Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Even though Summer Energy gave me back 175 dollars that is really only giving me 25 dollars because I originally gave their representative 150 dollars. They in turn fraudulently pulled 686 dollars from my debit card without my permission and only returned 2-3 hundred back. I want the money that they took back and then I will close this case as resolved. I have already been informed that if I go to court I could be awarded way more but I am willing to settle at this moment for the simple return of my money that was taken from my card.
Good morning,
Summer Energy will rebill [redacted]'s invoices that were charged the rate of 14.0 to a new rate of 11.1 as a courtesy. I will follow up next week when our billing team completes the rebill process.
Thanks, [redacted]
INVOICE DATE [redacted] - (SERVICE PERIOD [redacted] 1,973 KWH)
INVOICE DATE [redacted] - (SERVICE PERIOD [redacted] 2,132 KWH)
INVOICE DATE [redacted] - (SERVICE PERIOD [redacted] 288 KWH)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Actually my credit card number was taken by Summer Energy contractor [redacted] for identification purposes...so he stated. The rate that he told me was 9.5 cents pkwh. So I don't know why they say I authorized anything to be deducted from my card. I have the original paper because the police that I called made him give me the form. If I am given a fax number I will fax it
0">
[redacted]
[redacted]m
August 13, 2014
RevDex.com
RE: Case # [redacted]
RevDex.com:
This letter
is in response to Case No. [redacted] dated
August 6, 2014 regarding the electricity service for customer. Per the complaint
the customer has concerns regarding ending his electricity service.
On July 7, 2014 Summer Energy received an email from Mr. [redacted]. We reached out to him via telephone and
email. There was no voicemail
option. Summer Energy sent Mr. [redacted] an
email requesting that he give us a call so that we could process a mover out
for him. We did not receive a response
back from Mr. [redacted].
On August 6, 2014 Summer Energy contacted
Mr. [redacted] via telephone. Mr. [redacted]
requested a move out for August 11th. In addition, Mr. [redacted] requested a credit to
his account in the amount of $39.95 due to minimum usage fees accessed to his
account the last two months. Summer
Energy processed a credit for $39.95.
Mr. [redacted]’s previous contract did include minimum usage fees. As a courtesy Summer Energy granted a credit
in the amount of $39.95.
Please let me
know if you need anything additional to satisfy this complaint. Thank you.
Best
regards,
[redacted]
Director
of Customer Service, Summer Energy
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
From: [redacted] Sent: Tuesday, March 17, 2015 8:22 AMTo: drteamSubject: Revdex.com Regarding Complaint #[redacted]
To whom it may concern, The above referenced complaint should not be closed. The merchant is operating under false pretenses as they never sent me a copy of the attached documents they have mysteriously uploaded to the Revdex.com site. Please reopen this complaint as I would like further information in reference to their claim. Thank you in advance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Dear Revdex.com,This is second time I am filing complaint for the same company.I got electricity service from Summer Energy. This company charges me $19.95 low usage fee every month. I tried to stop my electricity service and called a lot of times the company to stop my service but I could not reach anybody via phone. I did not renewed my contract since May 2014 and contacted to Revdex.com. After I contacted Revdex.com, somebody from Summer Energy called me and stopped my electricity service. I said the customer service representative that last two months although I did not renewed my contract, Summer Energy continued to charge me low usage fee. The person said I will be reimbursed for $39.90 for low usage fee for the last two months. I said OK and paid my balance. Summer energy stopped my electricity service and customer service person said that he will send one last bill for the ten days because I could stop my electricity service on 08-10-2014. The dispute resolved however, today I received my last bill. This bill includes $39.90 so called waived low usage fee and another $19.95 low usage fee for last 10 days. They are kidding me. I just want to get rid of this nightmare.Need HelpThank youThank you
Translate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
I would like to get refunded and do ont want any extra bill.
