The product in question is a custom built part based off the specifications the customer inputs into the Moser databaseThe customer ( [redacted] ***) entered his specifications including, the brake drum size, which generated a part numberWe ordered and shipped the part number he provided us with We have been in contact with Moser who confirms the 9.5” drum brakes are more than sufficient and pose no safety riskThe 11” drum brake kit is an upgrade and on its own retails for $The cost of the shipping is very high given the weight of the product in question and that the customer is located overseas No further discounts or considerations will be given regarding this matterMoving forward, we will adhere to our stated return and warranty policies conspicuously stated in our catalogs, website and receipts
Initial Business Response / [redacted] (1000, 5, 2016/04/05) */ We have been in contact with the customer and apologized for the inconvenienceThis order was actually placed at 6:49pm EST on 4/1/16, not at 10:as noted All orders placed Monday - Friday before 10pm EST are shipped the same day once the credit card verification process is clearedThe order had already shipped when we were contacted about adding to the orderThe customer placed an entire second order and we have issued a return label to bring the first order back for a refundWe have reviewed the matter internally with our representative as well Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company apologized and told me the initial credit I requested should have been handled as a courtesyAs well as the issued a gift card more then making up for the difference
Initial Business Response / [redacted] (1000, 5, 2016/06/15) */ A refund of was in process of going back to the paypal account on 6/3/The customer put a dispute in with paypal for the full amount of the charge which included merchandise that was already received The refund was rejected by paypal since it was for a partial refund of $instead of the full amount of $that the customer was asking paypal forThe customer closed the dispute with paypal on 6/and Summit was able to process the refund for at that time to paypalPaypal refund # [redacted] The post cards we send out state a refund has been applied, it does not state a specific payment method such as MasterCard as the customer indicates Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted their refund and if had been sent in a timely manner or if they had returned an answer to my emails all of this could have been avoidedI still will never do business with them again due to their speed to react and respond to emails and callsIt was my money they were playing with
The customer was requesting confirmation of build dates on the tires prior to shipment but after the order was placedWe provided the information as requested, he felt the date was older than he liked and cancelled the orderThe refund was submitted to his credit card company electronically on Wednesday 5/17/Typically most credit card companies take 4-business days to post creditsThe refund has been processed on Summit's end, when it posts is completely dependent on how often his financial institution batches and posts them
Thank you for bringing this matter to our attention and affording us the opportunity to respond to your letterFeedback from our customers plays a very important role in our company’s mission Optima sells this battery under two different part numbersThe number that begins with an "8" is unboxed where the number beginning with a "9" comes in a box suitable for shippingThe boxed version costs us more than the unboxed battery which equates to a higher retail costThey may be the same battery but have separate part numbers and are sold as different products because Optima does not individually box the "9" series for free.We are primarily a mail order company, therefore Optima sends these to us in the boxed version at a higher priceWe have sent the customer an email with all of the pertinent details and proposed a resolution and are currently waiting for a response
Thank you for bringing this matter to our attention and affording us the opportunity to respond to your letterFeedback from our customers plays a very important role in our company’s mission I spoke with Mr [redacted] this morning regarding the matter and informed he could return the carburetor for a full refundI explained that any aftermarket carburetor needs adjustments to the particular application it is going onNo matter how a particular vendor may market their product, there is no way to compensate for atmospheric conditions from one part of the country to the next without some type of adjustmentThis is common knowledge within the aftermarket industry The product in question currently has customer reviews on our website, nine star and three stars, it is an extremely popular item that we sell a lot ofIt has an extremely miniscule return rate and a large number of additional parts available by the manufacturer to dial it in even further for particular applications We will provide a full refund upon return of the product
Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ We have been in contact with the customer regarding this matter and have reached an agreeable solution Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) After multiple calls to summit customer service they insisted there was nothing they would be able to doAfter receiving the Revdex.com complaint I received an email offer for roughly half off the price of the brake lines, or have half the price of the brake lines refundedI did not reply to the email fr summitLater, a summit customer service representative calledThe guy told me they did nothing wrong and I should take the deal they were offeringI let him know I was not ok with the half off offer and that I priced the brake lines at a local offroad store for the same half off priceHe was very rude and assured me that the I could not find the brake lines for that price, even though I have a printed quote with the same part numbersI told him I'd rather buy the brake lines from the local shop if I had to buy them and he can keep his offer because I do not agree with itAfter some rude comments from the service rep, he told me they would do this one time and send the brake lines at no costHe even told me I should have read the notes on their add online where it said "stock brake lines are used, kit only includes brake line relocation brackets"That note on their add was added after my complaint and he risky tried to use it against me and he argued he was rightI let him know I have screen shots of their add and the page printed out from my original purchases that have no notesSummit deceived me on original purchase and rather than making things right I had to go through several calls with rude representatives and even them changing the add online and trying to lie to me then to say they aren't at fault and I should have read the note on the addI hope that they use this ordeal as a learning experience to improve customer service and conduct honest business
I am rejecting this response because: can Summits representative stand there with hand on heart and agree with mosers statement that a smaller than O.E diameter drum brake is adequate for my application when they most likely have sold thousands of brake upgrades over the years?
