Student Movers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I expected, this company is hiding behind their contracts I have to accept the fact that I called late I also have to accept the fact this company does this to many people, based on the reviews that are for public viewing Student Movers takes their time to move you, thus costing the customer more money I have read at least reviews that had the same complaint I read at least reviews that discussed damaged furniture, which of course they denied responsibilty for My only hope is that future customers read my reviews and the others that have been posted and stay away from them I would not want anyone else to ever have this kind of treatment, especially during a stressful time such as relocating [redacted] Regards, [redacted]

I'm aware of the situation and was very taken back by the way the client treated my crew.? ? She? yelled at them, using profanity,? called them? street people and is,? and accused them? of clogging a toilet they did not useNo one deserves to be treated like that,? harassed ? or spoken to with such vulgarityWe have accounts of the move that all tell a very different story from the clients account of the moveAt this point one would think that enough is enough but the harassment keeps occurring and it's to the point where I'm strongly considering turning this over to legal as my company will not continue to put up with this slanderThe client has slandered my company to the president of my business networking group,? has posted libel information online, and has? maliciously changed our account picture to a picture of a? damaged? wall and clients husband has threatened the company as wellThe clients behavior appalled me and I've never had a referral treat my company with such? utter disrespect and,? in addition,? continues to think this behavior is okAll contracts and paperwork were? signed stating? no damage occurred by Student MoversWe only charged her hours and not the hours that our crew was onsite.? We even waived the fee for bulky item,? additional mover and? the $travel fee for the Labor Only move.? Client was not present during the majority of the move and when she arrived she began yelling at the crew and cussing at themThe damage to the walls, which we don't believe we did ? was only reported several days after the moveDuring the move client ? had ample opportunity to inspect and report any? damage before signing paperwork stating the move was completed to customers "Full Satisfaction"It's our understanding that the wall scratches in question are not part? the property of client and that? there were scratches already present from a wall divider.? We tried several times to have a handyman come out and fix the scratches in good faith? but our handyman was told by client that it's already been fixed and don't worry about itClient did not provide any moving blankets for the POD or tie down strapsWe had? explained to her onsite? that the container was too small and that everything was going to be difficult to fit and that we advised that she should go and get moving blankets and straps for protection of her items for the POD load, and client refused.For container loads we have no way of getting our equipment back (e.g.? moving blankets and straps) if we are only hired to load a containerThis is standard in the moving industry for Labor Only moves and typically the options for packing material such as straps and moving blankets and insurance for transport are typically offered to the client from the? container company? such as PODS or ABF trailers? [redacted] At this point another women who was with client started throwing items in the POD and saying it will fit.?

She has received and ACCEPTED a man for free of $315, and a $discount off of her move, she ordered ONLY men and received the 3rd man for FREE, she was NOT billed $1400, and we ask that she provides documented PROOF of such to the Revdex.comHer furniture was old and scratched prior to ANY of our Movers touching itPer our crew chief there was no mention at any time of any dissatisfaction for the crew the truck size, etcShe complemented our crew throughout her mins at the load location and the crew was told by her family member to LEAVE the garage and the rest of their belongings as they will get it tomorrowThe crew offered to come back and she stated NO, we will get it ourselves and that her budget had been exceeded.She kept our crew for 7hrs and made no complaints until her bill was being tallied at the end of the day, she did NOT PAY for ALL services RENDERED and we gave her the 4th man for free Had she or any member of her family called at the beginning of the move hours before stating any complaints to the size of the truck the crew etc it would have been addressed, but she chose not to and to continue to use our services And her complaint to the Revdex.com is the