On August 22, 2014 [redacted] signed up on a 1 month product at the rate of $0.111. See attached
Welcome Letter that was mailed out on August 27, 2014. Page 2 is...
the
Energy Facts Label that states that the product is a one month term with a
variable rate. [redacted] was invoiced on a variable rate at 14 kWh
monthly thereafter. (See attached Welcome Letter, Energy Facts Label,
Terms of Service, and Your Rights as Customer.)
On February 17, 2015 [redacted] contacted Summer Energy regarding being billed at variable rate. Summer
Energy advised he was on a variable product. In addition, he requested an
extension for 2/27/2015. The extension was granted. The original
disconnect notice was for $345.24 with a disconnect date of 2/23/15.
On February 23, 2015
Summer Energy requested disconnect for nonpayment. (Summer Energy
Disconnect Team did not realize that an extension was granted.)
On February 24, 2015 [redacted]'s electricity was disconnected. [redacted] contacted Summer Energy
when his service was interrupted. Summer Energy issued a reconnect since
he was previously granted an extension until 2/27/2015. Summer Energy
then granted a $20.00 credit for reconnect fee, $20.00 credit for disconnect
notice fee, and $13.43 late fee as a courtesy.
On March 6, 2015 Summer
Energy issued $30.00 courtesy credit due to customer being disconnected when an
extension was previously granted. Summer Energy sincerely apologizes for
the disconnect error.
Good morning,
Summer Energy would like to reopen this complaint. The remaining unpaid balance on the account is $269.89. Summer Energy is willing to issue a credit for $269.89 so that the customer does not owe a balance. The account will be considered closed with a 0 balance. Summer Energy previously rebilled the customer, which generated a credit for $131.46. The credit applied to her balance. In addition, Summer Energy previously issued a $75.00 courtesy credit on [redacted] and mailed check #[redacted] in the amount of $100.00 on [redacted]. The check was cashed and has cleared our bank. Please let us know if this will satisfy the customers complaint. Best regards, [redacted]
Director, Customer Service
Summer Energy LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Even though Summer Energy gave me back 175 dollars that is really only giving me 25 dollars because I originally gave their representative 150 dollars. They in turn fraudulently pulled 686 dollars from my debit card without my permission and only returned 2-3 hundred back. I want the money that they took back and then I will close this case as resolved. I have already been informed that if I go to court I could be awarded way more but I am willing to settle at this moment for the simple return of my money that was taken from my card.
Good morning,
Summer Energy will rebill [redacted]'s invoices that were charged the rate of 14.0 to a new rate of 11.1 as a courtesy. I will follow up next week when our billing team completes the rebill process.
Thanks, [redacted]
INVOICE DATE [redacted] - (SERVICE PERIOD [redacted] 1,973 KWH)
INVOICE DATE [redacted] - (SERVICE PERIOD [redacted] 2,132 KWH)
INVOICE DATE [redacted] - (SERVICE PERIOD [redacted] 288 KWH)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Actually my credit card number was taken by Summer Energy contractor [redacted] for identification purposes...so he stated. The rate that he told me was 9.5 cents pkwh. So I don't know why they say I authorized anything to be deducted from my card. I have the original paper because the police that I called made him give me the form. If I am given a fax number I will fax it
0">
[redacted]
[redacted]m
August 13, 2014
RevDex.com
RE: Case # [redacted]
RevDex.com:
This letter
is in response to Case No. [redacted] dated
August 6, 2014 regarding the electricity service for customer. Per the complaint
the customer has concerns regarding ending his electricity service.
On July 7, 2014 Summer Energy received an email from Mr. [redacted]. We reached out to him via telephone and
email. There was no voicemail
option. Summer Energy sent Mr. [redacted] an
email requesting that he give us a call so that we could process a mover out
for him. We did not receive a response
back from Mr. [redacted].
On August 6, 2014 Summer Energy contacted
Mr. [redacted] via telephone. Mr. [redacted]
requested a move out for August 11th. In addition, Mr. [redacted] requested a credit to
his account in the amount of $39.95 due to minimum usage fees accessed to his
account the last two months. Summer
Energy processed a credit for $39.95.