Business provided clarification via phoneResponse should have read as follows: Date Sent: 3/28/11:31:AMThank you for bringing this matter to our attention and affording us the opportunity to respond to your letterFeedback from our customers plays a very important role in our company’s missionWe have provided attached documents noting a part search for brake pads for Mr [redacted] vehicle on our website, please note that neither of the part numbers listed in the findings are those that were orderedThe part number and the subsequent part number on the second order are currently unattributed on our website, meaning that no vehicle information is listed under this part numberAn outside search using Google brings up the part numbers Mr [redacted] orderedYou can input those on our website to order, but application information is not availableOur website was not the source of the incorrect vehicle application.We also looked for recorded calls to our Customer Service department and found a recording of the conversation in which Mr [redacted] refers to in his complaintWe did not find anything that would construed as rude or inappropriate at any pointOur representative explained the return process, placed a new order for him and set it up as dropship from the manufacturerAt no point did Mr [redacted] mention a need for an upgrade of shipping, it wasn't until a later chat conversation with a different agent, that it was mentionedWe upgraded the shipping service as an attempt to assist the customerAlso included in the attachment is the tracking information from the vendor showing the part was indeed shipped via 2nd day air, shipped on the 21st and delivered on the 23rd.Mr [redacted] has requested a refund for the first item, he was informed during both the phone and chat conversations that we would be happy to refund his new and unused parts from the first order upon their returnWe have left Mr [redacted] multiple phone messages requesting a return call to review this matter personally, to date the customer has yet to contact us
I am rejecting this response because:Home Lumber refuses to accept any responsibility for this issue My garage door jumped off of the rail due to a faulty door, or more likely, faulty installation during the original install However, being the sleazy company they are, they only have a one year warranty on their installation There's probably a reason for that! I had yet a third garage door company come to my home to inspect the rails and the installation He had to shift the right hand rail to the left by 3/8" - it was that far out of square, which I'm sure is the reason the roller jumped out of the rail to begin with Home Lumber didn't even consider that to be an option They made up their mind that it was all my fault, and that was that.I will NEVER, EVER recommend Home Lumber to anyone I will discourage everyone from using them for any reason They gave me the Customer Service number for [redacted] Doors, and after being sent to numerous departments within [redacted] , I actually ended up being connected lastly - not to [redacted] Doors Service, but to the customer service department at Home Lumber in New Haven! How is that going to help me when they are the ones who insist I'm lying and drove my car into a closed door - from the inside of my garage??? They are a joke as a professional company, do not give their customers the benefit of the doubt, they tout themselves as being customer oriented, and yet demean their customer entirely
The customer has been contacted and the matter resolvedHe purchased the product over a year ago and returned the item for a refundThe refund was processed and sent back via the method used to pay (PayPal)Customer is upset that the PayPal account was tied to an account that he had closed While we certainly apologize for the inconvenience, legally we are obligated to refund via the method that was used to payThis is what was done, the matter of the refund is between the consumer and PayPal, not Summit Racing
Initial Business Response / [redacted] (1000, 5, 2016/06/24) */ The customer has been contacted and provided a full refundThe manufacturer decided to delay production from the original expected completion date The customer is aware of the information Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I canceled the order after no replies to multiple emailsAccording to Manufacture there was never production date Final Business Response / [redacted] (4000, 9, 2016/07/02) */ A full refund has been providedA complete and comprehensive explanation was providedWhile we are very sorry for the inconvenience, a change in manufacturer production was made after the initial order was placed
I am rejecting this response because:On 9/27/I had received a email from [redacted] At Summit Racing offering me the battery for $At the time I was out of the countryI emailed [redacted] today, 10/7/17, that I will accept his offer of purchasing the battery for $I am awaiting his reply on how to order the battery
