Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ We have been in contact with Mr. [redacted] and have come to an agreeable solution. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have gotten in touch with... me, and have given an installation refund, and waiting for the front shocks refund.
Initial Business Response / [redacted] (1000, 5, 2016/04/22) */ We have been in contact with the consumer and the issue has been resolved We received a follow up email from her indicating she would be updating her complaint submission Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/04/25) */ I would like to add that a rep contacted me and resolved the issueThey expedited the order to meet the delivery date I was givenI would like to close this complaint
I am rejecting this response because: Your statement is falseI have received INSTANTANEOUS refunds from a number of different companiesThe INITIAL problem was that my card was charged when I "insistently" told Logan to NOT charge my cardThe second problem was that I was told by Logan that he would contact me within hours to give me the information I neededHe didn't callSunday I called to inquire and I was told by a different person that he would call me tomorrowHe finally called, gave me the information that I needed and then told him to "forget it" I'll order the items from someone else(I ordered the items from [redacted] AND I got them cheaper) That was Monday when I last talked with LoganThen Thursday of that same week, I receive an email from Summit Racing that my refund is on it's wayPlease wait 5-days for the refund to post to your accountIt's funny, when I order something, Summit Racing gets my money IMMEDIATELY but I have to wait 5-days to get a credit issued to my accountThis is not my first time buying something online, but it IS the first time I had to wait 5-days to get a refund credited to my accountIt's obvious you need to retrain LoganTeach him better skills to "listen" to the customer and to fulfill the customers wants and needs In closing, I have received the refund and my account has been credited AND I won't be doing business with Summit Racing.....ever againI consider this matter closed and I don't want to receive any further contact on this matter Thank you
Initial Business Response /* (1000, 5, 2016/06/07) */
We have included a document showing the checkout process, it clearly shows on Next Day and 2nd day delivery choices the delivery date
Unless the next day Saturday delivery option is picked, the regular next day delivery option if chosen on
a Friday would be the next business day which in this case would have been Monday
MrC*** chose Next Day Air on Friday 6/3/16, the package was delivered as scheduled on Monday 6/6/
We have been in contact with the customer and resolved this matter
Initial Consumer Rebuttal /* (2000, 7, 2016/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
To Whom It May Concern: The following are the details of Home Lumber of New Haven’s Limited Warranty: For a period of one year, Home Lumber of New Haven, Incagrees, at its option, to repair or refund any product found defective in material or workmanship. To be eligible, products must be installed in accordance with installation instructions. Some manufacturer’s products have warranties that extend beyond the stated Home Lumber warranty. These manufacturers’ warranties should be made available to our customers upon demand. Home Lumber does not cover any labor once one year has expired. The aforementioned details of the event at the home of *** *** clearly exhibit adherence to Home Lumber’s warranty protocol by all Home Lumber employees involved and therefore upholds the original statement of an expired installation warranty. That being stated, it is common practice for Home Lumber to assist the homeowner in the warranty claim process in cases deemed to be legitimate product failures. The details of Ms***’s door so strongly indicate that the door was stuck by an object and forced outward that Home Lumber cannot in good faith petition *** ***, the manufacturer of the door, for a warranty replacement. Consultation with Overhead Door, the company initially called to repair the door, indicated that they made the exact same assessment. Ms*** obviously disagrees. Home Lumber recommends that she contact Tina White of *** *** Garage Doors at 877-817-to resolve what the homeowner believes to be a manufacturing issue. In the unlikely event that a warranty is issued by *** ***, Home Lumber would be obliged to install the product at the home of *** *** for the cost of labor as per Home Lumber’s Limited Warranty found above. Lastly, Home Lumber would like the report to show there is no record of contact via telephone by *** *** to Home Lumber between the dates of March 26, and April 10, 2018. Sincerely, *** *** - Manager
To Whom It May Concern: On February 13, 2018, *** *** the Installation Manager from Home Lumber, was called by *** *** to have someone come out to her home to provide an opinion on the damage to her garage door due to what she claimed was a manufacturer’s defect. She claimed
