Studentcity.com

Dear StudentCity Customer,We are sorry to hear that you are not going to be able to travel on your upcoming spring break trip.  Your original deposit payment is a non-refundable deposit, however there are cancelation penalties associated with canceling your trip, as outlined in our cancelation...

policy.  When you initially signed up for the trip on 7/13/15, you agreed to the terms and conditions via our website, which outlined the cancelation policy.  You do have the option of a name change on your account, which would mean finding a new person to take over your spot on the trip.  This is your best option, as you would be able to obtain the money you have paid (minus name change fee).  Please feel free to contact us at 1-[redacted] to discuss the name change options and we would be happy to assist you.  Thank you and we look forward to hearing from you soon.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This doesn't help us now in our current very serious situation, which was the whole point. While I appreciate the effort and respect the rules and regulations, this money is benefitting StudentCity for another year, and not a family in need. There is a very good chance that our daughter won't even continue at [redacted] next year due to our circumstances.
Regards, [redacted]

Hello, We are sorry to hear that you are not satisfied with your Spring Break trip you booked to South Padre Island, Texas.  As a gesture of good faith, you were offered a future travel credit good for travel in spring 2017.  This offer remains and will be listed in your accounts...

under each of your groups individual names.  Should you like to discuss this matter further, please contact our corporate office at [redacted], or email us at [email protected].  Thanks you, and we look forward to the opportunity to book your 2017 trip.

Dear [redacted], StudentCity is as transparent as possible in regard to our cancellation policy and travelers available options if they are unable to travel. Each traveler must read and review the Terms and Conditions prior to signing up and depositing on any StudentCity trip. Below shows your account...

journal that documented your acceptance to the Terms and Conditions before making your initial deposit: Customer Has Just made a one time payment for: 75.00 Web Site 09/15/17 09:21:03 AM [redacted] agreed to terms. Birthdate: [redacted] Web Site 09/15/17 09:17:50 AM [redacted] agreed to terms Schedule A. Birthdate: [redacted] Web Site 09/15/17 09:17:50 AM Basic Information Updated By Customer Web Site 09/15/17 09:16:55 AM Detailed Information Updated By Customer Web Site 09/15/17 09:16:55 AM The Terms and Conditions state that any cancellation within 60 days of the final payment due date (December 6th) would render funds paid non-refundable. Please see Section IV, subsection A1/A2/A3 of the Terms and Conditions titled: “CANCELLATIONS” which states: 60 days or less prior to your Final Payment Due Date (FPDD) Cancellations received in our office within 60 days before your FPDD will render all monies previously paid to be non-refundable.  You contacted us via phone on December 5th at which point our Customer Service department informed you of your available options. Your available options:  Travel– Continue payments and travel so you don’t miss out on the trip or lose the money you have paid so far and we can work on a payment plan if needed. Name Change– Find someone to replace you on the trip and they can take over your account. The replacement pays you the money you have already paid. The replacement receives complete control over your account and everything you secured(discounted pricing, early booking incentives, payments made, etc) Talk to your Group Organizer and friends to see if anyone is interested in joining this trip and potentially taking over your account/spot. Once you find someone email me their name and email address, and I will go through the Name Change process with all parties.  Cancel Trip– Funds paid are non-refundable however you will have a $100 reusable credit (valid for two years). If you wish to cancel we must receive written confirmation (email reply is sufficient) of your cancellation. You have not contacted StudentCity since then and your failed to make your final payment on December 6th thus your account was canceled due to non-payment. If you wish to still travel you can reinstate your account and use the funds paid towards any 2018 package. If you do not travel for 2018, you will have $100 reusable credit with StudentCity, valid for two years.   Thank you,   [redacted] Customer Service Manager

Dear [redacted],When originally signing up for the GradCity trip to Panama City Beach, FL with [redacted] High School, the package was for a 2-Bedroom Condo at the [redacted]. The 2-Bedroom Condos hold up to six people per condo and billing and invoices are billed based on max occupancy until we receive the rooming list. When GradCity received the rooming list there were only four girls in the condo therefore the price does increase as there are less people splitting the cost of the condo. Travelers are responsible for filling their rooms per our Terms and Conditions.When the group contacted GradCity about the rooming and occupancy fees, GradCity worked with the group to go over all their options in regards to room type, occupancy, rooming list, etc. Due to the number of people, the group decided to switch to a 1-Bedroom Condo and room all together vs. separately. This has been updated in our reservation system and no travelers owe any further funds. If the group decides to keep their reservation, as currently as, they will actually be due a refund.If you would like to further discuss please contact our office at [redacted] or email [redacted]Thank you.

