Summer Infant

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 i did not abuse the product. Clearly it was defected or had poor workmanship. Do you expect your monitors to break within 6 months of use? How is the life expectancy on uour product?   
Regards,
[redacted]

Summer Infant spoke with the customer directly. Summer infant is going to send two other gates in place of the ones that the customer had ordered for the same price.

Tell us why here...I apologize that you feel you were disrespected. I can assure you that is not our intention at Summer Infant. All our calls are monitored and the representative explained that a supervisor would call you within 24 hours. Again we apologize for the misunderstanding. All of our...

monitors are covered under a one year warranty. If your product is dated within the one year warranty, and falls within our guidelines, we are able to replace your product free of charge. If you are outside of the warranty, we have a loyalty program that offers you a replacement monitor at a discounted price. We will also make an exception and refund for the monitor you purchased that you are not happy with. We will email you a prepaid label. You will receive the prepaid label via email within 24 hours to your email address once we receive the monitor back we will make an exception and refund you the purchase price of 139.99

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[Well thank you Summer, for sending a standard response rather than actually reading the complaint. I have seen from the other complaints that that is a common thread for you. As I stated, I'm not looking for a free replacement product, as I'm uncertain what happened to the original and can't rule out the possibility that my daughter damaged the handheld monitor. My complaint is that I would like to PURCHASE just the handheld portion, as the cameras work fine. But as your customer service representative also failed to understand, I will NOT pay for an entire new set at almost $200 when I already paid over $300 for the original set less than 6 months ago. If dropping the monitor on a carpeted floor (which may or may not have happened, I'm not sure) from a height of less than 35" would cause it to break, then I don't feel the quality is there to spend a total of over $500 on this monitor. Again, the complaint is that I only wish to purchase a new handheld monitor and in the instruction manual there is a vague reference stating replacement parts are available. If you are refusing to offer just the monitor replacement to me at a reasonable cost, then that is the true crux of my complaint.]
Regards,
[redacted]

We apologize for the incident that occurred with the 3d Two stroller. I am glad to hear that no one was injured. We do have a one year warranty on all our products. We send out a [redacted] label via email and once we receive the product back  to us to be fully examined by our quality team we would send out a replacement stroller however without us getting the stroller to be examined by our quality team we would not be able to send out a replacement stroller. I sincerely apologize. I can assure you that addressing this concern is our highest priority. We at Summer Infant are genuinely concerned with the safety and well-being of all babies, parents and caregivers and appreciate your diligence in bringing this to our attention. Please know that all parties internally who work on the this stroller have been notified.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
[Althoughyour apologies are appreciated, it is still quite ridiculous that you can't or won't offer just the replacement piece I need at a discounted price but rather prefer to charge me $200 for an entire replacement system. This is not acceptable, particularly because I have not once requested any type of free replacement or argued that the damage done to the monitor was my daughter's fault. If the policy of the company is to not offer appropriate replacement parts at a discounted price then first of all, it should  not say that in the instruction manual and secondly, I won't be purchasing anything further from this company. And I will feel free to pass that on to as many people as possible. To put it quite simply, you want me to pay over $500 for one monitor. If I had wanted to spend that kind of money, I would have done so in the first place. 
Regards,
[redacted]

We apologize for the inconvenience you have experienced with the monitor. We do have a 1 year warranty on all our monitors purchased from a authorized dealer with proof of purchase. If you don’t have proof of purchase we can go by the manufactures date code located on the back of...

the monitor.If it’s over the 1 year we also offer a loyalty program to our existing customers only.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I do not have the receipt- they already tried to fix it and it didn't help the problem. I want a new monitor this is a safety hazard to my family!
Regards,
[redacted]

Summer Infant has a one year warranty with proof of purchase. We also offer a loyalty program to our existing customers only which is a discount program on our new monitor systems. If that is something you are interested in feel free to call our 800 number [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]The business agreed to send me a replacement unit however they did not give me a tracking number.  Is there any way I can get that from them to make sure the unit arrives?I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]