EXACT same to her YELP complaintAnd again she has provided NO PROOF to her $bill, which in fact she WAS NOT charged.6/26/ The Order was placed for a bedroom house, 3man crew, You received 4man crew and the largest truck 26ft, you were Not BILLED for a man crew but ONLY 3men crewYou received the 4th man for free! Plus a $creditYour were NOT billed $please provide documented proof of suchNo calls or messages about the move at all, until 4:04PM at the end of the move when the bill was being tallied, by our crew chiefOur MEN are not kids, and have received many Outstanding reviews, our MEN are also pictured on our site and not one of them is a kid! Per the crew you were there for 15mins ONLY, and your mother in law was there, at no time did we receive a call for any dissatisfaction for the size of truck, the crew etc until the END of the move at 4:04pm to be exact when the bill was being tallied and you stated "The move has exceeded our budget." You were given a free man and a $discountPer the crew, they were told to LEAVE the garage and other items in garage we will get them on the next load, they were told, by you or another family member Among that load, was your daughters bolts to her bed.You complemented the crew for all the hard work, and thanked them The crew offered to come back to finished the garage, and you stated again, budget exceeded we will do it ourselves! You mentioned 10hrs? Your job was completed around 5:00pm yesterday, and I see at 9AM you placed your Yelp reviewAssuming you rented a truck they usually don't open until 7am at the earliest and by 9AM when your placed your Yelp review hrs has not even passed, to be loading all the things you are claiming the crew, who you complemented for all the hard work, did not do? Moving blankets and pads were used on your move, and your furniture was protected and securedThe crew stated your furniture had multiple scratches, before they moved your items and the garage was not moved by the crew.We welcome any and all reviews but take exception, when they are greatly exaggeratedIt does not reflect our company, our crew and our men for all the hard work they do

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response in no way attempts resolves the complaint The company advertises experienced movers and that they move refrigerators We were explicitly told that we were going to have experienced movers show up on the day of the move, and in fact, one mover had over ten years of experience They had a refrigerator wedged in the stairwell for hours (prohibiting them moving other furniture and boxes), causing damage when we called to express our concerns over the situation, the representative was extremely rude, attempting to blame us for her movers inexperience The movers on site called another man hours into the move as they simply couldn't figure out how to move the refrigerator that they had wedged into the stairwell--this clearly highlights the inexperience of the movers that showed up to the propertyWe were on site in the morning, spoke with the movers, and left for short periods of time (to get out of the way--the condo is approximately 1,square feet), checking in with the crew, who had my cell phone We were available at all times In fact, we couldn't access the property if we wanted to given the fact that the refrigerator was wedged in the stairwell We emailed photos of the damage to the moving company the same day of the move, December 12, I in no way signed the portion of the contract indicating there is no damage, nor did I sign the portion of the contract waiving any liability in regards to their dissassembly of furniture or appliances I would invite them to review the contract before misstating such informationI spoke with [redacted] at the company on Monday, December 14, during which time she informed me that the pictures depicted in the photos were a part of a move, should be expected and that the company was not responsible and would not fix the damage They claim to record all of their calls and there should be a record of this call The company's baseless threats at legal action against me for attempting to resolve this situation informally are not well taken Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied in any way I have never called and yelled In fact, the only time I have spoken with a live person was when they implied that they didn't have time for me and would have to wait for an email that only came after I called a second time The reason I didn't call about the damage was because the office was closed It clearly states that they are open from 9-5, and my phone was not connected until Sunday morningI also noticed that they didn't address the issue of how long it took them to complete the move After doing my own investigation of this company, this seems to be the norm of how they run their business They appear to have many complaints about damaged furniture and the amount of time it takes them to move On another note, I have yet to receive any kind of receipt for my payment Regards, [redacted]