As conspicuously stated in both our print catalog as well as our website, out Beat-A-Price Policy does state that advertised price includes all shipping and handling, or any other "to-the-door" costs our competitors may addSomeone may offer a lower price on a product, but add a shipping cost that would result in a higher overall cost of the product delivered to the doorBelow is a copy of both our Beat-A-Price policy and our free shipping criteriaBoth policies have been in place and are part of our everyday business transactions"We'll beat any advertised price on an In-Stock product (with proof of the advertised price) if the part is In-Stock at the advertised location."**Advertised price includes all shipping, handling, or any other "to-the-door" costs.**This policy DOES NOT apply to:Typographical errors.Products in an online auction.Closeouts.Damaged or "Open Box" items.Discontinued, clearance, or liquidation items.Refurbished or used products from a second-hand seller.Wholesale, membership, or club pricing.A competitor's price that results from a price match What shipping options are available in the United States?We offer several shipping options to get your parts, to your door, as quickly as possible!Standard Ground ShippingCost = FREE!Ships the same day, if ordered before 10:00pm EST.Will arrive in 1-business days (in most areas)Day Air ShippingCost = $per lbs.Ships the same day, if ordered before 10:00pm EST.Guaranteed delivery in business days.Follow this link for more information on 2nd Day Air Shipping.Next Day Air ShippingCost = $per lbs.Ships the same day, if ordered before 7:00pm EST.Guaranteed delivery on the next business day.Follow this link for more information on Next Day Air Shipping [redacted] All domestic orders are subject to a Handling Fee**Notes"Domestic" shipping refers to any delivery address in the contiguous United States.Any order placed after the cut-off time for same day shipping will be shipped the following business day.Business days are Monday - Friday, excluding national holidays.The "Same Day" shipping guarantee only applies to parts that are in stock at one of our locations.Some shipments may be subject to Additional Fees, based on weight, size, contents, delivery time or location.Complete shipping times and cost will be provided during the checkout process, before we ask for any payment details.Handling Fee Answer ID [redacted] | Published 03/29/04:PM | Updated 07/06/01:PM All orders shipped inside the contiguous United States are subject to a Handling Fee.Order Sub-TotalHandling Fee$- $24.99$6.95$- $98.99$9.95$and upFREE!NotesOrders shipped to Hawaii, Alaska, Puerto Rico, U.STerritories, Canada, and all other foreign countries are excluded.The Handling Fee is non-refundable.The Handling Fee is based on the order sub-total.Taxes, Expedited Shipping, and other Additional Fees are not included as part of the order subtotalAdditional Shipping Fees Answer ID [redacted] | Published 06/27/04:PM | Updated 07/03/12:PM When applicable, the following fees will be charged in addition to any shipping and/or handling fees that may apply to your order.Saturday Delivery FeeOnly available with Next Day Air shipping.Next Day Air shipping charge + $18.95Saturday Delivery guarantees a part ordered after 7:pm EST on Thursday, and before 7:pm EST on Friday, will be delivered by 3:pm on Saturday.Follow this link for more about Saturday Delivery.Oversize FeeCharges range from $to $depending on the item that you order.This fee will be charged to items that meet one or more of the following criteria:Weight over lbs.A box inches in length or moreof the box dimensions equal inches or moreNot shipped in a box (tires, some exhaust tubing, etc.) Generally, the larger and heavier an item is, the greater the oversize fee will be.Hazardous Materials Fee$27.50Due to additional processing for hazardous materials, certain items will be charged the HazMat Fee.Some hazardous materials are not charged the HazMat fee, but are restricted to Ground Shipping Only.Some National, State and/or Local laws prohibit the sale or transportation of certain products.Our website will not complete an order for an item that is prohibited in your area**We cannot ship hazardous materials on orders shipped internationally.**Truck FreightTruck Freight Fees are charged for items that are too large or too heavy for regular ground service, as indicated online and in our catalogs.Truck Freight will be charged when you place your order.Follow this link for more about Truck Freight.Air FreightAir Freight Shipping is for international shipments containing items that are too large or too heavy for other shipping methods(Usually over lbs.)Large volume international orders may also be shipped by Air Freight.Items will be delivered to the nearest airport and you will be contacted to piyour order.Duty and Tax will be charged by the carrier at the time of pi
Initial Business Response / [redacted] (1000, 5, 2016/05/23) */ We have left several voice mails for MrW [redacted] in an attempt to speak with him regarding this matterTo date, he has yet to return any of our calls On May 5th, the customer was informed he could send the product back for a refund despite the fact the tires had already been mounted and runThese are a bias ply specialty tire specifically designed for certain applications The price of the tires was $322, we paid for the shipping to himWe will gladly refund the price of the tires upon their returnReturn shipping cost is the customer's responsibility Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to the rules of eBay "If there's a problem with an item, the seller is responsible for paying return shipping costs." These tires are