SuddenSpecials.com

The email is sent automatically when tracking is update. This information can also be found within the customers account. They may want to check their junk mail in the off chance it was place there or log into their account.

I will accept this response with an immediate refund check sent to me.Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Regards, [redacted]

This customer is not telling the truth about their interaction with our customer service team in an attempt to blackmail us and damage our reputation. We have already provided the needed information for the customer to attain a refund.What happened is a merchant sold their travel services on...

SuddenValues.com. The merchant became unresponsive to customers voucher redemption, so we stopped allowing them to sell on our site and have instructed customers to dispute the charges with their credit card company and/or PayPal depending on the method used for Payment. Our management has also attempted multiple times to contact the company to provoke them into responding to the problem with customers, which this customer was made aware of in his exchanges with customer service.The reasons we provided this instruction is because SuddenValues in partnership with PayPal was the first daily deal service innovative enough to allow merchants to become the primary payee from the customer. This allows the merchant to receive the funding immediately from the customer so they can afford to provide the service. (In many cases our competitors, who took the money before giving it to the merchant, drove 3% of all their merchants out of business, because of the delay in getting the merchant their portion of the money "a much smaller portion that received in the SuddenValues program".)While we do our best to monitor merchant's, we can't always guarantee they will survive. However, through our relationship with PayPal the customer is able to dispute the charges or chargeback on their credit card and get there money back directly from the merchant, as this customer has been advised.In short, it's unfortunate that this merchant appears to have failed and we understand the customers frustration, because it was an amazing deal. However, we have given the customer a clear path on how to get their money back (Several times) and their is nothing further we can do.Best Regards,SuddenValues Management

I'm not sure what the real agenda of this complaint is, but we have not used the 1-866 number in over a year and quick test has it ringing busy, so leaving a message or speaking with someone at the number would be impossible. However, it may have been provided via our online support by support.suddenvalues.com and not communicated with accounting, because we can see a delivery to one of our distribution facilities. We will check with the distribution to see that it was returned and if so, refund the customer.Best Regards,SuddenValues Management

[redacted],Our apologies that this order did not get shipped and your frustration is understandable. Unfortunately, we did make a mistake in not getting this out the door and as such have provided you will a full refund as requested.Best Regards,Steve K[redacted]

Complaint: [redacted]
I am rejecting this response because:Although I did receive an email from the company with a tracking number, the tracking number does not show that any delivery is in transit. The status has not changed for 2 days. Valid tracking changes as a package moves. This tracking continues to say USPS Awaiting Item. If the tracking changes or a package arrives, I will update this complaint.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
I have not received any email from Sudden Values other than the one I attached (which is the response from my initial complaint, saying it was under investigation.
I was never contacted by them and offered anything.
They are still selling these sheets and I've attached a picture of the tag from the sheets, and it clearly show 100% microfiber, NO BAMBOO. 
We have since purchased Bamboo sheets elsewhere and it clearly states Bamboo on the label. Microfiber is not Bamboo. 
I want to return these sheets and get a full refund (including all shipping costs). 
Sincerely,[redacted]

Our apologies, we had some growing pains with a supplier and some technical challenges during the holiday season that were working hard to get caught up from. In this particular case, we ran out of stock on the item, so you will be receiving a refund. Again, our apologies for not getting notice to...

you sooner.

Thank you for the note. The company experienced an interruptions to its operations that was outside its control during this time frame. As a result, changes where made in April of 2014 that lead to more efficient operations. The company is in the process of making arrangements to refund you and an...

email will be sent to your shortly about that arrangement. If you have further questions, you can email me at [redacted]@suddenvalues.com.Best Regards,Steve K[redacted], SV Mgmt.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate the business’s prompt response. 
Sincerely,
[redacted]

[redacted],We answered your original inquiry on November 12th via our support team. In the email you told us the problem, to which we responded we were fixing the issue and shipping the product. However, you also noted our customer service was horrible, which is an odd things to say as you placed your...

original inquiry--and before anyone could respond.  There was an internal error were the item was assigned to the wrong supplier, but it was fixed thanks to your inquiry and shipped. Our distribution folks are presently experiencing high volumes with the holiday rush that came on late and all at once. We are trying to get your account updated with tracking, but are behind right now. Your product may arrive before the tracking is updated do to this high holiday volume. This is why you receive the first order quickly and the second was delayed.

You stated the company was going to issue me a refund.  I have not received the refund.  Nor was I asked to respond back to you on this.  I do not want htis complaint [redacted] closed as it has not been resolved.

The customer contacted us several weeks back about the return of their [redacted] compatible toothbrush heads they had order from the company (saving them a bundle on standard heads) due to an incomplete address. Our order system had the following address, which did not include an apt number.Lisa...

F[redacted], [redacted]After repeated request for the correct address, Lisa finally gave us the correct address on September 23rd (about one week after the first request). The following day the product was shipped by our distribution center (of which Lisa was notified via email) and I've requested a tracking number for that shipment be sent to Lisa today.In the communication process, Lisa inferred that we were not responding to her repeated emails, but in fact we returned everyone and acted in the most timely manor possible. In fact, we awaited nearly a week for her to finally give us the correct address. In response to our statement of the facts, which seems to have offended her, she informed us of her intention to report us to the Revdex.com. Not much we can do about that...is there.Best Regards,SuddenValues Managment

We responded to this customer and requested our supplier fix this problem. Our supplier responded that it would be fixed and we assumed that was what happened. We will issue the customer a refund for their purchase.