that on a previous date, she went to open her garage door to pull her car out of the garage and the door came off the track and fell apart. *** believed this was caused by a manufacturer’s defect in the door. She explained to *** that the morning the door fell apart she called *** *** *** ** *** *** to come to her home and fix the door so she could get her car out of the garage. When she was finished explaining her theory as to why the door fell apart, *** told her he had never heard of a garage door falling apart the way she claimed. He said he would send *** *** our most experienced garage door service man, to inspect the door. *** has over years of overhead garage door experience in troubleshooting, installation, and customer service. *** then provided *** *** with *** ***’s contact information, and *** set an appointment for the evening of February 14, 2018. On February 14, 2018, *** arrived at the home of *** *** and made the following observations: - There was damage to the garage door jamb showing visible scrape marks as if the door was forced out into the openingThis is consistent with the door being struck from the inside, forcing the bottom panel into the opening of the jamb. This type of damage is most commonly seen when the door is opened by garage door opener and the vehicle is backed out before the door has cleared the top of the vehicle- The bottom panel damage was evidenced by a split at the bottom of the door, as well as the panel clearly appearing bowed outward into the opening and was stuck in that position. There was no other visible damage to the garage doorThis damage is consistent with door being struck by a vehicle from the inside- Other observations by *** *** included a scratch at the rear top of the vehicle. The position of this mark is consistent with the position of the self-tapping screw located on the inside of the garage door panel On February 15, 2018, *** *** contacted *** at *** *** ***. *** is the service technician who initially assessed and repaired the damaged panel at *** ***’s home. *** conferred with *** and determined the door had been hit by the vehicle from the inside of the garage. *** proceeded to write up a quote for the replacement of the bottom door panel and the labor to complete the job. *** gave the quote to *** *** to call *** and explain the repair and pricing to complete the job. On February 16, 2018, *** called *** *** and left a message on her voice recorder to call him back at her convenience On February 23, 2018, *** called again and succeeded in contacting *** ***. He explained the quote and the decision not to accept the damage as a manufacturer’s defect due to the evidence that the door appeared to have been struck by a vehicle. *** was never able to discuss a price for repair due to the customer not being willing to examine and speak of the issue at hand in a civil manner. Once *** became agitated by ***’s stance on the overhead garage door being defective, *** pushed the record button on our phone system and recorded the balance of the conversation. On the recording, *** can be heard multiple times stating that she believes the issue with the door is a manufacturer’s defect and the that the failure has nothing to do with the original installation done by Home Lumber. The recording will be made available upon request by the Revdex.com in the event that it is required. Both ***’s demeanor and statements during the conversation were calm and professional up to the point *** hung up on him*** was very willing to assist in a repair that was fair to both parties*** claimed that the *** *** service technician was lying, and Home Lumber’s *** *** was also lying about the cause of the damage. *** was insistent that this was a manufacturing issue with the garage door. *** gave *** the phone number of the manufacturer, *** *** for her to make a warranty claim direct. *** *** has received no complaint and has no record of contact from *** *** as of March 23, On March 23, 2018, I, *** ***, received a voicemail from *** at the Revdex.com about this complaint. I called *** back and explained that I had not received the complaint when it was originally sent, and she agreed to send it again. I reviewed all of the known facts of the *** *** situation and called *** *** the manager of *** *** ***, to get any information he had available from their original service call On March 26, 2018, I received a phone call from *** *** as a follto my March 23, call to *** *** ***. Mr*** had spoken to his employees about the situation, including the aforementioned service technician ***. Mr*** told me that *** stated without reservation that he believes the door was hit by the vehicle parked in the garage at the time he arrived to repair the door. The vehicle was parked on the side of the 16’ garage door, which the received the most damage. He has no doubt that the cause of damage is negligence by the vehicle’s driver. *** *** went on to say that he and his employee would be available for any mediation or investigation by the Revdex.com. I respectfully submit these facts concerning complaint filed to the Revdex.com concerning Home Lumber and *** ** ***
