Studentcity.com

Dear [redacted] ,When originally signing up for the GradCity trip to Panama City Beach, FL with [redacted] High School, the package was for a 2-Bedroom Condo at the [redacted] The 2-Bedroom Condos hold up to six people per condo and billing and invoices are billed based on max occupancy until we receive the rooming listWhen GradCity received the rooming list there were only four girls in the condo therefore the price does increase as there are less people splitting the cost of the condoTravelers are responsible for filling their rooms per our Terms and Conditions.When the group contacted GradCity about the rooming and occupancy fees, GradCity worked with the group to go over all their options in regards to room type, occupancy, rooming list, etcDue to the number of people, the group decided to switch to a 1-Bedroom Condo and room all together vsseparatelyThis has been updated in our reservation system and no travelers owe any further fundsIf the group decides to keep their reservation, as currently as, they will actually be due a refund.If you would like to further discuss please contact our office at [redacted] or email [redacted] Thank you

Dear [redacted] ,Your daughter, ***, went on to the GradCity website and signed up for a GradCity tripThrough our website each customer has the ability and opportunity to review trip details, payment plans, update personal information, and more regarding their specific trip and accountEach customer has the ability and opportunity to read the Terms and Conditions; and each customer must agree to the Terms and Conditions before they make their first depositOn September 25, your daughter agreed to the Terms and Conditions of GradCity and made a payment of $for the deposit of her tripHere is a journal log from her account: [redacted] accepted Terms and Conditions and Cancellation Policy email: ***[redacted] @gmail.com bdate: 1998-12-13Web Site09/25/12:40:AMThe Terms and Conditions clearly state the deposit is non-refundable:IIIRESERVATIONS AND PAYMENTS ADEPOSITS: Your NON-REFUNDABLE per person deposit amount described in brochure/flier/invoice/website/ confirmation is required by due date in order to secure reservationMonthly and final payments are due in our office by the due date associated therewithPayment due dates vary according to your Vacation Package and chosen payment planPlease refer to your web account or invoice for exact payment due dates or contact our officeFailure to make on-time payments may result in cancellation of reservation, loss of first choice hotel, flight, cruise and/or other transportation, reservation suspension, assessment of a late payment fee or reinstatement fee, and/or removal of all price discounts/adjustments and booking incentives previously applied to your accountBefore Final Payment Due Date (FPDD) up to $of your NON-REFUNDABLE deposit is reusable for one year from the date of cancellation.However, GradCity does allow $of the $deposit as a reusable credit with either GradCity or our sister company StudentCityAdditionally, our Customer Care department told [redacted] / [redacted] of the option of doing a Name Change where they can sell their spot on the trip and receive the full $deposit back from their replacementOur Customer Care department also notified [redacted] that if she contacted us within the first hours of the deposit being made, without her knowledge or consent, we would have been able to refund her as a courtesyUnfortunately the account has been active for over a month and yesterday, November 1st, 2016, was the first contact we had from [redacted] Therefore the Terms and Conditions are upheld as well as [redacted] /***'s available options.If [redacted] / [redacted] would like to continue to discuss their available options, GradCity is more than happy to assist with thisThank you,GradCity