Dear Revdex.com,No items were reported on our contract on the day of the move as being damagedCustomer is well aware of this and provided the following excuse in all caps: [redacted] : "I DID NOT WRITE IT ON THE PAPERWORK BECAUSE I COULD NOT FIND MY GLASSES"Unfortunately, that's not a valid excuse on a legally binding contractThe picture that we received several days after the move is blurry, see attached photoWe requested better pictures so that we could evaluate Mrs [redacted] claimWe asked for the make, model and weight of each item; however, we never received the requested informationMrs [redacted] was uncooperative in providing the required information needed to fully investigate her claimThe bulk of her claim seems to be centered around a rip in what looks like a box spring or a sheet that's placed over a mattressThe yellow foam doesn't seem consistent with the inside of a mattress (see attached) For Mrs [redacted] to assume that she's entitled to a brand new mattress is absurd, which she has demanded in a letter she sent to our officeThe mattress in question or mattress foam top was purchased by Mr [redacted] in Warranties cover manufactures defects in the productFor example, a spring in the mattress is faultyWe see no way that we caused the very suspicious ripFurthermore, Mrs [redacted] even acknowledges that she did not report any damages at the time of the move on the contractWe are willing to send Mrs [redacted] a refund of $ as "Full and Final Settlement" in order to resolve this

Dear Revdex.com,Our first priority was to assist Mrs [redacted] through the claim process; however, we still have not received the make and model of any items that she is now wanting to include in her claimdays after we had completed service Mrs[redacted] filled out a claim and attached a blurry pictureShe became combative when we requested a better picture, pictures of items she's claiming damage to, weight, model and make of each itemEvery request we have made has been met with criticism from Mrs [redacted] regarding the claim processWe did receive a hand written receipt from with unelliagible writing, which was unhelpfulIn addition, and most importantly no items were listed as being damaged from Mrs [redacted] on the contract she signedNo call was made to our office to express dissatisfaction on the day of the move or even days after the move, the claim came in days after we completed the moveWe understand offering any compensation to Mrs [redacted] was outside of our contractual obligation but still did so in good faithCustomer service is of utmost importance to usBased on all the facts surrounding Mrs [redacted] claim we cannot offer anymore then $We are sorry that Mrs [redacted] was unstatisfind with our efforts to try and help, but the compensation she is demanding is beyond unreasonable.Preexisting damage is not covered under moving service and any damage found to be our fault would be covered at the basic coverage of cents per pound and she's asking for full replacement valueOur offer of $is more then reasonable especially when we have no evidence to support we caused said damages and a contract that lists no damages were caused during the move or listed on the contract from Mrs [redacted] , she has acknowledged not listing damages on the contract and said she couldn't find her glassesIt's the customers responsibility to inspect their items and list any damage on the contractFailure to do so is atmintance that no damage was caused during the moveWe were hired to move Mrs [redacted] items to her new home which we successfully didIn addition, She received a substantial discount on services rendered and did not pay our full rateSome customers you just can't please and it's clear that she's under the impression that she feels she's entitled to not list any damage on our contract and some how thinks we are going to pay times the amount she even paid for service just because she says soWe have made every effort to fully evaluate her claim but based on the contract, and terms and conditions in place she agreed upon when booking our service and failure to provide us the necessary information we see nothing we can do to accommodate her requestSincerely,Student Movers, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response is full of liesI paid $1,which is what I said, the original amount was for $1,but they gave me the $discount and didn't charge me for the last half hourI always had an order of men and a truck, the woman I booked with I told the home was square feet and that it was bedroomsAttached is the confirmation of the orderShe assured me they could get it done in hours and that the truck would fit everythingNeither of those were accurate [redacted] who