defectiveI had to drive with the steering wheel turned degrees to travel straight down the roadI have already paid $to have these defective tires mounted and balanced, then to have them removed and have my old tires remounted and balancedThat's the better part of days income for me on disabilityI cannot afford to ship something this heavy.I cannot find a box big enough anywayAll I ask is for Summit Racing to contact FedEx and have them come around and pick these tires up and I will make arrangements to be here Final Business Response / [redacted] (4000, 12, 2016/06/07) */ We have left another message requesting a return call from the customerNo further actions will be taken until we can speak with him directly Final Consumer Response / [redacted] (4200, 14, 2016/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no reliable phone service to speak ofThere is no reason this cannot be handled via emailIf this matter is not resolved in the near future I will be filing a civil law suit asking for a refund, court costs, interest, and punitive damages totaling $I will also slam Summit Racing on social media and also throughout the classic car hobby communityI wish to state, as a matter of record, that I am beyond angry about thisIt is extremely deplorable that Summit Racing would treat a customer so poorly especially after spending thousands of dollars there over many, many yearsThis is a crooked companyIf you will check their eBay feedback you will see that they have SEVERAL HUNDRED NEGATIVE FEEDBACKS in the past twelve months aloneMy feedback on the other hand is 100% positiveIt is crystal clear to so which party to believe in this dispute
Initial Business Response / [redacted] (1000, 5, 2016/02/15) */ We apologize for the inconvenienceUnbeknownst to us, one of the parts on the order was no longer available from the manufacturerImmediately upon learning of this information, an email was sent to the customer informing him of the situation He later contacted us to let us now he no longer wanted the second item on the order that had already been shippedThis item, due to the dimensional sizing set forth by the shipping carriers, has an oversize fee of $We had the product that had been shipped already redirected back to our facility and processed a refund as requested We electronically submitted a full refund of $back to MrK [redacted] 's credit card on February 9, The posting of refunds is entirely up to each individual banking institution, we have found traditionally that most take 2-business days, which is what we informed the customer
I am rejecting this response because: Talk is cheap,I still have not received a refund as of yet, items have been returned and until I receive a full refund I will not close this case
Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ We have been in contact with Mr [redacted] and have provided a full refund for the brake line kit in question Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Summit Racing's representative promptly called in less than hoursHe advised he was unable to source the part from any of there suppliers and offered a full refund with no need to return the incorrect part, in addition to a gift cardI am satisfied with the resolution
The product in question is a custom built part based off the specifications the customer inputs into the Moser databaseThe customer ( [redacted] ***) entered his specifications including, the brake drum size, which generated a part numberWe ordered and shipped the part number he provided us with We have been in contact with Moser who confirms the 9.5” drum brakes are more than sufficient and pose no safety riskThe 11” drum brake kit is an upgrade and on its own retails for $The cost of the shipping is very high given the weight of the product in question and that the customer is located overseas No further discounts or considerations will be given regarding this matterMoving forward, we will adhere to our stated return and warranty policies conspicuously stated in our catalogs, website and receipts
Initial Business Response / [redacted] (1000, 5, 2016/04/05) */ We have been in contact with the customer and apologized for the inconvenienceThis order was actually placed at 6:49pm EST on 4/1/16, not at 10:as noted All orders placed Monday - Friday before 10pm EST are shipped the same day once the credit card verification process is clearedThe order had already shipped when we were contacted about adding to the orderThe customer placed an entire second order and we have issued a return label to bring the first order back for a refundWe have reviewed the matter internally with our representative as well Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company apologized and told me the initial credit I requested should have been handled as a courtesyAs well as the issued a gift card more then making up for the difference
