Suburban Propane, L.P.

Please send the certified letter to the Attention of *** [redacted] [redacted] ***

The manager spoke to the customer and explained our under ground tank policy and the market conditions which took place this past winter resulting in higher selling pricesThe customer is still interested in changing suppliers without digging up the tank or restocking fees, the manger offered to have the competitor contact him directly to make the tank transition with them

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

The matter has been resolved to the customers satisfaction.The balance is zero, refund processed and account terminated

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I am rejecting this response because: Thank you for the contact informationI will attempt to directly contact [redacted] in order to seek a solution to the complaint Her contact information does NOT in and of itself provide any closure to the original complaintI will inform Revdex.com if and when such a solution is reached and close the complaint at that time Thank you

The issue has beeen resolved to the customers satisfaction

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Suburban has adjusted the customers price per gallon to $for the period of one year as well as a reduced Tank rental fee and removal of the Saftey Practices and Training feeWe have determined there is no basis for additional relief to be granted

I am rejecting this response because: I have sent many letters, death certificates and notorized letters and still have not hear any reasonable resolution to this matter

The customer was billed a tank rental in error, it has been removed and there is zero balance and the account is terminatedWe apologize for the error and inconvenience

The customer stated in their rejection they consider this matter closed, there is nothing else Suburban can do that we have not already done, the account is closed with a zero balance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

The CSC manager has contacted the customers and they have reached a resolutionA refund has beeen processed

The customers tank will be removed in 2-weeks and the manager *** *** is willing to negotiate the pick up and pump out feesPlease contact *** ** ***

The manager and customer have reached a mutually agreed upon resolution

The CSC manager has resolved the customers issues and is applying a good will credit to her account for her inconvenience

The restocking fee was reversed and the refund has been processedThe account is now terminated

The customer's concern was addressed prior to the receipt of the Revdex.com complaint and an agreement has been reached that resolves the matter