SuddenSpecials.com

The customer contacted us several weeks back about the return of their [redacted] compatible toothbrush heads they had order from the company (saving them a bundle on standard heads) due to an incomplete addressOur order system had the following address, which did not include an apt number.Lisa F [redacted] , [redacted] ***After repeated request for the correct address, Lisa finally gave us the correct address on September 23rd (about one week after the first request)The following day the product was shipped by our distribution center (of which Lisa was notified via email) and I've requested a tracking number for that shipment be sent to Lisa today.In the communication process, Lisa inferred that we were not responding to her repeated emails, but in fact we returned everyone and acted in the most timely manor possibleIn fact, we awaited nearly a week for her to finally give us the correct addressIn response to our statement of the facts, which seems to have offended her, she informed us of her intention to report us to the Revdex.comNot much we can do about that...is there.Best Regards,SuddenValues Managment

You stated the company was going to issue me a refund I have not received the refund Nor was I asked to respond back to you on this I do not want htis complaint [redacted] closed as it has not been resolved

Thank you for the noteThe company experienced an interruptions to its operations that was outside its control during this time frameAs a result, changes where made in April of that lead to more efficient operationsThe company is in the process of making arrangements to refund you and an email will be sent to your shortly about that arrangementIf you have further questions, you can email me at [redacted] @suddenvalues.com.Best Regards,Steve K***, SV Mgmt

I will accept this response with an immediate refund check sent to me.Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

The customer ordered a Bluetooth Mulfi-fuction Smart Watch that was delivered on July 13th, see tracking belowWe have a day return policy, as our inventory of different products moves quickly, so it can be tough to replace products with a longer return policy.If there is a problem with the product and you don't feel customer service is being responsive enough, feel welcome to email me at [email protected] Regards,SuddenValues Mgmt [redacted]

Our apologies, we had some growing pains with a supplier and some technical challenges during the holiday season that were working hard to get caught up fromIn this particular case, we ran out of stock on the item, so you will be receiving a refundAgain, our apologies for not getting notice to you sooner

I'm not sure what the real agenda of this complaint is, but we have not used the 1-number in over a year and quick test has it ringing busy, so leaving a message or speaking with someone at the number would be impossibleHowever, it may have been provided via our online support by support.suddenvalues.com and not communicated with accounting, because we can see a delivery to one of our distribution facilitiesWe will check with the distribution to see that it was returned and if so, refund the customer.Best Regards,SuddenValues Management

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Regards,
Lisa Falcone

Complaint: ***
I am rejecting this response because:The business response was they have shipped the items and emailed me tracking informationThat is not trueI have not received any communication from the business
Sincerely,
*** ***

We have responded to this customer, who also complained to the Attorney general thanks you your ridiculous warning link on our company who has not had a single complaint since November of In that response, we let the customer know that we had contact our US Supplier and been reassured the
sheets were bamboo and apologies to *** if this was not communicated back to her*** has been offered a refund and told to contact me at ***@suddenvalues.comWe have also asked the supplier to provide a written confirmation before we continue to promote the product further
We apologies for the slow response, as we have been dealing with a family medical emergency with one of our children this past week
Best Regards,
Steve K***, Mgmthttp://www.suddenvalues.com

The company simply drop the ball on this orderWe will make sure it get out Friday, May 19, or if out of current stock will refund itOur apologies for this mistake

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I do believe this business should be investigated by the proper state and/or local authoritiesI know I am not the only one this has happened to, and if I had not filled a complaint I would have been defrauded by this company
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. They did respond via email, although I still not have received the item paid forThey have assured me that they will resolve the issue soonIf they do not, I will submit another complaint.Thank you for your help
Regards,
*** ***

***,Our apologies that this order was overlookedThe product is on its way to you now via usps.com and the tracking number is ***'

Our apologies for the oversight, the items are being shipped and the initial tracking number has been sent to the customer via email

Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.This is a clear example on how fraudulent and poor this company does businessThey accused me of blackmailing them because I told them I was going to do all I can to make sure that nobody else gets handed to like I did by themI told them many times that what they are asking me to do is impossible because charges can't be disputed after days as told by the bank.
Secondly ive asked over and over via email to actually speak with someone over the phoneI've asked to speak to a manager but they refuse.
Third, they straight lie about not selling these anymoreMy exact same voucher through the same company is being sold STILL after all of this on their website. http://www.suddenvalues.com/Orem/index.cfm?oid=*** They clearly have no regard for their customers. Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me Only if refund occursRe: ###-###-#### is in working orderI just called it and computerized operator wanted to know what extI wantedAnd USPS acknowledges delivery of returned item USPS tracking # *** delivered to return shipping label address I recd in my email.
Regards,
*** ***

Janet,The swimsuit your purchased was from *** ***, a 3rd party company that sells on SuddenValuesYou can check on the status of your order by contacting Scott at ***If you have any problem reaching Scott, please emails us back and we'll do our best to help you out
Another route is to use the resolution center with PayPal.We stopped providing phone support well over a year ago because we could not continue to offer low prices with the high cost of answering the phones, nor do we work through facebookPlease continue to use the support link on our website at http://support.suddenvalues.com.Best Regards,Steve

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. 
I returned the product. RMA # [redacted]. USPS verified return delivery. USPS # [redacted]. Delivered return July 20, 2015. It was never credited to my paypal acct.  Everday person at [redacted] [redacted] said accounting would credit. Never did. Finally I had to leave recording at that #. Never had a response.
Regards,
[redacted]

The customer ordered a Bluetooth Mulfi-fuction Smart Watch that was delivered on July 13th, see tracking below. We have a 14 day return policy, as our inventory of different products moves quickly, so it can be tough to replace products with a longer return policy.If there is a problem with the...

product and you don't feel customer service is being responsive enough, feel welcome to email me at [email protected] Regards,SuddenValues Mgmt [redacted]