is responding is just trying to protect his mother who is the one that underestimated the projectAdditionally, I did not request a 4th guy and was told I wasn't being billed for him because he was in trainingHe said multiple times when moving large things that "his face hurt" and that he needed a breakI am not insulting the kids by calling them kids and [redacted] was definitely older and knew what he was doing - I am just stating a simple fact that they are young and not professional movers.My furniture was NOT old or cracked/scratched! How dare youThe couch is almost brand new, the Pottery Barn table and chairs ARE brand new and the bottom is the antique look on purposeNot even the pieces I am talking about as damaged - the top of it was as are dressers and a nightstandI did complain prior to mins to the end, I emailed and called leaving a voicemail for a Manager to contact me ASAP, it was only mins before the end that I got contactedI never said that I was happy with the $in fact I told [redacted] the oppositeI did talk to [redacted] about my issues but told him it wasn't his fault but a Management issue Regards, [redacted]

Complaint: [redacted] Thanks [redacted] , I've checked my email inbox, trash and spam and can find no record of an email on May I have a number of emails from Student Movers going back to last fall immediately after the move that resulted in the damage to the tableThey had asked me to research how much I paid for the table and how much it would cost to replaceIf they were limiting their liability to cents/pound, why did they have me do this research and suggest that they could "work with me" on a settlement that wouldn't be limited by the cents/pound limit With regards the cents/pound limit, this was never discussed with me before or on the days of the movesThe movers provided me with several forms to initial and sign which I didI was never offered anything additional coverage nor was it suggested to meI agree that I did initial the line indicating that I accepted the cents/pound limit, but it was not explained to me that I had an option for more coverage or even what the limit wasHad it been explained to me that there was an option, I know that I would have gone for itI was basing my understanding on the general information that was given to me by the scheduler over the phone prior to the moveOn the day of the move the movers first promised not to put the destroyed table in my new home, and instead to take it back to their shop to be repairedInstead, they moved it in while I was not watching I am eager to have them remove the marble table top from my home, but I don't consider that that will resolve this matterHow do I arrange with them to remove the table top? [redacted] , The person who I initially spoke with about the damage to our table was [redacted] She indicated that they would be willing to reimburse us for something based on the purchase price or replacement price of the tableAs you will see below in her email to me, she asked me to research the manufacturer and purchase cost of the tableAt that time I was unaware that I would be limited to cents/pound compensation [redacted] Bill [redacted]

Dear Revdex.com,The claims made are untrue and absurd at bestMr [redacted] hired West Coast Relocations, another moving companyThey did not show up to move Mr[redacted] and we went above and beyond to help move them outWe sent him our first available truck, the movers were all professional and completed the moveAll fees and services rendered were explained to customerIn addition, Mr [redacted] has an unpaid debt to us for a move that was previously scheduled the following day, which we could not do because his furniture was still on our truckFurthermore, Mr [redacted] continues to harass and make libel claims that are unsubstantiated as well as attacking individuals within our organization.? Mr [redacted] should put this much effort into complaining about the moving company he originally hired that did not show up instead of harassing, and resorting to libelous actions with the moving company that he repeatedly begged to help him move because he explained this was an emergency and he had to be outUngrateful and unappreciative were the last things we would expect from this customer because before, during, and after the move the customer was ecstatic that he was able to move out the same dayWhen it came time to pay the bill that’s when his tune changed and he started knit picking in order to get money taken offHis main complaint is stating we were rude to his wife; however, she was actually rude becuase she didn’t want to pay certain fees and hung up on our billing department.? To resolve this we request that Mr [redacted] stop and remove all libelous actions, compensate us for the lost income on the moves; we have proof, of that were evidently canceled due to Mr.