0"> [redacted] [redacted] m August 13, Better Business Bureau RE: Case # [redacted] Better Business Bureau: This letter is in response to Case No [redacted] dated August 6, regarding the electricity service for customerPer the complaint the customer has concerns regarding ending his electricity service On July 7, Summer Energy received an email from Mr*** We reached out to him via telephone and email There was no voicemail option Summer Energy sent Mr [redacted] an email requesting that he give us a call so that we could process a mover out for him We did not receive a response back from Mr*** On August 6, Summer Energy contacted Mr [redacted] via telephone Mr [redacted] requested a move out for August 11th In addition, Mr [redacted] requested a credit to his account in the amount of $due to minimum usage fees accessed to his account the last two months Summer Energy processed a credit for $ Mr***’s previous contract did include minimum usage fees As a courtesy Summer Energy granted a credit in the amount of $ Please let me know if you need anything additional to satisfy this complaint Thank you Best regards, [redacted] Director of Customer Service, Summer Energy ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] First and foremost..I never agreed to a month to month I was told I was on a plan...Secondly I never gave authorization for any funds to be taken from my card at any given timeYes in [redacted] I spoke to summer energy to let them know I never have received a bill in any formThe address they had on file was an old address and to cover up that paperless billing was what their contractor authorized....he then put in a made up email addressSummer Energy did not contact me in [redacted] by phone..I called them because they mailed a disconnect letter and a insufficient funds paper to the service address which is my addressThat's the only reason I found out about everything being a lie on my account except for my name and my service address and my debit card number(which was not suppose to have been used AT ALL) Yes I did discontinue service with Summer Energy because even though their representative misled me on all of their services and they had investigated and terminated him they still didn't change my rateThey did give a credit of dollars...but that doesn't make up for the deceptionI was still charged more per kilowatt hour and they still did an unauthorized transaction on my cardI DID NOT AUTHORIZE MY CARD TO BE USED EVERLastly I didn't agree to them using any of my 686.80...they told me what they were willing to return to me...they said they were keeping the and would not return it....I was inconvenienced because they took part of my rent money which has caused me late fees....the fact of the matter is they did not have permission to use my card Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] From: [redacted] Sent: Tuesday, March 17, 8:AMTo: drteamSubject: Revdex.com Regarding Complaint # [redacted] To whom it may concern, The above referenced complaint should not be closed The merchant is operating under pretenses as they never sent me a copy of the attached documents they have mysteriously uploaded to the Revdex.com site Please reopen this complaint as I would like further information in reference to their claimThank you in advance [redacted] Customer Relations Specialist [redacted] Email: [redacted] Regards,
Good morning, Summer Energy will rebill [redacted] 's invoices that were charged the rate of to a new rate of as a courtesy I will follow up next week when our billing team completes the rebill processThanks, [redacted] INVOICE DATE [redacted] - (SERVICE PERIOD [redacted] 1,KWH) INVOICE DATE [redacted] - (SERVICE PERIOD [redacted] 2,KWH) INVOICE DATE [redacted] - (SERVICE PERIOD [redacted] KWH)
On August 22, [redacted] signed up on a month product at the rate of $ See attached Welcome Letter that was mailed out on August 27, Page is the Energy Facts Label that states that the product is a one month term with a variable rate [redacted] was invoiced on a variable rate at kWh monthly thereafter (See attached Welcome Letter, Energy Facts Label, Terms of Service, and Your Rights as Customer.) On February 17, [redacted] contacted Summer Energy regarding being billed at variable rateSummer Energy advised he was on a variable product In addition, he requested an extension for 2/27/ The extension was granted The original disconnect notice was for $with a disconnect date of 2/23/ On February 23, Summer Energy requested disconnect for nonpayment (Summer Energy Disconnect Team did not realize that an extension was granted.) On February 24, [redacted] 's electricity was disconnected [redacted] contacted Summer Energy when his service was interrupted Summer Energy issued a reconnect since he was previously granted an extension until 2/27/ Summer Energy then granted a $credit for reconnect fee, $credit for disconnect notice fee, and $late fee as a courtesy On March 6, Summer Energy issued $courtesy credit due to customer being disconnected when an extension was previously granted Summer Energy sincerely apologizes for the disconnect error
