Student Movers

[redacted]-   In regards to the valuation: the form/contract signed by the customer states the shipper signing the contract must select either Basic Valuation or Full Valuation. The customer then has to write in the valuation they have chosen. The customer did not merely initial their coverage. The customer wrote in “.60 cents” on the valuation line. Right below that line the customer completed, in all bold is “Full Valuation shipper requests full value protection, $150 deductible” and provides spaces for the customer to write in the value of their shipment. The full valuation was left blank, only the basic valuation was completed, and it was then signed by the customer. Valuation and the coverage offered is explained in four sentences directly under the heading ‘Contract Terms and Conditions’ so that it is prominent on the paperwork, and easily/quickly understood by the customer. The customer completed this same section of paperwork four times during the six months we were active in moving him, and wrote in $0.60 on each Bill of Lading which he then signed.   Regarding the questions the customer was asked once the table was broken, they are standard during the claims process. Regardless of the coverage selected, we will always ask how much the item damaged cost, to see if the replacement cost would be less.   If the customer would like to reach out to me directly, I will arrange for the pickup of the broken table top. My contact information is below.   Please let me know if you need any additional information to settle this matter.   Thank you,   [redacted]   [redacted]