***and his demands to continue his move and hold our crew and equipment hostage.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response in no way attempts resolves the complaintThe company advertises experienced movers and that they move refrigerators We were explicitly told that we were going to have experienced movers show up on the day of the move, and in fact, one mover had over ten years of experience They had a refrigerator wedged in the stairwell for hours (prohibiting them moving other furniture and boxes), causing damage when we called to express our concerns over the situation, the representative was extremely rude, attempting to blame us for her movers inexperience The movers on site called another man hours into the move as they simply couldn't figure out how to move the refrigerator that they had wedged into the stairwell--this clearly highlights the inexperience of the movers that showed up to the propertyWe were on site in the morning, spoke with the movers, and left for short periods of time (to get out of the way--the condo is approximately 1,square feet), checking in with the crew, who had my cell phone We were available at all times In fact, we couldn't access the property if we wanted to given the fact that the refrigerator was wedged in the stairwell We emailed photos of the damage to the moving company the same day of the move, December 12, I in no way signed the portion of the contract indicating there is no damage, nor did I sign the portion of the contract waiving any liability in regards to their dissassembly of furniture or appliances I would invite them to review the contract before misstating such informationI spoke with [redacted] at the company on Monday, December 14, during which time she informed me that the pictures depicted in the photos were a part of a move, should be expected and that the company was not responsible and would not fix the damage They claim to record all of their calls and there should be a record of this call The company's baseless threats at legal action against me for attempting to resolve this situation informally are not well taken Regards, [redacted]

This letter will serve as acknowledgement and responce to Revdex.com complaint #ffffff;"> Services were already rendered and once the work has been preformed we cannot take money off the bill after the move has been completed without reasonWe were unaware of customer's dissatisfaction as no call was made to dispatch during the moveWhen we attempted to resolve the issue; however, the customer has been uncooperative in the process The customer has left us several threatening voicemails with vulgar language and threats to take money off the bill or that he would libel the companyThis has escalated and has been turned over to legal counsel

Please review the following response: 1) Mrs [redacted] signed all required legally binding contracts and did not note any damage on the contract2) Mrs [redacted] does not own the property in which she is making a claim on3) Mrs [redacted] has falsy accused movers of clogging a toilet they didn't use 4) Mrs [redacted] was not present for the majority of the move and did not witness any of the alleged scratches to the wall 5) Mrs [redacted] did not pay her entire moving bill6) The extent of our liability only applies when we are on site movingNo damage or concerns were noted on our contracts, or credit card authorization forms 7) Mrs[redacted] refused to fill out a claim form on our site and has not officially even filed a claim with usShe has also refused anyone following up to see and consult on the alleged damage8) Mrs [redacted] ordered a POD container that was too small, which we advised her of9) Mrs [redacted] didn't provide any moving blankets for us to load her storage container with to protect items10) Mrs [redacted] didn't provide any strapsto protect her items (materials not provided with labor only service) 11) Mrs [redacted] created a hostile environment for our crew by cussing at and cutting them down repeatedly 12) Movers witnessed clients mother throwing items in the POD and stating, "It will fit" despite crew input13) Mrs [redacted] demanded that crew clean up feces and water from a clogged toilet that spilled onto the ground 14) Mrs [redacted] kept screaming and cussing at crew and stating that she's pregnant and they better do what she says15) Mrs [redacted] has maliciously written libel information online that we are in the process of reviewing for legal action16) Mrs [redacted] 's husband has called and harassed our office17) Mrs [redacted] was referred to us by her brother through our business networking group who can vouch for our credible services18) All movers on site have written declarations of what happened on site19) Mrs [redacted] has no claim of any damageShe does not own the wall where scratches were already presentIn addition, she's stating that her items in