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Actually my credit card number was taken by Summer Energy contractor [redacted] for identification purposes...so he statedThe rate that he told me was cents pkwhSo I don't know why they say I authorized anything to be deducted from my cardI have the original paper because the police that I called made him give me the formIf I am given a fax number I will fax it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I will not accept that because I have the paper which states I signed up for pkwh....and I still don't agree to this contract at allThey need to screen who they let represent their company a little better...then we wouldn't be going through thisIt's your company's fault I didn't get a bill for almost two months because their person put fraudulent informationI want this contract voided and my money returnedIt was a malicious act done by their representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Even though Summer Energy gave me back dollars that is really only giving me dollars because I originally gave their representative dollarsThey in turn fraudulently pulled dollars from my debit card without my permission and only returned 2-hundred backI want the money that they took back and then I will close this case as resolvedI have already been informed that if I go to court I could be awarded way more but I am willing to settle at this moment for the simple return of my money that was taken from my card
Good morning, Summer Energy would like to reopen this complaint. The remaining unpaid balance on the account is $269.89. Summer Energy is willing to issue a credit for $269.89 so that the customer does not owe a balance. The account will be considered closed with a 0 balance. Summer Energy previously rebilled the customer, which generated a credit for $131.46. The credit applied to her balance. In addition, Summer Energy previously issued a $75.00 courtesy credit on [redacted] and mailed check # [redacted] in the amount of $100.00 on [redacted] . The check was cashed and has cleared our bank. Please let us know if this will satisfy the customers complaint. Best regards, [redacted] Director, Customer Service Summer Energy LLC
** *** ***
*** *** ***
*** *** ***
*** *** *** ***
***
August 21,
RevDex.com
RE: Case # ***
*** *** (second case)
RevDex.com:
This letter
is in response to Case No*** dated
August 21, regarding the electricity service for customerPer the complaint
the customer has concerns regarding ending his electricity service
On July 7, Summer Energy received an email from Mr***. We reached out to him via telephone and
email. There was no voicemail
option. Summer Energy sent Mr*** an
email requesting that he give us a call so that we could process a mover out
for him. We did not receive a response
back from Mr***.
On August 6, Summer Energy contacted
Mr*** via telephone. Mr***
requested a move out for August 11th. In addition, Mr*** requested a credit to
his account in the amount of $due to minimum usage fees accessed to his
account the last two months. Summer
Energy processed a credit for $39.95.
Mr***’s previous contract did include minimum usage fees. As a courtesy Summer Energy granted a credit
in the amount of $
On August 21, Summer Energy received
a second complaint from Mr***. Mr
*** states that there is another $minimum usage fee on his final
invoice. There is not a $minimum
usage fee on his final invoiceSummer Energy did exactly as Mr***
requested. We issued the move out for
8/11/and issued a credit for $as a courtesyI have attached a copy
of the final invoice to show that there was no $minimum usage fee billed
and a $courtesy credit was given
Please let me
know if you need anything additional to satisfy this complaint. Thank you
Summer Energy, LLC REP# ***
Customer: *** ***
Billing Account Number: ***
Invoice Date: Aug 14,
Page of
*** ***
*** *** **
*** ** ***
***
***
Invoice Number: ***
Customer Service
###-###-####
Monday through Friday
8:am to 6:pm CST
***
Power Outages & Emergencies
###-###-####
hours,
days a week
Previous Statement Amount $
Payment ReceivedThank you$172.31CR
Balance Forward $
Current Charges $
Current Balance $
Amount Due Sep 02, 2014: $
Current due date does not extend date due for previous amount due
Billing Account Number: ***
Invoice Date: Aug 14,
Due Date: Sep 02,
Invoice Total: $
Amount Enclosed: $
8***
The Low Income Electric Discount Program will end on
the September electric billYou will notice a decline in
the discount amount on your bill in SeptemberPursuant to
the Texas Legislature the discount will go from 82% to %
in September For additional information and program
requirements you can call ###-###-#### or go to the Public
*** *** ** *** *** **
***
***
If you believe this bill includes unauthorized charges, you
should contact Summer Energy to dispute those chargesIf
not satisfied with our review, you may file a complaint with the
*** *** *** ** *** *** *** *** ***
Texas 78711-3326, ###-###-#### or toll-free in Texas at
###-###-####Hearing and speech-impaired individuals
with text telephones (TTY) may contact the commission at
###-###-####
Did you know that you can manage your Summer Energy account online?
With Manage My Account you can enjoy the following features at no additional cost to you:
• Make Payments
• Set Up Monthly Auto Draft Payments
• View your Monthly Statements
• Renew your Account
• Transfer Services to a New Location
Sign Up Today for Manage My Account on the Summer Energy website today and begin enjoying the
convenience of having your account information at your fingertips!