We are sorry to hear that your son's bedding arrangement for his vacation was not as you expected.  Bedding is laid out in our terms and conditions that was agreed to upon signing up for this trip as listed below.  When the hotel is at capacity they will often need to utilize all of their...

rooms with two beds for rooms of quad occupancy.  As you booked a room of double occupancy, one bed was in fact an option for bedding.  Please see the below excerpt from our terms and conditions.  BEDDING:Bedding will be provided for all passengers, however specific bedding configurations cannot be guaranteed. For example, a quad occupancy room may have 2-double beds or a king bed with a cot and/or air mattress or any other configuration that is deemed acceptable by the hotel.Should you have any questions, or would like to discuss further, please contact the representative you have email communication with, or contact us by phone at [redacted]  Thank you and have a great day.

Dear [redacted],StudentCity has reviewed your concerns and addressed them (see below):Original email reply sent on March 25, 2017Hi [redacted],Thank you for your previous email addressing your concerns. We are sorry to hear about any issues you experienced during your Spring Break trip in Cancun, as StudentCity...

strives to provide a fun and safe experience for all travelers.StudentCity understands that most of our travelers will leave their resort property at night to experience the nightlife in Cancun; therefore, StudentCity offers our travelers a Party Pass. The Party Pass is designed as a bundle package to save our travelers time and money. As you may have noticed, on any given night covers ranged from $60 - $120+ per person depending on which artists were performing. By purchasing the StudentCity Party Pass, our travelers have access to night events where are our on-site staff are present and able to assist our travelers. StudentCity wants our travelers to have the best experience thus we highly recommend our Party Pass.We apologize for any confusion or hassle during your entrance into the DJ Snake concert at The City Nightclub. The City Nightclub follows specific procedures to efficiently fill the club. We understand that The City Nightclub received an influx of attendees at one time which caused longer lines and wait time for entrance. Due to this influx, The City Nightclub and StudentCity reviewed other options to get our travelers in as soon as possible. The City Nightclub did open up another entrance to get attendees in as efficiently as possible. StudentCity was doing everything within our power to ensure our travelers were taken care of given the circumstances. We do recognize that during this transition there was some confusion and for this we apologize for any hassle.We are sincerely sorry to hear about your incident with The City Nightclub staff member and being elbowed in the face. StudentCity works closely with all of vendors, management, and daily onsite staff to ensure a safe atmosphere for all of our travelers. The safety of our travelers is always our top priority. If you would like to get in touch with them in regards to this situation we can help facilitate the proper means of communication to do so.In regard to the open bar, there is a cash bar and an open bar. There are several cash and open bar locations throughout the club. Your wristband gave you access to the open bar which provides free drinks. We apologize if there was any confusion.Because all services were offered with the Party Pass, we are unable to refund any portion of the Party Pass. However, as a gesture of goodwill StudentCity would like to offer you a $100 credit with StudentCity (good until March 2018).Our goal is to be the best in Spring Break travel and strive for every traveler to have a fun, safe, and memorable Spring Break experience. We value your business; look forward to traveling you again, and giving you a renewed StudentCity experience. If you have any further questions or need anything from StudentCity please let us know. A full refund is not warranted as the Party Pass services were offered. StudentCity has offered $100 travel credit, good until March 2018, for any inconveniences you may have experienced with your Party Pass.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
[I'm rejected your offer it does not satisfy or resolve my issues. I wanted money back for my trip. What can I do with $100 travel credit from student city. Why would I used your service again? It's cheaper to book without you guys. You say it's not your fault but as a business if one of your vendors messed up you messed up too. You also have to make it up to your customers for the mistake and late notice. To changed hotel twice wasted half the day both days ]
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
From reviewing other Revdex.com complaints and other websites, I appreciate your form response that you seem so ready to send because of the illegal pattern and practice.  However, when a business makes a specific representation, especially in writing, that induces a consumer to enter a transaction, that is called fraud in the inducement.   I reject your response and I have disputed this transaction with my credit card company.   For StudentCity to put in writing that the hotel room will have 2 beds, then switch to a one-bedroom, that is a breach of contract.   I do not see how the Revdex.com gives StudentCity a good rating and because my complaint is very similar to many other consumers' experience, I would hope the Revdex.com would notify the MA Attorney General's Office of Consumer Affairs to the MA AG can open an investigation into StudentCity for a bait and switch pattern and practice.  
Regards,
[redacted]

Dear [redacted],We apologize you are not satisfied with the compensation from the [redacted] Cancun. If you wish to discuss or dispute the compensation provided, I would advise you to contact the [redacted] Cancun directly as StudentCity cannot change their compensation to you. In regard to the $100 credit with StudentCity, we have had several customers use their complimentary stay for another trip during Spring Break and use their $100 credit towards a Party Pass with StudentCity. This is a suggestion for you; if you wish to pursue this route, please contact our Customer Service Department.Thank you,StudentCity