Dear [redacted] , Thank you for writing to StudentCity as this is the first time we have had direct contact with youStudentCity is as transparent as possible with our travelers thus we provide quotes, online accounts, reservation IDs, and personal customer IDs to ensure travelers receive all the correct information StudentCity does guarantees that you will travel the same dates with your reservation not your entire schoolStudentCity tries to get reservations from the same school traveling the same dates however this is not a guarantee nor is it ever advertised in such mannerWe have several reservations from URI traveling with us to Punta Cana; due to the number of travelers, some reservations fly on certain dates while others fly on different datesAgain, you are traveling with the reservation you signed up with StudentCity received an email from your Group Organizer, [redacted] , requesting to add you to her reservations From: [redacted] Sent: Monday, May 01, 9:PM To: [redacted] Subject: Spring break Hi! Can you add [redacted] to my group for spring break?? Her number is ( [redacted] and her email is [redacted] !! Thank you [redacted] Sent from my iPhone Upon receiving this email TJ, our URI Sales Rep, added you to ***’s reservation and sent you the following email that highlights you were added to ***’s reservation From: [redacted] Sent: Tuesday, May 02, 9:AM To: ' [redacted] ' Cc: ' [redacted] ' Subject: Punta Cana Spring Break Reservation (Deposit Due by 5/4) Importance: High Hey [redacted] ! It’s official I added you to the Punta Cana Spring Break Trip with URI and [redacted] so congrats for being one step closer to the beach! Punta Cana | Official Trailer Punta Cana | Night Events How do I secure my spot on the trip? All you have to do is log into your online account and make the Deposit (minimum of $due) by midnight on Thursday, May 4th to lock in the lowest price possible (full details listed in online account and package info link below) as well as secure your spot on the trip BENEFITS OF DEPOSITING BY MAY 4th 2017: v Discounted Deposit - Normally $is due up-front to secure this package but for a limited time you can lock in your experience for only $upfront! v Guaranteed Spot on the trip and more importantly in the same resort as your friends – Our Headquarter Resorts sell out first each year so the longer you wait the more chance you will miss out and have to stay in a different resort than the majority of our travelers v Long-Term Payment Plans - Placing a small deposit now to secure your spot on the trip gives to the longest amount of time to slowly, and comfortably, pay the trip off Log into Your Online Account: Follow this link to view package details, inclusions, and rate - Punta Cana Package Details, Pricing, and Inclusions Click this link: [redacted] Login under customer login with Last Name and ID Number listed below Confirm reservation and click "Make a Payment Tab" to complete payment Personal LInfo: ID Number Name [redacted] , [redacted] Have friends that missed the initial signup deadline and don’t want to miss out? To get them added to your reservation, just email me their: Full Name Phone Number Email IMPORTANT INFO: When you log into your accounts, update your accounts with yourFULL LEGAL NAME Prices are based onQUAD OCCUPANCYand it is the travelers responsibility to fill his/her room to receive the price originally quoted The rooming lists are not set until closer to the trip so sometime before final payment in December your Group's Organizer will contact the group requesting everyone's desired roommates and he/she will rearrange the rooms accordinglyThe travel insurance is optional but HIGHLY recommendedTo learn what is included, you can download ourTravel Insurance Coverage DocumentIf you do wish to remove it from your account, please email [redacted] and they will assist you in removing it from your account Feel free to contact me with any questionsSee you on the beach! [redacted] Travel Specialist StudentCity [redacted] Travelers must be traveling the same dates and staying the same length of stay in order to room togetherThis is something our Sales Rep reiterate to all Group Organizers as well We apologize for any confusion you may have had in regard to the package you booked and the rooming per reservationsIf you had any questions prior to this last week, our Customer Service department is available via phone, email, text, and live chat during business hours Thank you, [redacted] Customer Service Manager

Hello, We are sorry to hear that you are not satisfied with your Spring Break trip you booked to South Padre Island, Texas As a gesture of good faith, you were offered a future travel credit good for travel in spring This offer remains and will be listed in your accounts under each of your groups individual names Should you like to discuss this matter further, please contact our corporate office at [redacted] , or email us at [email protected] Thanks you, and we look forward to the opportunity to book your trip

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This doesn't help us now in our current very serious situation, which was the whole pointWhile I appreciate the effort and respect the rules and regulations, this money is benefitting StudentCity for another year, and not a family in needThere is a very good chance that our daughter won't even continue at [redacted] next year due to our circumstances Regards, [redacted] ***

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] From reviewing other Revdex.com complaints and other websites, I appreciate your form response that you seem so ready to send because of the illegal pattern and practice However, when a business makes a specific representation, especially in writing, that induces a consumer to enter a transaction, that is called fraud in the inducement I reject your response and I have disputed this transaction with my credit card company For StudentCity to put in writing that the hotel room will have beds, then switch to a one-bedroom, that is a breach of contract I do not see how the Revdex.com gives StudentCity a good rating and because my complaint is very similar to many other consumers' experience, I would hope the Revdex.com would notify the MA Attorney General's Office of Consumer Affairs to the MA AG can open an investigation into StudentCity for a bait and switch pattern and practice Regards, [redacted]

Hello,We are sorry to hear that your daughter is unable to travel on the upcoming trip booked to Nassau, Bahamas Per the terms and conditions that were agreed to on the sign up date of June 29th, the final payment due date was December 15th and also the date the trip became fully non-refundable Although the payments that were made became non-refundable after December 15th, we do understand that unforeseen circumstances arise We will offer your daughter a future travel voucher in the amount of $good for any trip we offer for This has been noted in her account, and in order to redeem she just needs to contact us when ready to book a trip for Should you have any questions please feel free to contact us at [redacted] Monday-Friday from the hours of 9am to 5pm Thanks and have a great day