***
Customer: *** ***
Billing Account Number* ***
Invoice Date: Aug 14,
Page of
Account#: ***
Service Address:
*** *** **
*** ** ***
ESI Number: ***3***
Plan: Summer Res Savings Plan
Contract Expiration Date:
Monthly Usage History
Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
The average price you paid for electric service this month was: $
** FINAL BILL **
Meter# Service Period Est Unit Previous
Read
Current
Read
Mult Days Usage
*** *** * *** * *** *** *** * ** ***
Current Charges
MiscAdjustment $39.90CR
Advanced Metering Cost Recovery Factor $
Energy Charge (x $per kWh) $
Base Charge $
Miscellaneous Gross Receipts Tax Reimbursement $
PUC Assessment $
Sales Tax $
Current Charges $
Best
regards,
*** ***
Director
of Customer Service, Summer Energy
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
In regards to Summer Energy response....how could I have received a welcome letter when their representative used my old address and selected paperless billing with a fake e-mail addressThis is a fact....they had to correct my e-mail address along with other informationTheir representative was the dishonest person in this entire situationI understand that Summer Energy has given me $as a refund of the deposit and an extra$but that doesn't make up for my social security number, my debit card number, and birthdate being in the hands of someone who represents...well use to represent their companyThis man stated a certain price to me and now they don't want to honor itThis man was allowed to tell me my credit card was for identification purposes only and that was a lieThey have taken money from my card because of their representatives deceitI never gave permission for my card to be used...no matter which way you look at itI believe the entire account should be zeroed out and wiped clean or they compensate me for falsely using my credit card number, mishandling of my personal information, advertisement of cost of service chosen...I attached a photo of the paper the police managed to get from their representative when I contacted the police and texted it to the mobile number that Summer Energy text me from for other documents in ***It shows that I chose the cents per kilowatt hour plan with a dollar deposit
They sent me a letter saying that were changing the terms of the contract and would in the furter be charging a range of processing fees to pay your billAlso said you may terminate your contract with no early termination fee if within daysI called to verify the letter and told them I was going to terminateChanged to a different Company in less than daysThey just sent me a bill with a $early termination fee
Summer Energy has rebilled *** ***'s account as stated in previous email The balance is now $ A credit was given in the amount of $ The previous final bill was $ I have attached the new final invoice with the credit and mailed to *** *** as well *** *** did cash the $refund check In addition Summer Energy provided a $credit on *** *** *** did provide her debit card number We have no access to that number unless it is provided by her In addition we did mail a Welcome Packet with the rate She also agreed to a TPV recording with the rate
Thanks, *** ***
I was on a contract with Summer Energy until Oct 31, and opted not to renew my contract as I had movedSince I was still leasing the apartment I previously lived at, I kept Summer Energy as my utility company but turned off the master switch for the electricity in mid OctI then received an email from Summer Energy with my weekly utility usageSeeing that it stated I was still using about the same amount of kWh as previous weeks, I called Summer Energy to inquire about the detailsThe representative told me that since the meters do not read "live", it was predicting my usage based on what I had previously usedShe informed me not to worry about itI then asked her about the likelihood that someone could be stealing my electricity and she again informed me not to worry about it as each apartment has its own meter and it was highly unlikely, given advancements of the meters, that someone could be using my electricity without being noticedSeeing that her reasoning sounded logical, I left it at thatThree weeks later, I received a bill from Summer Energy stating that I had used kWh within the past daysI called them to inform them that there was likely a mistake since no one lived in that apartment and the master electricity switch had been turned off for nearly a monthI was immediately informed by the representative that sometimes the meters malfunction and give off erroneous readings or sometimes people are able to "tap onto the meter and use the electricity"His response sounded methodical and at this point, I questioned what Summer Energy would be able to do to help me rectify this situationThe representative then informed me that they could "give me a number" to direct my concerns to since they do not own the meters and therefore had no control over what happened with itAfter I repeatedly expressed great dissatisfaction with Summer Energy and the way they were handling this situation, this representative finally said, "What do you want me to do? Do you want me to call the utility meter company?"
As a loyal customer for about years (I've moved several times and have always forwarded their services to my new residence), I was very surprised at the lack of assistance I receivedAdditionally, given that I have always paid my bills on time and never once questioned their honesty (even when I received a bill claiming I used kWh in days while living in a sq ft apartment), I expected more support from Summer EnergyBased on this experience, I am certain that Summer Energy is not as honest as they claim to be and are quite aware of the fact that they overcharge their costumers based on readingsUnfortunately, I have been loyal to a fraudulent company and have only realized this as it was time to cancel my contract
On [redacted] was enrolled with Summer Energy through broker [redacted] Energy on a one month variable plan with the term [redacted] at 0.115 kWh. After one month of service the rate is month to month with no contract at 0.14 kWh. See attached Welcome Letter,...
