Summer Infant

Summer Infant has a one year warrantyWe will repair or replace (at our option) your unit free of charge for months from the date purchase if the unit is defective in workmanship or materialsThis warranty does not apply to wear or damage from misuse, abuse, improper storage and
handling, installation, accident, unauthorized repair or alterationThe monitor was examined by our quality team and it was determined that the screen being cracked was due to misuse of the monitor however we will make an exception and send out a replacement handheld unit

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I just said I don't have the receipt because it was a gift from my showerAll I have is a monitor that doesn't work well enough to rely on safelyI don't want a rewards program I want my monitor replaced.
Regards,
*** ***

Summer Infant will email a prepaid label to the customer via emailonce customer sends back the web order Summer Infant will refund the entire cost of the order

Summer Infant's warranty policy does not apply to wear or damage from misuse, abuse, improper storage and handling, installation, accident, unauthorized repair or alterationSummer Infant does offer a discounted price on the monitors to our existing customers onlyIf you would like to take advantage of the discount feel free to reach out to Summer Infant at ***

Summer Infant has a one year warranty on all our monitorsWe do not cover damage from misuse or abuseThe monitor has a cracked screenPlease see picture attached that was provided from the consumer
Summer Infant warranty policy below:
Summer Infant will repair or replace (at our
option) your unit free of charge for months from the date of purchase if the unit is defective in workmanship or materialsTo claim your repair /replacement, the product must be returned to Summer Infant along with a copy of the original purchase receiptIn the absence of the purchase receipt the warranty will be months from the date of manufactureThis warranty does not apply to wear or damage from misuse, abuse, improper storage and handling, installation, accident, unauthorized repair or alteration

Summer Infant has a one year warrantyWe will repair or replace (at our option) your product free of charge for months from the date purchase if the product is defective in workmanship or materialsTo claim your replacement, the product must be returned to Summer Infant along with a copy
of the original purchase receiptIn the absence of the purchase receipt, the warranty will be months from the date of manufacture This warranty does not apply to wear or damage from misuse, abuse, improper storage and handling, installation, accident, unauthorized repair or alteration Please contact our Consumer Relations department by phone at *** or via email at *** for details

Dear Mr***,
We apologize for the inconvenience you have experienced with the gateWe will be more than happy to make an exception and replace the gate for youPlease provide Summer Infant with the model number of the specific gate you have and we will send out the
replacementWe can be reached at *** 8am-6pm EST M-F
Summer Infant did respond to your request on 5-14-at 2:59pmAttached is the copy of the email that we sent you and we were waiting for a replyWe look forward to resolving this matter for you quickly
Thank you,Summer Infant

Again we do apologize for the incident that occurred with the 3d Two stroller however without us getting the stroller to be examined by our quality team we would not be able to send out a replacement strollerI sincerely apologize

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...

concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We apologize for the inconvenience you have experienced. [redacted] has not worked at Summer Infant for the last two years. Please provide me with the tracking number of the returned product that you returned back to us and we will be more than happy to refund you the purchase price. My direct...

email address is [redacted].

Summer Infant will make an exception and send the customer a replacement handheld unit that that customer needs. Please keep in mind for any future purchases that you might have it does have to be a Summer Infant authorized dealer. Customer will receive the replacement within 10 business days via [redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. while I understand I paid $133 for the monitor I searched to find a discount on the original monitor. I think in the future your company should look at the product not how much a person paid for the product. There are sales available and this should be taken into account not just the value that was paid. i do accept the new monitor but fee your business practice of replacing based on value is flawed and should be reexamined.Regards,
[redacted]

Summer Infant does have a one year warranty on all our products. Summer Infant, Inc. will repair or replace (at our option) your product free of charge for 12 months from the date purchase if the product is defective in workmanship or materials. To claim your replacement, the product must be...

returned to Summer Infant along with a copy of the original purchase receipt.  This warranty does not apply to normal wear or damage from misuse, abuse, improper storage and handling, installation, accident, unauthorized repair or alteration.

We apologize we no longer have the travel system available. I see a [redacted] prepaid label was emailed to you yesterday via Email. Once we receive the travel system back we will be more than happy to refund in the amount of 186.99 which is the amount on the receipt you emailed to us.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

Summer Infant offered a very fair offer in response to this incident and I would confidently do business with them again in...

the future.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. It is poor workmanship or defective parts to have the inner glass spider crack and shatter in that manner. There is no explanation as to why the functions arent working on the monitor either. Clearly sonething is wrong with this unit. We are just looking to get a new unit that works properly since we paid $300 fir it. Thank you.
rRegards,
[redacted]

We do apologize for the inconvenience you have experienced however, Summer Infant does not sell just the handheld units separately. Per the picture attached that you submitted to Summer Infant of the monitor physical abuse is not covered under the warranty. Summer Infant does offer a loyalty program to our existing customers only. You would receive a certain percentage off a brand new system of your choice. Feel free to contact our Consumer Relations Team at [redacted] if you would like to take advantage of our loyalty program.

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The original receipt shows a amount plus the tax which is 202.xx
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

We apologize for the confusion. A proof of purchase was submitted to Summer Infant from you in the amount 131.99  A new monitor was sent to you via [redacted] on 10-26-2017 that has a suggested retail price of 189.99. it is scheduled to arrive at your home on 11-1-17 via...

[redacted] along with a prepaid label for you to return the other one back to Summer Infant.