her storage container could be damaged? However, the extent of our liability is when we are moving and no claim was made at that time 20) Mrs [redacted] speculates that some how we will be held liable for future damages to property when at least to other companies will be in custody of her belongingsThe storage container company will move the containerThey will store it at a storage facility or leave it outside on a curbLastly, someone will unload itIn addition, a person on site threw the items into the container and the client went against recommendations to provide blankets and straps to protect their items21) Mrs [redacted] had ample time to inspect and write down on our contract any damages or concernsHowever, she wrote nothing of the sort on the contractShe also signed for and knowingly only paid for hours when the bill states movers worked hoursNo bulky item fee was charged, no travel fee and no extra fee for sending an extra mover In closing, we have done everything reasonably possible and have made a good faith effort to resolve thisUnfortunately, it's clear that Mrs [redacted] 's resolution is unreasonable and is an attempt to recieve a "Free Move" without merit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below DEAR Revdex.com,IT IS TRUE I DID NOT REPORT IT ON THE CONTRACT, AND I ALSO DID NOT SIGN AWAY MY RELEASE OF LIABILITY , AND I COULD NOT FIND MY GLASSES MOVING IS VERY STRESSFUL, AND I WAS VERY FRAZZLED THE HEAD MOVER LOOKED AT THE MATTRESS WHEN THEY FIRST MOVED THEN TO MAKE SURE THEY WERE NOT ALREADY DAMAGED AND ADMITTED TO US THAT THE MATTRESS MUST HAVE SHIFTED IN THE TRUCK SOME HOW AND GOT TORN.THE MATTRESS WAS PURCHASED IN OF OCT, SO IT IS NOT THAT OLD, AND THAT DOES VOID OUR TEN YEAR WARRANTY! THE MOVING COMPANY IS ALSO NOT ADDRESSING THE OTHER DAMAGED ITEMS, AND $THEY ARE OFFERING FOR A SETTLEMENT IS ABSURD.THE PICTURES I SENT THEM SHE SAID WERE BLURRY, SO I RETOOK NEW ONES AND SENT AGAIN, AND ALSO SENT THE MATTRESS RECEIPT AND THE RECEIPT FOR MY BEDROOM FURNITURE, IN WHICH THE ARMOIRE WAS PURCHASE FROM AS FOR THE SOFA SCRATCH I DID NOT HAVE THE RECEIPT, BUT THE SOFA COST $800, AND THEN THERE WAS THE SCRATCHES ON THE WALL GOING UP THE STAIRSSHE IS ALSO ASKING FOR THE WEIGHT OF EACH ITEM AND I HAVE KNOW IDEA, HOW WOULD SOMEONE KNOW THIS ! I ASK HER SEVERAL TIMES TO SEND SOMEONE OUT TO MY HOME AND THEY COULD TAKE PICTURES OF THE ITEMS THEMSELVES IF THEY WANTED AND I ALSO ASK SEVERAL TIMES FOR ANOTHER PHONE NUMBER TO SPEAK WITH A MANGER OR SOMEONE IN CHARGE THAT CAN HELP ME AND SHE WILL NOT GIVE ME ANY MORE INFORMATION, AND WAS VERY RULE AND YELLED AT ME AS I DESCRIBED IN THE ORIGINAL COMPLAINT ON JAN 3RD I SENT THEM A CERTIFIED RETURN RECEIPT LETTER WITH PICTURES OF EACH ITEM THIS HAS BEEN VERY DIFFICULT TRYING TO DEAL WITH THIS COMPANY, AND SHE INSIST DOING EVERYTHING THROUGH THERE WEBSITE, WHICH I HAVE TRIED TO DO, BUT THAT IS NOT WORKING I URGE SOMEONE TO TRY AND CALL THIS COMPANY [redacted] AND TRY TO GET ANOTHER PERSON ON THE PHONE , BESIDES THE WOMEN THAT ANSWERS IT ALL THE TIME THERE OFFICE IS LOCATED IN NEWPORT BEACH, WE HAVE WENT THERE AND YOU CANNOT GET PASSED THE SECURITY DESK IN THE ENTRANCE OF THE MAIN BUILDING Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below DEAR Revdex.com,IT IS TRUE I DID NOT REPORT IT ON THE CONTRACT, AND I ALSO DID NOT SIGN AWAY MY RELEASE OF LIABILITY , AND I COULD NOT FIND MY GLASSES MOVING IS VERY STRESSFUL, AND I WAS VERY FRAZZLED THE HEAD MOVER LOOKED AT THE MATTRESS WHEN THEY FIRST MOVED THEN TO MAKE SURE THEY WERE NOT ALREADY DAMAGED AND ADMITTED TO US THAT THE MATTRESS MUST HAVE SHIFTED IN THE TRUCK SOME HOW AND GOT TORN.THE MATTRESS WAS PURCHASED IN OF OCT, SO IT IS NOT THAT OLD, AND THAT DOES VOID OUR TEN YEAR WARRANTY! THE MOVING COMPANY IS ALSO NOT ADDRESSING THE OTHER DAMAGED ITEMS, AND $THEY ARE OFFERING FOR A SETTLEMENT IS ABSURD.THE PICTURES I SENT THEM SHE SAID WERE BLURRY, SO I RETOOK NEW ONES AND SENT AGAIN, AND ALSO SENT THE MATTRESS RECEIPT AND THE RECEIPT FOR MY BEDROOM FURNITURE, IN WHICH THE ARMOIRE WAS PURCHASE FROM AS FOR THE SOFA SCRATCH I DID NOT HAVE THE RECEIPT, BUT THE SOFA COST $800, AND THEN THERE WAS THE SCRATCHES ON THE WALL GOING UP THE STAIRSSHE IS ALSO ASKING FOR THE WEIGHT OF EACH ITEM AND I HAVE KNOW IDEA, HOW WOULD SOMEONE KNOW THIS ! I ASK HER SEVERAL TIMES TO SEND SOMEONE OUT TO MY HOME AND THEY COULD TAKE PICTURES OF THE ITEMS THEMSELVES IF THEY WANTED AND I ALSO ASK SEVERAL TIMES FOR ANOTHER PHONE NUMBER TO SPEAK WITH A MANGER OR SOMEONE IN CHARGE THAT CAN HELP ME AND SHE WILL NOT GIVE ME ANY MORE INFORMATION, AND WAS VERY RULE AND YELLED AT ME AS I DESCRIBED IN THE ORIGINAL COMPLAINT ON JAN 3RD I SENT THEM A CERTIFIED RETURN RECEIPT LETTER WITH PICTURES OF EACH ITEM THIS HAS BEEN VERY DIFFICULT TRYING TO DEAL WITH THIS COMPANY, AND SHE INSIST DOING EVERYTHING THROUGH THERE WEBSITE, WHICH I HAVE TRIED TO DO, BUT THAT IS NOT WORKING I URGE SOMEONE TO TRY AND CALL THIS COMPANY [redacted] AND TRY TO GET ANOTHER PERSON ON THE PHONE , BESIDES THE WOMEN THAT ANSWERS IT ALL THE TIME THERE OFFICE IS LOCATED IN NEWPORT BEACH, WE HAVE WENT THERE AND YOU CANNOT GET PASSED THE SECURITY DESK IN THE ENTRANCE OF THE MAIN BUILDING Regards, [redacted]