Dear [redacted] ,We apologize you are not satisfied with the compensation from the [redacted] CancunIf you wish to discuss or dispute the compensation provided, I would advise you to contact the [redacted] Cancun directly as StudentCity cannot change their compensation to youIn regard to the $credit with StudentCity, we have had several customers use their complimentary stay for another trip during Spring Break and use their $credit towards a Party Pass with StudentCityThis is a suggestion for you; if you wish to pursue this route, please contact our Customer Service Department.Thank you,StudentCity

Dear Mr***,We apologize for any confusion you have with the travel package your daughter signed up for through ***When your daughter signed up for the trip on May 16, she agreed to our Terms and Conditions (see attachment) as well as signed up for and agreed to automatic monthly
payments of $Thus your card was automatically charged (times) until the account holder requested being taken off auto-payYou were able to speak with one of our Customer Service Representatives (available Mon-Fri via phone, email, and LiveChat) on September 3, At this time, per your request, you were informed of the cancellation policy (at that time it was $300), your available options, and sent the attached Terms and ConditionsSeveral payment reminders and email notifications were sent to the email address on file before the account was canceled (February 25, 2016) due to non-paymentWe did not receive any communication from your daughter or yourself in regards to the account until yesterday (June 22, 2016)At this time there is no refund granted per our Terms and Conditions which again were agreed to by the account holder. If you have any further questions please contact our office.Thank you, ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I don't believe the company offered me anything worthwhileI am asking for the deposit to be returned
Regards,
*** ***

Dear ***,We are sorry to hear that you cannot travel on your Spring Break vacation as booked Per the terms and conditions that was agreed to upon signing up for the trip, your account was non-refundable at the time you requested cancellation When you contacted us in December, it was
explained that you have purchased non-refundable travel We can offer you a name change option however, which would be finding someone to take your place on the trip If you would like more details on this option, please contact us at *** during the hours of 9:00am to 6:00pm Monday through Friday, EST Thanks and have a great day

Dear ***,I believe this issue has been resolved between you and our GradCity teamWe were able to update your room type and avoid any additional chargesIf you have any other questions or need anything else please let us know.All the best,GradCity

Dear Customer, Your son and his fellow friends contacted StudentCity to set up a Spring Break tripBefore signing up for the trip each traveler was sent a confirmation email that highlighted all the trip details as well as a personal login to view trip details, update contact information, view
Terms and Conditions, and make their first deposit, if they wanted to go, via their online accountsBefore making a deposit each traveler is given the opportunity to read the Terms and Conditions and must agree to these Terms and Conditions before making any depositOn October 18, your son agreed to the Terms and Conditions of StudentCity and made a deposit of $for his tripHere is a journal log from his account: *** *** *** agreed to termsBirthdate: 02/25/Web Site 10/18/11:12:AM *** *** *** agreed to terms Schedule ABirthdate: 02/25/Web Site 10/18/11:12:AM The Terms and Conditions clearly state the deposit is non-refundable: IIIRESERVATIONS AND PAYMENTS ADEPOSITS: Your NON-REFUNDABLE per person deposit amount described in brochure/flier/invoice/website/ confirmation is required by due date in order to secure reservationMonthly and final payments are due in our office by the due date associated therewithPayment due dates vary according to your Vacation Package and chosen payment planPlease refer to your web account or invoice for exact payment due dates or contact our officeFailure to make on-time payments may result in cancellation of reservation, loss of first choice hotel, flight, cruise and/or other transportation, reservation suspension, assessment of a late payment fee or reinstatement fee, and/or removal of all price discounts/adjustments and booking incentives previously applied to your accountBefore Final Payment Due Date (FPDD) up to $of your NON-REFUNDABLE deposit is reusable for one year from the date of cancellationPlease see attachment for full Terms and ConditionsAdditionally, StudentCity notes on the Make a Payment page that deposits are non-refundable; please see attachment for thisStudentCity offered the account holder and his group several options once we learned their group fell throughWe offered a Name Change option where the account holder could sell his spot on the trip to someone new and not lose out on his depositStudentCity offered to still travel *** and his friends to Cancun and help them connect with other groups from their schoolThe account holder is still able to travel through StudentCity for and use the funds he has already paidHe also still has the Name Change option should he find a replacement and want to sell his spotThe original deposit is non-refundable per the Terms and Conditions agreed to by the account holderIf the account holder would like to take advantage of any of his available options please have him contact StudentCity at *** ** ***Thank you