Initial Business Response / [redacted] (1000, 5, 2016/06/15) */ A refund of was in process of going back to the paypal account on 6/3/The customer put a dispute in with paypal for the full amount of the charge which included merchandise that was already received The refund was rejected by paypal since it was for a partial refund of $instead of the full amount of $that the customer was asking paypal forThe customer closed the dispute with paypal on 6/and Summit was able to process the refund for at that time to paypalPaypal refund # [redacted] The post cards we send out state a refund has been applied, it does not state a specific payment method such as MasterCard as the customer indicates Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted their refund and if had been sent in a timely manner or if they had returned an answer to my emails all of this could have been avoidedI still will never do business with them again due to their speed to react and respond to emails and callsIt was my money they were playing with
Initial Business Response / [redacted] (1000, 8, 2016/05/10) */ We contacted the customer and reached an amicable solution
The customer was requesting confirmation of build dates on the tires prior to shipment but after the order was placedWe provided the information as requested, he felt the date was older than he liked and cancelled the orderThe refund was submitted to his credit card company electronically on Wednesday 5/17/Typically most credit card companies take 4-business days to post creditsThe refund has been processed on Summit's end, when it posts is completely dependent on how often his financial institution batches and posts them
Thank you for bringing this matter to our attention and affording us the opportunity to respond to your letterFeedback from our customers plays a very important role in our company’s mission Optima sells this battery under two different part numbersThe number that begins with an "8" is unboxed where the number beginning with a "9" comes in a box suitable for shippingThe boxed version costs us more than the unboxed battery which equates to a higher retail costThey may be the same battery but have separate part numbers and are sold as different products because Optima does not individually box the "9" series for free.We are primarily a mail order company, therefore Optima sends these to us in the boxed version at a higher priceWe have sent the customer an email with all of the pertinent details and proposed a resolution and are currently waiting for a response
Thank you for bringing this matter to our attention and affording us the opportunity to respond to your letterFeedback from our customers plays a very important role in our company’s mission I spoke with Mr [redacted] this morning regarding the matter and informed he could return the carburetor for a full refundI explained that any aftermarket carburetor needs adjustments to the particular application it is going onNo matter how a particular vendor may market their product, there is no way to compensate for atmospheric conditions from one part of the country to the next without some type of adjustmentThis is common knowledge within the aftermarket industry The product in question currently has customer reviews on our website, nine star and three stars, it is an extremely popular item that we sell a lot ofIt has an extremely miniscule return rate and a large number of additional parts available by the manufacturer to dial it in even further for particular applications We will provide a full refund upon return of the product
Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ We have been in contact with the customer regarding this matter and have reached an agreeable solution Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) After multiple calls to summit customer service they insisted there was nothing they would be able to doAfter receiving the Revdex.com complaint I received an email offer for roughly half off the price of the brake lines, or have half the price of the brake lines refundedI did not reply to the email fr summitLater, a summit customer service representative calledThe guy told me they did nothing wrong and I should take the deal they were offeringI let him know I was not ok with the half off offer and that I priced the brake lines at a local offroad store for the same half off priceHe was very rude and assured me that the I could not find the brake lines for that price, even though I have a printed quote with the same part numbersI told him I'd rather buy the brake lines from the local shop if I had to buy them and he can keep his offer because I do not agree with itAfter some rude comments from the service rep, he told me they would do this one time and send the brake lines at no costHe even told me I should have read the notes on their add online where it said "stock brake lines are used, kit only includes brake line relocation brackets"That note on their add was added after my complaint and he risky tried to use it against me and he argued he was rightI let him know I have screen shots of their add and the page printed out from my original purchases that have no notesSummit deceived me on original purchase and rather than making things right I had to go through several calls with rude representatives and even them changing the add online and trying to lie to me then to say they aren't at fault and I should have read the note on the addI hope that they use this ordeal as a learning experience to improve customer service and conduct honest business
I am rejecting this response because: can Summits representative stand there with hand on heart and agree with mosers statement that a smaller than O.E diameter drum brake is adequate for my application when they most likely have sold thousands of brake upgrades over the years?