Energy Facts Label, Your Rights As A Customer and Terms of Service.
On [redacted] Summer Energy left [redacted] a message due to her auto draft payment not processing.
On [redacted] contacted Summer Energy to advise she never set up auto pay and stated that she gave an [redacted] sales agent $150.00 for a deposit. There was no deposit due on her account. Summer Energy verified [redacted]'s card number. She stated that she gave the agent her card number for identification purposes. [redacted]. [redacted] made the past due payment. As a courtesy late fee $10.52, and disconnect notice fee $20.00, and returned item fee $30.00 were credited. In addition, Summer Energy Call Center Director [redacted] contacted [redacted] to advise that Summer Energy would grant another good faith credit for $75.00 since she claimed to have given [redacted] $150.00 cash. The $75.00 credit was issued on her account on [redacted]. Summer Energy contacted [redacted] to request that they mail [redacted] a check in the amount of $75.00 [redacted] stated that the $75.00 credit from Summer Energy and $75.00 check from [redacted] would resolve her complaint.
On [redacted] Summer Energy contacted [redacted] to advise a $75.00 check would be mailed to her from [redacted].
On [redacted] sent [redacted] a W-9 form. [redacted] advised that once W-9 was sent in a check for $75.00 would be mailed out. [redacted] Energy advised that they received a W-9 with no signature.
On [redacted] switched away from Summer Energy.
On [redacted] Summer Energy auto drafted [redacted]'s final bill in the amount of $686.80.
On [redacted] contacted Summer Energy to advise she only wanted the past due drafted. Even though the account was final billed, Summer Energy refunded $394.48 back to her credit card as the past due amount was $292.32. To date the remaining past due balance has not been paid. The total unpaid past due amount at this time is $401.35.
On [redacted] Summer Energy Call Center Director contacted [redacted]. She advised that [redacted] never mailed her $75.00 check. [redacted] contacted [redacted]. [redacted] advised that they have reached out to [redacted] multiple times due to not receiving the W-9.
On [redacted] Summer Energy Director [redacted] mailed a check #[redacted] to [redacted] from Summer Energy in the amount of $100.00. This was to cover the $75.00 that [redacted] agreed to pay and an additional $25.00 for the inconvenience.
Please let us know if you need additional information.
Summer Energy sent [redacted] a Welcome Package on 8/25/14. [redacted] has since transferred his service with us to another address and is currently active.
Thanks, Todd F[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I will not accept that because I have the paper which states I signed up for 9.5 pkwh....and I still don't agree to this contract at all. They need to screen who they let represent their company a little better...then we wouldn't be going through this. It's your company's fault I didn't get a bill for almost two months because their person put fraudulent information. I want this contract voided and my money returned. It was a malicious act done by their representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.] First and foremost..I never agreed to a month to month I was told I was on a plan...Secondly I never gave authorization for any funds to be taken from my card at any given time. Yes in [redacted] I spoke to summer energy to let them know I never have received a bill in any form. The address they had on file was an old address and to cover up that paperless billing was what their contractor authorized....he then put in a made up email address. Summer Energy did not contact me in [redacted] by phone..I called them because they mailed a disconnect letter and a insufficient funds paper to the service address which is my address. That's the only reason I found out about everything being a lie on my account except for my name and my service address and my debit card number(which was not suppose to have been used AT ALL. ) Yes I did discontinue service with Summer Energy because even though their representative misled me on all of their services and they had investigated and terminated him they still didn't change my rate. They did give a credit of 75 dollars...but that doesn't make up for the deception. I was still charged more per kilowatt hour and they still did an unauthorized transaction on my card. I DID NOT AUTHORIZE MY CARD TO BE USED EVER. Lastly I didn't agree to them using any of my 686.80...they told me what they were willing to return to me...they said they were keeping the 292.40 and would not return it....I was inconvenienced because they took part of my rent money which has caused me late fees....the fact of the matter is they did not have permission to use my card.
Regards,
Summer Energy has provided the Welcome Letter that clearly states the rate and offers customer the right to cancel. [redacted] did not cancel. In addition, [redacted] called in on a recorded line agreeing to the rate and one month term. Summer Energy has done everything possible to resolve her complaints. We have given her $175.00 towards her $150.00 claim. In addition, we have billed her 3 invoices that she was billed at 14.0 kWh to 11.1.
Thank you, [redacted]
Good morning,
Summer Energy will rebill [redacted]'s service periods below at the rate of 11.1 as a courtesy. I will follow up next week when I have a response from our billing department with the exact rebill amount.