***- In regards to the valuation: the form/contract signed by the customer states the shipper signing the contract must select either Basic Valuation or Full ValuationThe customer then has to write in the valuation they have chosenThe customer did not merely initial their coverageThe customer wrote in “cents” on the valuation lineRight below that line the customer completed, in all bold is “Full Valuation shipper requests full value protection, $deductible” and provides spaces for the customer to write in the value of their shipmentThe full valuation was left blank, only the basic valuation was completed, and it was then signed by the customerValuation and the coverage offered is explained in four sentences directly under the heading ‘Contract Terms and Conditions’ so that it is prominent on the paperwork, and easily/quickly understood by the customerThe customer completed this same section of paperwork four times during the six months we were active in moving him, and wrote in $on each Bill of Lading which he then signed Regarding the questions the customer was asked once the table was broken, they are standard during the claims processRegardless of the coverage selected, we will always ask how much the item damaged cost, to see if the replacement cost would be less If the customer would like to reach out to me directly, I will arrange for the pickup of the broken table topMy contact information is below Please let me know if you need any additional information to settle this matter Thank you, *** *** ***

It was brought to my attention that Mr*** had sent a formal complaint regarding a moving service we provided I looked into the issue and went over the documents pertaining to the move in question.Three issues were of concern to Mr *** and I will address each issue #1: The
level of valuation coverage on this move for damage or loss. Answer:This is the 3rd move we have performed for Mr*** in These services were for 5/19/2015, 7/16/and the move in question was done on 11/7/ The valuation field on all moves was filled out and signed by Mr*** on all occasions for cents per pound This would indicate that he chose the minimal coverage offered by Student Movers.#2: Mr *** stated that he asked if we were bonded and insured.Answer: That is trueWe are a bonded company We do carry liability insurance for damage to Property such as a persons dwelling or or a place of business This type of liability does not cover the household goods being moved in a moving vanThat coverage is decided between the moving company and the shipperThe standard level of coverage required by law is cents per pound per item although we do offer additional coverage at $Per Thousand Dollars with a $Deductible. #3: The movers offered to remove the damaged table and did not. Answer: This not standard practice however Student Movers agrees that it would have been helpful to the client. Proposed Resolution: We are willing to set up a time for a crew to remove the marble The claim has been processed at the cents per pound as indicated on the current Bill Of Lading Our conclusion is that Mr *** was not duped as he stated in his complaint but willingly signed the paperwork at the cents per pound level of coverageThe previous Bill of Ladings would indicate thatMr *** can contact our office and refer to this complaint and we will expedite the removal of the marble.I have attached a copy of the Bill Of Lading in question

Complaint: ***
Thanks ***, I've checked my email inbox, trash and spam and can find no record of an email on May I have a number of emails from Student Movers going back to last fall immediately after the move that resulted in the damage to the tableThey had asked me to research how much I paid for the table and how much it would cost to replaceIf they were limiting their liability to cents/pound, why did they have me do this research and suggest that they could "work with me" on a settlement that wouldn't be limited by the cents/pound limit With regards the cents/pound limit, this was never discussed with me before or on the days of the movesThe movers provided me with several forms to initial and sign which I didI was never offered anything additional coverage nor was it suggested to meI agree that I did initial the line indicating that I accepted the cents/pound limit, but it was not explained to me that I had an option for more coverage or even what the limit wasHad it been explained to me that there was an option, I know that I would have gone for itI was basing my understanding on the general