Business provided clarification via phoneResponse should have read as follows: Date Sent: 3/28/11:31:AMThank you for bringing this matter to our attention and affording us the opportunity to respond to your letterFeedback from our customers plays a very important role in our company’s missionWe have provided attached documents noting a part search for brake pads for Mr [redacted] vehicle on our website, please note that neither of the part numbers listed in the findings are those that were orderedThe part number and the subsequent part number on the second order are currently unattributed on our website, meaning that no vehicle information is listed under this part numberAn outside search using Google brings up the part numbers Mr [redacted] orderedYou can input those on our website to order, but application information is not availableOur website was not the source of the incorrect vehicle application.We also looked for recorded calls to our Customer Service department and found a recording of the conversation in which Mr [redacted] refers to in his complaintWe did not find anything that would construed as rude or inappropriate at any pointOur representative explained the return process, placed a new order for him and set it up as dropship from the manufacturerAt no point did Mr [redacted] mention a need for an upgrade of shipping, it wasn't until a later chat conversation with a different agent, that it was mentionedWe upgraded the shipping service as an attempt to assist the customerAlso included in the attachment is the tracking information from the vendor showing the part was indeed shipped via 2nd day air, shipped on the 21st and delivered on the 23rd.Mr [redacted] has requested a refund for the first item, he was informed during both the phone and chat conversations that we would be happy to refund his new and unused parts from the first order upon their returnWe have left Mr [redacted] multiple phone messages requesting a return call to review this matter personally, to date the customer has yet to contact us
I am rejecting this response because:Home Lumber refuses to accept any responsibility for this issue My garage door jumped off of the rail due to a faulty door, or more likely, faulty installation during the original install However, being the sleazy company they are, they only have a one year warranty on their installation There's probably a reason for that! I had yet a third garage door company come to my home to inspect the rails and the installation He had to shift the right hand rail to the left by 3/8" - it was that far out of square, which I'm sure is the reason the roller jumped out of the rail to begin with Home Lumber didn't even consider that to be an option They made up their mind that it was all my fault, and that was that.I will NEVER, EVER recommend Home Lumber to anyone I will discourage everyone from using them for any reason They gave me the Customer Service number for [redacted] Doors, and after being sent to numerous departments within [redacted] , I actually ended up being connected lastly - not to [redacted] Doors Service, but to the customer service department at Home Lumber in New Haven! How is that going to help me when they are the ones who insist I'm lying and drove my car into a closed door - from the inside of my garage??? They are a joke as a professional company, do not give their customers the benefit of the doubt, they tout themselves as being customer oriented, and yet demean their customer entirely
I am rejecting this response because: I'd like the processing fee refunded, this was purchased solely for the overnight shipping
The customer has been contacted and the matter resolvedHe purchased the product over a year ago and returned the item for a refundThe refund was processed and sent back via the method used to pay (PayPal)Customer is upset that the PayPal account was tied to an account that he had closed While we certainly apologize for the inconvenience, legally we are obligated to refund via the method that was used to payThis is what was done, the matter of the refund is between the consumer and PayPal, not Summit Racing
Initial Business Response / [redacted] (1000, 5, 2016/06/24) */ The customer has been contacted and provided a full refundThe manufacturer decided to delay production from the original expected completion date The customer is aware of the information Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I canceled the order after no replies to multiple emailsAccording to Manufacture there was never production date Final Business Response / [redacted] (4000, 9, 2016/07/02) */ A full refund has been providedA complete and comprehensive explanation was providedWhile we are very sorry for the inconvenience, a change in manufacturer production was made after the initial order was placed