Thanks, [redacted]
INVOICE DATE - [redacted] (SERVICE PERIOD [redacted] - 1,973 kWh)
INVOICE DATE [redacted] (SERVICE PERIOD [redacted] - 2,132 kWh)
INVOICE DATE [redacted] (SERVICE PERIOD [redacted] - 288 kWh)
0"> [redacted] [redacted] m August 13, Better Business Bureau RE: Case # [redacted] Better Business Bureau: This letter is in response to Case No [redacted] dated August 6, regarding the electricity service for customerPer the complaint the customer has concerns regarding ending his electricity service On July 7, Summer Energy received an email from Mr*** We reached out to him via telephone and email There was no voicemail option Summer Energy sent Mr [redacted] an email requesting that he give us a call so that we could process a mover out for him We did not receive a response back from Mr*** On August 6, Summer Energy contacted Mr [redacted] via telephone Mr [redacted] requested a move out for August 11th In addition, Mr [redacted] requested a credit to his account in the amount of $due to minimum usage fees accessed to his account the last two months Summer Energy processed a credit for $ Mr***’s previous contract did include minimum usage fees As a courtesy Summer Energy granted a credit in the amount of $ Please let me know if you need anything additional to satisfy this complaint Thank you Best regards, [redacted] Director of Customer Service, Summer Energy ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] First and foremost..I never agreed to a month to month I was told I was on a plan...Secondly I never gave authorization for any funds to be taken from my card at any given timeYes in [redacted] I spoke to summer energy to let them know I never have received a bill in any formThe address they had on file was an old address and to cover up that paperless billing was what their contractor authorized....he then put in a made up email addressSummer Energy did not contact me in [redacted] by phone..I called them because they mailed a disconnect letter and a insufficient funds paper to the service address which is my addressThat's the only reason I found out about everything being a lie on my account except for my name and my service address and my debit card number(which was not suppose to have been used AT ALL) Yes I did discontinue service with Summer Energy because even though their representative misled me on all of their services and they had investigated and terminated him they still didn't change my rateThey did give a credit of dollars...but that doesn't make up for the deceptionI was still charged more per kilowatt hour and they still did an unauthorized transaction on my cardI DID NOT AUTHORIZE MY CARD TO BE USED EVERLastly I didn't agree to them using any of my 686.80...they told me what they were willing to return to me...they said they were keeping the and would not return it....I was inconvenienced because they took part of my rent money which has caused me late fees....the fact of the matter is they did not have permission to use my card Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] From: [redacted] Sent: Tuesday, March 17, 8:AMTo: drteamSubject: Revdex.com Regarding Complaint # [redacted] To whom it may concern, The above referenced complaint should not be closed The merchant is operating under pretenses as they never sent me a copy of the attached documents they have mysteriously uploaded to the Revdex.com site Please reopen this complaint as I would like further information in reference to their claimThank you in advance [redacted] Customer Relations Specialist [redacted] Email: [redacted] Regards,
Good morning, Summer Energy will rebill [redacted] 's invoices that were charged the rate of to a new rate of as a courtesy I will follow up next week when our billing team completes the rebill processThanks, [redacted] INVOICE DATE [redacted] - (SERVICE PERIOD [redacted] 1,KWH) INVOICE DATE [redacted] - (SERVICE PERIOD [redacted] 2,KWH) INVOICE DATE [redacted] - (SERVICE PERIOD [redacted] KWH)
On August 22, [redacted] signed up on a month product at the rate of $ See attached Welcome Letter that was mailed out on August 27, Page is the Energy Facts Label that states that the product is a one month term with a variable rate [redacted] was invoiced on a variable rate at kWh monthly thereafter (See attached Welcome Letter, Energy Facts Label, Terms of Service, and Your Rights as Customer.) On February 17, [redacted] contacted Summer Energy regarding being billed at variable rateSummer Energy advised he was on a variable product In addition, he requested an extension for 2/27/ The extension was granted The original disconnect notice was for $with a disconnect date of 2/23/ On February 23, Summer Energy requested disconnect for nonpayment (Summer Energy Disconnect Team did not realize that an extension was granted.) On February 24, [redacted] 's electricity was disconnected [redacted] contacted Summer Energy when his service was interrupted Summer Energy issued a reconnect since he was previously granted an extension until 2/27/ Summer Energy then granted a $credit for reconnect fee, $credit for disconnect notice fee, and $late fee as a courtesy On March 6, Summer Energy issued $courtesy credit due to customer being disconnected when an extension was previously granted Summer Energy sincerely apologizes for the disconnect error