Mr. [redacted]’s previous contract did include minimum usage fees. As a courtesy Summer Energy granted a credit
in the amount of $39.95.
Please let me
know if you need anything additional to satisfy this complaint. Thank you.
Best
regards,
[redacted]
Director
of Customer Service, Summer Energy
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
From: [redacted] Sent: Tuesday, March 17, 2015 8:22 AMTo: drteamSubject: Revdex.com Regarding Complaint #[redacted]
To whom it may concern, The above referenced complaint should not be closed. The merchant is operating under false pretenses as they never sent me a copy of the attached documents they have mysteriously uploaded to the Revdex.com site. Please reopen this complaint as I would like further information in reference to their claim. Thank you in advance
[redacted]
Customer Relations Specialist
[redacted]
[redacted]
Email:[redacted]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Dear Revdex.com,This is second time I am filing complaint for the same company.I got electricity service from Summer Energy. This company charges me $19.95 low usage fee every month. I tried to stop my electricity service and called a lot of times the company to stop my service but I could not reach anybody via phone. I did not renewed my contract since May 2014 and contacted to Revdex.com. After I contacted Revdex.com, somebody from Summer Energy called me and stopped my electricity service. I said the customer service representative that last two months although I did not renewed my contract, Summer Energy continued to charge me low usage fee. The person said I will be reimbursed for $39.90 for low usage fee for the last two months. I said OK and paid my balance. Summer energy stopped my electricity service and customer service person said that he will send one last bill for the ten days because I could stop my electricity service on 08-10-2014. The dispute resolved however, today I received my last bill. This bill includes $39.90 so called waived low usage fee and another $19.95 low usage fee for last 10 days. They are kidding me. I just want to get rid of this nightmare.Need HelpThank youThank you
Translate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
I would like to get refunded and do ont want any extra bill.
Regards,
On August 22, 2014 [redacted] signed up on a 1 month product at the rate of $0.111. See attached
Welcome Letter that was mailed out on August 27, 2014. Page 2 is...
the
Energy Facts Label that states that the product is a one month term with a
variable rate. [redacted] was invoiced on a variable rate at 14 kWh
monthly thereafter. (See attached Welcome Letter, Energy Facts Label,
Terms of Service, and Your Rights as Customer.)
On February 17, 2015 [redacted] contacted Summer Energy regarding being billed at variable rate. Summer
Energy advised he was on a variable product. In addition, he requested an
extension for 2/27/2015. The extension was granted. The original
disconnect notice was for $345.24 with a disconnect date of 2/23/15.
On February 23, 2015
Summer Energy requested disconnect for nonpayment. (Summer Energy
Disconnect Team did not realize that an extension was granted.)
On February 24, 2015 [redacted]'s electricity was disconnected. [redacted] contacted Summer Energy
when his service was interrupted. Summer Energy issued a reconnect since
he was previously granted an extension until 2/27/2015. Summer Energy
then granted a $20.00 credit for reconnect fee, $20.00 credit for disconnect
notice fee, and $13.43 late fee as a courtesy.
On March 6, 2015 Summer
Energy issued $30.00 courtesy credit due to customer being disconnected when an
extension was previously granted. Summer Energy sincerely apologizes for
the disconnect error.
Good morning,
Summer Energy would like to reopen this complaint. The remaining unpaid balance on the account is $269.89. Summer Energy is willing to issue a credit for $269.89 so that the customer does not owe a balance. The account will be considered closed with a 0 balance. Summer Energy previously rebilled the customer, which generated a credit for $131.46. The credit applied to her balance. In addition, Summer Energy previously issued a $75.00 courtesy credit on [redacted] and mailed check #[redacted] in the amount of $100.00 on [redacted]. The check was cashed and has cleared our bank. Please let us know if this will satisfy the customers complaint. Best regards, [redacted]
Director, Customer Service
Summer Energy LLC