As previously mentioned, the handling fee is based off the dollar value of the order, it is not associated with the NDA feeThe part you ordered totaled $ All orders shipped inside the contiguous United States are subject to a Handling Fee.Order Sub-TotalHandling Fee$- $24.99$6.95$- $98.99$9.95$and upFREE!NotesOrders shipped to Hawaii, Alaska, Puerto Rico, U.STerritories, Canada, and all other foreign countries are excluded.The Handling Fee is non-refundable.The Handling Fee is based on the order sub-total.Taxes, Expedited Shipping, and other Additional Fees are not included as part of the order subtotal. This fee would have been assessed whether the product was shipped via NDA, 2nd Day Air or via ground shipmentWe will provide you with a one time courtesy disbursement of this cost, but please keep this in mind on future purposesHandling fee's are non-refundable
Initial Business Response /* (1000, 5, 2016/04/21) */
We apologize for the inconvenience,unbeknownst to us, one of the parts on the order was no longer available from the manufacturer
Immediately upon learning of this information, an email was sent to the customer informing him of the
situationHe later contacted us to let us now he no longer wanted the second item on the order that had already been shippedA return label was issued and a full refund has been provided as requested
Dear Mr***, We sincerely apologize for the inconvenience with the delivery of your hoodPlease rest assured we are currently reviewing this matter with our receiving and shipping departments, as well as with the vendor and our shipping carriers.As our representatives and Supervision have
informed you, a refund has electronically submitted to your credit card on 2/19/It can take the facilitating banking institution (your bank) anywhere from 3-business days to post to your accountIn addition to this, as a one time consideration and for the inconvenience, Summit Racing also provided you with an additional refund of $to the same credit card back on 2/9/Our return and refund policy is also conspicuously stated on our website: Refund Policy Answer ID | Published 09/09/11:AM | Updated 01/02/02:PM When and how will I receive my refund?For returned items, you will receive your refund after your item is received and processedThis could take - business daysSome items, like cores or warranties, may be returned to the manufacturerRefunds for these items may take longer.For cancelled orders, your refund will be processed within - days.You will receive an email notification when your refund is issued.NotesRefunds will be made according to the following guidelines:Payments made with Credit or Debit CardsIf the original purchase was made less than months ago, the refund will be issued back to the card used to make the purchase.If the original purchase was more than months ago, the refund will be issued in the form of a check.Payments made with PayPalIf the original purchase was made less than days ago, the refund will be issued back to the PayPal account used to make the purchase.If the original purchase was more than days ago, the refund will be issued in the form of a check.If required, Return Shipping Costs may be deducted from the amount of your refund
We explained to Mr*** that the vendor still has no ETA on when the parts will arrive to build his strut, and that is why the date keeps changing. Our system requires a date, so Tokico has been adding a month each time a date was past due. Our CS manager was able to find the
HBfrom an alternate supplier but at a higher price. Due to the length of time he had already waited, we agreed to refund Mr*** the full amount he paid plus the additional amount required to purchase from this supplier so that he could get the part and complete his installation without incurring any additional cost. Mr*** agreed and seemed pleased with this resolution
The aftermarket 9.5" drums, which are standard in the kit part number that you chose, have the same exact brake shoe diameter (2in.) as an 11" factory shoe offered in Our stance on this matter has not changed
Initial Business Response /* (1000, 5, 2016/07/11) */
Customer was provided a full refund on 6/17/The delay in the refund process was due to the fact that a dispute had also been open with PayPalThis delays the process due to the possibility of a double refund
Initial Consumer Rebuttal
/* (3000, 7, 2016/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The above response is an out and out liehere is an explanation I received from Summt on 6/days after they supposedly refunded me my money
"Thank you for your email, and I apologize for the delay in response
I had our Ebay department and Accounting department investigate thisThey explained we processed the refund on our end to Ebay, but there was a failure that prevented the refund from being forwarded from Ebay to your PayPal accountI'm very sorry for thatThe Accounting Department has manually processed the refund to PayPal todayYou should see the funds in your PayPal account shortly
We appreciate your business
Thank you,
Jae
Summit Racing Equipment"
This was something that should have been caught in one of the 10+ emails I sent to Summit Racing advising them I had yet to receive my refundWhile they have since refunded me the money owed, I do not wish to rescind this complaintAs their service was utterly horrible!