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Actually my credit card number was taken by Summer Energy contractor [redacted] for identification purposes...so he statedThe rate that he told me was cents pkwhSo I don't know why they say I authorized anything to be deducted from my cardI have the original paper because the police that I called made him give me the formIf I am given a fax number I will fax it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I will not accept that because I have the paper which states I signed up for pkwh....and I still don't agree to this contract at allThey need to screen who they let represent their company a little better...then we wouldn't be going through thisIt's your company's fault I didn't get a bill for almost two months because their person put fraudulent informationI want this contract voided and my money returnedIt was a malicious act done by their representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Even though Summer Energy gave me back dollars that is really only giving me dollars because I originally gave their representative dollarsThey in turn fraudulently pulled dollars from my debit card without my permission and only returned 2-hundred backI want the money that they took back and then I will close this case as resolvedI have already been informed that if I go to court I could be awarded way more but I am willing to settle at this moment for the simple return of my money that was taken from my card
Good morning, Summer Energy would like to reopen this complaint. The remaining unpaid balance on the account is $269.89. Summer Energy is willing to issue a credit for $269.89 so that the customer does not owe a balance. The account will be considered closed with a 0 balance. Summer Energy previously rebilled the customer, which generated a credit for $131.46. The credit applied to her balance. In addition, Summer Energy previously issued a $75.00 courtesy credit on [redacted] and mailed check # [redacted] in the amount of $100.00 on [redacted] . The check was cashed and has cleared our bank. Please let us know if this will satisfy the customers complaint. Best regards, [redacted] Director, Customer Service Summer Energy LLC
** *** ***
*** *** ***
*** *** ***
*** *** *** ***
***
August 21,
RevDex.com
RE: Case # ***
*** *** (second case)
RevDex.com:
This letter
is in response to Case No*** dated
August 21, regarding the electricity service for customerPer the complaint
the customer has concerns regarding ending his electricity service
On July 7, Summer Energy received an email from Mr***. We reached out to him via telephone and
email. There was no voicemail
option. Summer Energy sent Mr*** an
email requesting that he give us a call so that we could process a mover out
for him. We did not receive a response
back from Mr***.
On August 6, Summer Energy contacted
Mr*** via telephone. Mr***
requested a move out for August 11th. In addition, Mr*** requested a credit to
his account in the amount of $due to minimum usage fees accessed to his
account the last two months. Summer
Energy processed a credit for $39.95.
Mr***’s previous contract did include minimum usage fees. As a courtesy Summer Energy granted a credit
in the amount of $
On August 21, Summer Energy received
a second complaint from Mr***. Mr
*** states that there is another $minimum usage fee on his final
invoice. There is not a $minimum
usage fee on his final invoiceSummer Energy did exactly as Mr***
requested. We issued the move out for
8/11/and issued a credit for $as a courtesyI have attached a copy
of the final invoice to show that there was no $minimum usage fee billed
and a $courtesy credit was given
Please let me
know if you need anything additional to satisfy this complaint. Thank you
Summer Energy, LLC REP# ***
Customer: *** ***
Billing Account Number: ***
Invoice Date: Aug 14,
Page of
*** ***
*** *** **
*** ** ***
***
***
Invoice Number: ***
Customer Service
###-###-####
Monday through Friday
8:am to 6:pm CST
***
Power Outages & Emergencies
###-###-####
hours,
days a week
Previous Statement Amount $
Payment ReceivedThank you$172.31CR
Balance Forward $
Current Charges $
Current Balance $
Amount Due Sep 02, 2014: $
Current due date does not extend date due for previous amount due
Billing Account Number: ***
Invoice Date: Aug 14,
Due Date: Sep 02,
Invoice Total: $
Amount Enclosed: $
8***
The Low Income Electric Discount Program will end on
the September electric billYou will notice a decline in
the discount amount on your bill in SeptemberPursuant to
the Texas Legislature the discount will go from 82% to %
in September For additional information and program
requirements you can call ###-###-#### or go to the Public
*** *** ** *** *** **
***
***
If you believe this bill includes unauthorized charges, you
should contact Summer Energy to dispute those chargesIf
not satisfied with our review, you may file a complaint with the
*** *** *** ** *** *** *** *** ***
Texas 78711-3326, ###-###-#### or toll-free in Texas at
###-###-####Hearing and speech-impaired individuals
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***
Customer: *** ***
Billing Account Number* ***
Invoice Date: Aug 14,
Page of
Account#: ***
Service Address:
*** *** **
*** ** ***
ESI Number: ***3***
Plan: Summer Res Savings Plan
Contract Expiration Date:
Monthly Usage History
Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
The average price you paid for electric service this month was: $
** FINAL BILL **
Meter# Service Period Est Unit Previous
Read
Current
Read
Mult Days Usage
*** *** * *** * *** *** *** * ** ***
Current Charges
MiscAdjustment $39.90CR
Advanced Metering Cost Recovery Factor $
Energy Charge (x $per kWh) $
Base Charge $
Miscellaneous Gross Receipts Tax Reimbursement $
PUC Assessment $
Sales Tax $
Current Charges $
Best
regards,
*** ***
Director
of Customer Service, Summer Energy