I am rejecting this response because:On 9/27/I had received a email from [redacted] At Summit Racing offering me the battery for $At the time I was out of the countryI emailed [redacted] today, 10/7/17, that I will accept his offer of purchasing the battery for $I am awaiting his reply on how to order the battery
As conspicuously stated in both our print catalog as well as our website, out Beat-A-Price Policy does state that advertised price includes all shipping and handling, or any other "to-the-door" costs our competitors may addSomeone may offer a lower price on a product, but add a shipping cost that would result in a higher overall cost of the product delivered to the doorBelow is a copy of both our Beat-A-Price policy and our free shipping criteriaBoth policies have been in place and are part of our everyday business transactions"We'll beat any advertised price on an In-Stock product (with proof of the advertised price) if the part is In-Stock at the advertised location."**Advertised price includes all shipping, handling, or any other "to-the-door" costs.**This policy DOES NOT apply to:Typographical errors.Products in an online auction.Closeouts.Damaged or "Open Box" items.Discontinued, clearance, or liquidation items.Refurbished or used products from a second-hand seller.Wholesale, membership, or club pricing.A competitor's price that results from a price match What shipping options are available in the United States?We offer several shipping options to get your parts, to your door, as quickly as possible!Standard Ground ShippingCost = FREE!Ships the same day, if ordered before 10:00pm EST.Will arrive in 1-business days (in most areas)Day Air ShippingCost = $per lbs.Ships the same day, if ordered before 10:00pm EST.Guaranteed delivery in business days.Follow this link for more information on 2nd Day Air Shipping.Next Day Air ShippingCost = $per lbs.Ships the same day, if ordered before 7:00pm EST.Guaranteed delivery on the next business day.Follow this link for more information on Next Day Air Shipping [redacted] All domestic orders are subject to a Handling Fee**Notes"Domestic" shipping refers to any delivery address in the contiguous United States.Any order placed after the cut-off time for same day shipping will be shipped the following business day.Business days are Monday - Friday, excluding national holidays.The "Same Day" shipping guarantee only applies to parts that are in stock at one of our locations.Some shipments may be subject to Additional Fees, based on weight, size, contents, delivery time or location.Complete shipping times and cost will be provided during the checkout process, before we ask for any payment details.Handling Fee Answer ID [redacted] | Published 03/29/04:PM | Updated 07/06/01:PM All orders shipped inside the contiguous United States are subject to a Handling Fee.Order Sub-TotalHandling Fee$- $24.99$6.95$- $98.99$9.95$and upFREE!NotesOrders shipped to Hawaii, Alaska, Puerto Rico, U.STerritories, Canada, and all other foreign countries are excluded.The Handling Fee is non-refundable.The Handling Fee is based on the order sub-total.Taxes, Expedited Shipping, and other Additional Fees are not included as part of the order subtotalAdditional Shipping Fees Answer ID [redacted] | Published 06/27/04:PM | Updated 07/03/12:PM When applicable, the following fees will be charged in addition to any shipping and/or handling fees that may apply to your order.Saturday Delivery FeeOnly available with Next Day Air shipping.Next Day Air shipping charge + $18.95Saturday Delivery guarantees a part ordered after 7:pm EST on Thursday, and before 7:pm EST on Friday, will be delivered by 3:pm on Saturday.Follow this link for more about Saturday Delivery.Oversize FeeCharges range from $to $depending on the item that you order.This fee will be charged to items that meet one or more of the following criteria:Weight over lbs.A box inches in length or moreof the box dimensions equal inches or moreNot shipped in a box (tires, some exhaust tubing, etc.) Generally, the larger and heavier an item is, the greater the oversize fee will be.Hazardous Materials Fee$27.50Due to additional processing for hazardous materials, certain items will be charged the HazMat Fee.Some hazardous materials are not charged the HazMat fee, but are restricted to Ground Shipping Only.Some National, State and/or Local laws prohibit the sale or transportation of certain products.Our website will not complete an order for an item that is prohibited in your area**We cannot ship hazardous materials on orders shipped internationally.**Truck FreightTruck Freight Fees are charged for items that are too large or too heavy for regular ground service, as indicated online and in our catalogs.Truck Freight will be charged when you place your order.Follow this link for more about Truck Freight.Air FreightAir Freight Shipping is for international shipments containing items that are too large or too heavy for other shipping methods(Usually over lbs.)Large volume international orders may also be shipped by Air Freight.Items will be delivered to the nearest airport and you will be contacted to piyour order.Duty and Tax will be charged by the carrier at the time of pi