Dear ***, We are sincerely sorry this relocation happened to you and your group, and for any issues this may have caused during your Spring Break vacation in Cancun, as StudentCity strives to provide a fun and memorable experience for all of our travelersWe were equally disappointed about
this relocation and the late notification from the Oasis ResortsAs previously mentioned in conversation with you and in your complaint, the overbooking and relocation was done by the *** *** Cancun not StudentCity; therefore compensation for such issue would come from the *** *** CancunThe *** *** Cancun gave a letter to every traveler that incurred this inconvenience with the following information: “Oasis Hotels sincerely apologizes for the inconvenience of your relocation and assures you that STUDENTCITY is NOT responsible for this unexpected change.” “In appreciation for your understanding, we are extending you a complimentary return stay at your choice of *** *** Cancun, *** *** Sens, *** *** Tulum, or *** *** Palm, on an All-Inclusive basisThis letter entitles you to a complimentary hotel stay (A.I.), for Adults and ChildrenYour complimentary stay will include Nights and Days.” Our Customer Service department is assisting you and working on your behalf to retrieving your compensation letter from the *** *** Cancun as you stated you either did not receive it at check-out or misplaced itWe pride ourselves on being able to fully deliver our product and services to our travelers: this relocation does not reflect StudentCity’s goals or missions when providing for our travelersOur goal is to be the best in Spring Break travel and strive for every traveler to have a fun and memorable Spring Break experienceWe understand that the relocation affected your overall experience and we are truly sorryAs a gesture of goodwill in addition to the voucher offered by the hotel, we will extend a $travel credit, valid for two years (March 2019) to youThis travel credit can be used towards any StudentCity Spring Break or Bucket List trips, which are aimed at Graduates Thank you, StudentCity

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I submitted a complaint through you as I had communicated with student city already and was not being offered a refund I very much deserve. The email you sent me I had already read and replied to. Student City claims to have offered me all services I paid for which is untrue. I have now tried multiple times to resolve this issue with them which is why I am now going through the Revdex.com. A $100 voucher for their company does me no good and I will never use their services again which I have made clear to them. I am upset that as a customer I paid $280 for services I was not provided with and now deserve a refund not a voucher.  Regards,
[redacted]

Dear [redacted],Our GradCity Customer Care team has explained your available options in regards to your deposit. The deposit is non-refundable per our Terms and Conditions which have been provided to you and are available on our website. You have the option of selling your spot and receiving the deposit from your replacement. If you decide not to travel then you have $100 of the $175 deposit as a reusable credit with GradCity or StudentCity. These are the Terms and Conditions in which your daughter agreed to upon signing up. If you would like to continue with one of your options please contact our office at [email protected] you,GradCity

Dear [redacted],Your daughter, [redacted], went on to the GradCity website and signed up for a GradCity trip. Through our website each customer has the ability and opportunity to review trip details, payment plans, update personal information, and more regarding their specific trip and account. Each...

customer has the ability and opportunity to read the Terms and Conditions; and each customer must agree to the Terms and Conditions before they make their first deposit. On September 25, 2016 your daughter agreed to the Terms and Conditions of GradCity and made a payment of $175 for the deposit of her trip. Here is a journal log from her account:[redacted] accepted Terms and Conditions and Cancellation Policy email: [redacted].[redacted]@gmail.com bdate: 1998-12-13Web Site09/25/16 12:40:24 AMThe Terms and Conditions clearly state the deposit is non-refundable:III. RESERVATIONS AND PAYMENTS A. DEPOSITS: Your NON-REFUNDABLE per person deposit amount described in brochure/flier/invoice/website/ confirmation is required by due date in order to secure reservation. Monthly and final payments are due in our office by the due date associated therewith. Payment due dates vary according to your Vacation Package and chosen payment plan. Please refer to your web account or invoice for exact payment due dates or contact our office. Failure to make on-time payments may result in cancellation of reservation, loss of first choice hotel, flight, cruise and/or other transportation, reservation suspension, assessment of a late payment fee or reinstatement fee, and/or removal of all price discounts/adjustments and booking incentives previously applied to your account. Before Final Payment Due Date (FPDD) up to $100 of your NON-REFUNDABLE deposit is reusable for one year from the date of cancellation.However, GradCity does allow $100 of the $175 deposit as a reusable credit with either GradCity or our sister company StudentCity. Additionally, our Customer Care department told [redacted] of the option of doing a Name Change where they can sell their spot on the trip and receive the full $175 deposit back from their replacement. Our Customer Care department also notified [redacted] that if she contacted us within the first 24 hours of the deposit being made, without her knowledge or consent, we would have been able to refund her as a courtesy. Unfortunately the account has been active for over a month and yesterday, November 1st, 2016, was the first contact we had from [redacted]. Therefore the Terms and Conditions are upheld as well as [redacted]'s available options.If [redacted] would like to continue to discuss their available options, GradCity is more than happy to assist with this. Thank you,GradCity