I am rejecting this response because:Home Lumber refuses to accept any responsibility for this issue. My garage door jumped off of the rail due to a faulty door, or more likely, faulty installation during the original install. However, being the sleazy company they are, they only have a one year warranty on their installation. There's probably a reason for that! I had yet a third garage door company come to my home to inspect the rails and the installation. He had to shift the right hand rail to the left by 3/8" - it was that far out of square, which I'm sure is the reason the roller jumped out of the rail to begin with. Home Lumber didn't even consider that to be an option. They made up their mind that it was all my fault, and that was that.I will NEVER, EVER recommend Home Lumber to anyone. I will discourage everyone from using them for any reason. They gave me the Customer Service number for [redacted] Doors, and after being sent to numerous departments within [redacted], I actually ended up being connected lastly - not to [redacted] Doors Service, but to the customer service department at Home Lumber in New Haven! How is that going to help me when they are the ones who insist I'm lying and drove my car into a closed door - from the inside of my garage??? They are a joke as a professional company, do not give their customers the benefit of the doubt, they tout themselves as being customer oriented, and yet demean their customer entirely.
Thank you for bringing this matter to our attention and affording us the opportunity to respond to your letter. Feedback from our customers plays a very important role in our company’s mission. According to our records and internal messaging of the order, the customer ordered the incorrect...
part for his particular application via our mobile web site. Despite this fact, a $15.00 refund for his flat rate 2nd day air fee was refunded on 9/15/17. The customer then used our return label to send the part back. The return was processed on Monday 9/25/17 and an additional refund of $79.97 for the part has been made. This will be electronically submitted to the card holders bank and returned to their credit card. Depending on the consumer's bank, this process could take 3-5 business days.
The customer was requesting confirmation of build dates on the tires prior to shipment but after the order was placed. We provided the information as requested, he felt the date was older than he liked and cancelled the order. The refund was submitted to his credit card company electronically on...
Wednesday 5/17/17. Typically most credit card companies take 4-7 business days to post credits. The refund has been processed on Summit's end, when it posts is completely dependent on how often his financial institution batches and posts them.
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ We have been in contact with Mr. [redacted] and have come to an agreeable solution. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have gotten in touch with... me, and have given an installation refund, and waiting for the front shocks refund.
Initial Business Response / [redacted] (1000, 5, 2016/04/22) */ We have been in contact with the consumer and the issue has been resolved We received a follow up email from her indicating she would be updating her complaint submission Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/04/25) */ I would like to add that a rep contacted me and resolved the issueThey expedited the order to meet the delivery date I was givenI would like to close this complaint
I am rejecting this response because: Your statement is falseI have received INSTANTANEOUS refunds from a number of different companiesThe INITIAL problem was that my card was charged when I "insistently" told Logan to NOT charge my cardThe second problem was that I was told by Logan that he would contact me within hours to give me the information I neededHe didn't callSunday I called to inquire and I was told by a different person that he would call me tomorrowHe finally called, gave me the information that I needed and then told him to "forget it" I'll order the items from someone else(I ordered the items from [redacted] AND I got them cheaper) That was Monday when I last talked with LoganThen Thursday of that same week, I receive an email from Summit Racing that my refund is on it's wayPlease wait 5-days for the refund to post to your accountIt's funny, when I order something, Summit Racing gets my money IMMEDIATELY but I have to wait 5-days to get a credit issued to my accountThis is not my first time buying something online, but it IS the first time I had to wait 5-days to get a refund credited to my accountIt's obvious you need to retrain LoganTeach him better skills to "listen" to the customer and to fulfill the customers wants and needs In closing, I have received the refund and my account has been credited AND I won't be doing business with Summit Racing.....ever againI consider this matter closed and I don't want to receive any further contact on this matter Thank you
Initial Business Response /* (1000, 5, 2016/06/07) */
We have included a document showing the checkout process, it clearly shows on Next Day and 2nd day delivery choices the delivery date
Unless the next day Saturday delivery option is picked, the regular next day delivery option if chosen on
a Friday would be the next business day which in this case would have been Monday