Initial Business Response / [redacted] (1000, 5, 2016/05/23) */ We have left several voice mails for MrW [redacted] in an attempt to speak with him regarding this matterTo date, he has yet to return any of our calls On May 5th, the customer was informed he could send the product back for a refund despite the fact the tires had already been mounted and runThese are a bias ply specialty tire specifically designed for certain applications The price of the tires was $322, we paid for the shipping to himWe will gladly refund the price of the tires upon their returnReturn shipping cost is the customer's responsibility Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to the rules of eBay "If there's a problem with an item, the seller is responsible for paying return shipping costs." These tires are defectiveI had to drive with the steering wheel turned degrees to travel straight down the roadI have already paid $to have these defective tires mounted and balanced, then to have them removed and have my old tires remounted and balancedThat's the better part of days income for me on disabilityI cannot afford to ship something this heavy.I cannot find a box big enough anywayAll I ask is for Summit Racing to contact FedEx and have them come around and pick these tires up and I will make arrangements to be here Final Business Response / [redacted] (4000, 12, 2016/06/07) */ We have left another message requesting a return call from the customerNo further actions will be taken until we can speak with him directly Final Consumer Response / [redacted] (4200, 14, 2016/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no reliable phone service to speak ofThere is no reason this cannot be handled via emailIf this matter is not resolved in the near future I will be filing a civil law suit asking for a refund, court costs, interest, and punitive damages totaling $I will also slam Summit Racing on social media and also throughout the classic car hobby communityI wish to state, as a matter of record, that I am beyond angry about thisIt is extremely deplorable that Summit Racing would treat a customer so poorly especially after spending thousands of dollars there over many, many yearsThis is a crooked companyIf you will check their eBay feedback you will see that they have SEVERAL HUNDRED NEGATIVE FEEDBACKS in the past twelve months aloneMy feedback on the other hand is 100% positiveIt is crystal clear to so which party to believe in this dispute
Initial Business Response / [redacted] (1000, 5, 2016/02/15) */ We apologize for the inconvenienceUnbeknownst to us, one of the parts on the order was no longer available from the manufacturerImmediately upon learning of this information, an email was sent to the customer informing him of the situation He later contacted us to let us now he no longer wanted the second item on the order that had already been shippedThis item, due to the dimensional sizing set forth by the shipping carriers, has an oversize fee of $We had the product that had been shipped already redirected back to our facility and processed a refund as requested We electronically submitted a full refund of $back to MrK [redacted] 's credit card on February 9, The posting of refunds is entirely up to each individual banking institution, we have found traditionally that most take 2-business days, which is what we informed the customer
I am rejecting this response because: Talk is cheap,I still have not received a refund as of yet, items have been returned and until I receive a full refund I will not close this case
Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ We have been in contact with Mr [redacted] and have provided a full refund for the brake line kit in question Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Summit Racing's representative promptly called in less than hoursHe advised he was unable to source the part from any of there suppliers and offered a full refund with no need to return the incorrect part, in addition to a gift cardI am satisfied with the resolution