Suburban Propane, L.P.

Review: I owned property at [redacted] rd salisbury N.Y.I used Suburban Propane for my fuel provider.Last yaer the property was sold and the new owners switched propane providers.I was called by Suburban Propane stating that there was now 2 tanks on the property.One was the full tyank from Suburban and the other was another Propane co.I told them the property was sold and they said that they would pick up their tank and reinburse me for the full tank.After 3 mths of calling Suburban I kept getting told that it was scheduled in 2 weeks to be picked up.Now after a year they said that the tank is now not there and want my help to find it and until then I get nothing!!!!They did say they would send a certified letter to the address to see who the new provider of Propane is to see if they took the tank.That was a mth ago and I am getting the run around.I feel that Suburban took the full tank back and sold it again to another customer and this is what they do.Desired Settlement: Where their tank has gone is not my problem and I want a check for the full tank I paid for and never used.

Business

Response:

The tank was not on the property at the time of pick up. Suburban is not in possesion of tank. New owner could not tell us new company.

Consumer

Response:

Review: [redacted]I am rejecting this response because:The tank was not picked up in a timely fasion.Suburban waited over 6 mths before they went out to pick up the tank.I believe that if the tank was picked up as soon as it was reported being replaced by another tank this problem would have been resolved.If the tank was stolen or possibly picked up in error it was because of being left there for a half a year.This is bad business practiceRegards,[redacted]

Business

Response:

The office manager spoke to the customer and agreed to no charge for the tank and credit for 40% of fuel.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: After being a customer for appx. 30 years, we could not longer afford the high price of propane. We closed our account. There was nothing owed to the company. We requested our original deposit of $100.00 to be returned. We received a check for $50.00 stating that they had billed us $50.00 just to close the account. Why should I pay them $50.00 to come retrieve their tank? Really, $50.00 just to close an account that we owed nothing on!Desired Settlement: I would like the other $50.00 that they owe me.

Business

Response:

The charges have been removed and a refund in the amount of $50.00 will be processed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Suburban propane came out and filled our propane tank...it was 1/3 full already. A rep was just out 2 days ago & we told him and he put in his notes that we always want a call ahead warning that they are coming out to fill the tank. I also told him that we did not need any gas, because it was already 1/3 full. It is a 500 gallon tank. We were home, they filled it, then left a door tag on the front door. The bill was for $555.83...they executed bad practices...Desired Settlement: Lower the bill and waive the minimum yearly fee for the next 5 years.

Business

Response:

Suburban has agreed to pump the gas out of the tank, customer informed us they did not want this delivery. We apologize for the mistake.