MrC*** chose Next Day Air on Friday 6/3/16, the package was delivered as scheduled on Monday 6/6/
We have been in contact with the customer and resolved this matter
Initial Consumer Rebuttal /* (2000, 7, 2016/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
To Whom It May Concern: The following are the details of Home Lumber of New Haven’s Limited Warranty: For a period of one year, Home Lumber of New Haven, Incagrees, at its option, to repair or refund any product found defective in material or workmanship. To be eligible, products must be installed in accordance with installation instructions. Some manufacturer’s products have warranties that extend beyond the stated Home Lumber warranty. These manufacturers’ warranties should be made available to our customers upon demand. Home Lumber does not cover any labor once one year has expired. The aforementioned details of the event at the home of *** *** clearly exhibit adherence to Home Lumber’s warranty protocol by all Home Lumber employees involved and therefore upholds the original statement of an expired installation warranty. That being stated, it is common practice for Home Lumber to assist the homeowner in the warranty claim process in cases deemed to be legitimate product failures. The details of Ms***’s door so strongly indicate that the door was stuck by an object and forced outward that Home Lumber cannot in good faith petition *** ***, the manufacturer of the door, for a warranty replacement. Consultation with Overhead Door, the company initially called to repair the door, indicated that they made the exact same assessment. Ms*** obviously disagrees. Home Lumber recommends that she contact Tina White of *** *** Garage Doors at 877-817-to resolve what the homeowner believes to be a manufacturing issue. In the unlikely event that a warranty is issued by *** ***, Home Lumber would be obliged to install the product at the home of *** *** for the cost of labor as per Home Lumber’s Limited Warranty found above. Lastly, Home Lumber would like the report to show there is no record of contact via telephone by *** *** to Home Lumber between the dates of March 26, and April 10, 2018. Sincerely, *** *** - Manager
Initial Business Response /* (1000, 5, 2016/05/09) */
We have been in contact with the customer and reached an amicable solution
To Whom It May Concern: On February 13, 2018, *** *** the Installation Manager from Home Lumber, was called by *** *** to have someone come out to her home to provide an opinion on the damage to her garage door due to what she claimed was a manufacturer’s defect. She claimed
that on a previous date, she went to open her garage door to pull her car out of the garage and the door came off the track and fell apart. *** believed this was caused by a manufacturer’s defect in the door. She explained to *** that the morning the door fell apart she called *** *** *** ** *** *** to come to her home and fix the door so she could get her car out of the garage. When she was finished explaining her theory as to why the door fell apart, *** told her he had never heard of a garage door falling apart the way she claimed. He said he would send *** *** our most experienced garage door service man, to inspect the door. *** has over years of overhead garage door experience in troubleshooting, installation, and customer service. *** then provided *** *** with *** ***’s contact information, and *** set an appointment for the evening of February 14, 2018. On February 14, 2018, *** arrived at the home of *** *** and made the following observations: - There was damage to the garage door jamb showing visible scrape marks as if the door was forced out into the openingThis is consistent with the door being struck from the inside, forcing the bottom panel into the opening of the jamb. This type of damage is most commonly seen when the door is opened by garage door opener and the vehicle is backed out before the door has cleared the top of the vehicle- The bottom panel damage was evidenced by a split at the bottom of the door, as well as the panel clearly appearing bowed outward into the opening and was stuck in that position. There was no other visible damage to the garage doorThis damage is consistent with door being struck by a vehicle from the inside- Other observations by *** *** included a scratch at the rear top of the vehicle. The position of this mark is consistent with the position of the self-tapping screw located on the inside of the garage door panel On February 15, 2018, *** *** contacted *** at *** *** ***. *** is the service technician who initially assessed and repaired the damaged panel at *** ***’s home. *** conferred with *** and determined the door had been hit by the vehicle from the inside of the garage. *** proceeded to write up a quote for the replacement of the bottom door panel and the labor to complete the job. *** gave the quote to *** *** to call *** and explain the repair and pricing to complete the job. On February 16, 2018, *** called *** *** and left a message on her voice recorder to call him back at her convenience On February 23, 2018, *** called again and succeeded in contacting *** ***. He explained the quote and the decision not to accept the damage as a manufacturer’s defect due to the evidence that the door appeared to have been struck by a vehicle. *** was never able to discuss a price for repair due to the customer not