Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10759020, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com, Our company will send out a painter to paint the spots that were created on the garage ceiling from the water heater leaking. Thanks,Management
Dear Revdex.com, [redacted] call our company for services due her water line leaking in her front yard. We sent our technician out to her home to repair the line that was leaking in the yard, when we made the repair the line was able to be fully pressurized and due to her having old pipes the line...
needed to be replaced which we explained and she understood. The customer stated she didn't have the money to get it repaired because she said she only had $700 to her name so we offered to help her get financed. Our technicians go through weekly trainings and we have a certain format that everyone follows. It's not our fault that [redacted] had more major plumbing issues and we can't devalue our services although we don't mind discounting our services to help out. The charges that the customer received were fair and completely transparent. Thanks
Dear Revdex.com,I contacted Mrs. [redacted] to address her complaint when she initially called to complain and I told her when I was able to gather more information from the technicians I would call her back. She instead called today insisting that our company get a licensed painter to paint the 3 stains on...
her ceiling all while yelling at me on the phone, I explained to her that I did not understand why she was asking for a licensed painter considering that her husband stepped into the ceiling and put a hole in the ceiling which had to be repaired she continued with saying she did not care. As far as the water heater having a mark up that is not an uncommon practice. Mrs. [redacted] failed to mentioned that it was emergency service and we had 2 technicians at her house on a Sunday afternoon to take care of this water heater that was leaking from the tank that could have burst. Mrs. [redacted]'s home warranty company paid for the services which we sat on the phone with them to assure that it would be covered through the home warranty company so that Mr & Mrs. [redacted] would not have to come out of pocket for the installation. Also, Mrs. [redacted] failed to mention that we talked to Mr. [redacted] about the water leaking from the water heater onto the studs which wet the sheet rock and causing the stain on the sheet rock and we explained that it was unavoidable due to the water heater being bust on the side. I offered for our company to paint the spots on Mrs. [redacted]'s sheet rock, but I believe that Mrs. [redacted] wanted our company to get the sheet rock repaired where her husband step into the sheet rock and put a hole in the ceiling because otherwise I do not see what the problem is considering the level of service we provided. I don't understand why Mrs. [redacted] is discussing prices when our company agreed upon pricing with the warranty company and the warranty company understood that the would was being done on a Sunday afternoon and they also understood the mark up.
I did reply already. I said I did not want them to send a plumber to my house as I prefer to get someone else. I felt I was taken advantage of by trying o charge me $ 300.00 and then coming down to $140.00 and it not even being fixed. As far as management saying he tried to call me I have caller ID on my phone at home with a message machine and caller ID at my office which messages go into email and there were no calls from him and that is why I called him twice before writing to Revdex.com.
Bottom line they didn't fix it and tried to over charge..
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10759020, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com, Our company will send out a painter to paint the spots that were created on the garage ceiling from the water heater leaking. Thanks,Management
Dear Revdex.com, [redacted] call our company for services due her water line leaking in her front yard. We sent our technician out to her home to repair the line that was leaking in the yard, when we made the repair the line was able to be fully pressurized and due to her having old pipes the line...
needed to be replaced which we explained and she understood. The customer stated she didn't have the money to get it repaired because she said she only had $700 to her name so we offered to help her get financed. Our technicians go through weekly trainings and we have a certain format that everyone follows. It's not our fault that [redacted] had more major plumbing issues and we can't devalue our services although we don't mind discounting our services to help out. The charges that the customer received were fair and completely transparent. Thanks
Dear Revdex.com,I contacted Mrs. [redacted] to address her complaint when she initially called to complain and I told her when I was able to gather more information from the technicians I would call her back. She instead called today insisting that our company get a licensed painter to paint the 3 stains on...
her ceiling all while yelling at me on the phone, I explained to her that I did not understand why she was asking for a licensed painter considering that her husband stepped into the ceiling and put a hole in the ceiling which had to be repaired she continued with saying she did not care. As far as the water heater having a mark up that is not an uncommon practice. Mrs. [redacted] failed to mentioned that it was emergency service and we had 2 technicians at her house on a Sunday afternoon to take care of this water heater that was leaking from the tank that could have burst. Mrs. [redacted]'s home warranty company paid for the services which we sat on the phone with them to assure that it would be covered through the home warranty company so that Mr & Mrs. [redacted] would not have to come out of pocket for the installation. Also, Mrs. [redacted] failed to mention that we talked to Mr. [redacted] about the water leaking from the water heater onto the studs which wet the sheet rock and causing the stain on the sheet rock and we explained that it was unavoidable due to the water heater being bust on the side. I offered for our company to paint the spots on Mrs. [redacted]'s sheet rock, but I believe that Mrs. [redacted] wanted our company to get the sheet rock repaired where her husband step into the sheet rock and put a hole in the ceiling because otherwise I do not see what the problem is considering the level of service we provided. I don't understand why Mrs. [redacted] is discussing prices when our company agreed upon pricing with the warranty company and the warranty company understood that the would was being done on a Sunday afternoon and they also understood the mark up.
I did reply already. I said I did not want them to send a plumber to my house as I prefer to get someone else. I felt I was taken advantage of by trying o charge me $ 300.00 and then coming down to $140.00 and it not even being fixed. As far as management saying he tried to call me I have caller ID on my phone at home with a message machine and caller ID at my office which messages go into email and there were no calls from him and that is why I called him twice before writing to Revdex.com.
Bottom line they didn't fix it and tried to over charge..