Student Processing Center

Our
office received your correspondence in regard to Mrs***’s complaint and appreciate you offering
this forum for us to respond
"background:white">Student Processing
Center is no longer offering document preparation services and our current
clients can call our customer service departmentfor any updates as
stated in our website. We look at all reviews very closely andwe have reviewed Mrs.***’s complaint and already processed a full refundWe apologize for
any inconvenience Mrs.***experienced
and wish her the best

We have reached out to*** directly
to resolve and address these concerns and we are happy to reach a fully satisfied
outcome after explaining our resolutionsWe wish
"line-height:107%">*** the best

We have reviewed the response from *** *** and per
our last conversation we had with her, she stated that she will send us the
documentation for the security freeze feesWe have not yet received any
documentation or information from her in terms of a request for the
reimbursementWe contacted *** *** today and advised her that we have
not received the documentation form her as she stated that she
willMs*** also requested a copy of the recordings and we have advised her
that per her request to delete all her information from our system, we have no
material to provide
We apologized to Ms*** about any misunderstanding and
explained to her that we are not in business to collect information on
consumers that simply chose not to use our services in order to comply with the
all the laws and regulations that we abide by to better serve our clients to
the best of our ability At the end of the conversation, we asked Ms***
if there is anything we can do at this time besides checking on the status of
the fee reimbursementMs*** answered negatively but she will let us know
if we can be of further assistanceWe then asked Ms*** if she was
satisfied by the resolution and she answered affirmatively Finally, we
confirmed with her that she was satisfied and that we plan to post this
resolution on our Revdex.com page which she also answered affirmativelyBased on all
this, we believe that this complaint was resolved to the best of our abilities which
was confirmed directly with consumerWe made sure that Ms*** has our
contact information for her to provide the necessary documents to reach her
desired settlementThank you

Please see Below the response I sent through email to the Revdex.com onOct at 10:AM I have received my refund check and the complaint can now be closed.Thanks so much for all your help.Daniel, the manager for Student Processing Center, was very helpful and apologetic to my complaint and he offered to issue my refund check for the services I paid for that did not end up being done correctlyI will never go through their company again for any services as it was a horrible experience, but I was thankful that he was helpful in ending everything so I can move on.*** *** ***

To Revdex.com, Dear *** ***, Please see below is our response to this complaint as we tried to post it via the Revdex.com page link but there was no access to do so. For this Client *** * ***, we are happy to do a full refund to satisfy the desired settlement as stated on
this complaintA check on the amount of $will be mailed out to the address showing on file for this client in the next 1-business days Sorry for any inconvenience this may have caused and we wish Ms*** * *** the best. Thanks, SPC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI read over the response from Student Processing Center and was not okay with their response to my complaintI called the manager of SPC, ***, who had left two voicemails last week while I was at work and we discussed my complaint and he apologized and informed me that he was issuing me a full refund of $that should be in there by this week (he said should be three days from when I called on Thursday)So I am waiting until the end of the week for my refund to show up otherwise I'll be calling him back again to see why it hasn't been refundedOnce I get my refund then my complaint will be considered taken care of and can be closedThank you for all your help thus far
Regards,
*** *** (***)

To Revdex.com,
"margin: 0px;">Dear *** ***,
Please see below is our response to this complaint as we tried to post it via the Revdex.com page link but there was no access to do so.
For this Client *** * ***, we are happy to do a full refund to satisfy the desired settlement as stated on this complaintA check on the amount of $will be mailed out to the address showing on file for this client in the next 1-business days
Sorry for any inconvenience this may have caused and we wish Ms*** * *** the best.
Thanks,
SPC

Please see Below the response I sent through email to the Revdex.com on
Oct at 10:AM
I have received my refund check and the complaint can now be closedThanks so much for all your helpDaniel, the manager for Student Processing Center, was very helpful and apologetic to my complaint and he offered to issue my refund check for the services I paid for that did not end up being done correctlyI will never go through their company again for any services as it was a horrible experience, but I was thankful that he was helpful in ending everything so I can move on*** ***
***

Student Processing Center takes any and all complaints very seriouslyWe have a dedicated compliance department to review all file details and call recordings to ensure we are providing the highest-level of customer service in the industry.We apologize for any inconvenience Ms*** experienced
when attempting to call her student loan advisor however we have a dedicated customer service department for this specific reasonMs*** was provided this toll free number in addition to an email address that can be used to contact our customer service departmentIn regard to Ms*** having to sign documents more than once, we unfortunately cannot control the loan servicers when it comes to receiving documentsIf a servicer claims the documents were not received, we must resend themIn addition, some servicers have additional documents required for signature which may or may not apply to all clients.Although Ms*** was not satisfied with our service, we have helped thousands of clients with their applications, some of which came to us after attempting their own applications and ending up with denials, higher monthly payments, or no response at all from the servicers.We wish Ms*** the best and although we have not been able to reach her via phone to discuss further, we assume this matter to be resolved