being willing to examine and speak of the issue at hand in a civil manner. Once *** became agitated by ***’s stance on the overhead garage door being defective, *** pushed the record button on our phone system and recorded the balance of the conversation. On the recording, *** can be heard multiple times stating that she believes the issue with the door is a manufacturer’s defect and the that the failure has nothing to do with the original installation done by Home Lumber. The recording will be made available upon request by the Revdex.com in the event that it is required. Both ***’s demeanor and statements during the conversation were calm and professional up to the point *** hung up on him*** was very willing to assist in a repair that was fair to both parties*** claimed that the *** *** service technician was lying, and Home Lumber’s *** *** was also lying about the cause of the damage. *** was insistent that this was a manufacturing issue with the garage door. *** gave *** the phone number of the manufacturer, *** *** for her to make a warranty claim direct. *** *** has received no complaint and has no record of contact from *** *** as of March 23, On March 23, 2018, I, *** ***, received a voicemail from *** at the Revdex.com about this complaint. I called *** back and explained that I had not received the complaint when it was originally sent, and she agreed to send it again. I reviewed all of the known facts of the *** *** situation and called *** *** the manager of *** *** ***, to get any information he had available from their original service call On March 26, 2018, I received a phone call from *** *** as a follto my March 23, call to *** *** ***. Mr*** had spoken to his employees about the situation, including the aforementioned service technician ***. Mr*** told me that *** stated without reservation that he believes the door was hit by the vehicle parked in the garage at the time he arrived to repair the door. The vehicle was parked on the side of the 16’ garage door, which the received the most damage. He has no doubt that the cause of damage is negligence by the vehicle’s driver. *** *** went on to say that he and his employee would be available for any mediation or investigation by the Revdex.com. I respectfully submit these facts concerning complaint filed to the Revdex.com concerning Home Lumber and *** ** ***
As previously mentioned, the handling fee is based off the dollar value of the order, it is not associated with the NDA feeThe part you ordered totaled $ All orders shipped inside the contiguous United States are subject to a Handling Fee.Order Sub-TotalHandling Fee$- $24.99$6.95$- $98.99$9.95$and upFREE!NotesOrders shipped to Hawaii, Alaska, Puerto Rico, U.STerritories, Canada, and all other foreign countries are excluded.The Handling Fee is non-refundable.The Handling Fee is based on the order sub-total.Taxes, Expedited Shipping, and other Additional Fees are not included as part of the order subtotal. This fee would have been assessed whether the product was shipped via NDA, 2nd Day Air or via ground shipmentWe will provide you with a one time courtesy disbursement of this cost, but please keep this in mind on future purposesHandling fee's are non-refundable
Initial Business Response /* (1000, 5, 2016/04/21) */
We apologize for the inconvenience,unbeknownst to us, one of the parts on the order was no longer available from the manufacturer
Immediately upon learning of this information, an email was sent to the customer informing him of the
situationHe later contacted us to let us now he no longer wanted the second item on the order that had already been shippedA return label was issued and a full refund has been provided as requested
Dear Mr***, We sincerely apologize for the inconvenience with the delivery of your hoodPlease rest assured we are currently reviewing this matter with our receiving and shipping departments, as well as with the vendor and our shipping carriers.As our representatives and Supervision have
informed you, a refund has electronically submitted to your credit card on 2/19/It can take the facilitating banking institution (your bank) anywhere from 3-business days to post to your accountIn addition to this, as a one time consideration and for the inconvenience, Summit Racing also provided you with an additional refund of $to the same credit card back on 2/9/Our return and refund policy is also conspicuously stated on our website: Refund Policy Answer ID | Published 09/09/11:AM | Updated 01/02/02:PM When and how will I receive my refund?For returned items, you will receive your refund after your item is received and processedThis could take - business daysSome items, like cores or warranties, may be returned to the manufacturerRefunds for these items may take longer.For cancelled orders, your refund will be processed within - days.You will receive an email notification when your refund is issued.NotesRefunds will be made according to the following guidelines:Payments made with Credit or Debit CardsIf the original purchase was made less than months ago, the refund will be issued back to the card used to make the purchase.If the original purchase was more than months ago, the refund will be issued in the form of a check.Payments made with PayPalIf the original purchase was made less than days ago, the refund will be issued back to the PayPal account used to make the purchase.If the original purchase was more than days ago, the refund will be issued in the form of a check.If required, Return Shipping Costs may be deducted from the amount of your refund