Dear [redacted],   Thank you for writing to StudentCity as this is the first time we have had direct contact with you. StudentCity is as transparent as possible with our travelers thus we provide quotes, online accounts, reservation IDs, and personal customer IDs to ensure travelers receive all the...

correct information.   StudentCity does guarantees that you will travel the same dates with your reservation not your entire school. StudentCity tries to get reservations from the same school traveling the same dates however this is not a guarantee nor is it ever advertised in such manner. We have several reservations from URI traveling with us to Punta Cana; due to the number of travelers, some reservations fly on certain dates while others fly on different dates. Again, you are traveling with the reservation you signed up with.                   StudentCity received an email from your Group Organizer, [redacted], requesting to add you to her reservations.   From: [redacted] Sent: Monday, May 01, 2017 9:40 PM To: [redacted] Subject: Spring break Hi! Can you add [redacted] to my group for spring break?? Her number is ([redacted] and her email is [redacted] !! Thank you [redacted] Sent from my iPhone                 Upon receiving this email TJ, our URI Sales Rep, added you to [redacted]’s reservation and sent you the following email that highlights you were added to [redacted]’s reservation.   From: [redacted] Sent: Tuesday, May 02, 2017 9:38 AM To: '[redacted]' Cc: '[redacted]' Subject: Punta Cana Spring Break Reservation (Deposit Due by 5/4) Importance: High   Hey [redacted]!   It’s official I added you to the Punta Cana Spring Break 2018 Trip with URI and [redacted] so congrats for being one step closer to the beach!     Punta Cana 2017 | Official Trailer Punta Cana 2017 | Night Events     How do I secure my spot on the trip? All you have to do is log into your online account and make the Deposit (minimum of $75 due) by midnight on Thursday, May 4th 2017 to lock in the lowest price possible (full details listed in online account and package info link below) as well as secure your spot on the trip.     BENEFITS OF DEPOSITING BY MAY 4th 2017:   v  Discounted Deposit - Normally $175 is due up-front to secure this package but for a limited time you can lock in your experience for only $75 upfront! v  Guaranteed Spot on the trip and more importantly in the same resort as your friends – Our Headquarter Resorts sell out first each year so the longer you wait the more chance you will miss out and have to stay in a different resort than the majority of our travelers v  Long-Term Payment Plans - Placing a small deposit now to secure your spot on the trip gives to the longest amount of time to slowly, and comfortably, pay the trip off     Log into Your Online Account:   Follow this link to view package details, inclusions, and rate - Punta Cana Package Details, Pricing, and Inclusions Click this link: [redacted] Login under customer login with Last Name and ID Number listed below Confirm reservation and click "Make a Payment Tab" to complete payment     Personal Log-In Info:   ID Number Name [redacted], [redacted]     Have friends that missed the initial signup deadline and don’t want to miss out? To get them added to your reservation, just email me their: Full Name Phone Number Email   IMPORTANT INFO: When you log into your accounts, update your accounts with yourFULL LEGAL NAME Prices are based onQUAD OCCUPANCYand it is the travelers responsibility to fill his/her room to receive the price originally quoted The rooming lists are not set until closer to the trip so sometime before final payment in December your Group's Organizer will contact the group requesting everyone's desired roommates and he/she will rearrange the rooms accordingly. The travel insurance is optional but HIGHLY recommended. To learn what is included, you can download ourTravel Insurance Coverage Document. If you do wish to remove it from your account, please email [redacted] and they will assist you in removing it from your account.   Feel free to contact me with any questions. See you on the beach!   [redacted] Travel Specialist StudentCity [redacted]
[redacted]
[redacted]   Travelers must be traveling the same dates and staying the same length of stay in order to room together. This is something our Sales Rep reiterate to all Group Organizers as well.   We apologize for any confusion you may have had in regard to the package you booked and the rooming per reservations. If you had any questions prior to this last week, our Customer Service department is available via phone, email, text, and live chat during normal business hours.   Thank you,   [redacted] Customer Service Manager

Hello,We are sorry to hear that your daughter is unable to travel on the upcoming trip booked to Nassau, Bahamas.  Per the terms and conditions that were agreed to on the sign up date of June 29th, the final payment due date was December 15th and also the date the trip became fully...

non-refundable.  Although the payments that were made became non-refundable after December 15th, we do understand that unforeseen circumstances arise.  We will offer your daughter a future travel voucher in the amount of $700 good for any trip we offer for 2017.  This has been noted in her account, and in order to redeem she just needs to contact us when ready to book a trip for 2017.  Should you have any questions please feel free to contact us at [redacted] Monday-Friday from the hours of 9am to 5pm.  Thanks and have a great day.