Summit Amusement

Our records show the following 6/ [redacted] did purchase a vehicle from us and he did trade in a vehicle6/Mr [redacted] made a change to his contract and we rewrote his contract for him.6/ [redacted] funded his new contract7/ We cut a check to payoff his vehicle to [redacted] (leinholder on trade in)7/ DMV issued a new title to Elk Grove Dodge and vehicle was put in our nameWe are sorry if this caused Mr [redacted] any inconvenience We always overnight our payoff checks and can provide tracking notices if needed Our policy is to be as expeditious as possible Please let us know if anything further is needed [redacted] Finance AdministratorElk Grove Dodge/ Chrysler/ Jeep/ Ramphone [redacted] ***fax [redacted]

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We have replaced the rear bumper lower black fascia and one rear side molding at no cost to the customerWe washed and cleaned the vehicle and topped off fuel tankThe customer should be picking the vehicle up today. We did provide and extend the rental car*** ***

I am rejecting this response because:They always say this but nothing ever happens, the last time they sent me a picture of the form, which could never be signedHorrible company and will never buy from again

The customers request seams reasonable. I called and left a voice mail with the customer at the phone number listed
I will reimburse 60.00 for uberWe will inspect the vehicle per their request
Thanks
***

I have checked repair history and it shows the vehicle has been repaired. Attempted to contact customerNo success at contact. *** ***

I shared in my previous email, I read the txt messages and the sales person was very clear about this was a one time offerCustomer came back went over the figures and decided to move forward We did not force him to buy the truck he could of changed his mind at anytime Our client purchased the truck at a great deal well below invoice, and once again it was his choice to come back knowing the deal was not on the table anymorePlease let me know if you have any other questions

I am rejecting this response because: not even an attempt to resolveI proved I was promised the same deal on day of purchaseThere is nothing else needed tp pursue this furtherI am disappointed that months was added to my contract and they have not attempted to correct it

We will be emailing customer a consent form to authorize cancellation of productsOnce received I can issue a full refund to the lender since this jeep is financed

I SPOKE WITH [redacted] AND OFFERED FOR HER TO BRING THE VEHICLE BACK IN AS SOON AS POSSIBLE. SHE INDICATED SHE COULD BRING IT IN TODAY.
AS OF YET; THE VEHICLE IS NOT HERE. WE ARE WILLING TO TOW IT IF NECESSARY. SHE INDICATED SHE COULD DRIVE IT HERE. WHEN IT GETS HERE WE WILL
RECHECK AND REPAIR THE...

VEHICLE AND PROVIDE A RENTAL CAR AS COMUNICATED TO [redacted]. THE PART THAT WAS NOT INSTALLED WAS A BEAUTY COVER.
I AM SORRY WE NEGLECTED TO INSTALL THE BEAUTY COVER AND WILL HAVE A DISCUSSION WITH THE TECH ABOUT THAT.
 
[redacted]
ELK GROVE DODGE
Tell us why here...

Please fill out the attached forms.

Revdex.com,The customers have an appointment this Saturday to have the brakes checked.  We are going out to their place of business to take the pictures needed for warranty tomorrow at 4:30. [redacted]

[redacted]  has had a failure of the brake booster on her 2012 caravan. This vehicle is not currently under warranty for that failure. [redacted] is requesting a rental for the three weeks it is going to take to get the part repaired. Chrysler(FCA)  HAS agreed to provide her with a rental....

Chrysler Case number [redacted].  The customer has picked up that offer.Thank You,[redacted]

We are very sorry that [redacted] had a less than favorable buying experience. While we do offer our customers options, certainly we don't promote anyone to tarnish their credit. We are looking for repeat customers at Elk Grove Dodge and try to offer the best buying experience anywhere. Customers...

are required to have good credit in order to be approved for a auto loan. It is up to the customer whether they keep their trade or include it in the transaction. We are sorry for any miscommunication that may have taken place.

Tell us why here...
I checked into this complaint. The customer does not have first day rental coverage. I verified we are not holding their vehicle hostage.
The  customer is very welcome to contact me.
[redacted]
service manager

I am rejecting this response because: Here is the forms once again, as again there is no informaiton on who to send to. And I am sure they it will be another 5 months before any refund is issued if any.[redacted]

Hello [redacted], I reviewed the txt message between the sales consultant and the customer. Sales person was very clear in regards to it was a one time offer only, even told the customer your more then welcome to try to obtain the same deal I doubt they will honor it. Customer came back anyway and...

decided to purchase also the reference to the bed liner and floor mats I did not find anywhere in any correspondence where anything was promised.  Reading the txt customer stated (I like the truck just wondering if there is any help in those areas. Floor mats and smaller mirrors would make me feel very happy lol. and wish we could have worked a bed liner in the deal. Thanks you are awesome) Once again [redacted] I want every customer to be super happy but I am not sure what we did wrong here. Please advise me on what your thoughts are.     [redacted]General Sales ManagerLasher's Elk Grove Chrysler Jeep Dodge Ram

Our records show the following 6/13 [redacted] did purchase a vehicle from us and he did trade in a vehicle6/28 Mr. [redacted] made a change to his contract and we rewrote his contract for him.6/29 [redacted] funded his new contract7/2   We cut a check to payoff his vehicle to...

[redacted] (leinholder on trade in)7/9   DMV issued a new title to Elk Grove Dodge and vehicle was put in our name. We are sorry if this caused Mr. [redacted] any inconvenience.  We always overnight our payoff checks and can provide tracking notices if needed.  Our policy is to be as expeditious as possible.  Please let us know if anything further is needed.   [redacted]Finance AdministratorElk Grove Dodge/ Chrysler/ Jeep/ Ramphone [redacted]fax      [redacted]
[redacted]

We made arrangements with customer to get vehicle. We did all available flash updates for the back up cameras and proximity sensors. This will alleviate customer's concerns. Vehicle will be delivered back to customer.

Revdex.com:
I brought my car back to the Elk Grove service department today, 10-17-16, to be rechecked and repaired. I cannot say that my issue is resolved since I don't know if my car will be repaired correctly yet. It is true that I was given a rental car and I was assured that the car will be rechecked and fixed. So the matter is not resolved as of yet.