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
In regards to Summer Energy response....how could I have received a welcome letter when their representative used my old address and selected paperless billing with a fake e-mail addressThis is a fact....they had to correct my e-mail address along with other informationTheir representative was the dishonest person in this entire situationI understand that Summer Energy has given me $as a refund of the deposit and an extra$but that doesn't make up for my social security number, my debit card number, and birthdate being in the hands of someone who represents...well use to represent their companyThis man stated a certain price to me and now they don't want to honor itThis man was allowed to tell me my credit card was for identification purposes only and that was a lieThey have taken money from my card because of their representatives deceitI never gave permission for my card to be used...no matter which way you look at itI believe the entire account should be zeroed out and wiped clean or they compensate me for falsely using my credit card number, mishandling of my personal information, advertisement of cost of service chosen...I attached a photo of the paper the police managed to get from their representative when I contacted the police and texted it to the mobile number that Summer Energy text me from for other documents in ***It shows that I chose the cents per kilowatt hour plan with a dollar deposit
They sent me a letter saying that were changing the terms of the contract and would in the furter be charging a range of processing fees to pay your billAlso said you may terminate your contract with no early termination fee if within daysI called to verify the letter and told them I was going to terminateChanged to a different Company in less than daysThey just sent me a bill with a $early termination fee
Summer Energy has rebilled *** ***'s account as stated in previous email The balance is now $ A credit was given in the amount of $ The previous final bill was $ I have attached the new final invoice with the credit and mailed to *** *** as well *** *** did cash the $refund check In addition Summer Energy provided a $credit on *** *** *** did provide her debit card number We have no access to that number unless it is provided by her In addition we did mail a Welcome Packet with the rate She also agreed to a TPV recording with the rate
Thanks, *** ***
I was on a contract with Summer Energy until Oct 31, and opted not to renew my contract as I had movedSince I was still leasing the apartment I previously lived at, I kept Summer Energy as my utility company but turned off the master switch for the electricity in mid OctI then received an email from Summer Energy with my weekly utility usageSeeing that it stated I was still using about the same amount of kWh as previous weeks, I called Summer Energy to inquire about the detailsThe representative told me that since the meters do not read "live", it was predicting my usage based on what I had previously usedShe informed me not to worry about itI then asked her about the likelihood that someone could be stealing my electricity and she again informed me not to worry about it as each apartment has its own meter and it was highly unlikely, given advancements of the meters, that someone could be using my electricity without being noticedSeeing that her reasoning sounded logical, I left it at thatThree weeks later, I received a bill from Summer Energy stating that I had used kWh within the past daysI called them to inform them that there was likely a mistake since no one lived in that apartment and the master electricity switch had been turned off for nearly a monthI was immediately informed by the representative that sometimes the meters malfunction and give off erroneous readings or sometimes people are able to "tap onto the meter and use the electricity"His response sounded methodical and at this point, I questioned what Summer Energy would be able to do to help me rectify this situationThe representative then informed me that they could "give me a number" to direct my concerns to since they do not own the meters and therefore had no control over what happened with itAfter I repeatedly expressed great dissatisfaction with Summer Energy and the way they were handling this situation, this representative finally said, "What do you want me to do? Do you want me to call the utility meter company?"
As a loyal customer for about years (I've moved several times and have always forwarded their services to my new residence), I was very surprised at the lack of assistance I receivedAdditionally, given that I have always paid my bills on time and never once questioned their honesty (even when I received a bill claiming I used kWh in days while living in a sq ft apartment), I expected more support from Summer EnergyBased on this experience, I am certain that Summer Energy is not as honest as they claim to be and are quite aware of the fact that they overcharge their costumers based on readingsUnfortunately, I have been loyal to a fraudulent company and have only realized this as it was time to cancel my contract
On [redacted] was enrolled with Summer Energy through broker [redacted] Energy on a one month variable plan with the term [redacted] at 0.115 kWh. After one month of service the rate is month to month with no contract at 0.14 kWh. See attached Welcome Letter,...
Energy Facts Label, Your Rights As A Customer and Terms of Service.
On [redacted] Summer Energy left [redacted] a message due to her auto draft payment not processing.
