budget exceeded we will do it ourselves! You mentioned 10hrs?

Your job was completed around 5:00pm yesterday, and I see at 9AM you

placed your Yelp review. Assuming you rented a truck they usually don't

open until 7am at the earliest and by 9AM when your placed your Yelp

review 10 hrs has not even passed, to be loading all the things you are

claiming the crew, who you complemented for all the hard work, did not

do? Moving blankets and pads were used on your move, and your

furniture was protected and secured. The crew stated your furniture had

multiple scratches, before they moved your items and the garage was not

moved by the crew.We welcome any and all reviews but take

exception, when they are greatly exaggerated. It does not reflect our

company, our crew and our men for all the hard work they do.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This response is full of lies. I paid $1,030 which is what I said, the original amount was for $1,400 but they gave me the $250 discount and didn't charge me for the last half hour. I always had an order of 3 men and a truck, the woman I booked with I told the home was 3200 square feet and that it was 4 bedrooms. Attached is the confirmation of the order. She assured me they could get it done in 4 hours and that the truck would fit everything. Neither of those were accurate. [redacted] who is responding is just trying to protect his mother who is the one that underestimated the project. Additionally, I did not request a 4th guy and was told I wasn't being billed for him because he was in training. He said multiple times when moving large things that "his face hurt" and that he needed a break. I am not insulting the kids by calling them kids and [redacted] was definitely older and knew what he was doing - I am just stating a simple fact that they are young and not professional movers.