Initial Business Response /* (1000, 5, 2015/05/20) */
We explained to Mr*** that the vendor still has no ETA on when the parts will arrive to build his strut, and that is why the date keeps changing. Our system requires a date, so Tokico has been adding a month each time a date was past due. Our CS manager was able to find the
HBfrom an alternate supplier but at a higher price. Due to the length of time he had already waited, we agreed to refund Mr*** the full amount he paid plus the additional amount required to purchase from this supplier so that he could get the part and complete his installation without incurring any additional cost. Mr*** agreed and seemed pleased with this resolution
The aftermarket 9.5" drums, which are standard in the kit part number that you chose, have the same exact brake shoe diameter (2in.) as an 11" factory shoe offered in Our stance on this matter has not changed
Initial Business Response /* (1000, 5, 2016/07/11) */
Customer was provided a full refund on 6/17/The delay in the refund process was due to the fact that a dispute had also been open with PayPalThis delays the process due to the possibility of a double refund
Initial Consumer Rebuttal
/* (3000, 7, 2016/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The above response is an out and out liehere is an explanation I received from Summt on 6/days after they supposedly refunded me my money
"Thank you for your email, and I apologize for the delay in response
I had our Ebay department and Accounting department investigate thisThey explained we processed the refund on our end to Ebay, but there was a failure that prevented the refund from being forwarded from Ebay to your PayPal accountI'm very sorry for thatThe Accounting Department has manually processed the refund to PayPal todayYou should see the funds in your PayPal account shortly
We appreciate your business
Thank you,
Jae
Summit Racing Equipment"
This was something that should have been caught in one of the 10+ emails I sent to Summit Racing advising them I had yet to receive my refundWhile they have since refunded me the money owed, I do not wish to rescind this complaintAs their service was utterly horrible!
Initial Business Response /* (1000, 5, 2015/06/10) */
I am rejecting this response because:Home Lumber refuses to accept any responsibility for this issue. My garage door jumped off of the rail due to a faulty door, or more likely, faulty installation during the original install. However, being the sleazy company they are, they only have a one year warranty on their installation. There's probably a reason for that! I had yet a third garage door company come to my home to inspect the rails and the installation. He had to shift the right hand rail to the left by 3/8" - it was that far out of square, which I'm sure is the reason the roller jumped out of the rail to begin with. Home Lumber didn't even consider that to be an option. They made up their mind that it was all my fault, and that was that.I will NEVER, EVER recommend Home Lumber to anyone. I will discourage everyone from using them for any reason. They gave me the Customer Service number for [redacted] Doors, and after being sent to numerous departments within [redacted], I actually ended up being connected lastly - not to [redacted] Doors Service, but to the customer service department at Home Lumber in New Haven! How is that going to help me when they are the ones who insist I'm lying and drove my car into a closed door - from the inside of my garage??? They are a joke as a professional company, do not give their customers the benefit of the doubt, they tout themselves as being customer oriented, and yet demean their customer entirely.
Thank you for bringing this matter to our attention and affording us the opportunity to respond to your letter. Feedback from our customers plays a very important role in our company’s mission. According to our records and internal messaging of the order, the customer ordered the incorrect...
part for his particular application via our mobile web site. Despite this fact, a $15.00 refund for his flat rate 2nd day air fee was refunded on 9/15/17. The customer then used our return label to send the part back. The return was processed on Monday 9/25/17 and an additional refund of $79.97 for the part has been made. This will be electronically submitted to the card holders bank and returned to their credit card. Depending on the consumer's bank, this process could take 3-5 business days.
The customer was requesting confirmation of build dates on the tires prior to shipment but after the order was placed. We provided the information as requested, he felt the date was older than he liked and cancelled the order. The refund was submitted to his credit card company electronically on...
Wednesday 5/17/17. Typically most credit card companies take 4-7 business days to post credits. The refund has been processed on Summit's end, when it posts is completely dependent on how often his financial institution batches and posts them.
Initial Business Response /* (1000, 5, 2016/06/08) */
The customer has been contacted the issue has been resolved.
Initial Business Response /* (1000, 5, 2016/07/12) */
The customer has been contacted and the issue resolved.