I worked with a loan advisor that ensured me that they would consolidate my loans, basically take them over from ***, defer them for one year and lower my interest rate The paper work was submitted in August of and I was told to "ignore" and request from *** for payment I have since been receiving payment request, late fees and interest from ***After several attempts to contact the advisor I worked with as well as someone in customer service I finally got someone that informed me that my paperwork was not submitted to *** until October of She advised that I could have done all of this on my own and not had to pay the $I was charged for their service The agent stated that she would resubmit by paperwork to request a forbearance However, at this point I no longer trust this company The lack of response or empathy for the fees that I have been charged because I was told not to respond and more importantly the time I have taken just to get answers from them I feel that this company is a fraud and I would like my money backI am a single mother that has had a hard time putting my child through school, I cannot afford these extra charges and struggled just to pay the fee for this service or lack there of

We resolved this issue
with Mr[redacted]
"line-height:
107%,sans-serifbackground:#F4F7F8">
directly and wish him the best

We resolved this issue
with Mr[redacted]
"line-height:
107%,sans-serifbackground:#F4F7F8">
directly and wish him the best

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I got a letter in the mail about student loan forgiveness so I called the number on the letter. I spoke with [redacted] whom was wonderful for the whole 10 minutes we spoke. Anyhow, at the end of the conversation I was asks to pay $700 and when I asked why she got a little attitude and told me nobody works for free. I told her I didn't have that kind of money and she said she would delete me from their system because I can't afford the program. It was all about the money. Not legit. Be careful with this business.

We apologize for any inconvenience and hope Mr. [redacted] has received his refund by now.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I still want my refund of $699 for the services provided, and the message from the business makes no mention of a refund. I learned later that I essentially paid $699 to have the Student Processing Center fill out paperwork for me that I could have done myself for free. This is unacceptable and I want my refund of $699.
Regards,
[redacted]

We spoke with Mr. [redacted] who confirmed that he did receive his
refund on Oct 27th   2014 and this issue has been resolved to his
satisfaction. We also let Mr. [redacted] know that all of his
personal/payment-related information was deleted from our system and his
contact information was placed into a “do not call, do not mail” status to
ensure he is not contacted by our company.
 
Again, we wish Mr. [redacted] the best and hope we can be of
assistance to him in the future.
 
Thank you
Student Processing Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have had to place a security freeze on my credit. I would like reimbursement for the cost of this security freeze. I would also like to note that [redacted] refused this request on the phone. His general attitude and demeanor on our phone call was extremely rude and again, very unprofessional. He was clearly angry that I had placed a complaint through the Revdex.com. He said that if I would take down the complaint, he would be willing to consider paying the reimbursement for my security freeze, but that he would not consider it before then. I only received communication from someone at the Student Loan Processing Center after having filed a complaint. Prior to that, I left over a dozen messages and did not receive any sort of response, hence my need to place a security freeze on my credit. The email that I received was either written by someone else or must have been after [redacted] had the opportunity to calm down, because the general tone of this email was entirely different than all prior forms of communication I have had with anyone from inside the company. I have also received verbal confirmation that all phone conversations with Student Loan Processing have been recorded for quality purposes. I would like a copy of all audio files as evidence in case I need to pursue legal action for fraud in the future.]
Regards,
[redacted]

Our
office received your correspondence in regard to Mrs. [redacted]’s complaint and appreciate you offering
this forum for us to respond. Student Processing
Center is no longer offering document preparation services and our current
clients can call our customer service departmentfor any...

updates as
stated in our website. We look at all reviews very closely andwe have reviewed Mrs.[redacted]’s complaint and already processed a full refund. We apologize for
any inconvenience Mrs.[redacted]experienced
and wish her the best.

Student Processing Center takes any and all complaints very seriously. We have a dedicated compliance department to review all file details and call recordings to ensure we are providing the highest-level of customer service in the industry.
We...

apologize for any inconvenience Ms. [redacted] experienced when attempting to call her student loan advisor however we have a dedicated customer service department for this specific reason. Ms. [redacted] was provided this toll free number in addition to an email address that can be used to contact our customer service department. In regard to Ms. [redacted] having to sign documents more than once, we unfortunately cannot control the loan servicers when it comes to receiving documents. If a servicer claims the documents were not received, we must resend them. In addition, some servicers have additional documents required for signature which may or may not apply to all clients.
Although Ms. [redacted] was not satisfied with our service, we have helped thousands of clients with their applications, some of which came to us after attempting their own applications and ending up with denials, higher monthly payments, or no response at all from the servicers.
We wish Ms. [redacted] the best and although we have not been able to reach her via phone to discuss further, we assume this matter to be resolved.