On [redacted] contacted Summer Energy to advise she never set up auto pay and stated that she gave an [redacted] sales agent $150.00 for a deposit. There was no deposit due on her account. Summer Energy verified [redacted]'s card number. She stated that she gave the agent her card number for identification purposes. [redacted]. [redacted] made the past due payment. As a courtesy late fee $10.52, and disconnect notice fee $20.00, and returned item fee $30.00 were credited. In addition, Summer Energy Call Center Director [redacted] contacted [redacted] to advise that Summer Energy would grant another good faith credit for $75.00 since she claimed to have given [redacted] $150.00 cash. The $75.00 credit was issued on her account on [redacted]. Summer Energy contacted [redacted] to request that they mail [redacted] a check in the amount of $75.00 [redacted] stated that the $75.00 credit from Summer Energy and $75.00 check from [redacted] would resolve her complaint.
On [redacted] Summer Energy contacted [redacted] to advise a $75.00 check would be mailed to her from [redacted].
On [redacted] sent [redacted] a W-9 form. [redacted] advised that once W-9 was sent in a check for $75.00 would be mailed out. [redacted] Energy advised that they received a W-9 with no signature.
On [redacted] switched away from Summer Energy.
On [redacted] Summer Energy auto drafted [redacted]'s final bill in the amount of $686.80.
On [redacted] contacted Summer Energy to advise she only wanted the past due drafted. Even though the account was final billed, Summer Energy refunded $394.48 back to her credit card as the past due amount was $292.32. To date the remaining past due balance has not been paid. The total unpaid past due amount at this time is $401.35.
On [redacted] Summer Energy Call Center Director contacted [redacted]. She advised that [redacted] never mailed her $75.00 check. [redacted] contacted [redacted]. [redacted] advised that they have reached out to [redacted] multiple times due to not receiving the W-9.
On [redacted] Summer Energy Director [redacted] mailed a check #[redacted] to [redacted] from Summer Energy in the amount of $100.00. This was to cover the $75.00 that [redacted] agreed to pay and an additional $25.00 for the inconvenience.
Please let us know if you need additional information.
Summer Energy sent [redacted] a Welcome Package on 8/25/14. [redacted] has since transferred his service with us to another address and is currently active.
Thanks, Todd F[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I will not accept that because I have the paper which states I signed up for 9.5 pkwh....and I still don't agree to this contract at all. They need to screen who they let represent their company a little better...then we wouldn't be going through this. It's your company's fault I didn't get a bill for almost two months because their person put fraudulent information. I want this contract voided and my money returned. It was a malicious act done by their representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.] First and foremost..I never agreed to a month to month I was told I was on a plan...Secondly I never gave authorization for any funds to be taken from my card at any given time. Yes in [redacted] I spoke to summer energy to let them know I never have received a bill in any form. The address they had on file was an old address and to cover up that paperless billing was what their contractor authorized....he then put in a made up email address. Summer Energy did not contact me in [redacted] by phone..I called them because they mailed a disconnect letter and a insufficient funds paper to the service address which is my address. That's the only reason I found out about everything being a lie on my account except for my name and my service address and my debit card number(which was not suppose to have been used AT ALL. ) Yes I did discontinue service with Summer Energy because even though their representative misled me on all of their services and they had investigated and terminated him they still didn't change my rate. They did give a credit of 75 dollars...but that doesn't make up for the deception. I was still charged more per kilowatt hour and they still did an unauthorized transaction on my card. I DID NOT AUTHORIZE MY CARD TO BE USED EVER. Lastly I didn't agree to them using any of my 686.80...they told me what they were willing to return to me...they said they were keeping the 292.40 and would not return it....I was inconvenienced because they took part of my rent money which has caused me late fees....the fact of the matter is they did not have permission to use my card.
Regards,
Summer Energy has provided the Welcome Letter that clearly states the rate and offers customer the right to cancel. [redacted] did not cancel. In addition, [redacted] called in on a recorded line agreeing to the rate and one month term. Summer Energy has done everything possible to resolve her complaints. We have given her $175.00 towards her $150.00 claim. In addition, we have billed her 3 invoices that she was billed at 14.0 kWh to 11.1.
Thank you, [redacted]
Good morning,
Summer Energy will rebill [redacted]'s service periods below at the rate of 11.1 as a courtesy. I will follow up next week when I have a response from our billing department with the exact rebill amount.
Thanks, [redacted]
INVOICE DATE - [redacted] (SERVICE PERIOD [redacted] - 1,973 kWh)
INVOICE DATE [redacted] (SERVICE PERIOD [redacted] - 2,132 kWh)
INVOICE DATE [redacted] (SERVICE PERIOD [redacted] - 288 kWh)