information that was given to me by the scheduler over the phone prior to the moveOn the day of the move the movers first promised not to put the destroyed table in my new home, and instead to take it back to their shop to be repairedInstead, they moved it in while I was not watching I am eager to have them remove the marble table top from my home, but I don't consider that that will resolve this matterHow do I arrange with them to remove the table top? ***, The person who I initially spoke with about the damage to our table was *** ***She indicated that they would be willing to reimburse us for something based on the purchase price or replacement price of the tableAs you will see below in her email to me, she asked me to research the manufacturer and purchase cost of the tableAt that time I was unaware that I would be limited to cents/pound compensation. *** *** Bill *** ***

It was brought to my attention that Mr*** had sent ? a formal complaint regarding a moving service we provided? I looked into the issue and went over the documents pertaining to the move in question.Three issues were of concern to Mr *** and I will address each issue? #1: The
level of valuation coverage on this move for damage or loss.? Answer:This is the 3rd move we have performed for Mr*** in These services were for ? 5/19/2015, 7/16/and the move in question was done on 11/7/? The valuation field on all moves was filled out and signed by Mr*** on all occasions for cents per pound? This would indicate that he chose the minimal coverage offered by Student Movers.#2: Mr *** stated that he asked if we were bonded and insured.Answer: ? That is trueWe are a bonded company? We do carry liability insurance for damage to Property such as a persons dwelling or or a place of business? This type of liability does not cover the household goods being moved in a moving vanThat coverage is decided between the moving company and the shipperThe standard level of coverage required by law is cents per pound per item although we do offer additional coverage at $Per Thousand Dollars with ? a $Deductible.? #3: The movers offered to remove the damaged table and did not.? Answer: This not standard practice however Student Movers agrees that it would have been helpful to the client.? ? Proposed Resolution: We are willing to set up a time for a crew to remove the marble? The claim has been processed at the cents per pound as indicated on the current Bill Of Lading? Our conclusion is that Mr *** was not duped as he stated in his complaint but willingly signed the paperwork at the cents per pound level of coverageThe previous Bill of Ladings would indicate thatMr *** can contact our office and refer to this complaint and we will expedite the removal of the marble.I have attached a copy of the Bill Of Lading in question

Complaint: [redacted]
Thanks [redacted],   I've checked my email inbox, trash and spam and can find no record of an email on May 19.   I have a number of emails from Student Movers going back to last fall immediately after the move that resulted in the damage to the table. They had asked me to research how much I paid for the table and how much it would cost to replace. If they were limiting their liability to 60 cents/pound, why did they have me do this research and suggest that they could "work with me" on a settlement that wouldn't be limited by the 60 cents/pound limit.   With regards the 60 cents/pound limit, this was never discussed with me before or on the days of the moves. The movers provided me with several forms to initial and sign which I did. I was never offered anything additional coverage nor was it suggested to me. I agree that I did initial the line indicating that I accepted the 60 cents/pound limit, but it was not explained to me that I had an option for more coverage or even what the limit was. Had it been explained to me that there was an option, I know that I would have gone for it. I was basing my understanding on the general information that was given to me by the scheduler over the phone prior to the move. On the day of the move the movers first promised not to put the destroyed table in my new home, and instead to take it back to their shop to be repaired. Instead, they moved it in while I was not watching.   I am eager to have them remove the marble table top from my home, but I don't consider that that will resolve this matter. How do I arrange with them to remove the table top?  [redacted], The person who I initially spoke with about the damage to our table was [redacted]. She indicated that they would be willing to reimburse us for something based on the purchase price or replacement price of the table. As you will see below in her email to me, she asked me to research the manufacturer and purchase cost of the table. At that time I was unaware that I would be limited to 60 cents/pound compensation.  [redacted]  Bill [redacted]